The reforms in the ministry of immigration and registration of persons in Kenya
- Authors: Angaine, Emily Karwitha
- Date: 2013
- Subjects: Public administration -- Kenya , Civil service -- Kenya , Organizational change -- Kenya
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9237 , http://hdl.handle.net/10948/d1021099
- Description: Public service delivery is a major challenge to governments in both the developing and developed worlds. Governments have used various strategies to enhance service delivery. These strategies have resulted in varying outcomes and levels of service delivery. In the Kenyan government, the strategies to enhance service delivery include: Results Based Management strategies, service charters, Information Communication Technology (ICT), performance contracting, and strategic plans. This study is an investigation of reforms in the Ministry of Immigration and Registration of Persons (MIRP), Kenya. The study sought to investigate the effects of Results Based Management on service delivery; to investigate the effect of strategic planning on service delivery in Kenya; to investigate the effect of ICT on service delivery in Kenya; and to investigate the effect of Business Process Re-engineering (BPR) in service delivery. This study utilized a descriptive research design where the researcher investigated and collected factual data to describe the situation or problem. Secondary data was sourced from document reviews. Data was analyzed as it was collected. The researcher classified the data in terms of the topic, themes and content. The broad topic and themes of the data collected was based on the research objectives of this study and included: use of Information Communication Technology, Business Process Re-engineering, Results Based Management, and strategic planning. The findings revealed that the department has utilized Results Based Management, strategic planning, Information Communication Technology, as well as Business Process Re-engineering tools in reforming public service delivery towards effectiveness and efficiency. Furthermore, this study also revealed that the department has accrued various benefits as a consequence of these tools despite the challenges facing their implementation. According to the report, the reform programs have enhanced greater transparency in service delivery, improved accountability, responsibility in employees, enhanced policy coherence and strengthened capacity. these advantages are evident to the Department of Immigration. the study recommends that the use of Results Based Management, ICT and Business Process Re-engineering policies and changes should be implemented to improve service delivery in the Ministry of Immigration and Registration of Persons. In addition, the study recommends the following further studies: the study should be replicated to other public organizations (agencies) to allow for comparison of the findings of this study; the study recommends research on the success of public organizations in achieving objectives of their strategic planning (this is based on the challenges identified facing strategic planning in the Department of Immigration); and, finally, this study recommends future research on the relationship between Business Process Re-engineering (BPR) and efficient service delivery. This study will provide insight to what extent BPR affects service delivery.
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- Date Issued: 2013
The development of motivational strategies for public sector workers in Kenya
- Authors: Chepkilot, Ronald Kiprop
- Date: 2005
- Subjects: Public administration -- Kenya , Employee motivation , Civil service -- Kenya -- Personnel management
- Language: English
- Type: Thesis , Doctoral , DTech
- Identifier: vital:9380 , http://hdl.handle.net/10948/161 , Public administration -- Kenya , Employee motivation , Civil service -- Kenya -- Personnel management
- Description: The purpose of this study was to develop motivational strategies for motivating public sector workers in Kenya. To achieve this objective the following procedure was followed: • An examination of the public service was undertaken and the following factors were considered: The history of the public service; Past government reform programmes; The problem of corruption; Future government reform programmes; and The motivational climate in the service. iv • A literature survey was conducted on the approaches used by organisations in motivating employees. The findings were used to develop a motivational strategy model. On the basis of the strategies in the model, a questionnaire was developed for the empirical research study. • The empirical study was undertaken to examine the level of motivation in the public service and to identify the motivational strategies currently used in the public service in Kenya. The study also sought to determine the extent to which public sector managers agreed or disagreed that the motivational strategies developed by the study would be effective in motivating employees in their organisations. The results of the empirical study were incorporated into the integrated motivational strategy model presented in chapter six. The study established that the level of motivation among the public sector workers was extremely low. According to the research findings, 87 per cent of the respondents indicated that the level of motivation of employees in their organisation was low while 13 per cent indicated that it was high. It was also established that the climate in the public service was not conducive for motivating employees: the indicators were lack of job security; very low salaries; limited training and development opportunities; lack of career development programmes and lack of adequate working tools and equipment. It was further established that the government could no longer afford to make any substantial increases in salaries to the workers because the wage bill was extremely high at the level of 9.6 per cent of the GDP. It was observed that any further increases in salaries would v have a negative impact on the economy of the country. In view of the above, this study becomes extremely relevant as it suggests ways of enhancing the levels of motivation in the public service to improve service delivery in the public sector without allocation of vast financial resources. The study strongly recommends the application of the integrated motivational strategy model in its entirety; to enhance the level of employee’s motivation and work performance and achieve efficiency and effectiveness in service delivery. The study also recommends that further research be carried out to determine the effects of corruption on employee motivation and ways of eliminating the vice in the public service.
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- Date Issued: 2005