- Title
- Ineffective quality management on civil engineering projects
- Creator
- Kruger, Casper Stephanus
- Subject
- Total quality management
- Subject
- Quality management -- South Africa Civil engineering -- South Africa Construction industry -- South Africa -- Management Project management -- South Africa
- Date Issued
- 2018
- Date
- 2018
- Type
- Thesis
- Type
- Masters
- Type
- MSc
- Identifier
- http://hdl.handle.net/10948/30984
- Identifier
- vital:31243
- Description
- Quality is a fundamental expectancy in the construction industry. Together with cost and time, it is one of the basic and most important performance indicators in construction projects. The non-achievement of such a crucial aspect of construction can result in construction failures and client dissatisfaction (Zunguzane et al., 2012: 20). The increased pressure on project stakeholders to produce projects that achieve these aspects can become unrealistic, which in turn can contribute to the development of disputes within the construction sector (Love et al., 2010a: 405). Civil engineering project stakeholders employ Quality Management Systems as a tool to increase industry quality performance. The effective implementation of these systems contribute to the mitigation and elimination of rework/non-conformances while enhancing client satisfaction and increasing the project performance concerning cost, quality and time (Bello et al., 2010: 9). The main objectives of this study were to determine whether quality management is implemented effectively on civil engineering projects in order prevent claims against consulting engineers and to further investigate the barriers that impact quality management on civil engineering projects. In addition, the research aimed to determine what impact, if any, the aspects of public sector procurement policy, implementation and management have on the ability of civil engineering stakeholders to manage quality during the design, procurement and construction phases of a project. The study therefore focussed on quality management in the civil engineering industry and investigated the barriers that contribute to ineffective quality management on civil engineering projects under design, procurement and construction related barriers. This study was done in two parts. Firstly, the research adopted a quantitative research approach with a descriptive research strategy. The second part entailed an in-depth study of the current existing theory by means of a literature review. Data was collected via a questionnaire survey and analysed to test the three hypotheses and answer questions relating to the current status of the subject of inquiry. iv The findings of the research confirmed the challenges and frustrations experienced during the procurement implementation activities of public sector clients. The results confirmed that the appointment of incompetent and unqualified civil engineering contractors has a direct impact on the quality of civil engineering projects and the effective implementation of quality management systems.
- Format
- xiv, 193 leaves
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Engineering, the Built Environment and Information Technology
- Language
- English
- Rights
- Nelson Mandela University
- Hits: 812
- Visitors: 947
- Downloads: 179
Collections
NMU School of the Built Environment
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Casper Kruger Final (002).pdf | 2 MB | Adobe Acrobat PDF | View Details Download |