- Title
- The COVID-19 PANDEMIC’S long-term impact on the future of work in South Africa
- Creator
- Van Heerden, Barbara Antoinette
- Subject
- COVID-19 Pandemic, 2020-
- Subject
- Job stress
- Subject
- Burn out (Psychology)
- Subject
- Work -- South Africa
- Date Issued
- 2023-12
- Date
- 2023-12
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/66080
- Identifier
- vital:74333
- Description
- The COVID-19 pandemic disrupted the global economy and work methods, highlighting Human Resources limitations. This study explores its lasting impact on the future of work in South Africa, focusing on employee engagement, mental health, burnout, work quality, and future of work expectations. To provide a comprehensive understanding of the subject, an extensive literature review was conducted, including academic articles, industry reports, and publications, to examine pandemic effects on work practices, remote work, HR strategies, employee engagement, mental health, burnout, and future work expectations. Building upon the insights that were gained from the literature review, an online survey was designed, consisting of 70 closed-ended questions. The survey sought to capture respondents’ perceptions of work before and during the pandemic, as well as their expectations for the future of work considering the observed emerging trends during the crisis. The survey link was distributed to a sample of 130 respondents using a web-based survey approach. Of the targeted population, 51% completed the survey, thereby resulting in a final study sample of 66 respondents. Subsequently, a conceptual model was developed to illustrate the long-term impact of the COVID-19 pandemic on the future of work in South Africa. The collected data was subjected to rigorous statistical analysis by employing various techniques such as the data spread analysis, summary statistics, data variation measures, internal consistency analysis, linear correlation, and factor analysis. The Exploratory Factor Analysis (EFA) was employed to ensure the validity of the measurement constructs and to ascertain the items that required removal. These statistical analyses provided an empirical evaluation of the impact of COVID-19 on employee engagement, mental health, burnout, and future work expectations. The results of the data analysis confirmed the hypothesised model, thereby indicating that all the four independent variables exerted a significant influence on the future of work in South Africa. The factors such as work engagement, work immersion, personal and professional burnout, client-related burnout, work environment, relations and cooperation, autonomy, facilities, work-life balance, work flexibility, leadership, and remote well-being were measured to assess this influence. Work burnout during the COVID-19 period was omitted from the analysis due to its failure to meet the minimum EFA loading criteria for the factor. In addition to the empirical findings, a framework for managing the future of work was designed based on the research outcomes. The study also discussed the encountered limitations, as well as called for further research in the field. It also provided recommendations for the HR professionals, the leaders, and the employees. Implementing these recommendations would enable the organisations to navigate the future world of work more successfully, which would foster greater agility and sustainability. These measures are fundamental in creating adaptable workplace models, strategies, and policies that respond adeptly to the dynamic shifts in the internal and the external contexts.
- Description
- Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2023
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (xvii, 248 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Van Heerden, B.pdf | 2 MB | Adobe Acrobat PDF | View Details Download |