Assessment of the implementation of teacher performance appraisal system in Zimbabwe: a study of 12 selected primary schools in Bulawayo Metropolitan Province
- Authors: Mathwasa, Joyce https://orcid.org/0000-0001-6637-2083
- Date: 2012-01
- Subjects: Education, Elementary , Performance standards , School management and organization
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10353/25249 , vital:64108
- Description: The massive campaign by Zimbabwe to educate all children was achieved through the education for all policy. When quantity had been achieved more focus was on quality issues. The quality concerns coincided with market-based developments which compelled Zimbabwe to adopt change reforms such as the teacher performance appraisal, one of which focused on quality teaching strategies that would enhance learners’ quality academic achievement. Nevertheless since its inception in 1996 and subsequent implementation in 2000, teachers through their unions have challenged the use of the appraisal which quantifies the teacher’s work, alleging their work cannot be atomized into separate elements to be measured, weighed and then ticked off. The contention highlighted above prompted the need for a research to be carried out which sought to assess: How is the performance appraisal system being implemented in the primary schools? A mixed methods design which is located in the postpositivist paradigm which produced in-depth, detailed, rich data from personal perspectives and experiences that resulted in realistic understanding, interpreted through the social and cultural context of the respondent’s lives. Educators resisted the imported system alleging it was imposed on them without adaptation to local environment. Lack of pilot-testing of the system, lack of proper training and lack of a meaningful reward system perverted the system to a mere ritual that frustrated implementers who found it difficult to use it in their daily work. The study recommends the following: That the educators be incorporated in designing an appraisal system that encompasses the whole teacher’s work package which is geared towards teaching the whole child. That there be a more efficient and sustainable reward system. That the system be interwoven into supervisory mechanisms so that there is no demarcation between the appraisal and daily supervision. , Thesis (PhD) -- Faculty of Education, 2012
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- Date Issued: 2012-01
Challenges in the implementation of affirmative action policy at a municipality
- Authors: Baqo, Zukelwa
- Date: 2012-01
- Subjects: Affirmative action programs -- Law and legislation -- South Africa , Affirmative action programs -- Government policy -- South Africa
- Language: English
- Type: Master's Thesis , text
- Identifier: http://hdl.handle.net/10353/26368 , vital:65295
- Description: A survey of 50 employees was conducted to identify challenges in the implementation of affirmative action, as well as intervention that have been implemented to escalate its implementation at Nkonkobe Municipality in the Eastern Cape. A closed questionnaire containing 26 items was used to collect date form respondents. The results of the study were analysed and interpreted using descriptive statistics and inferential statistics, that is, Chi square test to measure association between demographic responses to each of the variables. Results indicated that lack of top management commitment to transformation, poor perception about affirmative action by managers about affirmative action, failure to link affirmative action to business strategy and poor representation of relevant stakeholders in the Employment Equity committee, are the fundamental factors that contribute to the sluggish implementation of affirmative action at Nkonkobe Municipality. Findings also revealed that successful implementation of affirmative action also depend on capacitating managers with the skills necessary to implement plans effectively, commitment of top management to making transformation a strategies priority, as well as investment in training and development is necessary to assist beneficiaries to catch up with those employees that have has a better education. , Thesis (MCom) -- Faculty of Management and Commerce, 2012
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- Date Issued: 2012-01
Critical analysis of anti-corruption strategies, policies, plans and practices- in the selected municipalities in the case of the Eastern Cape, Joe Gqabi District (2008-2011)
- Authors: Nonjola, Mcebisi Patrick
- Date: 2012-01
- Subjects: Local government -- South Africa -- Eastern Cape , Municipal services -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25959 , vital:64637
- Description: Corruption is a virus that has infected all sectors of society not only in South Africa but also in the whole world. The various spheres of government are seemingly not immune against this scourge and its paralysing effect on service delivery. There is no universally acceptable definition of corruption. Its causes are diverse, ranging from administrative to socio-economic, and it manifests itself in various ways. The plethora of anti-corruption legislation and agencies has only served to minimise but not to eradicate corruption from the face of the public institutions. In order to scale up its fight against corruption, the Department of Public Service and Administration developed a strategy aimed at preventing, detecting and investigating corruption in government departments. Subsequently, the Department of Local Government and Traditional Affairs, now called Co-operative Governance and Traditional Affairs, developed a similar strategy for the municipalities. The strategy requires inter alia municipalities to develop minimum anti-corruption capacity which entail developing strategies, systems, policies, procedures and plans to prevent, detect and investigate fraud and corruption. The study sought to establish, in selected municipalities in Joe Gqabi District municipality, whether or not they have established the minimum capacity envisaged in the National anti-corruption strategy. The study found municipalities to have progressed at different stages of establishing and ensuring functioning of those systems, policies and plans but none of them had developed anti-corruption strategy. Consequently, the study recommends inter alia that the establishment of minimum anti-corruption capacity be made one of the national key performance indicators which must be incorporated in the performance agreements of the Senior management of municipalities. , Thesis (MPA) -- Faculty of Management and Commerce, 2012
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- Date Issued: 2012-01
Exploring the practices of school management teams (SMT's) in the promotion of quality teaching and learning: A case study of three rural primary schools in King Williams Town District
- Authors: Blie-Musoke, Nondumiso
- Date: 2012-01
- Subjects: School management teams , Effective teaching
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/24671 , vital:63434
- Description: This study sought to investigate the practices that the School Management Teams (SMTs) utilize in promoting and monitoring quality teaching and learning in the rural primary schools. The researcher thought it important due to the fact that such actions form part of their central activities. It also aims to explore the kind of difficulties that may be experienced by these formations in rural settings while supporting quality teaching and learning. The main delineations and limitations of this work was that SMTs are supposed to be operational across the spectrum of schools from the first grade to the last one in the high schools. However, due to time constraints and lack of resources, this study was only carried out in three rural primary schools of the king William’s Town district. SMTs are ideally made up of the Principal, Deputy-Principal and HODs (school heads of Department) of these sampled schools who were interviewed. However, in some of the schools under study, the positions of HOD and deputy-principals had already been abolished. The researcher was informed that this was because they had low numbers of learners. In such instances, Senior Teachers were substituted since they are incorporated in the SMTs of those schools. These educators were purposively selected from the foundation, intermediate and senior phases in each primary school. With the research exploring the practices of the SMTs of three rural primary schools, a case study research design was utilized. The research instruments utilized by the researcher to collect data in this case study were Interviews and Document Analysis. The data collected was put into categories and interpreted into common themes. Sources included responses of the participants, school documents, field notes and other relevant documentation such as minutes of the minutes of the SMTs. Constructs, themes and patterns that speak to the strategies used by SMTs in promoting teaching and learning in schools were explored. Briefly, the main findings indicated that the SMTs of the sampled rural primary schools do understand the Departmental policies, but need to be innovative and create space for the practices that they could employ to promote quality teaching and learning. They seem to be working under difficult circumstances. They are grossly over-loaded as full-time administrators and teachers with many learning areas, as well as being responsible for the school nutrition programme. The vacant posts created by retired caretakers added to the overload. There was a concern about the difficulty they were experiencing in the teaching and learning of Mathematics which is nationally regarded as a scarce skill. As an overview of the researcher’s conclusions, it is noted that the SMTs do support the educators to a certain extent. However, there was no documentation that showed how resolutions were made and implemented to validate the nature of support that they give to them. There seemed to be a lack of meaningful parental involvement in the sampled rural primary schools, possibly due to poverty, lack of education and alcohol abuse in the community. Lastly, it seemed to the researcher that there could be uncertainty and uneasiness about the functionality of the senior teachers. Their job descriptions as members of the SMTs remain vaguely defined. In response to the problem statement posed in this study, six major recommendations were made as follows: • Schools, irrespective of their size, ought to have clerks who are able to deal specifically with office administration and external communications. • The teacher-learner ratio as a means of determining the number of educators a school ought to have, should be reviewed as a matter of urgency, if the vital goal of quality teaching and learning is to be realized. • A clear official mandate concerning the job description of senior teachers ought to be established and their positions advertised in that category. This will ensure their equitable distribution as some schools are having them in excess, while others have none. • The department of Education should work with sister departments in government such as Social Development to enforce the law regarding parental negligence. A data basis of negligence parents should be compiled by the concerned departments and reviewed from time to time. Teachers should attend workshops on various policies that govern their roles in the delivery of quality teaching and learning. They need not be conversant with the subject matter only, but also with the relevant policies as a vehicle that facilitates service delivery in education. The introduction of Mathematics support educators who specialized in the learning area should be introduced in each phase of schooling. Such incumbents would rotate from school to school within a circuit, with special reference to rural schools where they would tackle problematic topics as reported by the educators. , Thesis (MEd) -- Faculty of Education, 2012
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- Date Issued: 2012-01
Impact of performance evaluation on service rendering by the Department of Education in the Lady Frere District at selected schools (2010-2011)
- Authors: Ngodwane, Anele Anthony
- Date: 2012-01
- Subjects: Performance standards , Education and state , School management and organization
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26437 , vital:65312
- Description: The aim of this study is to evaluate the impact of performance evaluation on the service rendering by the department of education. There have been studies made around performance management system but to my knowledge it was the first of this nature in Lady Frere District. Performance Management System has not been a success ever since its implementation. A lot had happened in our country from apartheid era to the present democratic dispensation. Among the achievements South Africa masters is the ability to formulate or the formulation of policies but its weakness is on the implementation. Performance management system is among the policies that were developed but its implementation has never been a success. Its main aim is to enhance service delivery and attempt to make government effective and efficient. This research considers if performance management system and performance evaluation might address the question of service delivery in the Department of Education in Lady Frere District. Findings on this research spell it out that effective implementation performance management system will lead to an enhanced service delivery. , Thesis (MPA) -- Faculty of Management and Commerce , 2012
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- Date Issued: 2012-01
Representation of the twentieth century socio-economic and political history of Red Location New Brighton (Port Elizabeth) 1903-1963
- Authors: Maliza, Nokuzola Thozama
- Date: 2012-01
- Subjects: History -- Economic conditions , World politics -- South Africa , Squatter settlements -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26415 , vital:65306
- Description: This study sets out to recapture the rich history and diverse culture of Red Location, New Brighton. Port Elizabeth. It explains the reasons for the establishment of Red Location in 1903, and goes on to look at the Economic and Social life of the Community. Two chapters are then devoted to political struggles in Red Location and New Brighton, long regarded as one of the most militant African townships in the apartheid era. Finally, we look at the way in which Red Location has been represented in the substantial Red Location Museum project, and the extent to which the Museum reflects the historical reality. , Thesis (MHIS) -- Faculty of Humanities, 2012
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- Date Issued: 2012-01
The capacity of Nelson Mandela Bay Municipality in refuse management: a policy investigation
- Authors: Pafa, Zolekile Willie
- Date: 2012-01
- Subjects: Refuse and refuse disposal--Government policy , Municipal services--Management
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24969 , vital:63763
- Description: In this dissertation, a study is undertaken to investigate the effectiveness of the public participation in the policy process at the Nelson Mandela Bay Municipality. The study presents an overview of the legislative framework and the role the public can play in the policy process. This is followed by the theoretical framework of the municipal policy process. Based on the theoretical framework presented, an analysis is then made to prove whether the public do participate in the policy process in the Nelson Mandela Bay Municipality. It is envisaged that this study will promote the involvement of the public in the policy process in the Nelson Mandela Bay Municipality. Secondly, the study presents an overview of the legislative framework and the role the public can play in the management of refuse. This is followed by the theoretical framework of refuse management as functional area. Based on the theoretical framework presented, an analysis is then made to prove whether the public is involved in the management of refuse at the Nelson Mandela Bay Municipality. It is envisaged that this study will promote the active involvement of the public in refuse management in the Nelson Mandela Bay Municipality. Finally, the study ends by providing recommendations that will not only assist Nelson Mandela Bay Municipality alone, but the population and the government of the Republic of South Africa. , Thesis (PhD) -- Faculty of Management and Commerce, 2012
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- Date Issued: 2012-01
The mediating role of mobile technology in the linkage between customer satisfaction and customer loyalty.
- Authors: Chihombori, Rumbidzai
- Date: 2012-01
- Subjects: Mobile Communication Systems--South Africa--Eastern Cape , Mobile Computing South Africa , South Africa Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25472 , vital:64282
- Description: The main objective of this study was to critically investigate the mediating role that the use of mobile technology plays in the linkage between customer satisfaction and customer loyalty in a semi-urban environment. The research problem focused on the application of mobile technology in the linkage between customer satisfaction and customer loyalty in the clothing industry in King Williams Town. In accomplishing this objective, this research study hypothesised that mobile technology plays a mediating role in the linkage between customer satisfaction and customer loyalty of customers of clothing retailers in South Africa. Multiple regression was conducted to test for the first hypothesis. The first secondary objective aimed at establishing if there is disconfirmation between customer expectations and the performance of clothing retail outlets in King Williams Town. In exploring this objective, it was hypothesised that there is negative disconfirmation between customer expectations and performance. A paired sample test was conducted to test for this hypothesis. In addition, the influence of service quality and customer satisfaction on customer loyalty was explored. To accomplish these, it was hypothesised that both service quality and customer satisfaction have an influence on customer loyalty. Pearson’s Correlation and the Chi-Square Test were applied to test the influence of service quality and Customer satisfaction on Customer loyalty. Data was analysed using the Statistical Package for Social Sciences (SPSS) statistical software. Regression analysis, chi-square tests, Paired sample tests and correlation reports were used to analyse data inferentially. Reliability and validity of the research was also tested using Cronchbach’s alpha test. The results show that mobile phones have become a basic necessity for customers and that mobile technology plays a mediating role in the linkage between customer satisfaction and customer loyalty; however, the mediation is partial. The results also show that there is positive disconfirmation between customer expectations and retailer performance; that both service quality and customer satisfaction have a positive correlation with customer loyalty and that mobile technology enhances customer loyalty. Finally, the results show that the total service experience of customers is favourable because the five components of service quality were rendered at a high level of service quality. The study offers several managerial recommendations. Firstly, retail managers should make strategic investments in mobile technology and use this technology to the full to reap the benefits of technologically advanced mobile communication. Secondly, managers should be creative in their use of this mobile technology to enhance customer satisfaction and, hence, customer loyalty. Thirdly, managers should prioritise the improvement of all five components of service quality in order to enhance customer loyalty. Finally, managers should provide a customer-centred service experience that exceeds customer expectations for service quality and mobile communication, one that maximises customer satisfaction and loyalty. The implementation of these recommendations could result in clothing retailers providing a customer-focused service experience in all five aspects of service quality. To successfully implement these recommendations, clothing retailers should: ensure that expectations created, could be accomplished or exceeded to build and enhance customer satisfaction; create expectations that are realistic to avoid negative disconfirmation and hence customer dissatisfaction; implement innovative and creative mobile communication strategies to build and enhance customer loyalty; and finally, improve loyalty programmes to enlarge the customer base. , Thesis (MA) -- Faculty of Management and Commerce, 2012
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- Date Issued: 2012-01
The role of confession in achieving reconciliation among people living in conflict: guidelines for pastoral care
- Authors: Sulo, Mmeli Othniel https://orcid.org/0000-0003-1448-9452
- Date: 2012-01
- Subjects: Pastoral counseling , Pastoral care , Confession--Biblical teaching
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24993 , vital:63775
- Description: Introduction: To confess is to acknowledge guilt before God and fellow human beings. The act of confession emanates from awareness of guilt and serves to restore damaged relationships. It is naturally difficult to confess one‟s wrongs, and, in doing so, to render oneself vulnerable to censure. For Christians, however, within an environment, of pastoral concern, confession is essential for the enhancement of fellowship and for the ongoing reconstruction of a believer‟s integrity and a better society. Anyone seeking to resolve conflict through the pastoral function of confession should be properly motivated. Confession does not come cheap. Ecclesiastical conflict among Christians in South Africa has caused hurt. Christians of different colour, language and culture have hurt each other despite sharing the same Christian background and ecclesiastical traditions. It is suggested in this study that the Dutch Reformed Church (DRC) has hurt the other member churches of the DRC family. The DRC, accordingly should become the confessant and the other churches in the DRC family, should be open and receptive to hear the confessant‟s confession. As Boesak puts it, “within the [Dutch] Reformed family racism has made it virtually impossible to share in…that most significant act within the community of the faithful,…of the unity of the Body of Christ, the Lord‟s Supper. And so white and 11 black [Dutch] Reformed Christians miss the meaning of the sacrament which Calvin so much wanted to impress upon our minds” (Boesak, 1987:7). Boesak‟s observation concerns the DRC‟s decision1 to segregate believers from each other. This not only affected the DRC family negatively but also the ecumenical church and the wider society of South Africa. , Thesis (PhD) -- Faculty of Social Sciences and Humanities, 2012
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- Date Issued: 2012-01