A framework for the implementation of e-government as a service delivery mechanism in South Africa: The case of the Eastern Cape Thusong Service Centres
- Authors: Madyibi, Ayanda
- Date: 2020
- Subjects: Electronic government information Technological innovations Information technology
- Language: English
- Type: Thesis , Doctoral , PhD(Information Systems)
- Identifier: http://hdl.handle.net/10353/18908 , vital:42997
- Description: E-government has emerged as an effective means of delivering much-needed online services to the citizens, businesses and other government institutions. This emanates from the advancement of Information and Communication Technology (ICT), the internet and the emerging technologies associated with the Fourth Industrial Revolution (4IR). E-government has essentially transformed the culture, structure and the way of doing business by public institutions in providing government services. In the past, e-government has been popular in developed countries but recently many developing countries are starting to appreciate the need to implement the initiative. However, the implementation of e-government has various challenges that have been identified through research and include technological, organisational and environmental aspects. Therefore, the researcher was motivated to study e-government to improve the delivery of services to citizens in South Africa. The objective of the research was to develop a framework for the implementation of egovernment as a service delivery mechanism in South Africa. The research process led to the identification of challenges that impact the implementation of e-government by applying an underlying Information Systems (IS) theoretical model, namely the Technology-OrganisationEnvironment (TOE) framework. The review of literature allowed the researcher to construct a conceptual theoretical framework which was then applied to the case study in order to understand the factors affecting the implementation of e-government in South Africa. Qualitative research data was collected using Thusong Service Centres in the Eastern Cape as a case study. Thusong Service Centres are government service centres based in rural communities which are used for the provision of online government services to these communities. The empirical data was collected using 22 respondents from five organisational and user perspectives: (1) State Information Technology Agency (SITA) as an agency of government responsible for ICT in South Africa, (2) the Senior ICT Managers from various National, Provincial and Local government entities, (3) Thusong Service Centre Managers, (4) Thusong Service Centre End-Users and (5) Expert Reviews. Documents that included the National e-Government Strategy, e-Government Policy, National Broadband Policy, ICT Policy White Paper were also consulted as secondary data. The conceptual theoretical framework was then revised based on the empirical evidence using the interpretive exploratory approach and triangulated data. The consolidated data from both the literature review and empirical evidence assisted in closing the gap between e-government implementation theory and practice. A detailed e-government implementation framework was then developed with the critical factors that impact the successful implementation of e- ii | P a g e government. E-government subject experts were also given the mandate to review the interview questions and the framework. The use of this framework was then explained in terms of how it can assist government decision-makers in South Africa for the effective and efficient delivery of services to the citizens. The research study has contributed to the e-government body of knowledge through the identified factors utilising the TOE framework at an organisational level for developing countries like South Africa.
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- Date Issued: 2020
Financial services use in a rural context: a case of rural communities in South Africa
- Authors: Maciko,Loyiso
- Date: 2020
- Subjects: Finance --South Africa Financial institutions -- South Africa
- Language: English
- Type: Thesis , Doctoral , PhD (Economics)
- Identifier: http://hdl.handle.net/10353/18930 , vital:42999
- Description: The thesis focuses on the gap between access and usage of financial services in rural communities of South Africa by using primary data and secondary data. It seeks to examine the factors that affect financial inclusion in rural communities of South Africa and to investigate South African trends regarding utilisation of financial services. This is since there has been an increase on adoption of financial services in South Africa however, this has not been complemented by effective usage. This rise in access of banks paints a misleading picture that majority of South Africans are included while the usage strand remains unmet as most people use bank accounts as a ‘mailbox’. This creates interest on what might be the underlying causes for lack of use, particularly in rural areas. This study adopts a mixed-methods approach in the form of exploratory sequential approach. This study was done in two stages. Firstly, focus groups were conducted in 20 villages from the Eastern Cape and Kwa-Zulu Natal. During the second stage, the quantitative research was conducted, using Finscope data for all provinces covering 2013 to 2017. For data analysis the Binary logistic regression and Multinomial regressions were adopted The study discovered that rural households from the Eastern Cape and Kwa-Zulu Natal, Limpopo and other provinces, dominated by rural areas, are often detached from the formal economy. As is the case with the rural residents that partook in this study relative to Gauteng, they did not derive any benefit from most formal economic initiatives or policies aimed at improving their well-being through access and use of financial services. Secondly, lack of income, trust, costs of financial services and distance to the nearest financial service provider remain barriers to use of financial services. To have a qualification or degree is regarded as an important factor that influences whether one saves at a bank. This causes rural residents with less education to rely on more informal saving methods. Furthermore, this study showed that households in rural locations of South Africa were either not aware or confident enough about the use and benefits of insurance and other financial services. Therefore, awareness campaigns should be promoted to gain client confidence by educating the current and potential clients. Rural households should be made aware of the safety that financial institutions give them, the interest rates earned, and the benefits that come with investing in formal institutions contrary to not investing. This study suggests that access and use of financial services has a non-uniform impact on household wealth. Thus, for effective poverty eradication in rural communities, there is a need for customized financial services and products aimed at addressing the explicit needs of the marginalised, as their needs diverge along the poverty distribution line. The results provide support to Andersen’s model as a mechanism that can be used to explain the demand-side perspective within the South African rural context. The study has made an empirical contribution tailored to the South African context. This study contributes to the current body of literature by applying the modified version of the Andersen Behavioural Model to financial vi services. It further contributes to the understanding of the relationship between the barrier to use or not use financial services in South African rural areas. It proposes that for financial market participation in the old traditional banking way there is a need to bring services to the people, and design the financial products in the manner that addresses the specific needs of the people in rural communities.
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- Date Issued: 2020
Household food insecurity and its association with psychological well-being of pregnant women in Ghana: the role of selected psychosocial factors
- Authors: Addai, Prince
- Date: 2020
- Subjects: Food security -- Ghana Households -- Ghana Self-reliance
- Language: English
- Type: Thesis , Doctoral , PhD (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/12547 , vital:39286
- Description: The inability to get enough food has contributed immensely to dangers confronting pregnant women, especially in the developing countries. Food insecurity has been associated with a variety of negative consequences such as poor health and wellbeing. However, the impact of food insecurity on well-being has not received the needed attention by researchers in Sub-Saharan Africa where the state of food insecurity and its consequence is very pandemic. The objective of this study was to assess the impact of food insecurity on psychological well-being and its components among pregnant women in Northern Ghana and to assess the roles of self-esteem, locus of control, proactivity, and social support on the underlying relationship. The cross-sectional survey was adopted where 386 pregnant women were recruited to complete questionnaires on demographic, some psychological factors, psychological well-being and food insecurity. Dimensionality and Item analyses were conducted to detect complex and poor items and also to ensure unidimensionality. Regression analysis, MANOVA, Baron and Kenney Model of moderation and mediation, the multivariate ANOVA and the Two-way ANOVA were used to test the hypotheses. Results indicated that the measurement and the structural models showed a good fit with the observed data. Results showed that about 37.5% (n=144) out of the 384 pregnant women experienced severe food insecurity. Food insecurity was negatively significantly related with psychological well-being and all its components among pregnant women. Food insecurity elucidated 48.5% of the observed variance of food insecurity. Food insecurity correlated highly to personal growth (β = -.327) element of psychological well-being compared to autonomy (β = -.227), interpersonal relationship (β = -.207), environmental mastery (β = -.168), self-acceptance (β = -.117), and of purpose in life (β = -.107). Self-esteem and locus of control mediated the relationship between food insecurity and psychological well-being. Proactivity and social support also moderated the nexus between food insecurity and psychological well-being. 4 Final Submission of Thesis, Dissertation or Research Report/Project, Conference or Exam Paper Having higher income status and being employed were associated positively with higher psychological well-being. Support was not found for the nexus between marital status and age with psychological well-being. Recommendations are made for pregnant mothers to be supported and empowered to boost their self-esteem and make them proactive.
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- Date Issued: 2020
Individualism and collectivism as moderators of the relationship between achievement motivation and entrepreneurial interest among undergraduate students at Walter Sisulu University
- Authors: Magadlela, Asanda Sinazo
- Date: 2020
- Subjects: Individualism -- Psychological aspects Collectivism -- Psychological aspects
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/18543 , vital:42607
- Description: The purpose of this study” is “to explore individualism and collectivism” “as moderators of the relationship between entrepreneurial” interest “and achievement motivation”among undergraduate students. The study is focused on analysing the relationship behind the variables and what drives the University students of Walter Sisulu University towards the business development of young people. “Researchers have traditionally associated individualism with high rates of firm creation, arguing that an orientation towards achievement and the pursuit of personal objectives” (dominant aspects of individualist cultures) “are determinants of entrepreneurial activity.” “The current analysis shows that a culture correlates to entrepreneurship”, “but cannot uphold the idea that higher levels of individualism mean higher rates of entrepreneurship.” “Many universities have introduced entrepreneurship education to promote the interest” of undergraduates in “becoming future entrepreneurs. Here, the researcher tries to retrieve the undergraduate’s interest and achievement motivation which influences them to entrepreneurial intentions. Based on” the “literature” review, it identifies various factors that are used in the predictions of entrepreneurial interest. “These factors were” adopted “to explore” student’s interests. “Survey questionnaires were distributed to” two campuses from the University of Walter Sisulu, namely; College street campus (East London) and the Potsdam campus which is the main campus of the University. “A total of” 154 “valid data” was “analysed using multiple regressions. The results show that entrepreneurial” interest “was predicted by achievement” motivation, individualism and collectivism.
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- Date Issued: 2020
Integrating quality management principles into policies and procedures for water and sanitation provision in the Cape Town Metro
- Authors: Madliwa, Nokhanyo
- Date: 2020
- Subjects: Total quality management local government Quality assurance
- Language: English
- Type: Thesis , Doctoral , DPA
- Identifier: http://hdl.handle.net/10353/18882 , vital:42995
- Description: The study aims to find a way of improving water and sanitation services through the standardisation of policies and procedures in Reticulation, Waste Water and Bulk Water. It further aims to develop and test an IQM-based model that improves policy and procedure standardisation for the provision of quality water and sanitation services at municipality level. The researcher regards effective IQMS as one of the possible mechanisms that can contribute to the improvement of standardised policies and procedures in quality water and sanitation provision. This study examined the effects of IQM on the standardisation of policies and procedures for the provision of quality water and sanitation services in the Utility Department of the Cape Town Metro, especially in Reticulation, Waste Water and Bulk Water. The study saw a possible link between the effectiveness of IQM and the effective provisioning of quality water and sanitation. The mixed method approach was used. Quantitative and qualitative methods were both used in order to support each other during data analysis. Furthermore, the mixed method was adopted to provide an interpretative and analytical balance towards a clearer understanding of the phenomena under study. The quantitative phase was completed first, followed by the qualitative phase to explain the results even further. For the quantitative method, survey data was gathered. The quantitative method was used for historical numerical data purposes when explaining the survey results. Survey data was analysed using statistical analysis. The qualitative method utilised interviews, providing clarity and thick descriptions of the findings, where quantitative methods did not. This research found that the three branches of the Utility Department in the Cape Town Metro under study did not fully comply with the IQMS as shown by the results of the hypothesis testing. In other words, there is partial compliance with ISO 140001, ISO 9001 & OHSAS 18001 in relation to the standardisation of policy and procedure design and development (DD), implementation (IP), examination (EP), review (RP) and assessment (AP). This means that components of IQMS were not fully applied to the standardisation of policies and procedures for the provision of water and sanitation services. The partial standardisation of policy and procedure vi design and development accounted for the lack of the following: Firstly, improvement in the management of infrastructure, secondly in monitoring and evaluation for quality water and sanitation services. The partial standardisation of policy and procedure implementation accounted for the lack of improvement in the corrective measures, technical knowledge and public health knowledge for quality water and sanitation services. The partial standardisation of policy and procedure examination accounted for the lack of improvement in the corrective measures, management of infrastructure; and monitoring and evaluation for quality water and sanitation services. The partial standardisation of policy and procedure review accounted for the lack of improvement in the corrective measures, management of infrastructure; monitoring and evaluation, technical knowledge and public health knowledge for quality water and sanitation services. Last but not least, the partial standardisation of policy and procedure assessment accounted for the lack of improvement in the corrective measures, and technical knowledge for quality water and sanitation services
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- Date Issued: 2020
Mineral Resources Governance and Socio-Economic Development in Zimbabwe
- Authors: Chawatama, Chrispen Tauya
- Date: 2020
- Subjects: Mines and mineral resources -- Zimbabwe Mining law --Zimbabwe
- Language: English
- Type: Thesis , Doctoral , PhD(Dev)
- Identifier: http://hdl.handle.net/${Handle} , vital:42996
- Description: This study focused on investigating mineral resources governance (reflected in terms of three indicators of transparency, accountability and stakeholder inclusion) and its effect on socioeconomic development (in terms of three indicators of education, health and household incomes. Mineral resources can be a blessing and can lead to socioeconomic transformation of a country if they are managed transparently, accountably, inclusively equitably and sustainably. On the other hand, these subsoil capital assets can be a ‘curse’ and lead to poverty, conflicts amongst interest groups, elite capture, corruption and economic stagnation if they are not properly managed. Good governance of mineral resources seeks to ensure that the harnessing of mineral resources benefits the economy, enhances the quality of life and reduces poverty amongst citizens. The mining sector of Zimbabwe has risen to be the key economic sector in terms of its contribution to the GDP, FDI, fiscal revenue, exports and employment creation, particularly after the discovery of diamonds and more gold deposits in the country. However, in spite of the growth of the mining sector and its elevation to the mainstay of the economy, glaring dire socioeconomic conditions in terms of unemployment and high poverty levels, poor health, education and household incomes, leads one to question the way the country’s opulent mineral resources are being governed. The study used a mixed methods approach, through use of primary data (quantitative and qualitative data) and secondary data (archival data) as the basis for the collection as well as analysis of data. Complementarity of the research methods was achieved through use of data from household survey with 160 households in Mhondoro-Ngezi, Chegutu, Kwekwe and Shurugwi and in-depth interviews with officials of government ministries; of Finance and Economic Development, Health and Childcare, Primary and viii Secondary Education, local councillors, CSOs; ZELA and ZIMCODD, Traditional chiefs and ZASMC. The study established that mining growth is contributing somewhat to socio-economic development through employment creation, corporate social responsibility, CSOTs, ESPOs, taxation and royalties, but broad-based development has not taken place in the four districts. The study proposes a holistic mineral resources governance and socioeconomic development framework. The study recommends the Repeal of MMA and gazetting of a more comprehensive legal framework, implementation of constitutional provisions on transparency, accountability and stakeholder inclusion, adoption of free online tools for mineral processes disclosure, consolidation of the mining fiscal regime and so on.
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- Date Issued: 2020
A Financial Sustainability Model for the South African Local Government
- Authors: Mhlanga, Shepherd
- Date: 2019
- Subjects: Local government -- South Africa -- Eastern Cape -- Finance Municipal finance -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , D.Admin
- Identifier: http://hdl.handle.net/10353/13715 , vital:39699
- Description: Local government financial sustainability leverages a local municipality’s capabilities to conceptualize and implement an array of its developmental programmes. This thesis evaluates the state of the initiatives for bolstering financial sustainability in the increasingly complex contemporary South African local government sphere. The motive of the study was to identify major paradoxes and a local government financial sustainability model that could be extracted and suggested for mitigating such constraints. Using a meta-synthesis as a principal technique in content analysis, findings revealed that major determinants of local government financial sustainability are often linked to the application of the four-step’s processes in strategic cyclical financial sustainability framework and three foundational constructs for financial sustainability management. The four-step’s processes in strategic cyclical financial sustainability framework were found to aid environmental analysis, identification of the sources of revenues and revenue generation, managing the utilization of the generated revenues and monitoring and evaluation. As it emerged from the findings, these positive effects of strategic cyclical financial sustainability framework are often illuminated by three foundational constructs for financial sustainability that leverage financial risk management, governance and leadership. However, in lieu of the application of relevant mitigating strategies, it also emerged from the analysis of the findings that initiatives that bolster financial sustainability may still be constrained by poor analysis and identification of the level of financial sustainability maturity. Other paradoxes were found to be linked to lack of suitable government financing models, poor strategic financial planning and budgeting as well as lack of effective models for managing equity. However, even in the midst of such paradoxes, findings still indicated that the concept of financial sustainability is a notion which is increasingly being emphasized by the South African local government sphere. To leverage municipal financial sustainability, most municipalities were found to use financial sustainability models and methods such as central financial grant system, SALGA’s model for financial sustainability, investment in revenue-generating activities and managing municipal operational efficiency as a driver of cost 4 | P a g e minimisation. However, despite such significant strides, findings still revealed that even with various socio-economic initiatives undertaken to leverage financial sustainability of the South African local government, the state of financial sustainability in the South African local government sphere seems to be at risk as viewed from such issues as compliance, systematic and strategic levels. As it emerged from the findings, this is attributable to the fact that most initiatives for improving financial sustainability in the South African local government are often still constrained by inadequate municipal capacity, limited income-generating activities, deficient local government procurement system and poor leadership and governance. Such findings seem consonant with theoretical findings that signified the major paradoxes of financial sustainability in the contemporary public sector organisations are often associated with poor analysis and identification of the level of financial sustainability maturity, lack of suitable government financing models, poor strategic financial planning and budgeting and lack of effective models for managing equity. Drawing from these findings, it is argued it is critical that the Department of Local Government adopts and applies the local government financial sustainability model akin to the conceptual model suggested in Figure 1. The application of such a model would require integration and use of the four main pillars (strategic financial planning, income diversification, sound financial administration and management, and own income generation) for local government financial sustainability, three foundational constructs (financial risk management, financial governance and financial ethical leadership) for local government financial sustainability, and three foundational nonfinancial constructs (political stability, fiscal and economic stability, forecasting and sensing to mitigate the devastating negative effects of natural calamities and disaster) for local government financial sustainability. It was further argued that all these must be accompanied by measurement of the overall maturity of the financial sustainability of the local municipality using four perspectives (liquidity, resilience, service and fiscal responsibility and public confidence) of local government financial sustainability in conjunction with the five spectrums (at risk, compliance-based, incremental, strategic and systematic) of local government financial sustainability.
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- Date Issued: 2019
A model for secure and usable passphrases for multilingual users
- Authors: Maoneke, Pardon Blessings
- Date: 2019
- Subjects: Computers -- Access control -- Passwords Computer security
- Language: English
- Type: Thesis , Doctoral , PhD (Information Systems)
- Identifier: http://hdl.handle.net/10353/12571 , vital:39289
- Description: Research on more than 100 million passwords that have been leaked to the public domain has uncovered various security limitations associated with user-generated short passwords. Long passwords (passphrases) are considered an alternative solution that could provide a balance between security and usability. However, the literature shows a lack of consistency in the security and usability contributions of passphrases. For example, studies that investigated passphrase security focusing on structural dependencies at character level found passphrases to be secure. Inversely, other research findings suggest that passphrase security could be compromised by the use of predictable grammatical rules, popular words in a natural language and keyboard patterns. This is further exacerbated by research on passphrases that is focused on the Global North. This is a huge concern given that results from inter-cultural studies suggest that local languages do influence password structure and to some extent, password usability and security. To address these gaps in the literature, this study used socio-technical theory which emphasised both the social and technical aspects of the phenomenon under study. Psychological studies show that the memory has limited capacity, something that threatens password usability; hence, the need to utilise information that is already known during password generation. Socio-cultural theory suggests that the information that is already known by users is contextually informed, hence sociocultural theory was applied to understand the contextual factors that could be used to enhance passphrase security and usability. With reference to the Southern African context, this study argues that system designers should take advantage of a multilingual user group and encourage the generation of passphrases that are based on substrings from different languages. This study went on to promote the use of multilingual passphrases instead of emphasising multi-character class passwords. This study was guided by design science research. Participants were invited to take part in a short password and multilingual passphrase generation and recall experiment that was made available using a web-based application. These passwords were generated by participants under pre-specified conditions. Quantitative and qualitative data was gathered. The study findings showed the use of both African and Indo-European languages in multilingual passphrases and short passwords. English oriented passwords and substrings dominated the multilingual passphrase and short password corpora. In addition, some of the short passwords and substrings in the multilingual passphrase corpora were found among the most common passwords of 2016, 2017 and 2018. Usability tests showed that multilingual passphrases are usable, even though they were not easy to create and recall when compared to short passwords. A high rate of password reuse during short password generation by participants might have worked in favour of short passwords. Nonetheless, participants appear to reflect better usability with multilingual passphrases over time due to repeated use. Females struggled to recall short passwords and multilingual passphrases when compared to their male counterparts. Security tests using the Probabilistic Context-Free Grammar suggest that short passwords are weaker, with just more than 50% of the short passwords being guessed, while none 4 Final Submission of Thesis, Dissertation or Research Report/Project, Conference or Exam Paper of the multilingual passphrases were guessed. Further analysis showed that short passwords that were oriented towards an IndoEuropean language were more easily guessed than African language-oriented short passwords. As such, this study encourages orienting passwords towards African languages while the use of multilingual passphrases is expected to offer more security. The use of African languages and multilingual passphrases by a user group that is biased towards English-oriented passwords could enhance security by increasing the search space.
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- Date Issued: 2019
Assessment of Supply Chain Corruption in the three Metropolitan Municipalities in the Gauteng Province of South Africa
- Authors: Sisi, Molebedi Gordon
- Date: 2019
- Subjects: Government purchasing -- South Africa Political corruption Municipal services
- Language: English
- Type: Thesis , Doctoral , D.Admin
- Identifier: http://hdl.handle.net/10353/14104 , vital:39844
- Description: The aim of the current study was to assess the supply chain corruption in the three metropolitan municipalities in the Gauteng Province of South Africa. Core to the assessment was to establish the causes and ramifications of supply chain corruption as well as the nature and extent of supply chain corruption in the three metropolitan municipalities. In order to meet the objectives of the current the study, a qualitative research approach underpinned by ethics and accountability theories was used. The study employed interviews and observation as a primary source of data collection as well as document review in a form of government documents, legislation and court case decisions as secondary source of data, which were then thematically analysed. The study pointed out that while supply chain corruption certainly negatively affects the day-to-day running of public affairs, it is actually the collapse of ethical behaviour together with the failure to uphold accountability and consequence management that has created fertile ground for supply chain corruption. It further, purported that in order to combat the scourge of supply chain corruption in all its manifestations, there is a need to install a Central Supplier Database application, which has been sufficiently tested to determine its effectiveness as blacklisted companies and their directors have a way of masquerading in another form, to do business with the state. South Africa needs the embodiment of ethical behaviour from its citizenry, along with anti-corruption policy enforcement and consequence management. The Kanyane Ethics Architecture should be launched in municipalities across the board as a comprehensive and all-encompassing mix model to prevent supply chain corruption, in its various manifestations, from taking place.
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- Date Issued: 2019
Assessment Of Supply Chain Corruption In The Three Metropolitan Municipalities, Gauteng Province Of South Africa
- Authors: Sisi, Molebedi Gordon
- Date: 2019
- Subjects: Government purchasing Political corruption| Municipal government
- Language: English
- Type: Thesis , Doctoral , PhD(Public Administration)
- Identifier: http://hdl.handle.net/10353/8343 , vital:32300
- Description: The aim of the current study was to assess the supply chain corruption in the three metropolitan municipalities in the Gauteng Province of South Africa. Core to the assessment was to establish the causes and ramifications of supply chain corruption as well as the nature and extent of supply chain corruption in the three metropolitan municipalities. In order to meet the objectives of the current the study, a qualitative research approach underpinned by ethics and accountability theories was used. The study employed interviews and observation as a primary source of data collection as well as document review in a form of government documents, legislation and court case decisions as secondary source of data, which were then thematically analysed. The study pointed out that while supply chain corruption certainly negatively affects the day-to-day running of public affairs, it is actually the collapse of ethical behaviour together with the failure to uphold accountability and consequence management that has created fertile ground for supply chain corruption. It further, purported that in order to combat the scourge of supply chain corruption in all its manifestations, there is a need to install a Central Supplier Database application, which has been sufficiently tested to determine its effectiveness as blacklisted companies and their directors have a way of masquerading in another form, to do business with the state. South Africa needs the embodiment of ethical behaviour from its citizenry, along with anti-corruption policy enforcement and consequence management. The Kanyane Ethics Architecture should be launched in municipalities across the board as a comprehensive and all-encompassing mix model to prevent supply chain corruption, in its various manifestations, from taking place.
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- Date Issued: 2019
Assessment of the municipal support and intervention programme in selected municipalities of the Eastern Cape
- Authors: Ngwadi, Mzamo
- Date: 2019
- Subjects: Municipal services Public administration|
- Language: English
- Type: Thesis , Doctoral , D.Admin
- Identifier: http://hdl.handle.net/10353/17061 , vital:40844
- Description: The study assesses the outcomes and impact of Municipal Support and Intervention Programme which was implemented in the study sites of Blue Crane Route and Kouga Local Municipalities, which are falling under Sarah Baartman District Municipality, in the Province of Eastern Cape, in the Republic of South Africa. The researcher’s study is an attempt to pursue and record the foot-prints left by Municipal Support and Intervention Programme (MSIP) in these study sites in order to determine the potential extended implementation of the programme in other municipalities with similar challenges of political instability, poor governance, poor audit opinions, unsound financial management systems leading to poor and unsustainable municipal service delivery. The Department of Co-operative Governance and Traditional Affairs (COGTA) conducted a diagnosis on the performance of the then 45municipalities (2007/08 Financial Year) and identified challenges of similar nature but different degrees in fifteen municipalities from the erstwhile Transkei Administration. The municipalities comprised: 2 Metropolitans, 37 Locals and 6 Districts. The diagnostic results compelled COGTA and National Treasury to develop a Municipal Support and Intervention Framework (MSIF) which was piloted in those 15 municipalities then and later adopted as a fully-fledged programme, referred to above as MSIP by the Member of Executive Committee (MEC) for COGTA and Mayors in September, 2014 at Komani (Queenstown). x The concern of the researcher is, in spite of numerous efforts by National and Provincial Departments and Treasuries, it has been observed that some municipalities are still faced with challenges of political instability, poor governance and unsound financial management/financial variability which result to poor municipal service delivery. The latter challenges manifest themselves in protests by the citizenry, poor external audit results due to ineffective political oversight coupled with the lack of scarce and critical professional technical skills. A review of existing literature assists the researcher to identify the key concepts of relevance to the study and assists the investigator to become knowledgeable to the limits, challenges and the language of the type of the research they plan to conduct. The research questions or hypothesis are as follows: • What is the understanding of Municipal Support and Intervention Programme by Blue Crane Route and Kouga Local Municipalities towards service delivery? • Which factors have influenced the effectiveness of the implementation of Municipal Support and Intervention Programme in Blue Crane Route and Kouga Local Municipalities? • What are the recommendations for improved implementation of Municipal Support and Intervention Programme in Blue Crane Route and Kouga Local Municipalities? The aim of this study is to assess the impact of Municipal Support and Intervention Programme (MSIP) Implementation by the Provincial Administration at the municipal level, with special reference to Blue Crane Route and Kouga Municipalities. The objectives of the research are: xi • To explore understanding of the Municipal Support and Intervention Programme in Blue Crane Route and Kouga Local Municipalities. • To explore the factors which influence the effectiveness of the Municipal Support and Intervention Programme in Blue Crane Route and Kouga Local Municipalities • To explore some findings on the study of Municipal Support and Intervention Programme in Blue Crane Route and Kouga Local Municipalities. • To explore recommendations towards improving the implementation of the Municipal Support and Intervention Programme in Blue Crane Route and Kouga Local Municipalities. Qualitative and Quantitative Methodologies were utilised for data gathering in the two study sites. The study concluded that when the above-mentioned challenges are existing in a municipality, they will manifest themselves through the demonstrations by citizenry which sometimes lead to damage of infrastructure. It is therefore, recommended that the three spheres of government should go back to the drawing board when deploying councillors in municipality by considering basic relevant educational qualifications because the Local Government Sector is highly legislated and complicated. The learning curve is sometimes a bit longer during a five-year elections term. This should be the same considerations when technocrats are being appointed at the level of Section 54 and 56, in terms of Municipal Systems Act, No. 32 of 2000, especially in the area of scarce and critical professional skills. In the case of educational, training and development gaps, the National Department of Co-operative Governance, National Treasury and the South African Local Government Association (SALGA), could enhance upskilling supporting politicians and municipal senior managers with accredited and refresher courses
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- Date Issued: 2019
Assessment of the role of the board of directors in the implementation of corporate governance in the state owned entities: a case in the Eastern Cape Province
- Authors: Makhala, Nombuyiselo
- Date: 2019
- Subjects: Corporate governance Directors of corporations
- Language: English
- Type: Thesis , Doctoral , D.Admin
- Identifier: http://hdl.handle.net/10353/13642 , vital:39687
- Description: Corporate governance is a well-recognized governing method, which ensures that the organization achieves its goals. This concept has received too much attention due to the number of reported corporate scandals in both public and private entities. Due to these highly publicized governance failures, the role of Board of Directors in the implementation of corporate governance has been questioned. Their role has been the topic of interest. The main aim of this study was to assess the role of the Board of Directors in the implementation of Corporate Governance in the State Owned Entities in the Eastern Cape Province. It also aimed to determine the strategies and mechanisms that can be used to enhance the role played by the Board of directors in the successful implementation of corporate governance in the public entities. This research was qualitative in nature and as part of this approach data was gathered through questionnaires and interviews. For this study, small scale and manageable sample was used. The sample was selected with the view that all the participants selected were experienced and directly involved in the policy and decision-making as well as in implementation of corporate governance in the state-owned entities. The secondary data was collected through the audit reports, performance, and annual reports of the different public entities. The findings of this study revealed that some Board of Directors are unable to play the effective role in the implementation of corporate governance due to lack of experience and skills required. The research has also revealed that the Boards are not effective in their role due to lax in enforcing accountability by the shareholder. The findings on poor performance management of the Boards is because of no standardized performance management system for the Eastern Cape Province public entities in place. Political deployment of board members had an impact in the independency and objectivity of the boards. The study recommends the appointment of skilled and qualifying board members, training and induction of newly appointed be conducted. Development of accountability framework for all the boards of the public entities in the Eastern Cape. For the Boards to successfully play an effective role in the implementation of corporate governance, adequate budget should be allocated to the public entities. Lastly, the development of the standardized performance management system and framework with prescribed key responsibility areas for all the Boards of the state owned entities will assist the Boards in knowing what is expected of them.
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- Date Issued: 2019
Human resources competencies, employability and career success in South Africa: reflections of a sample of senior human resource practitioners
- Authors: Hlatywayo, Clifford Kendrick
- Date: 2019
- Subjects: Personnel management Career development
- Language: English
- Type: Thesis , Doctoral , PhD (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13474 , vital:39671
- Description: Orientation: The research was a reflection on the careers of senior human resources (HR) personnel registered with the SABPP as master or chartered human resources practitioners. The study identified the human resources competencies in South Africa which are attributed to employability and subsequently career success; the study also tested the applicability of the competency model proposed by the SABPP. Purpose: The study explored human resource competencies, employability and career success in South Africa. It targeted participants registered as master or chartered practitioners with the SABPP. As human resource management is professionalising, there is a need to align the requirements of the profession to what the stakeholders (employers, universities, graduates and professional bodies) require. Without a set baseline for competencies which are instrumental to human resource employability and career success, it becomes challenging to identify human resource shortcomings in the workplace. Method: The study made use of an interpretive orientation. This interpretivist approach was adopted for two reasons – it could provide useful insight to human resource employability and secondly, to gain insight into the experiences of participants. Purposive sampling was used to solicit participants as the researcher decided to select practitioners registered as master or chartered HR professionals with the SABPP. In the study, 35 practitioner interviews were conducted. Thematic analysis was used to analyse data and themes were derived from this. Main findings: The study identified: Volunteering; Work experience; Internships; Networking; Recommendations; Easy access to job market; Extracurricular activities; Resilience; Research; Having the right qualification; Recruitment agencies; Creativity; Further education; Willingness to learn; Attitude; Work ethic; Equity legislation; Work readiness; Passion for the job; Emotional intelligence; Personality; Positive psychology; Critical thinking; Emotional maturity; Behavioural competencies; Emotional intelligence; Technology; Entrepreneurial orientation; Technology and Entrepreneurial orientation as the factors which make one employable. Lack of work experience, Lack of jobs, Expectations of the world of work, Flooded market and No right qualification for HR professionals were identified as factors which make one unemployable. The competencies which are essential for HR employability and career success were identified. The meaning of career success for human resource practitioners was identified as: contribution to strategy. Being entrepreneurial, enjoying what one does, support from organisation, mastering HR competencies, income, v career planning and career were the themes identified to infer the meaning of career success. Areas of dissatisfaction were also identified from practitioners as: being underutilised; lack of a concise career path; always greener ‘on the other side’; monetary dissatisfaction; glass ceiling; and lack of contribution to strategy. After the SABPP model had been introduced, it enhanced organisation efficiency and guidance to HR strategy. It was used by practitioners to meet organisation objectives and to set objectives for personal development; however, in some organisations, the model was yet to be implemented and the public sector was putting in place a framework to be in line with the SABPP competency model. Some had no model in place and thus there was no impact on such organisations’. With regards to the competency model, its applicability to the human resource context and its shortcomings were deliberated upon. Practitioners gave their opinions of the applicability of the SABPP competency model: Model lays a solid foundation for HR as the Model justifies HR to the boardroom; Model covers all essential HR competencies. However, the model was also criticised as it was: too academic, lacked personal characteristics; nothing new here and it is relatively unknown by other practitioners. Practitioners also identified competencies they regarded as key: these were classified as traditional, modern and behavioural. Lastly, practitioners suggested competencies they think must be added into the SABPP competency model: the human touch; work ethic; love for people, passion for the profession, personality, emotional intelligence, attitude, behavioural competencies, positive psychology and arithmetic numeracy were identified as key items to be added. Human resource practitioners were content with the state of the model; the general weakness was the omission of personal attributes which are crucial for effective performance within the HR profession. Contribution: The study is a step towards enhancing sector-specific employability. In attaining employability, the generic skills, which are crucial, have to be cemented by disciplinespecific knowledge. Attaining a mark of 65% and above is a reflection of trainability of a job seeker. The meaning of career success is derived from the areas of dissatisfaction and satisfaction of practitioners. HR practitioners value contribution to strategy and are acknowledged for what they are doing. The legal framework in South Africa hinders career progression. There are 12 traits (networking, positive psychology, interpersonal strength, human touch, work ethic, love for people, passion for the profession, personality, emotional intelligence, arithmetic competency, attitude, behavioural competencies and being vi entrepreneurial) which are essential for effective performance which must be incorporated in the SABPP competency model. From the study, HR must go back to basics, master the basics and in doing so, create a solid foundation for HR ascendancy to the boardroom Managerial implication The implications of the study are synonymous to universities and the HR curriculum, the professional body and the future HR professional. HR graduate employability links labour market requirements to higher education. Higher education offers HR degrees for candidates who are willing to work in HR. The study is a contribution to the global professionalisation of human resource management. South Africa is setting the trend as the SABPP is actively involved in the certification of human resource curricula, setting standards and providing a sound code of ethics.
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- Date Issued: 2019
Indigenous cereal crops and food security issues in Zimbabwe: the case of Matabeleland Provinces
- Authors: Nyathi, Vuyiswa Sandra
- Date: 2019
- Subjects: Food security Farms, Small
- Language: English
- Type: Thesis , Doctoral , PhD (Developmental Studies)
- Identifier: http://hdl.handle.net/10353/17070 , vital:40845
- Description: The study endeavoured to find out how indigenous cereal crops in the form of sorghum, pearl millet and finger millet, popularly known as small grain, would help in increasing cereal production in the dry regions of Zimbabwe so as to alleviate food insecurity. For the past decade the nation’s cereal production has been on the decline with the country having to rely on grain imports from neighbouring countries to prevent hunger. Studies that have been carried out have indicated that these indigenous cereal crops are better suited for semi-arid regions like Matabeleland, used as a case study, where maize has almost always been a failing crop. The study examined representations of smallholder farmers through interviews held with agricultural personnel in Matabeleland North and Matabeleland South Provinces. The study argues that instead of relying on maize only as a staple crop, in the semiarid regions of the country, indigenous cereal crops are suitable alternative staple crops in Zimbabwe. Indications from the findings of the study are that diversification of staple crop production should stress the importance of state mediation, distribution and promotion of indigenous cereal crops. The researcher thus proposes that the reliance on indigenous crops be anchored in community food security, food sovereignty and rural food system perspectives, not negating the negative effects of climate change on food production. The results showed that despite progress made by the state in assisting farmers with agricultural inputs, very little has been achieved in alleviating food insecurity in the dry regions, as indigenous cereal crops continue being pushed to the periphery of the agricultural sector. iii The study concludes by putting forward that addressing the stated challenges could lead to the potential of indigenous cerealcrops potentially increasing the cereal supply for the nation, thus alleviating food security woes as these crops grow favourably even in the most adverse weather conditions and poor topography.
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- Date Issued: 2019
Land Reform and the Challenge of Rural Development in Zimbabwe: The Case of the Fast Track Reform in Mashonaland West Region
- Authors: Chigarira, Tangai Sylvester
- Date: 2019
- Subjects: Land reform -- Zimbabwe Agriculture and state -- Zimbabwe Zimbabwe -- Politics and government
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/18665 , vital:42704
- Description: A largely agricultural country, land remains an important factor of production and a critical element in the livelihoods of rural Zimbabweans. Small-scale farmers rely on land for food and income. The post-independence development of Zimbabwe has been tied to land holding. As such, land reform aimed at addressing colonial racial land inequalities and rural underdevelopment became an imperative. In the post-independence era, Zimbabwe undertook two phases of land reform – the first occurred between 1980 and 1999 and was known as the Land reform and Resettlement Programme (LRRP). This was based on the ‘willing-buyer and willing seller’. The second phase which took place from 2000, known as the Fast Track Land Reform Programme (FTLRP), took a radical approach. However, due to a variety of reasons, including the dominance of small-scale farming and challenges of land reform, agricultural productivity remains low. Moreover, despite land reform, including massive land redistribution, the process appears incomplete and inconclusive. This is so essentially because the land reform neither increased food production nor reduced poverty. Accordingly, sustainable development remains a distant reality, especially among rural small-scale farmers. The study aimed at assessing the impact of the fast track land reform (FTLRP) on poverty reduction and sustainable rural development in Zimbabwe. Despite undertaking one of Southern Africa’s largest post-colonial redistributive land reform to date, the provision of land on its own has not been sufficient to address rural poverty and achieving meaningful rural development. This is so because the land reform has not articulated integrated growth as remoteness and poverty remain endemic, which is connected to the land. So, resolving the land question still remains crucial for sustainable rural development in Zimbabwe.
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- Date Issued: 2019
Lending technologies and small, micro and medium enterprise borrowing: evidence from the Eastern Cape province of South
- Authors: Mbedzi, Edson
- Date: 2019
- Subjects: Financial services industry -- Information technology Banks and banking -- Information technology Small business -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , PhD (Economics)
- Identifier: http://hdl.handle.net/10353/12621 , vital:39293
- Description: Small, Micro and Medium Enterprises (SMMEs) play a major role in contributing to the development of most economies globally. However, such small firms often lack external financing due to their information opacity. Besides, the small firm size nature of most SMMEs impairs their ability to access finance as motivated by the market power theory. In order to address the information asymmetry problem associated with such small firms, financial institutions use different forms of lending technologies as the basis upon which lending decisions are made, that is, whether to loan or not and if the decision to lend is taken, how the intrinsic credit risks are taken into consideration. In the evaluation of the credit worthiness of small businesses, the decision to lend or not depends on soft or hard information acquired through use of a particular lending technology. Many studies in the literature cite access to credit as the main hindrance to SMMEs success. Lending technologies being the conduits transmitting that credit access, the study hypothesises that more emphasis be placed on the relationship between lending technologies and the success of small firms. Success in this case is measured in two ways; the level of SMME credit rationing that small firms endure and the resultant growth of small businesses if they access funding. However, the use of lending technologies as a measure of SMME finance access is missing in academic literature. Specifically, literature on SMMEs in South Africa only narrate the structure of SMMEs and factors affecting SMMEs funding and growth without providing a link on how these eventually influence lending technologies used that determine the lending process. This study therefore traces types of lending technologies used, factors influencing their usage and the subsequent level of credit rationing and growth of small firms. The study uses only formal and registered small firms that are members of the Border-Kei Chamber of Business and Nelson Mandela Bay Business Chamber and listed in their data bases. The study adopts a mixed methods methodology in a two stage analysis approach. In the first stage, the study identifies types of lending technologies used by funding institutions in the study area and factors lenders take into account in order to extend funding to small vi businesses. Based on interview data gathered from eight financial institutions, the types of lending technologies and factors that influence lending decisions are identified using thematic analysis method. In the second stage, the study then interrogates how lending technologies shape the credit rationing and growth of SMMEs within the Eastern Cape Province in South Africa. A sample of three hundred and twenty one (321) randomly selected SMMEs from Buffalo City and Nelson Mandela Bay metropolitans in the Eastern Cape Province is used. Data collected from SMMEs using questionnaires has been analysed to reveal the extent of credit rationing and firm growth variations among SMMEs based on the main lender and firm characteristics identified in the first stage. Credit rationing is both dichotomous, by the firm being either rationed or not, and categorical, by forms of credit rationing experienced by firms. The analysis therefore uses a combination of binary and multinomial logistic regression to evaluate effects of determinants of lending technologies on credit rationing of firms. Financial efficiency scores of firms are used as the proxy for growth of firms. The financial efficiency score is preferred because in its derivation several firm activities are incorporated as opposed to using only one growth indicator such as sales volume. The efficiency scores are generated using Data Enveloping Analysis based on selected main activity inputs and outputs of sampled firms. Since efficiency scores of a firm representing growth are a scale dependent variable, a two-way factorial analysis is used to determine the effect of lender and firm characteristics on the firm’s growth. Both the main and interaction effects of the lender and firm characteristics are captured in the analysis of both credit rationing and growth of firms. Results show that four classes of financial institutions financed formal and registered SMMEs. These are commercial banks, government-owned development financial institutions, private-owned development financial institutions and microfinance institutions. In addition, four types of lending technologies have been used to finance SMMEs in which financial institutions consider people, firm and financial information vii factors as pillars of financing decisions. Findings indicate extensive discriminatory credit rationing among SMMEs in South Africa and that growth paths followed by firms vary significantly as a result of these characteristics. The study therefore recommends the implementation of a financing framework model that allocates funds to different company structures based on credit rationing risk profiles of enterprises so as to minimize the extent of inequality exhibited in the South African population structures which have historical differences on the basis of enterprise size, ownership structure and race. The study further recommends matching of types of lending technologies with types of lenders in order to minimize overall industry credit rationing level in the SMME sector as a supplementary funding model. However, this may need further research to evaluate its application. This is important given that financial institutions use different lending technologies at the same time and further, not all financing institutions may use all forms of lending technologies. For example, microfinance institutions may not have the capacity to use venture capital lending technologies
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- Date Issued: 2019
Male nurses’ occupational experiences and meaning ascribed to dirty work in a female-dominated profession: A case of a hospital in the Eastern Cape Province of South Africa
- Authors: Chikungwa-Everson , Tarisai
- Date: 2019
- Subjects: Quality of work life Occupational prestige
- Language: English
- Type: Thesis , Doctoral , PhD (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13314 , vital:39633
- Description: Orientation: Work and individual pursuit for career development have become critical in modern society. Within this, new forms of work and categories of work have emerged. Given these new forms of work and categories of work, there is a need to understand individual sense-making and experiences of transition. Research Purpose: The study explores male nurses’ occupational experiences and meaning ascribed to dirty work in a female-dominated profession. Motivation of the Study: Calls exist within the extant literature to understand modern forms of work and individual transition. One such area is that of dirty work – classified as any form of work with physical, moral or emotional taint. Little research within an Industrial and Organisational Psychology context exists on dirty work. Research Approach, Design/Method: An interpretivist, qualitative research approach using the exploratory research design was utilised to explore male nurse's occupational experiences and meaning ascribed to dirty work in a female-dominated profession. Narrative analysis was used as a basis for analysis using 27 male nurses working within the Eastern Cape Province of South Africa. Main Findings: Based on the analysis of the 27 participants that took part in the study five main narratives emerged. These included: a) a career in nursing as framed as a recursive discourse; b) the experience of a nurse as oscillating as an agentic prowess and a communal assemblage of continued suspicion; c) striving more agentic domains ahead of communal domains in entering and surviving within dirty work; d) male nurses fulfilling a gendered utility role that female nurses cannot occupy and finally, e) male nurses’ ephemeral intention of being in the nursing profession influenced by the conditions of work. ii Practical/Managerial Implications: Based on the findings of the research, interventions are proposed with ramifications for the individual, organisation and career counselling. Contribution/Value-Add: Based on the findings of the research a theoretical framework of dirty work experiences and meaning of work amongst male nurses is proposed. The framework represents a departure away from traditional career theories espoused in the work of Holland and Super as it illustrates the role of intersectionality and marginality in shaping career development. Further, the proposed framework founded from the findings of the research (though supporting modern career models such as the Systems Theory Framework and the Career Construction Theory) uniquely show drivers towards dirty work, b) the processual work accompanying dirty work involvement and finally, c) the meaning ascribed to dirty work. The study becomes the first within a South African context.
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- Date Issued: 2019
Personality and Psychological Conditions in Relation to Job Engagement among Municipal Workers in the Eastern Cape Province, South Africa
- Authors: Mhlanga, Tatenda Shaleen
- Date: 2019
- Subjects: Job stress -- South Africa -- Eastern Cape Municipal government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , D.Com (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13729 , vital:39702
- Description: The efficiency of the public service delivery depends on the performance of the public employees. Due to high protest in the Eastern Cape due to poor service delivery, it is crucial to understand if the employees are engaged in doing their work. Although researchers have discovered many of the beneficial and positive consequences of job engagement, little is known about the multitude of antecedent factors that lead to employee engagement such as personality. The motivation of this study is to examine the relationship between the big five personality traits (openness to experience, conscientiousness, extraversion, agreeableness and neuroticism) and job engagement (physical, cognitive and emotional engagement) among municipal employees working in the six district municipalities of the Eastern Cape Province of South Africa. The study also looked at psychological conditions (availability, meaningfulness and safety) as a moderating factor between personality and job engagement. This contributes to the theoretical and conceptual knowledge of how job engagement can be enhanced through the hiring employees with certain personality traits and enhancing meaningfulness, safety and availability of psychological resources in the workplace. Survey questionnaires were used to collect data. Inferential analysis from SPSS was carried out to understand the relationship between the study variables. An overall model of the study was also identified through which showed the relationship on the study variables. The study findings show that openness to experience, conscientiousness, extraversion, agreeableness had a positive relationship with job engagement while neuroticism has a negative relationship with job engagement. All psychological conditions had a positive correlation with job engagement and when combined with the big five personality traits they added more variance in job engagement. The results validate aspects of Kahn’s personal engagement model. v The study recommends managers to switch from an intervention-based focus to a selection-based focus as municipalities can maximize their resources by being able to better predict job success early in the selection process as opposed to trying to maximize performance on a continual basis through interventions. In addition, management practitioners should regularly measure and track employee engagement for the effectiveness of strategic efforts to increase employee engagement to be monitored and evaluated
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- Date Issued: 2019
Personality in relation to work-family conflict among employees in a mining company in South Africa
- Authors: Ruzungunde, Vongai Sarah
- Date: 2019
- Subjects: Job stress Role conflict Work and family
- Language: English
- Type: Thesis , Doctoral , PhD (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/17007 , vital:40809
- Description: The study set out to investigate how the Big Five personality traits related to work family conflict, taking into consideration the different forms of work family conflict within the mining industry. The study made use of the quantitative design, with the sample consisting of 270 respondents from the selected mine in South Africa. Probability sampling was used to select respondents from the whole population. Data was analysed using descriptive statistical analysis. To examine the association between variables, linear regression analysis was used. Confirmatory analysis was used to measure validity for work-family conflict (WFC). To measure the validity for personality; face validity, construct and content validity were used. Reliability was measured using the Cronbach alpha. The results of the study showed a significant negative relationship between the personality traits and WFC except for the agreeableness trait. The results also showed significant negative correlations with the different forms of WFC, except for the agreeableness trait. Further, the results showed that, when combined, personality traits had greater variance on the experiences of WFC than each of them separately. The findings of this study are helpful to the mining industry as they assist in the implementation of procedures and policies that will help to reduce WFC and its consequences in the work environment.
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- Date Issued: 2019
Quality of work life and job embeddedness as predictors of turnover intentions among academic staff at selected Universities in the Eastern cape province of South Africa
- Authors: Tendai , Tichangwa
- Date: 2019
- Subjects: Employee retention Organizational behavior Work -- Psychological aspects
- Language: English
- Type: Thesis , Doctoral , D.Com (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/19153 , vital:39873
- Description: Rapid higher education change in South Africa has adversely affected academics job experiences, resulting in high academic staff turnover. Despite the extant literature on the impact of higher education change, few studies have assessed how higher education change has influenced academics‟ quality of work life (QWL), job embeddedness (JE) and intention to quit (ITQ). This study investigated academic staff QWL and JE as predictors of their ITQ. A sample of 250 teaching staff (n = 250) was selected from two universities in the Eastern Cape province of South Africa using quota sampling. Data were gathered using questionnaires and analysed using descriptive (frequency distributions and measures of central tendency and variability) and inferential (Pearson correlation, significance testing and regression analysis) statistical methods. The findings confirmed the hypothesised significant negative relationships of QWL and JE with ITQ. Partial evidence suggested that QWL and JE combined explained significantly more ITQ variance than both variables did separately. JE did not moderate the QWL-ITQ association, but explained substantially greater variance in ITQ than QWL did. The sample registered high QWL and moderate JE and ITQ levels. Acceptable instrument validity and reliability were reported. The findings suggest that intrainstitutional factors somewhat mitigate the adverse effects of higher education change on academics‟ QWL, JE and ITQ and a need to enhance JE aspects, in particular, to reduce academic staff turnover intentions and behaviour. Recommendations are offered for future policy, research and practice.
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- Date Issued: 2019