Impact of change management on employee engagement
- Authors: Moche, Boitshoko
- Date: 2020
- Subjects: Personnel management Organizational change
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49703 , vital:41772
- Description: Change is inevitable and change is necessary; in order for organisations to remain competitive they have to keep on evolving, ensuring that the organisational vision and strategy are aligned to the organisation’s vision, importantly, that the employees have a fulfilling work experience in order to do their best and live up to the organisation’s values. In the high-pressured, agile work environment, it is necessary for the organisations to move their processes with the times, providing information on digital platforms while upskilling the employees and saving time. Employee engagement is defined as the force that drives the organisational success and when achieved it eventually leads to high morale, employee retention, employee trust and loyalty to the organisation and organisational performance The aim of the study was to investigate the impact of change management process on the employee engagement in the workplace. The three identified main factors were readiness for change, process of change and leadership involvement. Change initiatives have been reported to fail by 70% if not implemented effectively and can have a negative impact on how the employees receive the change. The mixed method study approach was used, starting with interviews with the four key players in the organisation to establish how they perceive change and gather new information. It was followed by a quantitative e-survey to departments which have had technological change in the past year. The empirical results showed that the there is a relationship between the factors of change and employee engagement. Importance of readiness for change was highlighted, supporting the need for an organisational analysis followed by a detailed change plan aligned to the organisational vision. Process of change had a positive significance for employee engagement while lack of leadership involvement showed the negative relationship to employee engagement. The findings show how change leadership should work in sync with organisational leadership at all times and should incorporate change management into the organisational DNA.
- Full Text:
- Date Issued: 2020
- Authors: Moche, Boitshoko
- Date: 2020
- Subjects: Personnel management Organizational change
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49703 , vital:41772
- Description: Change is inevitable and change is necessary; in order for organisations to remain competitive they have to keep on evolving, ensuring that the organisational vision and strategy are aligned to the organisation’s vision, importantly, that the employees have a fulfilling work experience in order to do their best and live up to the organisation’s values. In the high-pressured, agile work environment, it is necessary for the organisations to move their processes with the times, providing information on digital platforms while upskilling the employees and saving time. Employee engagement is defined as the force that drives the organisational success and when achieved it eventually leads to high morale, employee retention, employee trust and loyalty to the organisation and organisational performance The aim of the study was to investigate the impact of change management process on the employee engagement in the workplace. The three identified main factors were readiness for change, process of change and leadership involvement. Change initiatives have been reported to fail by 70% if not implemented effectively and can have a negative impact on how the employees receive the change. The mixed method study approach was used, starting with interviews with the four key players in the organisation to establish how they perceive change and gather new information. It was followed by a quantitative e-survey to departments which have had technological change in the past year. The empirical results showed that the there is a relationship between the factors of change and employee engagement. Importance of readiness for change was highlighted, supporting the need for an organisational analysis followed by a detailed change plan aligned to the organisational vision. Process of change had a positive significance for employee engagement while lack of leadership involvement showed the negative relationship to employee engagement. The findings show how change leadership should work in sync with organisational leadership at all times and should incorporate change management into the organisational DNA.
- Full Text:
- Date Issued: 2020
A Strategy for good IT Governance in South African Municipalities
- Authors: Sibanda, Mbusi
- Date: 2020
- Subjects: Information technology -- Management -- South Africa
- Language: English
- Type: Thesis , Doctoral , DIT
- Identifier: http://hdl.handle.net/10948/49573 , vital:41737
- Description: Information technology (IT) is widely used in South African municipalities as a tool for enabling business processes and therefore its design and implementation are critical to municipalities delivering on their core mandate of delivering services to their communities. The implementation of IT relies on the adoption of sound IT governance practices, whose outcome is to ensure that municipalities derive value from the use of IT and minimise the risk associated with it. However, the implementation of IT governance has proved to be challenging in most municipalities. This research sought to devise a strategic approach to the effective and viable implementation of IT governance in municipalities in South Africa. The research was carried out by adopting a design science research approach, which is increasingly being used for studies in the IT discipline as it assists in solving problems through the design of innovative artefacts, in this case a strategy for the implementation of IT governance. To address the objectives, the research was carried out through case studies of South African municipalities which enabled a detailed investigation of phenomena in its natural context. The data was collected by means of mixed methods consisting of a literature review, a survey and semi-structured interviews. A literature review connected to the research problem was done in order to identify the present state of the issues and how they have been confronted. A survey was sent out to municipalities, institutions and individuals with a mandate to support municipalities, while semi-structured interviews were conducted in five municipalities, government departments and regulatory bodies. A thematic analysis of the data collected was performed which led to a diagnosis of the issues. These include inadequate IT infrastructure; lack of coordinated external support; inadequate IT skills; lack of strong and committed IT leadership; poor IT controls; and fragmented planning. Guiding policies and a set of coherent actions for solving the issues were developed. This culminated in the devising of a strategy for the coordinated implementation of IT governance in municipalities. The primary contribution of this study is the formulation of a strategy for the sound implementation of IT governance in South African municipalities. The research contends that by identifying the strategic issues facing municipalities and implementing the proposed actions, most of which fall outside the municipalities, a new contribution to knowledge has been made. Accordingly, the strategy facilitates the development of plans that address the root causes of the poor implementation of IT in municipalities.
- Full Text:
- Date Issued: 2020
- Authors: Sibanda, Mbusi
- Date: 2020
- Subjects: Information technology -- Management -- South Africa
- Language: English
- Type: Thesis , Doctoral , DIT
- Identifier: http://hdl.handle.net/10948/49573 , vital:41737
- Description: Information technology (IT) is widely used in South African municipalities as a tool for enabling business processes and therefore its design and implementation are critical to municipalities delivering on their core mandate of delivering services to their communities. The implementation of IT relies on the adoption of sound IT governance practices, whose outcome is to ensure that municipalities derive value from the use of IT and minimise the risk associated with it. However, the implementation of IT governance has proved to be challenging in most municipalities. This research sought to devise a strategic approach to the effective and viable implementation of IT governance in municipalities in South Africa. The research was carried out by adopting a design science research approach, which is increasingly being used for studies in the IT discipline as it assists in solving problems through the design of innovative artefacts, in this case a strategy for the implementation of IT governance. To address the objectives, the research was carried out through case studies of South African municipalities which enabled a detailed investigation of phenomena in its natural context. The data was collected by means of mixed methods consisting of a literature review, a survey and semi-structured interviews. A literature review connected to the research problem was done in order to identify the present state of the issues and how they have been confronted. A survey was sent out to municipalities, institutions and individuals with a mandate to support municipalities, while semi-structured interviews were conducted in five municipalities, government departments and regulatory bodies. A thematic analysis of the data collected was performed which led to a diagnosis of the issues. These include inadequate IT infrastructure; lack of coordinated external support; inadequate IT skills; lack of strong and committed IT leadership; poor IT controls; and fragmented planning. Guiding policies and a set of coherent actions for solving the issues were developed. This culminated in the devising of a strategy for the coordinated implementation of IT governance in municipalities. The primary contribution of this study is the formulation of a strategy for the sound implementation of IT governance in South African municipalities. The research contends that by identifying the strategic issues facing municipalities and implementing the proposed actions, most of which fall outside the municipalities, a new contribution to knowledge has been made. Accordingly, the strategy facilitates the development of plans that address the root causes of the poor implementation of IT in municipalities.
- Full Text:
- Date Issued: 2020
Examining the effect of Diversity, Inclusion and Equity on Work Engagement and Innovation on South African Organisations
- Authors: Efalao, D M
- Date: 2020
- Subjects: Organizational effectiveness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48202 , vital:40520
- Description: The biggest strengths of organisational success lie in its employees; therefore, employee engagement is a fundamental force that is linked to organisational effectiveness and success. The level of employee engagement in South Africa according to the polls remains very low. On the other front, innovative ideas prove to be a vital element of organisational innovativeness and progress. Today’s business environment is unstable and to remain relevant in the marketplace, it is imperative for organisations to embrace innovation and become responsive to changing customer needs. South Africa’s population is very diverse coming second in diversity after the United States. The diversity of South Africa as a national endowment could be investigated to see if it could be leveraged to improve organisational innovation and effectiveness through work engagement. Being mindful of the fact that being diverse is not equal to being inclusive, inclusion is also investigated to see its effect on work engagement and organisational innovation. The principle of fairness (equity) was also investigated with relation to engagement and innovation. The purpose of the study is to assist organisations to improve employee engagement and organisational innovation by taking advantage of the national factor endowment of diversity and inclusion. Equity is investigated as an important principle that could possibly have an effect on employee engagement or organisational innovation. The findings were that diversity and inclusion have a significant relationship with employee engagement and organisational innovativeness while equity has a significant relationship with organisational innovativeness. Recommendations were therefore made to leaders of the organisations to embrace workforce diversity, inclusion and fairness in organisational structures and practices in order to realise improved employee engagement and organisational innovativeness.
- Full Text:
- Date Issued: 2020
- Authors: Efalao, D M
- Date: 2020
- Subjects: Organizational effectiveness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48202 , vital:40520
- Description: The biggest strengths of organisational success lie in its employees; therefore, employee engagement is a fundamental force that is linked to organisational effectiveness and success. The level of employee engagement in South Africa according to the polls remains very low. On the other front, innovative ideas prove to be a vital element of organisational innovativeness and progress. Today’s business environment is unstable and to remain relevant in the marketplace, it is imperative for organisations to embrace innovation and become responsive to changing customer needs. South Africa’s population is very diverse coming second in diversity after the United States. The diversity of South Africa as a national endowment could be investigated to see if it could be leveraged to improve organisational innovation and effectiveness through work engagement. Being mindful of the fact that being diverse is not equal to being inclusive, inclusion is also investigated to see its effect on work engagement and organisational innovation. The principle of fairness (equity) was also investigated with relation to engagement and innovation. The purpose of the study is to assist organisations to improve employee engagement and organisational innovation by taking advantage of the national factor endowment of diversity and inclusion. Equity is investigated as an important principle that could possibly have an effect on employee engagement or organisational innovation. The findings were that diversity and inclusion have a significant relationship with employee engagement and organisational innovativeness while equity has a significant relationship with organisational innovativeness. Recommendations were therefore made to leaders of the organisations to embrace workforce diversity, inclusion and fairness in organisational structures and practices in order to realise improved employee engagement and organisational innovativeness.
- Full Text:
- Date Issued: 2020
A framework for supplier selection in the Nelson Mandela Bay retail industry
- Authors: Mavela, A
- Date: 2020
- Subjects: Business logistics -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48905 , vital:41169
- Description: The success of business firms operating in the retail industry is largely dependent on the performance rendered by their supply base. Choosing the incorrect supplier could have dire consequences for the retailer’s performance, as suppliers are generally considered an extension of the retailer. Organisations base their operational expertise on the key performance objectives of cost, service, quality, speed, dependability and flexibility, which becomes the basis of their selection criteria when evaluating suppliers. The primary objective of this study was to develop a framework that guides retailers in their supplier selection process with the ultimate goal of formulating strategies to improve Nelson Mandela Bay’s (NMB’s) retail performance. In support of the primary objective, it was necessary to identify the current supplier selection criteria used in the NMB retail industry and the challenges that retailers face when selecting suppliers. The study set out to assess the effects of utilising established supplier selection criteria on retailers’ performance, as well as to identify strategies that retailers should employ to improve their performance. A quantitative research approach was utilised to collect data from a sample of 248 retailers and procurement and logistics managers. The empirical findings of the study identified flexibility, timeous delivery and reliability as the most important supplier selection criteria identified by retailers in NMB. The findings also revealed that utilising established supplier selection criteria has a significantly positive effect on retailers’ performance. Lack of collaboration between suppliers and retailers, lack of transparency between suppliers and retailers and suppliers’ limited knowledge of the criteria by which they are judged were identified as the most significant challenges facing retailers in NMB. The empirical findings also identified an increase in a retailer’s competitive advantage and revenue as the benefits of utilising supplier selection criteria to improve a retailer’s performance. The conclusions and implications of the empirical findings are provided and recommendations made. The study advances a framework to assist in guiding the retailers and procurement and logistics managers, retail researchers and policy makers when selecting suppliers. The study suggests that retailers should identify the most important supplier selection criteria, inform potential suppliers of the importance v of those criteria, select suppliers based on those criteria and utilise those criteria to evaluate the suppliers’ performance.
- Full Text:
- Date Issued: 2020
- Authors: Mavela, A
- Date: 2020
- Subjects: Business logistics -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48905 , vital:41169
- Description: The success of business firms operating in the retail industry is largely dependent on the performance rendered by their supply base. Choosing the incorrect supplier could have dire consequences for the retailer’s performance, as suppliers are generally considered an extension of the retailer. Organisations base their operational expertise on the key performance objectives of cost, service, quality, speed, dependability and flexibility, which becomes the basis of their selection criteria when evaluating suppliers. The primary objective of this study was to develop a framework that guides retailers in their supplier selection process with the ultimate goal of formulating strategies to improve Nelson Mandela Bay’s (NMB’s) retail performance. In support of the primary objective, it was necessary to identify the current supplier selection criteria used in the NMB retail industry and the challenges that retailers face when selecting suppliers. The study set out to assess the effects of utilising established supplier selection criteria on retailers’ performance, as well as to identify strategies that retailers should employ to improve their performance. A quantitative research approach was utilised to collect data from a sample of 248 retailers and procurement and logistics managers. The empirical findings of the study identified flexibility, timeous delivery and reliability as the most important supplier selection criteria identified by retailers in NMB. The findings also revealed that utilising established supplier selection criteria has a significantly positive effect on retailers’ performance. Lack of collaboration between suppliers and retailers, lack of transparency between suppliers and retailers and suppliers’ limited knowledge of the criteria by which they are judged were identified as the most significant challenges facing retailers in NMB. The empirical findings also identified an increase in a retailer’s competitive advantage and revenue as the benefits of utilising supplier selection criteria to improve a retailer’s performance. The conclusions and implications of the empirical findings are provided and recommendations made. The study advances a framework to assist in guiding the retailers and procurement and logistics managers, retail researchers and policy makers when selecting suppliers. The study suggests that retailers should identify the most important supplier selection criteria, inform potential suppliers of the importance v of those criteria, select suppliers based on those criteria and utilise those criteria to evaluate the suppliers’ performance.
- Full Text:
- Date Issued: 2020
Government size, labour productivity and economic growth in South Africa
- Authors: Mbaleki, Chuma Innocent
- Date: 2020
- Subjects: Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48915 , vital:41170
- Description: This study investigates short-run and long-run effects of fiscal consolidation on labour productivity in South Africa using the autoregressive distributed lag bounds testing approach of cointegration. We use quarterly data collected in the period of 1994Q3 to 2017Q1. We disaggregate government expenditure as well as revenue and find a positive and significant long run relationship between revenue variables and labour productivity. This relationship is also positive and significant in the short run except for net tax variable, which seems to be growth contractive. The results further suggest a positive and significant long run relationship between government expenditure on health, public safety and order, culture and recreation as well as education and labour productivity. Government expenditure on education and health variables are also positive and significant in the short run, whilst expenditure on defense is negative and not significant both in the short run and long run.
- Full Text:
- Date Issued: 2020
- Authors: Mbaleki, Chuma Innocent
- Date: 2020
- Subjects: Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48915 , vital:41170
- Description: This study investigates short-run and long-run effects of fiscal consolidation on labour productivity in South Africa using the autoregressive distributed lag bounds testing approach of cointegration. We use quarterly data collected in the period of 1994Q3 to 2017Q1. We disaggregate government expenditure as well as revenue and find a positive and significant long run relationship between revenue variables and labour productivity. This relationship is also positive and significant in the short run except for net tax variable, which seems to be growth contractive. The results further suggest a positive and significant long run relationship between government expenditure on health, public safety and order, culture and recreation as well as education and labour productivity. Government expenditure on education and health variables are also positive and significant in the short run, whilst expenditure on defense is negative and not significant both in the short run and long run.
- Full Text:
- Date Issued: 2020
From housing to sustainable human settlements : a case study of Buffalo City Metropolitan Municipality
- Authors: Mofokeng, Mosa
- Date: 2020
- Subjects: Human settlements -- South Africa -- Buffalo City Housing policy -- South Africa -- Buffalo City
- Language: English
- Type: Thesis , Masters , MSBE
- Identifier: http://hdl.handle.net/10948/49518 , vital:41731
- Description: This study aimed to evaluate whether there has been any shift from housing to sustainable human settlements in the Buffalo City Metropolitan Municipality (BCMM). The objective of the study was to establish the perceived value of inclusive development by relevant stakeholders in the transformation of housing to integrated and sustainable human settlements; assess the effectiveness of available systems in transforming housing to integrated and sustainable human settlements and to establish the level of effectiveness of the current human settlements development model in transforming housing to integrated and sustainable human settlement outcomes. Following a case study approach, the study employed a combination of qualitative and quantitative approaches which is also known as the mixed-method research design. Purposive sampling technique was used to arrive at a sample of 16 relevant officials, whereas the snow-ball convenience sampling technique was used to select a sample of 12 housing beneficiaries in Ndevana, Potsdam and Mzamomhle housing developments. A survey questionnaire was used to elicit data from the officials In-depth interviews were used to gather data from BCMM officials and Focus Group Discussions were used to extract data from twelve housing beneficiaries from (four from Ndevana, four from Potsdam and four from Mzamomhle) housing projects in the BCMM. The findings from this study show that although several people have been provided with houses in Ndevana, Mzamomhle and Potsdam, the settlements lack the requisite economic and social infrastructure that creates integrated and liveable settlements. Furthermore, the type, quality, and layout of houses delivered by the government falls short of the concept of sustainable development. The available systems for transforming housing to integrated sustainable human settlements have been rendered ineffective by the shortage of proper land for land-use planning and spatial development, lack of organizational capacity, lack of accountability, unaffordability of sustainable housing by the poor and insufficiency of the current housing quantum subsidy to deliver sustainable human settlements. The study further established that the integrated sustainable human settlements programs do not incorporate the community needs which have greatly affected sustainable housing delivery in BCMM. The placement of the poor households in the urban peripheries is phenomenal and hence unemployment, poverty and civil unrest have taken a toll in Ndevana, Potsdam, and Mzamomhle. The study recommends a capacity building and competency-based model to BCMM and Eastern Cape Department of Human Settlements, Integration of Government departments and Stakeholder Engagement, the establishment of monitoring and evaluation systems, alignment of provincial and local government budget cycles.
- Full Text:
- Date Issued: 2020
- Authors: Mofokeng, Mosa
- Date: 2020
- Subjects: Human settlements -- South Africa -- Buffalo City Housing policy -- South Africa -- Buffalo City
- Language: English
- Type: Thesis , Masters , MSBE
- Identifier: http://hdl.handle.net/10948/49518 , vital:41731
- Description: This study aimed to evaluate whether there has been any shift from housing to sustainable human settlements in the Buffalo City Metropolitan Municipality (BCMM). The objective of the study was to establish the perceived value of inclusive development by relevant stakeholders in the transformation of housing to integrated and sustainable human settlements; assess the effectiveness of available systems in transforming housing to integrated and sustainable human settlements and to establish the level of effectiveness of the current human settlements development model in transforming housing to integrated and sustainable human settlement outcomes. Following a case study approach, the study employed a combination of qualitative and quantitative approaches which is also known as the mixed-method research design. Purposive sampling technique was used to arrive at a sample of 16 relevant officials, whereas the snow-ball convenience sampling technique was used to select a sample of 12 housing beneficiaries in Ndevana, Potsdam and Mzamomhle housing developments. A survey questionnaire was used to elicit data from the officials In-depth interviews were used to gather data from BCMM officials and Focus Group Discussions were used to extract data from twelve housing beneficiaries from (four from Ndevana, four from Potsdam and four from Mzamomhle) housing projects in the BCMM. The findings from this study show that although several people have been provided with houses in Ndevana, Mzamomhle and Potsdam, the settlements lack the requisite economic and social infrastructure that creates integrated and liveable settlements. Furthermore, the type, quality, and layout of houses delivered by the government falls short of the concept of sustainable development. The available systems for transforming housing to integrated sustainable human settlements have been rendered ineffective by the shortage of proper land for land-use planning and spatial development, lack of organizational capacity, lack of accountability, unaffordability of sustainable housing by the poor and insufficiency of the current housing quantum subsidy to deliver sustainable human settlements. The study further established that the integrated sustainable human settlements programs do not incorporate the community needs which have greatly affected sustainable housing delivery in BCMM. The placement of the poor households in the urban peripheries is phenomenal and hence unemployment, poverty and civil unrest have taken a toll in Ndevana, Potsdam, and Mzamomhle. The study recommends a capacity building and competency-based model to BCMM and Eastern Cape Department of Human Settlements, Integration of Government departments and Stakeholder Engagement, the establishment of monitoring and evaluation systems, alignment of provincial and local government budget cycles.
- Full Text:
- Date Issued: 2020
Possible futures for the health system of South Africa towards 2030
- Authors: Lourens, Stephanus Johannes
- Date: 2020
- Subjects: Health services administration -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48720 , vital:41065
- Description: The South African health system is in crisis. To improve access to health services and move towards universal health coverage the South African government has decided to implement National Health Insurance (NHI). The implementation of such health reforms to the health system of SA is further complicated by the rapidly changing technological environment in the form of the fourth industrial revolution. The NHI and the fourth industrial revolution are expected to impact on the health system of the country, but what the impacts will be remain unclear. A review of the theory and practice of future studies support the notion that change management for healthcare organisations operating within the SA health system must be approached differently. The volatility introduced by the NHI within the context of the fourth industrial revolution necessitates the creation of strategic foresight using futures methodologies. The research has attempted to gain an understanding of the impact of National Health Insurance and the fourth industrial revolution on the health system of SA through the creation of possible futures for the health system, in the form of four alternative scenarios, towards 2030. The six pillars of future studies as stated by Inayatullah (2008) were used as a research methodology and assisted in the mapping, anticipation and timing of the issues facing the health system. The future was deepened using causal layered analysis and alternative futures were constructed through double-variable scenario creation methods using the worldviews identified during the causal layered analysis. From the constructed scenarios the research attempted to identify the preferred future for the health system of South Africa. The preferred future was used in the development of the Future Vision for the Health System of South Africa towards 2030. It is clear to achieve the desired health system towards 2030 the private and the public sectors must collaborate to create a hybrid health system which is supported by fourth industrial revolution technologies.
- Full Text:
- Date Issued: 2020
- Authors: Lourens, Stephanus Johannes
- Date: 2020
- Subjects: Health services administration -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48720 , vital:41065
- Description: The South African health system is in crisis. To improve access to health services and move towards universal health coverage the South African government has decided to implement National Health Insurance (NHI). The implementation of such health reforms to the health system of SA is further complicated by the rapidly changing technological environment in the form of the fourth industrial revolution. The NHI and the fourth industrial revolution are expected to impact on the health system of the country, but what the impacts will be remain unclear. A review of the theory and practice of future studies support the notion that change management for healthcare organisations operating within the SA health system must be approached differently. The volatility introduced by the NHI within the context of the fourth industrial revolution necessitates the creation of strategic foresight using futures methodologies. The research has attempted to gain an understanding of the impact of National Health Insurance and the fourth industrial revolution on the health system of SA through the creation of possible futures for the health system, in the form of four alternative scenarios, towards 2030. The six pillars of future studies as stated by Inayatullah (2008) were used as a research methodology and assisted in the mapping, anticipation and timing of the issues facing the health system. The future was deepened using causal layered analysis and alternative futures were constructed through double-variable scenario creation methods using the worldviews identified during the causal layered analysis. From the constructed scenarios the research attempted to identify the preferred future for the health system of South Africa. The preferred future was used in the development of the Future Vision for the Health System of South Africa towards 2030. It is clear to achieve the desired health system towards 2030 the private and the public sectors must collaborate to create a hybrid health system which is supported by fourth industrial revolution technologies.
- Full Text:
- Date Issued: 2020
Blockchain readiness for countries towards 2030- the barriers and benefits of adopting blockchain technology
- Authors: Moonsamy, Devakumaran
- Date: 2020
- Subjects: Blockchains (Databases) Financial institutions -- Technological innovations
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49725 , vital:41783
- Description: This study investigates the factors of blockchain that will promote sustainable business towards the year 2030. The study provides an outlook to areas where business might be vulnerable in the event of blockchain implementation. The findings of this study were identified by means of an online questionnaire that targeted specialists in the arena of blockchain and business management. By a thematic analysis, the outcome of the study guides, precautions, and prepares organisations for what may come in the future of blockchain.
- Full Text:
- Date Issued: 2020
- Authors: Moonsamy, Devakumaran
- Date: 2020
- Subjects: Blockchains (Databases) Financial institutions -- Technological innovations
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49725 , vital:41783
- Description: This study investigates the factors of blockchain that will promote sustainable business towards the year 2030. The study provides an outlook to areas where business might be vulnerable in the event of blockchain implementation. The findings of this study were identified by means of an online questionnaire that targeted specialists in the arena of blockchain and business management. By a thematic analysis, the outcome of the study guides, precautions, and prepares organisations for what may come in the future of blockchain.
- Full Text:
- Date Issued: 2020
Best practices to address medical identity theft awareness : the case of South African medical aid members
- Authors: Ah Why, Brandon Lawrence
- Date: 2020
- Subjects: Medical records -- Access control -- South Africa Identity theft -- South Africa
- Language: English
- Type: Thesis , Masters , MIT
- Identifier: http://hdl.handle.net/10948/49396 , vital:41708
- Description: The prevalence of medical identity theft continues to increase. This is a concern for medical aid members within the South African private healthcare sector. Medical identity theft can be caused by various individuals, including internal and external role players. The deceptions involved in medical identity theft can affect medical aid members, the healthcare industry, and medical aids. Medical aid members remain unaware that they are victims of medical identity theft until they receive high medical bills or are notified by their healthcare providers. This research study focused on the lack of awareness of medical identity theft among medical aid members. The main objective of this research study was to propose best practices that can be used to address medical aid members’ awareness of medical identity theft in the South African private healthcare sector. Sub-objectives were used to achieve the main objective. The first sub-objective was to identify the parties causing and the parties affected by medical identity theft. The second sub-objective was to determine the level of medical identity theft awareness among medical aid members in the South African private healthcare sector. The third sub-objective was to identify best practices to address medical identity theft awareness. The methodology used by this exploratory research study included a convergent mixed method design, which was used to obtain quantitative and qualitative data. Data collection was completed using a literature review and a questionnaire. Data analysis and reporting made use of a qualitative content analysis, descriptive statistics, and logical argumentation. Respondents’ answers to a questionnaire about their experiences with medical identity theft provided insight into South African medical aid members’ awareness of medical identity theft. The data gathered from the respondents was analysed, and themes emerged that emphasised a lack of awareness of medical identity theft among South African medical aid members. Twenty-six pre-emptive and nine retroactive best practices to address medical identity theft awareness were identified from existing literature. These best practices were cross-referenced to determine their relevance to the list of concerns about medical identity theft that emanated from the survey completed by South African medical aid members.
- Full Text:
- Date Issued: 2020
- Authors: Ah Why, Brandon Lawrence
- Date: 2020
- Subjects: Medical records -- Access control -- South Africa Identity theft -- South Africa
- Language: English
- Type: Thesis , Masters , MIT
- Identifier: http://hdl.handle.net/10948/49396 , vital:41708
- Description: The prevalence of medical identity theft continues to increase. This is a concern for medical aid members within the South African private healthcare sector. Medical identity theft can be caused by various individuals, including internal and external role players. The deceptions involved in medical identity theft can affect medical aid members, the healthcare industry, and medical aids. Medical aid members remain unaware that they are victims of medical identity theft until they receive high medical bills or are notified by their healthcare providers. This research study focused on the lack of awareness of medical identity theft among medical aid members. The main objective of this research study was to propose best practices that can be used to address medical aid members’ awareness of medical identity theft in the South African private healthcare sector. Sub-objectives were used to achieve the main objective. The first sub-objective was to identify the parties causing and the parties affected by medical identity theft. The second sub-objective was to determine the level of medical identity theft awareness among medical aid members in the South African private healthcare sector. The third sub-objective was to identify best practices to address medical identity theft awareness. The methodology used by this exploratory research study included a convergent mixed method design, which was used to obtain quantitative and qualitative data. Data collection was completed using a literature review and a questionnaire. Data analysis and reporting made use of a qualitative content analysis, descriptive statistics, and logical argumentation. Respondents’ answers to a questionnaire about their experiences with medical identity theft provided insight into South African medical aid members’ awareness of medical identity theft. The data gathered from the respondents was analysed, and themes emerged that emphasised a lack of awareness of medical identity theft among South African medical aid members. Twenty-six pre-emptive and nine retroactive best practices to address medical identity theft awareness were identified from existing literature. These best practices were cross-referenced to determine their relevance to the list of concerns about medical identity theft that emanated from the survey completed by South African medical aid members.
- Full Text:
- Date Issued: 2020
Towards user experience principles for Electronic Tax in South Africa
- Authors: Mzili, Xolelwa
- Date: 2020
- Subjects: Electronic filing systems -- South Africa Tax returns -- South Africa
- Language: English
- Type: Thesis , Masters , MIT
- Identifier: http://hdl.handle.net/10948/49529 , vital:41733
- Description: Electronic Tax is a convenient system that enables taxpayers to submit their tax returns electronically, from home or from the office at any time of the day during the tax filing season. However, the electronic tax system has faced challenges over the years and to date. Thus, the reason for this study was to recommend user experience and usability principles for the electronic tax system to enhance the experience of taxpayers when using the electronic tax submission system. These principles contributed to improving the electronic tax system and increasing the adoption of the system among taxpayers who still submit their tax returns, manually. The study firstly described the problem, which forms part of the foundation for this research, namely development, which then led to the research questions and objectives, forming the core for the development of this study. User experience and usability principles are available for an online system, but there are limited studies on these factors regarding the electronic tax system. This study emphasized the importance of applying the user experience and usability principles to the electronic tax system. The various factors that affect the South African electronic tax system as a case study, have also been identified, including those that prompt other taxpayers to file at the SARS branch. As a result, to prove this theory, a questionnaire was sent only to electronic taxpayers to investigate how they perceive the electronic tax system. It can be concluded that the system has both advantages and disadvantages. An advantage is that the electronic tax system enables taxpayers to submit returns online from home or the office, instead of waiting in queues at the SARS branch. Disadvantages include that some taxpayers are concerned that their information is not safe and some encounter error messages and solutions while interacting with the system and these are not in a simple language for them to understand and recover. The user experience and usability principles have been recommended based on the responses obtained from the questionnaire.
- Full Text:
- Date Issued: 2020
- Authors: Mzili, Xolelwa
- Date: 2020
- Subjects: Electronic filing systems -- South Africa Tax returns -- South Africa
- Language: English
- Type: Thesis , Masters , MIT
- Identifier: http://hdl.handle.net/10948/49529 , vital:41733
- Description: Electronic Tax is a convenient system that enables taxpayers to submit their tax returns electronically, from home or from the office at any time of the day during the tax filing season. However, the electronic tax system has faced challenges over the years and to date. Thus, the reason for this study was to recommend user experience and usability principles for the electronic tax system to enhance the experience of taxpayers when using the electronic tax submission system. These principles contributed to improving the electronic tax system and increasing the adoption of the system among taxpayers who still submit their tax returns, manually. The study firstly described the problem, which forms part of the foundation for this research, namely development, which then led to the research questions and objectives, forming the core for the development of this study. User experience and usability principles are available for an online system, but there are limited studies on these factors regarding the electronic tax system. This study emphasized the importance of applying the user experience and usability principles to the electronic tax system. The various factors that affect the South African electronic tax system as a case study, have also been identified, including those that prompt other taxpayers to file at the SARS branch. As a result, to prove this theory, a questionnaire was sent only to electronic taxpayers to investigate how they perceive the electronic tax system. It can be concluded that the system has both advantages and disadvantages. An advantage is that the electronic tax system enables taxpayers to submit returns online from home or the office, instead of waiting in queues at the SARS branch. Disadvantages include that some taxpayers are concerned that their information is not safe and some encounter error messages and solutions while interacting with the system and these are not in a simple language for them to understand and recover. The user experience and usability principles have been recommended based on the responses obtained from the questionnaire.
- Full Text:
- Date Issued: 2020
Consumer use of Mobile Payments as a mode of remittance for e-Commerce in a developing economy
- Authors: Liwani, Samkelo
- Date: 2020
- Subjects: Mobile commerce -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48731 , vital:41066
- Description: E-commerce is penetrating emerging economies in sub-Saharan Africa as customers seek convenient shopping experiences that offer high quality products. This has led to the emergence of e-commerce, a borderless channel, which both regionally local and international retailers have exploited. The low income market segment of e-commerce customers has been found to be apprehensive of e-commerce due to trust concerns over card-mandating payment solutions, living a large unbanked market in developing economies excluded from the e-commerce experience due to a lack of inclusive electronic payment systems. Mobile payment systems offer a source of distinctive value for both merchants and consumers, thereby increasing the e-commerce market. Due to their high level of adoption, mobile payments are capable of providing a mode for reaching new market segments and opening opportunities to bring value propositions to segments that had been unreachable in the past. This study sought to uncover the perception of consumers in an emerging economy about the use of mobile payments as a mode of remittance in e-commerce transactions. This was done by describing the factors that influence the intention to use mobile payments on internet stores. The study also investigated the effect of demographic profile on intention and use in the South African context. An online questionnaire was developed and distributed to a convenience sample of retail consumers on social media platforms, and the collected data was analysed using the SPSS statistical package. The results confirmed that compatibility, personal innovativeness, perceived trust, perceived regulatory support, and promotional benefit have a direct influence to intention to use mobile payments as a mode of remittance for e-commerce transactions. Furthermore, social influence does not have a direct influence on intention to use mobile payments in the South African context. The results also revealed that, in South Africa, the largest population group, male and female gender groups do not differ in their opinion around mobile payments. The study findings illustrate the importance of context when considering technology innovation introduction to a new market. Despite social influence not being found to be a factor for intention to use mobile payments in the South African context, the same conclusion should not be generalised as it is contextual. Recommendations and conclusions were drawn from the discussion of the findings of this research.
- Full Text:
- Date Issued: 2020
- Authors: Liwani, Samkelo
- Date: 2020
- Subjects: Mobile commerce -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48731 , vital:41066
- Description: E-commerce is penetrating emerging economies in sub-Saharan Africa as customers seek convenient shopping experiences that offer high quality products. This has led to the emergence of e-commerce, a borderless channel, which both regionally local and international retailers have exploited. The low income market segment of e-commerce customers has been found to be apprehensive of e-commerce due to trust concerns over card-mandating payment solutions, living a large unbanked market in developing economies excluded from the e-commerce experience due to a lack of inclusive electronic payment systems. Mobile payment systems offer a source of distinctive value for both merchants and consumers, thereby increasing the e-commerce market. Due to their high level of adoption, mobile payments are capable of providing a mode for reaching new market segments and opening opportunities to bring value propositions to segments that had been unreachable in the past. This study sought to uncover the perception of consumers in an emerging economy about the use of mobile payments as a mode of remittance in e-commerce transactions. This was done by describing the factors that influence the intention to use mobile payments on internet stores. The study also investigated the effect of demographic profile on intention and use in the South African context. An online questionnaire was developed and distributed to a convenience sample of retail consumers on social media platforms, and the collected data was analysed using the SPSS statistical package. The results confirmed that compatibility, personal innovativeness, perceived trust, perceived regulatory support, and promotional benefit have a direct influence to intention to use mobile payments as a mode of remittance for e-commerce transactions. Furthermore, social influence does not have a direct influence on intention to use mobile payments in the South African context. The results also revealed that, in South Africa, the largest population group, male and female gender groups do not differ in their opinion around mobile payments. The study findings illustrate the importance of context when considering technology innovation introduction to a new market. Despite social influence not being found to be a factor for intention to use mobile payments in the South African context, the same conclusion should not be generalised as it is contextual. Recommendations and conclusions were drawn from the discussion of the findings of this research.
- Full Text:
- Date Issued: 2020
The relationship between export diversification, export concentration and economic growth
- Authors: Mchani, Sibusisiwe
- Date: 2020
- Subjects: Exports Economic development
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/49670 , vital:41769
- Description: Export diversification on economic growth has been a controversial issue in the empirical literature for a long time. This study examined the role of export diversification and export concentration on economic growth in the top ten trading countries in Africa and top ten trading countries in the world. The study used annual time series data for the period covering 1995 to 2014 and employed a PMG (Pooled Mean Group) Model to determine the effects of export concentration and export diversification and possible factors that affect it on economic growth. The estimation results attest to a positive effect of export diversification and a negative effect of export concentration on economic growth in the top ten trading countries in the world. However, for the top ten trading countries in Africa, the results show that export diversification is negatively related to economic growth, while export concentration positively affects economic growth. These results hold even when the DOLS and FMOLS are employed establishing their robustness. The study further shows that other control variables such as employment and government spending positively affect economic growth, while human capital and investment negatively affects economic growth in Africa. In the top ten trading countries in the World, government expenditure and investment are significant positive determinants of economic growth. It is recommended that governments in Africa countries should promote export diversification together with government expenditure, and pursue policies that will attract foreign direct investment into growth–enhancing productive sectors of their economies
- Full Text:
- Date Issued: 2020
- Authors: Mchani, Sibusisiwe
- Date: 2020
- Subjects: Exports Economic development
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/49670 , vital:41769
- Description: Export diversification on economic growth has been a controversial issue in the empirical literature for a long time. This study examined the role of export diversification and export concentration on economic growth in the top ten trading countries in Africa and top ten trading countries in the world. The study used annual time series data for the period covering 1995 to 2014 and employed a PMG (Pooled Mean Group) Model to determine the effects of export concentration and export diversification and possible factors that affect it on economic growth. The estimation results attest to a positive effect of export diversification and a negative effect of export concentration on economic growth in the top ten trading countries in the world. However, for the top ten trading countries in Africa, the results show that export diversification is negatively related to economic growth, while export concentration positively affects economic growth. These results hold even when the DOLS and FMOLS are employed establishing their robustness. The study further shows that other control variables such as employment and government spending positively affect economic growth, while human capital and investment negatively affects economic growth in Africa. In the top ten trading countries in the World, government expenditure and investment are significant positive determinants of economic growth. It is recommended that governments in Africa countries should promote export diversification together with government expenditure, and pursue policies that will attract foreign direct investment into growth–enhancing productive sectors of their economies
- Full Text:
- Date Issued: 2020
A Ranking Framework for Higher Education Institutions in South Africa
- Authors: Kanyutu, Teresia Watiri
- Date: 2020
- Subjects: Education, Higher -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/48246 , vital:40746
- Description: In the past 16 years, the use of League Tables and Rankings (LTRs) as a tool to rank or measure the performance of Higher Education Institutions (HEIs) has grown in popularity. As a global practice, LTR outcomes are influencing how policies are developed and implemented within the Higher Education (HE) sector. Studies indicate that based on individual information requirements, HE stakeholders are using LTRs to compare HEIs with each other and make informed comparisons and decisions. University directors use LTRs as a basis for institutional strategic planning, reputation building and policy making, while students use LTRs to compare HEIs and make university of choice decisions. Further studies confirm that governments use LTRs for national higher education policy making, university funding, foreign partnerships and resource allocation. Globally and at a national level, the higher education sector has witnessed policy and structural changes, many of which are due to the increase in the use of international rankings and league tables. Despite the opportunities presented by participating in the production of and using LTRs, the ranking practice is contentious. Amongst the issues disputed by the HE stakeholders are the methodologies and criteria used in the production and publication of LTRs. Higher education experts argue that LTRs tend to favour institutional research output and ignore the teaching and learning function of HEIs. As a result, the ranking criteria differ across the higher education ranking institutions and their publication outcomes, which causes skepticism across the HE sector. Research indicates that these ranking criteria are often discussed from the standpoint of governments, the higher education management and the ranking institutions producing these LTR publications. The opinions of the students on the suitable ranking criteria used by ranking institutions lack. This study aims to address that gap. This study investigates the applicable criteria for ranking HEIs in South Africa, from the perspective of students. Building on the existing ranking criteria for three global and popular ranking institutions namely, Academic Ranking of World Universities (ARWU), Times Higher Education World University Ranking (THEWUR) and Quacquarelli Symonds World University Ranking (QSWUR), the study poses the question; “What framework can be used to rank HEIs in South Africa, from a student’s perspective?” The study argues that although some HEIs in South Africa have in the past and most recently appeared in the global LTRs, the current choice of ranking criteria fails to consider the perspectives of the students, who are major consumers of LTRs and important stakeholders in the HE sector. A positivistic research method was used, based on a review of literature on the current ranking criteria for the selected global ranking institutions. An empirical study was conducted amongst students in a South African Comprehensive University. An online survey was distributed through convenient and snowball sampling, where the students were requested to participate in the survey and share the questionnaire link with others. Eight hundred and eighty six (886) responses were received and used for the data analyses of this study.
- Full Text:
- Date Issued: 2020
- Authors: Kanyutu, Teresia Watiri
- Date: 2020
- Subjects: Education, Higher -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/48246 , vital:40746
- Description: In the past 16 years, the use of League Tables and Rankings (LTRs) as a tool to rank or measure the performance of Higher Education Institutions (HEIs) has grown in popularity. As a global practice, LTR outcomes are influencing how policies are developed and implemented within the Higher Education (HE) sector. Studies indicate that based on individual information requirements, HE stakeholders are using LTRs to compare HEIs with each other and make informed comparisons and decisions. University directors use LTRs as a basis for institutional strategic planning, reputation building and policy making, while students use LTRs to compare HEIs and make university of choice decisions. Further studies confirm that governments use LTRs for national higher education policy making, university funding, foreign partnerships and resource allocation. Globally and at a national level, the higher education sector has witnessed policy and structural changes, many of which are due to the increase in the use of international rankings and league tables. Despite the opportunities presented by participating in the production of and using LTRs, the ranking practice is contentious. Amongst the issues disputed by the HE stakeholders are the methodologies and criteria used in the production and publication of LTRs. Higher education experts argue that LTRs tend to favour institutional research output and ignore the teaching and learning function of HEIs. As a result, the ranking criteria differ across the higher education ranking institutions and their publication outcomes, which causes skepticism across the HE sector. Research indicates that these ranking criteria are often discussed from the standpoint of governments, the higher education management and the ranking institutions producing these LTR publications. The opinions of the students on the suitable ranking criteria used by ranking institutions lack. This study aims to address that gap. This study investigates the applicable criteria for ranking HEIs in South Africa, from the perspective of students. Building on the existing ranking criteria for three global and popular ranking institutions namely, Academic Ranking of World Universities (ARWU), Times Higher Education World University Ranking (THEWUR) and Quacquarelli Symonds World University Ranking (QSWUR), the study poses the question; “What framework can be used to rank HEIs in South Africa, from a student’s perspective?” The study argues that although some HEIs in South Africa have in the past and most recently appeared in the global LTRs, the current choice of ranking criteria fails to consider the perspectives of the students, who are major consumers of LTRs and important stakeholders in the HE sector. A positivistic research method was used, based on a review of literature on the current ranking criteria for the selected global ranking institutions. An empirical study was conducted amongst students in a South African Comprehensive University. An online survey was distributed through convenient and snowball sampling, where the students were requested to participate in the survey and share the questionnaire link with others. Eight hundred and eighty six (886) responses were received and used for the data analyses of this study.
- Full Text:
- Date Issued: 2020
Energy management as an element of a financial efficiency strategy : a case of the City Tshwane
- Authors: Maubane, Lekgatla Donald
- Date: 2020
- Subjects: Industries -- Energy conservation -- South Africa -- City of Tshwane Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MSBE
- Identifier: http://hdl.handle.net/10948/49507 , vital:41727
- Description: The costs of operating buildings and facilities which the City of Tshwane utilises for conducting business have substantially increased due to the cost of electricity more than quadrupling in the past decade in South Africa, worsening the already constrained budgets. Research has shown that implementation of successful and sustainable energy management of built environment assets is effective in reducing costs due to resulting reduction in energy consumption and is therefore fitting to include it as an element of a financial efficiency strategy in organisations. This study aims to investigate how the City of Tshwane utilises energy management of its built environment assets to support financial efficiency and to make recommendations where necessary. Building on existing literature on energy management, it asks: How does the City of Tshwane utilise energy management of its built environment assets to support financial efficiency? In this context, energy management is defined as the continuous process of managing behavioural, organisational and technical change to improve an organisation’s energy performance. An instrument suitable for collecting qualitative data was constructed based on theories found in the reviewed literature. Interview participants were purposively sampled from departments which have direct influence on the energy management chain in the city. Relevant documents provided by the city were also reviewed to support triangulation of data. An analysis of data demonstrated that the city utilises energy management of its built environment assets to support financial efficiency. The results also indicated that there are several deficiencies in the manner in which the city currently manages energy. On this basis, it is recommended that the city installs meters for all energy consuming built environment assets; abandons the practice of accounting for energy costs as part of overheads and adopt the practice of direct costs accounting; and implements measures to review relevant strategy documents at planned intervals in order to ensure their continuing suitability.
- Full Text:
- Date Issued: 2020
- Authors: Maubane, Lekgatla Donald
- Date: 2020
- Subjects: Industries -- Energy conservation -- South Africa -- City of Tshwane Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MSBE
- Identifier: http://hdl.handle.net/10948/49507 , vital:41727
- Description: The costs of operating buildings and facilities which the City of Tshwane utilises for conducting business have substantially increased due to the cost of electricity more than quadrupling in the past decade in South Africa, worsening the already constrained budgets. Research has shown that implementation of successful and sustainable energy management of built environment assets is effective in reducing costs due to resulting reduction in energy consumption and is therefore fitting to include it as an element of a financial efficiency strategy in organisations. This study aims to investigate how the City of Tshwane utilises energy management of its built environment assets to support financial efficiency and to make recommendations where necessary. Building on existing literature on energy management, it asks: How does the City of Tshwane utilise energy management of its built environment assets to support financial efficiency? In this context, energy management is defined as the continuous process of managing behavioural, organisational and technical change to improve an organisation’s energy performance. An instrument suitable for collecting qualitative data was constructed based on theories found in the reviewed literature. Interview participants were purposively sampled from departments which have direct influence on the energy management chain in the city. Relevant documents provided by the city were also reviewed to support triangulation of data. An analysis of data demonstrated that the city utilises energy management of its built environment assets to support financial efficiency. The results also indicated that there are several deficiencies in the manner in which the city currently manages energy. On this basis, it is recommended that the city installs meters for all energy consuming built environment assets; abandons the practice of accounting for energy costs as part of overheads and adopt the practice of direct costs accounting; and implements measures to review relevant strategy documents at planned intervals in order to ensure their continuing suitability.
- Full Text:
- Date Issued: 2020
The role of leadership in creating an environment that fosters innovation
- Authors: Mmbasa-Chimusoro, Lusanda
- Date: 2020
- Subjects: Leadership
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49647 , vital:41763
- Description: Innovation has emerged as an important factor for the survival of businesses especially when there are external factors at play such as increased competition, economic decline and demanding consumers. Organisations need to innovate to remain attractive in the global economy. To be able to address the needs of customers in a quick way, organisations need to be cognizant of the social and technological shifts so they can be in position to exploit them to their advantage. In today’s competitive environment, innovation is a driver of change and organisations that resist that change are in danger. Regardless of the scope of the resource pool and the organisational excellence, companies cannot shield themselves from change. While change comes with risk and uncertainty, it also presents opportunity. The choice to innovate must be supported by actions that foster an environment in which people are comfortable to be innovative. An organisational climate that inspires members to engage in innovation is vital for the innovation efforts of an organisation to be successful. The purpose of the study was to determine the leadership practices that can be adopted to build and sustain a` work environment that fosters innovation. To achieve this objective a conceptual model was constructed from literature and the relationship between six constructs was tested, namely, organisational culture, leadership style, leadership behaviour, reward and recognition, training and development, and a climate for innovation. To test the conceptual model, a questionnaire was sent to 82 participants working in the media and entertainment industry. The results of the data analysis highlighted that the organisational culture and the leadership behaviour have a significant positive relationship with the climate for innovation. Positive changes in the organisational culture and leadership behaviour are likely to lead to a more conducive organisational climate for innovation.
- Full Text:
- Date Issued: 2020
- Authors: Mmbasa-Chimusoro, Lusanda
- Date: 2020
- Subjects: Leadership
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/49647 , vital:41763
- Description: Innovation has emerged as an important factor for the survival of businesses especially when there are external factors at play such as increased competition, economic decline and demanding consumers. Organisations need to innovate to remain attractive in the global economy. To be able to address the needs of customers in a quick way, organisations need to be cognizant of the social and technological shifts so they can be in position to exploit them to their advantage. In today’s competitive environment, innovation is a driver of change and organisations that resist that change are in danger. Regardless of the scope of the resource pool and the organisational excellence, companies cannot shield themselves from change. While change comes with risk and uncertainty, it also presents opportunity. The choice to innovate must be supported by actions that foster an environment in which people are comfortable to be innovative. An organisational climate that inspires members to engage in innovation is vital for the innovation efforts of an organisation to be successful. The purpose of the study was to determine the leadership practices that can be adopted to build and sustain a` work environment that fosters innovation. To achieve this objective a conceptual model was constructed from literature and the relationship between six constructs was tested, namely, organisational culture, leadership style, leadership behaviour, reward and recognition, training and development, and a climate for innovation. To test the conceptual model, a questionnaire was sent to 82 participants working in the media and entertainment industry. The results of the data analysis highlighted that the organisational culture and the leadership behaviour have a significant positive relationship with the climate for innovation. Positive changes in the organisational culture and leadership behaviour are likely to lead to a more conducive organisational climate for innovation.
- Full Text:
- Date Issued: 2020
A housing affordability and tenure of choice quantum deliverable model in South Africa
- Authors: Kabundu, Emmanuel Kizito
- Date: 2020
- Subjects: Housing -- Prices -- South Africa Housing -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10948/49606 , vital:41740
- Description: The aim of this research was to develop a model that practically determines the tenure of choice and affordability of households in South Africa, which will thus help towards informed decision making by analysts and housing officials. Presently, there is no clear systematic means (except for simplistic ratios) of determining the degree of the effect of changes in the housing market (such as implemented policies) on the tenure of choice and affordability decisions of households. The research set out to improve upon the usage of ratios by basing its analysis on the theoretical underpinnings of both user costs of occupancy and an assumption of endogeneity between tenure of choice and affordability. The research used the general household survey data from Statistics South Africa for the analysis and validation. Generalized joint binary regression (on assumption of endogeneity between tenure of choice and affordability) was used as a check against the user costs of occupancy modelling. An independent market analysis carried out showed that South Africa has consistently faced increasing problems of acute housing shortages and housing affordability. Never the less, apart from subsidy programs, the option to promote renting, coupled with use of innovative building technologies showed promise of significantly alleviating these problems. More living space is especially more vital than ever, amid the current crisis of COVID-19 pademic. Statistical tests indicated strong evidence suggesting that the developed user costs of occupancy model (dynamic tenure model) is reliable at correctly recovering the tenure statuses of the households, with its recovery rates being better than those of the regression model. Both models provided useful unique, but different insights into the housing market and also correctly predicted the behavioural patterns of South African housing markets, such as significantly worsening affordability, and a market that is biased towards home ownership. The analysis also showed that affordability and tenure of choice were significantly affected by locational factors, household characteristics (such as race and age of household head), and most significantly, the age of the household head (which is a proxy to household income). The research successfully met its goal of model building but also recognized the need to merge these two models (dynamic tenure model and the regression model) into one model for more comprehensive housing related analysis. The research also recognized a need to fully operationalize the optimization, Monte Carlo and parallelization modules in order to improve the practical usefulness and effectiveness of the model. The significance of the study is that it it underpins the basis for proper tenure and affordability analysis, by assuming endogeneity between the two (2), and provides a modelling framework based on these criteria, that are useful for meaningful housing market analysis.
- Full Text:
- Date Issued: 2020
- Authors: Kabundu, Emmanuel Kizito
- Date: 2020
- Subjects: Housing -- Prices -- South Africa Housing -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10948/49606 , vital:41740
- Description: The aim of this research was to develop a model that practically determines the tenure of choice and affordability of households in South Africa, which will thus help towards informed decision making by analysts and housing officials. Presently, there is no clear systematic means (except for simplistic ratios) of determining the degree of the effect of changes in the housing market (such as implemented policies) on the tenure of choice and affordability decisions of households. The research set out to improve upon the usage of ratios by basing its analysis on the theoretical underpinnings of both user costs of occupancy and an assumption of endogeneity between tenure of choice and affordability. The research used the general household survey data from Statistics South Africa for the analysis and validation. Generalized joint binary regression (on assumption of endogeneity between tenure of choice and affordability) was used as a check against the user costs of occupancy modelling. An independent market analysis carried out showed that South Africa has consistently faced increasing problems of acute housing shortages and housing affordability. Never the less, apart from subsidy programs, the option to promote renting, coupled with use of innovative building technologies showed promise of significantly alleviating these problems. More living space is especially more vital than ever, amid the current crisis of COVID-19 pademic. Statistical tests indicated strong evidence suggesting that the developed user costs of occupancy model (dynamic tenure model) is reliable at correctly recovering the tenure statuses of the households, with its recovery rates being better than those of the regression model. Both models provided useful unique, but different insights into the housing market and also correctly predicted the behavioural patterns of South African housing markets, such as significantly worsening affordability, and a market that is biased towards home ownership. The analysis also showed that affordability and tenure of choice were significantly affected by locational factors, household characteristics (such as race and age of household head), and most significantly, the age of the household head (which is a proxy to household income). The research successfully met its goal of model building but also recognized the need to merge these two models (dynamic tenure model and the regression model) into one model for more comprehensive housing related analysis. The research also recognized a need to fully operationalize the optimization, Monte Carlo and parallelization modules in order to improve the practical usefulness and effectiveness of the model. The significance of the study is that it it underpins the basis for proper tenure and affordability analysis, by assuming endogeneity between the two (2), and provides a modelling framework based on these criteria, that are useful for meaningful housing market analysis.
- Full Text:
- Date Issued: 2020
Effects of a resistance training intervention on the physical fitness of youth in a rural soccer development programme
- Authors: Greyling, Jacob Johannes
- Date: 2020
- Subjects: Physical fitness--Soccer
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/50795 , vital:42701
- Description: Background: Soccer is the most popular sport worldwide with an estimated 270 million people involved in the sport. Soccer is a fast-paced contact team sport that requires physical capabilities such as speed, agility, strength, power, aerobic and anaerobic fitness in addition to technical proficiency. Most goals are preceded by a linear sprint, jump or change of direction which is why the ability to perform fast powerful movements is important. Research has indicated that resistance training performed in combination with high intensity speed and plyometric training, improves athletic performance of soccer players. Aims and Objectives: This study investigated the effects of a resistance training intervention on the physical fitness of youth in a rural soccer development programme in Addo in the Eastern Cape province of South Africa. Methodology: This study employed a quantitative approach in the form of a quasi-experimental design with an experimental and control group. The sample was conveniently selected based on availability of players and on them meeting specific inclusion criteria. Local soccer clubs in the Nomathamsanqa township - an impoverished area in Addo, which forms part of the Addo Soccer Development Programme (ASDP) - were invited to participate in the study. The final sample for this study consisted of 12 participants. A 10-week soccer-based resistance training intervention, addressing the components of physical fitness with specific emphasis on resistance training, was implemented after completion of the baseline testing. The intervention was designed to be suitable for a rural setting. Results: Within group comparisons revealed significant improvements in the experimental group for power (p = 0.028), speed (p = 0.028) and overall performance (grouped physical fitness measures) (p = 0.018) whereas the control group improved significantly in speed (p = 0.043) and regressed significantly in cardiovascular endurance (p = 0.043). Between group comparisons revealed significant differences for overall performance improvement in the experimental group (p = 0.006) and a reduction in cardiovascular endurance in the control group (p = 0.028). The main finding of this study is therefore this: that the individual parameters did not show consistent improvement when viewed in isolation, however that the intervention had a positive effect on overall performance when all the physical fitness measures were computed as a collective result. Conclusion: The results of the study indicate that the intervention had a positive effect on overall performance however more research is required on soccer in rural and disadvantaged settings of South Africa to develop a convincing model for supplementary training other than conventional soccer practice to improve performance and to overcome the unique challenges faced in a rural setting.
- Full Text: false
- Date Issued: 2020
- Authors: Greyling, Jacob Johannes
- Date: 2020
- Subjects: Physical fitness--Soccer
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/50795 , vital:42701
- Description: Background: Soccer is the most popular sport worldwide with an estimated 270 million people involved in the sport. Soccer is a fast-paced contact team sport that requires physical capabilities such as speed, agility, strength, power, aerobic and anaerobic fitness in addition to technical proficiency. Most goals are preceded by a linear sprint, jump or change of direction which is why the ability to perform fast powerful movements is important. Research has indicated that resistance training performed in combination with high intensity speed and plyometric training, improves athletic performance of soccer players. Aims and Objectives: This study investigated the effects of a resistance training intervention on the physical fitness of youth in a rural soccer development programme in Addo in the Eastern Cape province of South Africa. Methodology: This study employed a quantitative approach in the form of a quasi-experimental design with an experimental and control group. The sample was conveniently selected based on availability of players and on them meeting specific inclusion criteria. Local soccer clubs in the Nomathamsanqa township - an impoverished area in Addo, which forms part of the Addo Soccer Development Programme (ASDP) - were invited to participate in the study. The final sample for this study consisted of 12 participants. A 10-week soccer-based resistance training intervention, addressing the components of physical fitness with specific emphasis on resistance training, was implemented after completion of the baseline testing. The intervention was designed to be suitable for a rural setting. Results: Within group comparisons revealed significant improvements in the experimental group for power (p = 0.028), speed (p = 0.028) and overall performance (grouped physical fitness measures) (p = 0.018) whereas the control group improved significantly in speed (p = 0.043) and regressed significantly in cardiovascular endurance (p = 0.043). Between group comparisons revealed significant differences for overall performance improvement in the experimental group (p = 0.006) and a reduction in cardiovascular endurance in the control group (p = 0.028). The main finding of this study is therefore this: that the individual parameters did not show consistent improvement when viewed in isolation, however that the intervention had a positive effect on overall performance when all the physical fitness measures were computed as a collective result. Conclusion: The results of the study indicate that the intervention had a positive effect on overall performance however more research is required on soccer in rural and disadvantaged settings of South Africa to develop a convincing model for supplementary training other than conventional soccer practice to improve performance and to overcome the unique challenges faced in a rural setting.
- Full Text: false
- Date Issued: 2020
Traditional Dealerships’ Operational Capacity to Sell Electric Vehicles
- Authors: Knoetze, Alicia Jo-mari
- Date: 2020
- Subjects: Electric vehicle industry Automobile industry and trade
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48686 , vital:41059
- Description: The global automotive industry faces an emerging turning point where an unceasing dependence on costly fossil fuels and a growing concern over global warming is driving the industry to form new possibilities. A major challenge for decision makers is to assure that the consumer market is informed about both the advantages and disadvantageous of electric vehicle technology. A significant amount of research has been done on both the operational ability of electric vehicles and consumer resistance and preferences towards new technology and the marketing of electric vehicles. Given the retail relationship between key industry stakeholders such as the Original Equipment Manufacturers, franchised dealership network and potential electric vehicle consumers, the transition towards new electric vehicle technology represents an important strategic realignment for dealerships in order to sell electric vehicles along with traditional internal combustion engine vehicles and questions their operational capacity to do so successfully. The primary data was collected from a sample of forty respondents by means of an online questionnaire. The questionnaire was designed from literature and using similar extracts from other electric vehicle consumer resistance studies questionnaires. An email containing a Universal Resource Link (URL) to the questionnaire was sent and by means of snowball sampling, a representative sample of forty-eight respondents participated in the study who fully completed all the sections of the questionnaire. Interviews were conducted with Senior Management of local dealerships in the Port Elizabeth area. The interviews were executed in the same method as a ‘walk-in’ potential customer. Participation therefore was based on the willingness, readiness and availability of management. Three dealerships who already sell electric vehicles as well as two dealership who still only sell traditional internal combustion engine vehicles participated in the interviews. In addition, the National Automobile Dealers Association (NADA) commented on the strategic realignment of the South African industry as a whole. The results indicated that the majority of respondents believed that electric vehicles were a suitable alternative to the traditional internal combustion engine vehicle and were willing to personally contribute to improved sustainable mobility. Uncertainty remained with consumers and there was unwillingness to purchase and electric vehicle within the next five years. Electric vehicles were also believed to perform better but there was uncertainty about the return that would be achieved from investment in an electric vehicle despite the reduction in their carbon footprint and the associated image boost with family and colleagues. Furthermore, there appeared to be an alignment amongst the interviewees that South Africa does not face and immediate threat in terms of electric vehicles as the anticipated tipping point is envisaged to be in the region of 2030 onwards, however NADA as a professional industry body still warns that this is not a set point in time and that market forces could change the outlook and adaption dramatically.
- Full Text:
- Date Issued: 2020
- Authors: Knoetze, Alicia Jo-mari
- Date: 2020
- Subjects: Electric vehicle industry Automobile industry and trade
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/48686 , vital:41059
- Description: The global automotive industry faces an emerging turning point where an unceasing dependence on costly fossil fuels and a growing concern over global warming is driving the industry to form new possibilities. A major challenge for decision makers is to assure that the consumer market is informed about both the advantages and disadvantageous of electric vehicle technology. A significant amount of research has been done on both the operational ability of electric vehicles and consumer resistance and preferences towards new technology and the marketing of electric vehicles. Given the retail relationship between key industry stakeholders such as the Original Equipment Manufacturers, franchised dealership network and potential electric vehicle consumers, the transition towards new electric vehicle technology represents an important strategic realignment for dealerships in order to sell electric vehicles along with traditional internal combustion engine vehicles and questions their operational capacity to do so successfully. The primary data was collected from a sample of forty respondents by means of an online questionnaire. The questionnaire was designed from literature and using similar extracts from other electric vehicle consumer resistance studies questionnaires. An email containing a Universal Resource Link (URL) to the questionnaire was sent and by means of snowball sampling, a representative sample of forty-eight respondents participated in the study who fully completed all the sections of the questionnaire. Interviews were conducted with Senior Management of local dealerships in the Port Elizabeth area. The interviews were executed in the same method as a ‘walk-in’ potential customer. Participation therefore was based on the willingness, readiness and availability of management. Three dealerships who already sell electric vehicles as well as two dealership who still only sell traditional internal combustion engine vehicles participated in the interviews. In addition, the National Automobile Dealers Association (NADA) commented on the strategic realignment of the South African industry as a whole. The results indicated that the majority of respondents believed that electric vehicles were a suitable alternative to the traditional internal combustion engine vehicle and were willing to personally contribute to improved sustainable mobility. Uncertainty remained with consumers and there was unwillingness to purchase and electric vehicle within the next five years. Electric vehicles were also believed to perform better but there was uncertainty about the return that would be achieved from investment in an electric vehicle despite the reduction in their carbon footprint and the associated image boost with family and colleagues. Furthermore, there appeared to be an alignment amongst the interviewees that South Africa does not face and immediate threat in terms of electric vehicles as the anticipated tipping point is envisaged to be in the region of 2030 onwards, however NADA as a professional industry body still warns that this is not a set point in time and that market forces could change the outlook and adaption dramatically.
- Full Text:
- Date Issued: 2020
Using sound localization to gain depth perception for the visually impaired through sensory substitution
- Authors: De Klerk, James Carmichael
- Date: 2020
- Subjects: People with visual disabilities Directional hearing--Physiological aspects
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/50779 , vital:42674
- Description: The visually impaired do not have the visual ability to localize objects in three-dimensional space, rather, they rely on their other senses to gain depth perception. Sensory substitution is the concept of substituting one sense for another, normally substituting an impaired sense with a functioning sense. Visual-to-auditory sensory substitution substitutes an impaired visual sense with a functioning auditory sense. This research aimed to investigate and develop techniques for visualto-auditory sensory substitution – using sound localization as a sensory substitution for depth perception. The research started by investigating the characteristics of human audition with a particular focus on how humans localize sounds. It then looked at existing visual-to-auditory sensory substitution systems and the techniques they used. From the existing systems, a system known as MeloSee was chosen as a baseline for developing and evaluating further sensory substitution prototypes. The baseline prototype (𝑃0) was then implemented and a preliminary study performed. Based on the knowledge gained from the preliminary study, baseline implementation and the background research, a set of improvement recommendations were generated. The next iteration – Prototype 1 (𝑃1) – was then developed based on the recommendations. A comparative study between 𝑃0 and 𝑃1 was then performed. Based on the study, another set of improvement recommendations were generated. From the recommendations, a final prototype was developed – Prototype 2 (𝑃2). The last comparative study was then performed between 𝑃0 and 𝑃2, with a third set of recommendations being generated as a result. From the studies it was found that participants using 𝑃0 were able to identify when they were approaching large objects such as walls. 𝑃1 built on that, improving the ability to identify the quadrant of a nearby isolated object. 𝑃2 built on 𝑃0 and 𝑃1, achieving similar results to 𝑃1 for identifying the quadrant of nearby isolated objects, and improving on 𝑃0 and 𝑃1 with regard to depth discrimination – especially for navigation tasks where there were no obstacles. Based on the three sets of recommendations and what was learnt over the course of the research, a set of visual-to-auditory sensory substitution techniques were presented. The techniques aim to be useful for implementing visual-to-auditory sensory substitution systems, which would provide the visually impaired with the visual ability to localize objects in three-dimensional space through sound.
- Full Text:
- Date Issued: 2020
- Authors: De Klerk, James Carmichael
- Date: 2020
- Subjects: People with visual disabilities Directional hearing--Physiological aspects
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/50779 , vital:42674
- Description: The visually impaired do not have the visual ability to localize objects in three-dimensional space, rather, they rely on their other senses to gain depth perception. Sensory substitution is the concept of substituting one sense for another, normally substituting an impaired sense with a functioning sense. Visual-to-auditory sensory substitution substitutes an impaired visual sense with a functioning auditory sense. This research aimed to investigate and develop techniques for visualto-auditory sensory substitution – using sound localization as a sensory substitution for depth perception. The research started by investigating the characteristics of human audition with a particular focus on how humans localize sounds. It then looked at existing visual-to-auditory sensory substitution systems and the techniques they used. From the existing systems, a system known as MeloSee was chosen as a baseline for developing and evaluating further sensory substitution prototypes. The baseline prototype (𝑃0) was then implemented and a preliminary study performed. Based on the knowledge gained from the preliminary study, baseline implementation and the background research, a set of improvement recommendations were generated. The next iteration – Prototype 1 (𝑃1) – was then developed based on the recommendations. A comparative study between 𝑃0 and 𝑃1 was then performed. Based on the study, another set of improvement recommendations were generated. From the recommendations, a final prototype was developed – Prototype 2 (𝑃2). The last comparative study was then performed between 𝑃0 and 𝑃2, with a third set of recommendations being generated as a result. From the studies it was found that participants using 𝑃0 were able to identify when they were approaching large objects such as walls. 𝑃1 built on that, improving the ability to identify the quadrant of a nearby isolated object. 𝑃2 built on 𝑃0 and 𝑃1, achieving similar results to 𝑃1 for identifying the quadrant of nearby isolated objects, and improving on 𝑃0 and 𝑃1 with regard to depth discrimination – especially for navigation tasks where there were no obstacles. Based on the three sets of recommendations and what was learnt over the course of the research, a set of visual-to-auditory sensory substitution techniques were presented. The techniques aim to be useful for implementing visual-to-auditory sensory substitution systems, which would provide the visually impaired with the visual ability to localize objects in three-dimensional space through sound.
- Full Text:
- Date Issued: 2020
Tokyo Sexwale residents’ perceptions of the socio-cultural impacts of tourism in Jeffrey’s Bay
- Authors: Madlwabinga, Zolani Maxwell
- Date: 2020
- Subjects: Tourism -- Social aspects -- South Africa -- Jeffrey's Bay
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48786 , vital:41072
- Description: In the context of tourism, the community is seen as one of many stakeholders, with the other stakeholders being the tourism product owners, the government and tourism marketers. An understanding of a particular community’s perceptions and attitudes and how these perceptions are shaped concerning tourism development is important for decision-makers. The knowledge and involvement of the community in tourism related matters often determine the success of tourism development. The key element of effective planning for tourism is involving the local community and paying attention to their ideas, needs and aspirations, regarding tourism development in their community. Therefore, the aim of this study was to determine Tokyo Sexwale residents’ perceptions of the socio-cultural impacts of tourism in Jeffrey’s Bay. In order to address this aim, the following research objectives were formulated: To conduct a comprehensive literature review on residents’ perceptions of the socio-cultural impacts of tourism; To ascertain the levels of knowledge of Tokyo Sexwale residents about tourism; and To investigate the Tokyo Sexwale residents’ perceptions of the socio-cultural impacts of tourism in Jeffrey’s Bay. In an attempt to address the objectives of this study, a quantitative research approach was adopted. Using the non-probability sampling method, specifically, convenience sampling, the data was collected by conducting the fieldwork in Tokyo Sexwale community in Jeffrey’s Bay from the beginning of June 2019 until the end of August 2019. As a result, completed questionnaires were collected from a sample size of 400 respondents. The findings revealed that 34.7 percent of the respondents were young and aged between 26-35 years. Twenty-seven (27.0) percent of the respondents have been residing in the community for six to ten (6-10) years. A substantial number of respondents had completed a secondary qualification (75.3 percent). The findings further revealed that the majority of respondents were knowledgeable about the statement “Tourism includes holiday trips, travelling away from home for recreational and business purposes” (91.5 percent). Half of the respondents indicated that they interact with tourists more frequently when they visit their area, purchasing goods and services (50.0 percent). With respect to positive and negative socio-cultural impacts of tourism, the findings revealed that 63.5 percent of respondents indicated that tourism has improved the image of Jeffrey’s Bay, while 49.5 percent of respondents indicated that traditional culture is being commercialised as a result of tourism. This study recommends that the local government and tourism businesses in Jeffrey’s Bay should implement community tourism awareness programmes to educate local residents about the potential positive and negative socio-cultural impacts of tourism. This will ensure that local residents of Tokyo Sexwale community are aware of such impacts and reject tourism developments that will be harmful to their community and support those that will benefit them.
- Full Text:
- Date Issued: 2020
- Authors: Madlwabinga, Zolani Maxwell
- Date: 2020
- Subjects: Tourism -- Social aspects -- South Africa -- Jeffrey's Bay
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48786 , vital:41072
- Description: In the context of tourism, the community is seen as one of many stakeholders, with the other stakeholders being the tourism product owners, the government and tourism marketers. An understanding of a particular community’s perceptions and attitudes and how these perceptions are shaped concerning tourism development is important for decision-makers. The knowledge and involvement of the community in tourism related matters often determine the success of tourism development. The key element of effective planning for tourism is involving the local community and paying attention to their ideas, needs and aspirations, regarding tourism development in their community. Therefore, the aim of this study was to determine Tokyo Sexwale residents’ perceptions of the socio-cultural impacts of tourism in Jeffrey’s Bay. In order to address this aim, the following research objectives were formulated: To conduct a comprehensive literature review on residents’ perceptions of the socio-cultural impacts of tourism; To ascertain the levels of knowledge of Tokyo Sexwale residents about tourism; and To investigate the Tokyo Sexwale residents’ perceptions of the socio-cultural impacts of tourism in Jeffrey’s Bay. In an attempt to address the objectives of this study, a quantitative research approach was adopted. Using the non-probability sampling method, specifically, convenience sampling, the data was collected by conducting the fieldwork in Tokyo Sexwale community in Jeffrey’s Bay from the beginning of June 2019 until the end of August 2019. As a result, completed questionnaires were collected from a sample size of 400 respondents. The findings revealed that 34.7 percent of the respondents were young and aged between 26-35 years. Twenty-seven (27.0) percent of the respondents have been residing in the community for six to ten (6-10) years. A substantial number of respondents had completed a secondary qualification (75.3 percent). The findings further revealed that the majority of respondents were knowledgeable about the statement “Tourism includes holiday trips, travelling away from home for recreational and business purposes” (91.5 percent). Half of the respondents indicated that they interact with tourists more frequently when they visit their area, purchasing goods and services (50.0 percent). With respect to positive and negative socio-cultural impacts of tourism, the findings revealed that 63.5 percent of respondents indicated that tourism has improved the image of Jeffrey’s Bay, while 49.5 percent of respondents indicated that traditional culture is being commercialised as a result of tourism. This study recommends that the local government and tourism businesses in Jeffrey’s Bay should implement community tourism awareness programmes to educate local residents about the potential positive and negative socio-cultural impacts of tourism. This will ensure that local residents of Tokyo Sexwale community are aware of such impacts and reject tourism developments that will be harmful to their community and support those that will benefit them.
- Full Text:
- Date Issued: 2020