- Title
- The influence of leadership on service delivery in the department of employment and labour, Eastern Cape
- Creator
- Maleiba, Olivia
- Subject
- Leadership
- Subject
- Transformational Leadership
- Subject
- Batho Pele Principles
- Date Issued
- 2023-04
- Date
- 2023-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/61636
- Identifier
- vital:71821
- Description
- The aim of the public sector is to deliver effective and efficient services whilst reducing these delivery costs (Price Waterhouse Coopers, 2007). In addressing this aim of public service delivery, the objective of the study was to investigate the impact of leadership on service delivery in a specific public sector. The researcher utilised a non-experimental correlation research design where the participants were entry level officials from region six within the National Department of Employment and Labour in the Eastern Cape, who reported to the first level of management (supervisors/team leaders). A probability sampling design with a cluster sampling method was used, wherein the population was grouped and a cluster was chosen. The sample consisted of officials who delivered services to the public at an entry administrative level either in a direct role or a supporting role. These officials reported to the first line of leadership in the hierarchy (supervisors/team leaders). Questionnaires were used as the primary source of data collection to solicit data from participants and obtain feedback on leadership behaviour on operational and service delivery issues in the workplace. The data was processed by statistical calculations of the mean, median, mode and standard deviation. The Cronbach Alpha as a test of internal validity, was used to test for reliability and validity. The findings of the study revealed that the department strived to improve leadership and service delivery in rendering public service which will naturally contribute to the 2030 vision of the National Development Plan and the fulfilment of the organisational mandate (South Africa National Planning Commission, 2012).
- Description
- Thesis (MA) -- Faculty of Faculty of Business and Economic Sciences, 2023
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (xi, 91 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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- Downloads: 5
Collections
NMU School of Industrial Psychology and Human Resources
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | MALEIBA, O.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |