The effectiveness of internal financial controls with specific reference to the Eastern Cape Provincial Department of Basic Education
- Authors: Tini, Sabelo
- Date: 2016
- Subjects: Education -- Finance School management and organization -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1896 , vital:27577
- Description: The purpose of this study was to assess the effectiveness of internal financial controls with specific reference to the Eastern Cape provincial department of basic education. A self-administered questionnaire was used to collect data. The questionnaire was filled by the respondents who are directly involved in processing payments and procuring for the departments. The findings have shown that Internal control system does exists within the department however the implementation and monitoring of its effectiveness needs to be strengthened. The findings show that the internal control system have an important role to play in attaining desired positive results within the department. Internal control effectiveness is one of the most important aspects in any organisation, whether in a private sector or in the public sector. It determines the stewardship of an entity’s management. The PFMA states that the accounting officer of a department must ensure that that department has and maintains effective, efficient and transparent systems of financial and risk management and internal control. If public officials could strictly adhere to the stipulated internal controls, there will be a positive response to accountability and also in service delivery as expected by the citizens. Public accountability gives a reflection on how does the entity conducts its business affairs in terms of adhering to the norms and standards as prescribed by the law and whether there are any strong controls to prevent acts of fraud and corruption.
- Full Text:
- Date Issued: 2016
- Authors: Tini, Sabelo
- Date: 2016
- Subjects: Education -- Finance School management and organization -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1896 , vital:27577
- Description: The purpose of this study was to assess the effectiveness of internal financial controls with specific reference to the Eastern Cape provincial department of basic education. A self-administered questionnaire was used to collect data. The questionnaire was filled by the respondents who are directly involved in processing payments and procuring for the departments. The findings have shown that Internal control system does exists within the department however the implementation and monitoring of its effectiveness needs to be strengthened. The findings show that the internal control system have an important role to play in attaining desired positive results within the department. Internal control effectiveness is one of the most important aspects in any organisation, whether in a private sector or in the public sector. It determines the stewardship of an entity’s management. The PFMA states that the accounting officer of a department must ensure that that department has and maintains effective, efficient and transparent systems of financial and risk management and internal control. If public officials could strictly adhere to the stipulated internal controls, there will be a positive response to accountability and also in service delivery as expected by the citizens. Public accountability gives a reflection on how does the entity conducts its business affairs in terms of adhering to the norms and standards as prescribed by the law and whether there are any strong controls to prevent acts of fraud and corruption.
- Full Text:
- Date Issued: 2016
The effectiveness of school nutrition programme of the Eastern Cape Department of Education
- Authors: Ndilele, Theodora Zola
- Date: 2016
- Subjects: School children -- Food -- South Africa -- Eastern Cape Children -- Nutrition -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2005 , vital:27593
- Description: This dissertation is about the National School Nutrition Programme (NSNP) in South Africa. This Programme was introduced by government in 1994 with the aim of alleviating poverty; unemployment and improving learning capacity of children. Specifically, it is intended to help poor children and to empower poverty-stricken communities, particularly in the rural areas across all the nine provinces. The focus of this study is on the investigation of effectiveness and efficient management of the Programme in the Eastern Cape Province, with specific reference to Mhlontlo District. Mhlontlo district is one of the predominantly rural areas in the province of the Eastern Cape, a remote area characterized by high levels of poverty and unemployment, and low levels of infrastructural developments. Surrounding Schools in the area are also affected by these problems. Learners at these schools are from poor families. It is for this reason that this scheme becomes important as it is most needed and, to effectively and efficiently realise its intended objectives, it must be properly managed. The main theme of the study revolves around effective and efficient service delivery that must be taken as the first priority in the management of NSNP. Factors that contribute to efficiency and effectiveness must be taken into consideration by all stakeholders and are outlined as follows: The aims in this study is to assess the effectiveness of management of the National School Nutrition Programme at Mhlontlo district in the eastern Cape, to identity shortcomings in the management of the Programme and to suggest possible remedies to improve the management of the Programme to effective service delivery. Against the background of the problem statement, the following questions were posited. How can the management of the National School Nutrition Programme with specific reference to Mhlontlo district be enhanced to ensure that its intended objectives are realized? What effect will improved management have on service delivery in the National School Nutrition Programme? And how will adherence to the Batho Pele Principles improve service delivery in schools with regard to the National School Nutrition Programme? The target population in this study was the learners, teachers and community of Schools around Mhlontlo District whose children are being catered for at school as respondents. Statistics of learners who are beneficiaries of this programme were obtained from surrounding Schools. The percentage of the response to the questions led to the results that services are not delivered as effectively as expected. The study concluded by recommendations of what national and provincial department of Education are required to do together with the school, service providers and the community in order to improve service delivery in schools that participate in the NSNP. Finally, the NSNP is for the deprived citizens of South Africa. The onus is on the community of Mhlontlo District, service providers, teachers and education authorities responsible for the NSNP to work together to make the programme effective for advancing the development of young people.
- Full Text:
- Date Issued: 2016
- Authors: Ndilele, Theodora Zola
- Date: 2016
- Subjects: School children -- Food -- South Africa -- Eastern Cape Children -- Nutrition -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2005 , vital:27593
- Description: This dissertation is about the National School Nutrition Programme (NSNP) in South Africa. This Programme was introduced by government in 1994 with the aim of alleviating poverty; unemployment and improving learning capacity of children. Specifically, it is intended to help poor children and to empower poverty-stricken communities, particularly in the rural areas across all the nine provinces. The focus of this study is on the investigation of effectiveness and efficient management of the Programme in the Eastern Cape Province, with specific reference to Mhlontlo District. Mhlontlo district is one of the predominantly rural areas in the province of the Eastern Cape, a remote area characterized by high levels of poverty and unemployment, and low levels of infrastructural developments. Surrounding Schools in the area are also affected by these problems. Learners at these schools are from poor families. It is for this reason that this scheme becomes important as it is most needed and, to effectively and efficiently realise its intended objectives, it must be properly managed. The main theme of the study revolves around effective and efficient service delivery that must be taken as the first priority in the management of NSNP. Factors that contribute to efficiency and effectiveness must be taken into consideration by all stakeholders and are outlined as follows: The aims in this study is to assess the effectiveness of management of the National School Nutrition Programme at Mhlontlo district in the eastern Cape, to identity shortcomings in the management of the Programme and to suggest possible remedies to improve the management of the Programme to effective service delivery. Against the background of the problem statement, the following questions were posited. How can the management of the National School Nutrition Programme with specific reference to Mhlontlo district be enhanced to ensure that its intended objectives are realized? What effect will improved management have on service delivery in the National School Nutrition Programme? And how will adherence to the Batho Pele Principles improve service delivery in schools with regard to the National School Nutrition Programme? The target population in this study was the learners, teachers and community of Schools around Mhlontlo District whose children are being catered for at school as respondents. Statistics of learners who are beneficiaries of this programme were obtained from surrounding Schools. The percentage of the response to the questions led to the results that services are not delivered as effectively as expected. The study concluded by recommendations of what national and provincial department of Education are required to do together with the school, service providers and the community in order to improve service delivery in schools that participate in the NSNP. Finally, the NSNP is for the deprived citizens of South Africa. The onus is on the community of Mhlontlo District, service providers, teachers and education authorities responsible for the NSNP to work together to make the programme effective for advancing the development of young people.
- Full Text:
- Date Issued: 2016
The effects of emotional intelligence on entrepreneurial intention of university students in the Eastern Cape Province
- Authors: Kanonuhwa, Michelle
- Date: 2016
- Subjects: Entrepreneurship -- Psychological aspects Emotional intelligence Businesspeople -- Psychology
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10353/8451 , vital:32833
- Description: Prompted by the various advantages presented by entrepreneurship, there has been an increase in studies investigating the factors that could influence entrepreneurial establishment and success. The purpose of this study was to determine whether emotional intelligence could stimulate entrepreneurial interest, thereby contributing to the literature on antecedents of entrepreneurship. This study tested the various socio-demographic characteristics of the sample and how each variable influenced entrepreneurial intent and emotional intelligence. A self-administered questionnaire was distributed to 385 students in the Eastern Cape Province using the purposive sampling method. Correlations, simple linear regression and multiple regressions were computed to test the hypotheses using the SPSS data analysis package. The findings of the study showed that there is a direct relationship between emotional intelligence and intention to become an entrepreneur. Furthermore, socio-demographic factors examined showed immense relevance to the development of entrepreneurial intent. As such the study suggested that apart from developing an effective entrepreneurship education program open to all individuals with a keen interest in the subject irrespective of academic merit; educators should create a learning environment that encourages effective expression and use of emotions to nurture the emotional intelligence of students. Moreover, mentorship relationships between students and local entrepreneurs should be highly encouraged.
- Full Text:
- Date Issued: 2016
- Authors: Kanonuhwa, Michelle
- Date: 2016
- Subjects: Entrepreneurship -- Psychological aspects Emotional intelligence Businesspeople -- Psychology
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10353/8451 , vital:32833
- Description: Prompted by the various advantages presented by entrepreneurship, there has been an increase in studies investigating the factors that could influence entrepreneurial establishment and success. The purpose of this study was to determine whether emotional intelligence could stimulate entrepreneurial interest, thereby contributing to the literature on antecedents of entrepreneurship. This study tested the various socio-demographic characteristics of the sample and how each variable influenced entrepreneurial intent and emotional intelligence. A self-administered questionnaire was distributed to 385 students in the Eastern Cape Province using the purposive sampling method. Correlations, simple linear regression and multiple regressions were computed to test the hypotheses using the SPSS data analysis package. The findings of the study showed that there is a direct relationship between emotional intelligence and intention to become an entrepreneur. Furthermore, socio-demographic factors examined showed immense relevance to the development of entrepreneurial intent. As such the study suggested that apart from developing an effective entrepreneurship education program open to all individuals with a keen interest in the subject irrespective of academic merit; educators should create a learning environment that encourages effective expression and use of emotions to nurture the emotional intelligence of students. Moreover, mentorship relationships between students and local entrepreneurs should be highly encouraged.
- Full Text:
- Date Issued: 2016
The impact of human capital investment on economic growth : the case of South Africa
- Authors: Mutambirwa, Edward
- Date: 2016
- Subjects: Human capital -- South Africa Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/8272 , vital:32155
- Description: A country which prioritises in investing in human capital is believed to be a wealthy nation, meaning that the amount devoted to education and health sectors cannot be considered too much. The purpose of the study is to investigate the impact of human capital investment on economic growth, the case of South Africa. The study used time series data covering the period 1984-2014 to assess the impact of human capital investment on the economic growth of South Africa. The autoregressive distributed lag (ARDL) model and the error correction model (ECM) were employed in estimating the long run and short run relationship among variables of the study. The results of the study concluded that there is a positive long run relationship between total human capital investment (THCI) and South African economic growth. The results were in line with the hypothesis of the study and some empirical literature used. However, in the short run the results proved that there is no relationship between total human capital investment and economic growth in South Africa. Moreover, FDI and gross fixed capital formation proved to have a long run relationship with economic growth except exchange rate. The study recommends that the government should continue to devote most of its budget to human capital investment as it positively accelerates the economic growth of the country.
- Full Text:
- Date Issued: 2016
- Authors: Mutambirwa, Edward
- Date: 2016
- Subjects: Human capital -- South Africa Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/8272 , vital:32155
- Description: A country which prioritises in investing in human capital is believed to be a wealthy nation, meaning that the amount devoted to education and health sectors cannot be considered too much. The purpose of the study is to investigate the impact of human capital investment on economic growth, the case of South Africa. The study used time series data covering the period 1984-2014 to assess the impact of human capital investment on the economic growth of South Africa. The autoregressive distributed lag (ARDL) model and the error correction model (ECM) were employed in estimating the long run and short run relationship among variables of the study. The results of the study concluded that there is a positive long run relationship between total human capital investment (THCI) and South African economic growth. The results were in line with the hypothesis of the study and some empirical literature used. However, in the short run the results proved that there is no relationship between total human capital investment and economic growth in South Africa. Moreover, FDI and gross fixed capital formation proved to have a long run relationship with economic growth except exchange rate. The study recommends that the government should continue to devote most of its budget to human capital investment as it positively accelerates the economic growth of the country.
- Full Text:
- Date Issued: 2016
The impact of inflation on financial development in South Africa
- Authors: Muzvanya, Kudzai Fungai
- Date: 2016
- Subjects: Economic development Monetary policy Consumer price indexes
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/13045 , vital:39440
- Description: Growing theoretical and empirical studies have predicted different influences that inflation has on financial development in different economies. This dissertation observes the impact South Africa’s inflation has on financial development over the period between 1990 and 2012. Monetary policy framework in South Africa has, to a greater extent, assisted in monitoring the movement of the consumer price index. Although inflation does affect financial sector performance, the study also looked into other variables that have an effect like private credit, money supply and gross domestic product. To test for stationarity to avoid spurious regression, the ADF test and the PP test were used. To determine the long- and short-run relationship, the Johansen Maximum Likelihood test and VECM models were used. Results of the study indicated that money supply and inflation have a negative effect on financial development. In addition, apart from money supply and inflation the findings revealed that private credit and gross domestic product play a significant part in financial sector performance. The study recommends that the South African Reserve Bank should keep the inflation rate within its target range (3-6percent). This would ensure price stability and restore investor confidence in the financial sector, which then improves financial sector development.
- Full Text:
- Date Issued: 2016
- Authors: Muzvanya, Kudzai Fungai
- Date: 2016
- Subjects: Economic development Monetary policy Consumer price indexes
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/13045 , vital:39440
- Description: Growing theoretical and empirical studies have predicted different influences that inflation has on financial development in different economies. This dissertation observes the impact South Africa’s inflation has on financial development over the period between 1990 and 2012. Monetary policy framework in South Africa has, to a greater extent, assisted in monitoring the movement of the consumer price index. Although inflation does affect financial sector performance, the study also looked into other variables that have an effect like private credit, money supply and gross domestic product. To test for stationarity to avoid spurious regression, the ADF test and the PP test were used. To determine the long- and short-run relationship, the Johansen Maximum Likelihood test and VECM models were used. Results of the study indicated that money supply and inflation have a negative effect on financial development. In addition, apart from money supply and inflation the findings revealed that private credit and gross domestic product play a significant part in financial sector performance. The study recommends that the South African Reserve Bank should keep the inflation rate within its target range (3-6percent). This would ensure price stability and restore investor confidence in the financial sector, which then improves financial sector development.
- Full Text:
- Date Issued: 2016
The impact of monetary policy announcement on financial markets in South Africa
- Authors: Chipfunde, Memory
- Date: 2016
- Subjects: Johannesburg Stock Exchange Monetary policy Money market
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/12193 , vital:39195
- Description: Monetary policy announcements are among the major decisions that affect the economy as a whole. The purpose of this study was to analyze the impact of monetary policy announcements on equity markets in South Africa during 2014-2015 financial years. That financial period is a unique year for analyzing the impact of monetary announcements on stock returns because the Reserve Bank Governor was changed in the last quarter of 2014. Moreover, interest rates were changed in four monetary policy announcements over the course of two years. This provides a good opportunity to investigate how monetary policy announcements can affect financial markets. The study used an event study methodology whereby a 15-day event window is used as well as a 45-day estimation window. Around the event window, abnormal returns were calculated using the market model and capital asset pricing model (CAPM) was used to calculate expected returns. The results are mixed; (both significant and insignificant) impact of monetary policy announcements on JSE stock returns. Of the 12 interest rates announcements, only four seemed to be significant. It was observed that of the four significant results, three of them were because of a hike in interest rates. The results show an asymmetric response by the market to interest rate changes. The results also suggest that the market anticipated the relative volatility arising from the change of the minister of the reserve bank governor. Following the appointment of the new Central Bank‟s governor in the last quarter of 2014, the first interest rate announcement seemed to have been anticipated by the public thereby rendering it insignificant. Inorder to improve the strength of the results in future, it is important that that there should be the absence of signalling effect in the market. It is recommended that the markets are efficient and the announcements should not be highly anticipated by the public.
- Full Text:
- Date Issued: 2016
- Authors: Chipfunde, Memory
- Date: 2016
- Subjects: Johannesburg Stock Exchange Monetary policy Money market
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/12193 , vital:39195
- Description: Monetary policy announcements are among the major decisions that affect the economy as a whole. The purpose of this study was to analyze the impact of monetary policy announcements on equity markets in South Africa during 2014-2015 financial years. That financial period is a unique year for analyzing the impact of monetary announcements on stock returns because the Reserve Bank Governor was changed in the last quarter of 2014. Moreover, interest rates were changed in four monetary policy announcements over the course of two years. This provides a good opportunity to investigate how monetary policy announcements can affect financial markets. The study used an event study methodology whereby a 15-day event window is used as well as a 45-day estimation window. Around the event window, abnormal returns were calculated using the market model and capital asset pricing model (CAPM) was used to calculate expected returns. The results are mixed; (both significant and insignificant) impact of monetary policy announcements on JSE stock returns. Of the 12 interest rates announcements, only four seemed to be significant. It was observed that of the four significant results, three of them were because of a hike in interest rates. The results show an asymmetric response by the market to interest rate changes. The results also suggest that the market anticipated the relative volatility arising from the change of the minister of the reserve bank governor. Following the appointment of the new Central Bank‟s governor in the last quarter of 2014, the first interest rate announcement seemed to have been anticipated by the public thereby rendering it insignificant. Inorder to improve the strength of the results in future, it is important that that there should be the absence of signalling effect in the market. It is recommended that the markets are efficient and the announcements should not be highly anticipated by the public.
- Full Text:
- Date Issued: 2016
The impact of oil price variability on the exchange rate in South Africa
- Authors: Ngonisa, Phillip
- Date: 2016
- Subjects: Foreign exchange -- South Africa -- Econometric models Petroleum products -- Prices -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/8261 , vital:32108
- Description: Economic theory asserts that exchange rate is a critical variable in the performance of exports and the economy at large. Equally important are variables that affect the exchange rate. In particular, economies that rely on commodity exports are vulnerable to fluctuations in commodity prices. Price volatility of such commodities can lead to significant fluctuations in exchange rates, a phenomenon referred to as commodity currencies. South Africa‘s currency has fluctuated significantly since 1994. Anecdotal evidence suggests that commodity prices may have a significant effect. Of interest is fluctuations in the oil prices, which in themselves have fluctuated greatly over the same period. This study uses a GARCH(1.1) model to investigate the impact of oil price variability on the South African exchange rate by employing the monthly data for a period spanning from January 1994 to December 2014. The results show that oil price variability affects both the level and volatility of the exchange rate. Informal evidence suggests that sovereign credit ratings are an important factor affecting the South African rand. This is supported by the results of this study. Accordingly, both variables carry important information for markets and policy makers at large.
- Full Text:
- Date Issued: 2016
- Authors: Ngonisa, Phillip
- Date: 2016
- Subjects: Foreign exchange -- South Africa -- Econometric models Petroleum products -- Prices -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/8261 , vital:32108
- Description: Economic theory asserts that exchange rate is a critical variable in the performance of exports and the economy at large. Equally important are variables that affect the exchange rate. In particular, economies that rely on commodity exports are vulnerable to fluctuations in commodity prices. Price volatility of such commodities can lead to significant fluctuations in exchange rates, a phenomenon referred to as commodity currencies. South Africa‘s currency has fluctuated significantly since 1994. Anecdotal evidence suggests that commodity prices may have a significant effect. Of interest is fluctuations in the oil prices, which in themselves have fluctuated greatly over the same period. This study uses a GARCH(1.1) model to investigate the impact of oil price variability on the South African exchange rate by employing the monthly data for a period spanning from January 1994 to December 2014. The results show that oil price variability affects both the level and volatility of the exchange rate. Informal evidence suggests that sovereign credit ratings are an important factor affecting the South African rand. This is supported by the results of this study. Accordingly, both variables carry important information for markets and policy makers at large.
- Full Text:
- Date Issued: 2016
The influence of physical service recovery and online service recovery on trust and relationship retention
- Authors: Dube, Langelihle
- Date: 2016
- Subjects: Consumer complaints Customer loyalty Customer services
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/12766 , vital:39359
- Description: Service mishaps remain a profound topic in business due to their inevitability and detrimental impacts they bring about. As a result of this incessant detrimental effect, service recovery has been initiated into business exchanges to curb such. Moreover, service recovery programmes have been embarked on both in the offline and online delivery systems to retain this diverse need market consisting of the technological averse and experts in trading. This study therefore has to pinpoint the difficulties experienced in offline and online service recovery procedures and demarcate which of the two is the preferred channel. Service failures cut across all sectors and industries, and banking has not been spared in turn. Clients tend to choose a service recovery method based on various factors such as the panel of occurrence, technological skills and awareness, personal behaviours and available options provided by the service provider. Clients tend to choose a service recovery method based on various factors such as the panel of occurrence, technological skills and awareness, personal behaviours and available options provided by the service provider (Buttle, (2009); Clark & Melancon, (2013). The panel of occurrence depicts the method of service delivery that resulted in failed services, thus, an online service delivery is likely to attract an online resolution. Customers who transact online are highly likely to choose the same recovery method due to the associated innate benefits. Technological skills and awareness deal with the client’s articulateness in navigating the business’ website in effort to resolve the encountered problem. Personal behaviours explain that introvert clients would prefer to interact with the system and assistants online to resolve the issue while extroverts will choose the offline methods so as to experience facial interactions. Organisations sometimes detect the panel of solution based on the severity of the problem. Thus, for example, serious problems to be handled using physical means. Assessments of the degree of impact on retaining relations and gaining trust that presently employed recovery strategies pose were unearthed in this study. For physical service recovery, contact, empathy and politeness were assessed on the significance they have in recouping failed services. Responsiveness and the state of the bank’s websites will also depict the degree to which failed clients can be restored in online service delivery. Physical service recovery received greater apprehension by clients during a service error with empathy and politeness emerging as the most customer required successful strategy to enhance relations and trust thereafter. Despite its less preference, online service recovery strategies such as responsiveness and website interface resulted in significant correlations affirming their importance during service delivery and recovery. The measurement model fit quite well with sound goodness of fit indices results as per the comparison with the recommended thresholds. Moreover, the Structural Equation Model fit well with data collected.
- Full Text:
- Date Issued: 2016
- Authors: Dube, Langelihle
- Date: 2016
- Subjects: Consumer complaints Customer loyalty Customer services
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/12766 , vital:39359
- Description: Service mishaps remain a profound topic in business due to their inevitability and detrimental impacts they bring about. As a result of this incessant detrimental effect, service recovery has been initiated into business exchanges to curb such. Moreover, service recovery programmes have been embarked on both in the offline and online delivery systems to retain this diverse need market consisting of the technological averse and experts in trading. This study therefore has to pinpoint the difficulties experienced in offline and online service recovery procedures and demarcate which of the two is the preferred channel. Service failures cut across all sectors and industries, and banking has not been spared in turn. Clients tend to choose a service recovery method based on various factors such as the panel of occurrence, technological skills and awareness, personal behaviours and available options provided by the service provider. Clients tend to choose a service recovery method based on various factors such as the panel of occurrence, technological skills and awareness, personal behaviours and available options provided by the service provider (Buttle, (2009); Clark & Melancon, (2013). The panel of occurrence depicts the method of service delivery that resulted in failed services, thus, an online service delivery is likely to attract an online resolution. Customers who transact online are highly likely to choose the same recovery method due to the associated innate benefits. Technological skills and awareness deal with the client’s articulateness in navigating the business’ website in effort to resolve the encountered problem. Personal behaviours explain that introvert clients would prefer to interact with the system and assistants online to resolve the issue while extroverts will choose the offline methods so as to experience facial interactions. Organisations sometimes detect the panel of solution based on the severity of the problem. Thus, for example, serious problems to be handled using physical means. Assessments of the degree of impact on retaining relations and gaining trust that presently employed recovery strategies pose were unearthed in this study. For physical service recovery, contact, empathy and politeness were assessed on the significance they have in recouping failed services. Responsiveness and the state of the bank’s websites will also depict the degree to which failed clients can be restored in online service delivery. Physical service recovery received greater apprehension by clients during a service error with empathy and politeness emerging as the most customer required successful strategy to enhance relations and trust thereafter. Despite its less preference, online service recovery strategies such as responsiveness and website interface resulted in significant correlations affirming their importance during service delivery and recovery. The measurement model fit quite well with sound goodness of fit indices results as per the comparison with the recommended thresholds. Moreover, the Structural Equation Model fit well with data collected.
- Full Text:
- Date Issued: 2016
The relationship between financial crises and South African bank lending activities
- Authors: Madikizela, Mfundo
- Date: 2016
- Subjects: South African Reserve Bank Global Financial Crisis, 2008-2009 South Africa -- Economic conditions
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/15398 , vital:40404
- Description: Financial assets, and particularly fiat money, play a critical role in the prosperity of an economy. Its health therefore becomes the cornerstone of an economy, as asserted by modern financial intermediation theory. Fundamentally, as established by literature, crises affect bank balance sheets and subsequently banks’ ability to provide credit, thereby restricting investment, capital and asset growth, aggregate output, and eventually national income. This study conclusively establishes the relationship between financial crises and the South African bank lending activities. It describes this relationship, concluding that crises and bank lending have a negative short run relationship and positive long run relationship. The study gives a brief background of recent crises that were experienced by different economies in the world. The study uses South African quarterly data for the period 1996 to 2015, where it employs a VECM model that gives empirics to the effect that lending is indeed negatively affected by financial crises, but only in the short run. This is due to the South African Reserve Bank, through its monetary policy, cushioning the banking sector against the detrimental effects of economic distress. The study recommends that given the indebtedness of South Africa relative to GDP growth, to avoid credit downgrades and disinvestment in the long run, government should focus on improving GDP growth rather than debt; and should establish a policy framework that centralises operational transactions in order to reduce the effect of crises on real output.
- Full Text:
- Date Issued: 2016
- Authors: Madikizela, Mfundo
- Date: 2016
- Subjects: South African Reserve Bank Global Financial Crisis, 2008-2009 South Africa -- Economic conditions
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/15398 , vital:40404
- Description: Financial assets, and particularly fiat money, play a critical role in the prosperity of an economy. Its health therefore becomes the cornerstone of an economy, as asserted by modern financial intermediation theory. Fundamentally, as established by literature, crises affect bank balance sheets and subsequently banks’ ability to provide credit, thereby restricting investment, capital and asset growth, aggregate output, and eventually national income. This study conclusively establishes the relationship between financial crises and the South African bank lending activities. It describes this relationship, concluding that crises and bank lending have a negative short run relationship and positive long run relationship. The study gives a brief background of recent crises that were experienced by different economies in the world. The study uses South African quarterly data for the period 1996 to 2015, where it employs a VECM model that gives empirics to the effect that lending is indeed negatively affected by financial crises, but only in the short run. This is due to the South African Reserve Bank, through its monetary policy, cushioning the banking sector against the detrimental effects of economic distress. The study recommends that given the indebtedness of South Africa relative to GDP growth, to avoid credit downgrades and disinvestment in the long run, government should focus on improving GDP growth rather than debt; and should establish a policy framework that centralises operational transactions in order to reduce the effect of crises on real output.
- Full Text:
- Date Issued: 2016
The relationship between household debt and consumption spending in South Africa (1994 - 2013)
- Authors: Nkala, Patience
- Date: 2016
- Subjects: Finance, Personal Financial services industry Consumption (Economics)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/14022 , vital:39798
- Description: Consumption has been and remains the main contributor to gross domestic product (GDP) growth in South Africa. Household debt on the other side has remained high over the years. This study examined the relationship between household debt and consumption spending, for the period between 1994 and 2013. The Johansen cointegration technique and the Vector error correction model (VECM) were utilised to test the long run and short run relationships between the variables. The Granger causality test was also employed to test the direction of causality between the variables. Results from this study have revealed that a relationship exists between household debt and consumption spending in South Africa and they have also showed that this relationship flows from household debt to consumption spending. The implications of these results are that consumption spending may be increased through other measures rather than through increasing debt. The study therefore recommends that policy makers avail more investment opportunities for households and to also create employment in a bid to increase the income of households which can then be used to increase household consumption rather than the use of debt.
- Full Text:
- Date Issued: 2016
- Authors: Nkala, Patience
- Date: 2016
- Subjects: Finance, Personal Financial services industry Consumption (Economics)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/14022 , vital:39798
- Description: Consumption has been and remains the main contributor to gross domestic product (GDP) growth in South Africa. Household debt on the other side has remained high over the years. This study examined the relationship between household debt and consumption spending, for the period between 1994 and 2013. The Johansen cointegration technique and the Vector error correction model (VECM) were utilised to test the long run and short run relationships between the variables. The Granger causality test was also employed to test the direction of causality between the variables. Results from this study have revealed that a relationship exists between household debt and consumption spending in South Africa and they have also showed that this relationship flows from household debt to consumption spending. The implications of these results are that consumption spending may be increased through other measures rather than through increasing debt. The study therefore recommends that policy makers avail more investment opportunities for households and to also create employment in a bid to increase the income of households which can then be used to increase household consumption rather than the use of debt.
- Full Text:
- Date Issued: 2016
The relationship between stock market development and savings mobilization in South Africa
- Authors: Katsande, Tamuka
- Date: 2016
- Subjects: Stock exchanges Saving and investment Financial services industry
- Language: English
- Type: Thesis , Masters , Economics
- Identifier: http://hdl.handle.net/10353/11762 , vital:39104
- Description: South Africa has a well-developed financial sector, particularly the stock market, which performs better than those of other developed countries. However, it is interesting to note that irrespective of the advancement in the financial sector, the country has low levels of savings. Given this background, the study empirically examined the relationship between stock market development and savings mobilization in South Africa. Employing the Autoregressive Distributed Lag (ARDL) cointegration test for the period 1990 to 2012, using quarterly time series data. Based on the McKinnon-Shaw hypothesis, which advocates that the stock market development promotes the growth rate of savings, a model linking the savings and their determinants was specified. The empirical results revealed that there is a long-term relationship between savings and the other variables including rate of interest, income, age, M3 as a percentage of GDP, bank credit to the private sector as a percentage of GDP, and stock market used in the model. It was also established that the stock market plays a positive role in mobilizing savings in South Africa. In addition, it was also found that the financial sector development has a positive relation with savings, although the interest rate was found to be negatively related to savings. The empirical results indicate that the stock market has a positive effect on savings; however, given the extent to which the financial sector is developed, South Africans in general have access to different financial products which in a way may negatively impact savings as they are net borrowers rather than savers. It is crucially important, therefore, for the general public to be advised on the use of financial products. These empirical results are supported by findings of Mavrotas and Santillana (1999), Kelly and Mavrotas (2003) Odhiambo (2006), Sahoo and Dash (2013), Kapingura and Alagidede (2014), who concluded that the stock market as one of the indicators of financial development positively influences savings.
- Full Text:
- Date Issued: 2016
- Authors: Katsande, Tamuka
- Date: 2016
- Subjects: Stock exchanges Saving and investment Financial services industry
- Language: English
- Type: Thesis , Masters , Economics
- Identifier: http://hdl.handle.net/10353/11762 , vital:39104
- Description: South Africa has a well-developed financial sector, particularly the stock market, which performs better than those of other developed countries. However, it is interesting to note that irrespective of the advancement in the financial sector, the country has low levels of savings. Given this background, the study empirically examined the relationship between stock market development and savings mobilization in South Africa. Employing the Autoregressive Distributed Lag (ARDL) cointegration test for the period 1990 to 2012, using quarterly time series data. Based on the McKinnon-Shaw hypothesis, which advocates that the stock market development promotes the growth rate of savings, a model linking the savings and their determinants was specified. The empirical results revealed that there is a long-term relationship between savings and the other variables including rate of interest, income, age, M3 as a percentage of GDP, bank credit to the private sector as a percentage of GDP, and stock market used in the model. It was also established that the stock market plays a positive role in mobilizing savings in South Africa. In addition, it was also found that the financial sector development has a positive relation with savings, although the interest rate was found to be negatively related to savings. The empirical results indicate that the stock market has a positive effect on savings; however, given the extent to which the financial sector is developed, South Africans in general have access to different financial products which in a way may negatively impact savings as they are net borrowers rather than savers. It is crucially important, therefore, for the general public to be advised on the use of financial products. These empirical results are supported by findings of Mavrotas and Santillana (1999), Kelly and Mavrotas (2003) Odhiambo (2006), Sahoo and Dash (2013), Kapingura and Alagidede (2014), who concluded that the stock market as one of the indicators of financial development positively influences savings.
- Full Text:
- Date Issued: 2016
The role of the office of the auditor general of South Africa in enhancing sound public financial management, with special references to the Eastern Cape Province
- Deliwe, Mawonga Christopher C
- Authors: Deliwe, Mawonga Christopher C
- Date: 2016
- Subjects: South Africa -- Office of the Auditor-General Finance, Public -- South Africa -- Auditing Auditing -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/2017 , vital:27596
- Description: The 1996 Constitution of South Africa and the Public Audit Act of 2004 provide the legislative framework for the Office of the Auditor General of South Africa (OAGSA). The Independent Regulatory Board for Auditors further enriched the interpretation of the framework – for government auditing. Over the years of democratic rule in South Africa, audit performance by State organs was generally poor. Despite the efforts by the OAGSA to improve the performance, very little improvement was notable. Most disturbing was the observation that there was widespread, a prevalence of recurring findings, which indicated that the OAGSA’s recommendations and guidelines were not acted upon, or largely ignored. Firstly, the research study established that the system of capitalist democracy, which comes in different varieties throughout world democracies, indeed brought about a situation where the electorate was effectively removed from its rightful place of being the principal, and had its place taken up by political parties (which are in fact, agents) - which (parties) governed on its (the electorate’s) behalf. This system, taken together with the Principal Agency and the Rational Choice Theories – fully explained the prevalence of maladministration and malfeasance in government in South Africa. Secondly, the study established that the OAGSA has done everything imaginable in its attempts to improve audit performance in government institutions – using the carrot rather than the stick approach. The legislative framework cited above, revealed that the OAGSA has the power to audit and report, while Parliament has the power to enforce corrective action. The lesson of this revelation is: that there is not much that the OAGSA can achieve without a high level of cooperation between itself and Parliament – if audit performance is to be effectively, and appreciably improved in South Africa. A disappointing discovery however was indirectly delivered to the world, through the results of a research study conducted by one Wehner in 2002, on Public Accounts Committees (PACs) (alias Standing Committees on Public Accounts (SCOPAs)) in world democracies. The Wehner study clearly demonstrated that there was nothing contained in these committees’ founding documents or enabling legislation – which in no uncertain terms, directed the committees on what procedures and processes to follow to ensure that their resolutions were acted upon. In other words there was no enforcement mechanism discernible for their resolutions. Thirdly, there were developments in case law in South Africa, which augured well for Constitutional Institutions in general. They are contained in court judgements relating to the mandate of the Office of the Public Protector (OPP). The question at the core of these developments was: whether the decisions or remedial action emanating from the OPP, were binding and enforceable. Two judgements cited as cases in point, one a High Court judgment and another a Supreme Court of Appeal’s (SCA’s), feature in the research report. The SCA, in summary found that decisions of administrative bodies of State – stand in fact and in law, until such time that a court of law invalidates them. The SCA ruled through citing a High Court judgement passed way back in 2004 - that Constitutional Institutions, although not organs of State per se – were certainly included in this 2004 finding, if one considers the rationale of this initial finding, taken together with the purpose for which Constitutional Institutions were established in South Africa in the first place. In conclusion, although visible root causes of poor audit findings appear overall to be poor consequence management and questionable leadership quality in government, the system of capitalist democracy is ultimately to blame. The system certainly had unintended consequences.
- Full Text:
- Date Issued: 2016
- Authors: Deliwe, Mawonga Christopher C
- Date: 2016
- Subjects: South Africa -- Office of the Auditor-General Finance, Public -- South Africa -- Auditing Auditing -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/2017 , vital:27596
- Description: The 1996 Constitution of South Africa and the Public Audit Act of 2004 provide the legislative framework for the Office of the Auditor General of South Africa (OAGSA). The Independent Regulatory Board for Auditors further enriched the interpretation of the framework – for government auditing. Over the years of democratic rule in South Africa, audit performance by State organs was generally poor. Despite the efforts by the OAGSA to improve the performance, very little improvement was notable. Most disturbing was the observation that there was widespread, a prevalence of recurring findings, which indicated that the OAGSA’s recommendations and guidelines were not acted upon, or largely ignored. Firstly, the research study established that the system of capitalist democracy, which comes in different varieties throughout world democracies, indeed brought about a situation where the electorate was effectively removed from its rightful place of being the principal, and had its place taken up by political parties (which are in fact, agents) - which (parties) governed on its (the electorate’s) behalf. This system, taken together with the Principal Agency and the Rational Choice Theories – fully explained the prevalence of maladministration and malfeasance in government in South Africa. Secondly, the study established that the OAGSA has done everything imaginable in its attempts to improve audit performance in government institutions – using the carrot rather than the stick approach. The legislative framework cited above, revealed that the OAGSA has the power to audit and report, while Parliament has the power to enforce corrective action. The lesson of this revelation is: that there is not much that the OAGSA can achieve without a high level of cooperation between itself and Parliament – if audit performance is to be effectively, and appreciably improved in South Africa. A disappointing discovery however was indirectly delivered to the world, through the results of a research study conducted by one Wehner in 2002, on Public Accounts Committees (PACs) (alias Standing Committees on Public Accounts (SCOPAs)) in world democracies. The Wehner study clearly demonstrated that there was nothing contained in these committees’ founding documents or enabling legislation – which in no uncertain terms, directed the committees on what procedures and processes to follow to ensure that their resolutions were acted upon. In other words there was no enforcement mechanism discernible for their resolutions. Thirdly, there were developments in case law in South Africa, which augured well for Constitutional Institutions in general. They are contained in court judgements relating to the mandate of the Office of the Public Protector (OPP). The question at the core of these developments was: whether the decisions or remedial action emanating from the OPP, were binding and enforceable. Two judgements cited as cases in point, one a High Court judgment and another a Supreme Court of Appeal’s (SCA’s), feature in the research report. The SCA, in summary found that decisions of administrative bodies of State – stand in fact and in law, until such time that a court of law invalidates them. The SCA ruled through citing a High Court judgement passed way back in 2004 - that Constitutional Institutions, although not organs of State per se – were certainly included in this 2004 finding, if one considers the rationale of this initial finding, taken together with the purpose for which Constitutional Institutions were established in South Africa in the first place. In conclusion, although visible root causes of poor audit findings appear overall to be poor consequence management and questionable leadership quality in government, the system of capitalist democracy is ultimately to blame. The system certainly had unintended consequences.
- Full Text:
- Date Issued: 2016
Trade liberalisation, the real exchange rate and sectoral employment : a case study of South Africa
- Authors: Sibanda, Kin
- Date: 2016
- Subjects: Foreign exchange rates Employment (Economic theory) Free trade -- South Africa
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/12777 , vital:39360
- Description: This study examined the relationship between trade liberalisation, the real exchange rate and sectoral employment in South Africa for the period 1994 to 2014. Firstly, using quarterly time series data, the Autoregressive Distributed Lag (ARDL) technique was employed to formally check if South African real exchange rates are responsive to trade liberalisation. This was done to see if trade liberalisation impacts real exchange rates in South Africa, to the extent that they cannot be controlled concurrently in the subsequent models. Based on the ARDL results, trade liberalisation does not have a significant effect on the exchange rate. However, when the real exchange rate is an independent variable of trade liberalisation, the results show that real exchange rates affect trade, specifically the export propensity index. The next step was to assess the impact of trade liberalisation and real exchange rate on sectoral employment using quarterly panel data for South Africa from 1994 to 2014 controlling for both sector-specific and macro-economic variables. The study employed diverse panel data analysis techniques to separate the sectoral effects, starting with broad sectors followed by the disaggregated sectors, to identify the sectors most affected by real exchange rates and trade liberalisation. The Generalised method of Moments (GMM) results reveal that a unit increase in exchange rate (implying appreciation), causes employment to go down by about 9 percent in South Africa. The same relationship is depicted from the Pooled Mean Group (PMG) estimations in both the short run and long run. Random coefficients (betas) show that the real exchange rate negatively affects the primary and secondary sector with a positive but insignificant effect on the tertiary sector. The sub-sectors negatively hit hard by real exchange rates are communication, mining and transport. The results also show that trade liberalisation is linked to both job destruction and job creation. The static models reveal that trade openness has a statistically positive and significant impact on employment in the short run while the PMG estimator results show that the effect is negative and only significant in the short run. The dynamic models (GMM and PMG) showed trade liberalisation (as proxied by trade openness and import propensity) has a statistical and significantly positive short run impact on employment. This implies that selective trade liberalisation strategies are needed in order for South Africa to maximise the gains from trade.
- Full Text:
- Date Issued: 2016
- Authors: Sibanda, Kin
- Date: 2016
- Subjects: Foreign exchange rates Employment (Economic theory) Free trade -- South Africa
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/12777 , vital:39360
- Description: This study examined the relationship between trade liberalisation, the real exchange rate and sectoral employment in South Africa for the period 1994 to 2014. Firstly, using quarterly time series data, the Autoregressive Distributed Lag (ARDL) technique was employed to formally check if South African real exchange rates are responsive to trade liberalisation. This was done to see if trade liberalisation impacts real exchange rates in South Africa, to the extent that they cannot be controlled concurrently in the subsequent models. Based on the ARDL results, trade liberalisation does not have a significant effect on the exchange rate. However, when the real exchange rate is an independent variable of trade liberalisation, the results show that real exchange rates affect trade, specifically the export propensity index. The next step was to assess the impact of trade liberalisation and real exchange rate on sectoral employment using quarterly panel data for South Africa from 1994 to 2014 controlling for both sector-specific and macro-economic variables. The study employed diverse panel data analysis techniques to separate the sectoral effects, starting with broad sectors followed by the disaggregated sectors, to identify the sectors most affected by real exchange rates and trade liberalisation. The Generalised method of Moments (GMM) results reveal that a unit increase in exchange rate (implying appreciation), causes employment to go down by about 9 percent in South Africa. The same relationship is depicted from the Pooled Mean Group (PMG) estimations in both the short run and long run. Random coefficients (betas) show that the real exchange rate negatively affects the primary and secondary sector with a positive but insignificant effect on the tertiary sector. The sub-sectors negatively hit hard by real exchange rates are communication, mining and transport. The results also show that trade liberalisation is linked to both job destruction and job creation. The static models reveal that trade openness has a statistically positive and significant impact on employment in the short run while the PMG estimator results show that the effect is negative and only significant in the short run. The dynamic models (GMM and PMG) showed trade liberalisation (as proxied by trade openness and import propensity) has a statistical and significantly positive short run impact on employment. This implies that selective trade liberalisation strategies are needed in order for South Africa to maximise the gains from trade.
- Full Text:
- Date Issued: 2016
Weak form market efficiency of the Johannesburg Stock Exchange : pre during and post the 2008 global financial crisis
- Authors: Futshane, Olwetu
- Date: 2016
- Subjects: Global Financial Crisis, 2008-2009 Efficient market theory Random walks (Mathematics)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/11895 , vital:39116
- Description: The importance of the efficiency of the stock market cannot be underestimated, given that it brings together those who demand and supply development finance. It is against this background that this study focused on analysing the weak form efficiency of the Johannesburg Stock Exchange for the period 2005 to 2016. The study reviewed the theoretical and empirical literatures which have tried to examine the market efficiency of the Johannesburg stock exchange and whether the JSE follows that random walk. Based on the review of literature, several methodologies such as (unit root tests, autocorrelation test) were employed in the study obtaining robust results that the JSE price indices (All Share, Resources and Financials) follow the random walk process. To further confirm the findings in this research, the variance ratio test is conducted under heteroscedasticity and homoscedasticity it also strongly verified that the existence of a random walk process cannot be rejected in the JSE. The empirical results from all the various tests reveal that the null hypothesis of random walk cannot be rejected. These results thus suggest that the JSE is efficient in its weak form. This commends all the measures which have been carried out to ensure that the market is efficient.
- Full Text:
- Date Issued: 2016
- Authors: Futshane, Olwetu
- Date: 2016
- Subjects: Global Financial Crisis, 2008-2009 Efficient market theory Random walks (Mathematics)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/11895 , vital:39116
- Description: The importance of the efficiency of the stock market cannot be underestimated, given that it brings together those who demand and supply development finance. It is against this background that this study focused on analysing the weak form efficiency of the Johannesburg Stock Exchange for the period 2005 to 2016. The study reviewed the theoretical and empirical literatures which have tried to examine the market efficiency of the Johannesburg stock exchange and whether the JSE follows that random walk. Based on the review of literature, several methodologies such as (unit root tests, autocorrelation test) were employed in the study obtaining robust results that the JSE price indices (All Share, Resources and Financials) follow the random walk process. To further confirm the findings in this research, the variance ratio test is conducted under heteroscedasticity and homoscedasticity it also strongly verified that the existence of a random walk process cannot be rejected in the JSE. The empirical results from all the various tests reveal that the null hypothesis of random walk cannot be rejected. These results thus suggest that the JSE is efficient in its weak form. This commends all the measures which have been carried out to ensure that the market is efficient.
- Full Text:
- Date Issued: 2016
Workplace bullying and job engagement on the intention to leave among nurses at selected hospitals in the Chris Hani district, Eastern Cap
- Authors: Ngamani, Theolin Busisiwe
- Date: 2016
- Subjects: Bullying in the workplace -- South Africa -- Eastern Cape Harassment -- South Africa -- Eastern Cape Intimidation -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/12700 , vital:39300
- Description: Orientation: Workplace bullying and job engagement influence the degree of employees’ intention to leave their jobs. Research purpose: The overall objective of this research was to establish the relationship between workplace bullying and job engagement and how they impact on the intention to leave. Motivation for the study: Nursing turnover seems to be one of the challenges facing health care sector in South Africa. Workplace bullying and job engagement need to be examined in order to retain best nurses as they influence the degree of employee’s intention to leave. Research approach, design and method: A quantitative research design was used to investigate the degree to which workplace bullying and job engagement predict on the intention to leave. The data was collected using a self-administered questionnaire from a simple random sample of 228 nurses. Pearson correlation and hierarchical multiple regression analyses were employed to test the relationship between workplace bullying, job engagement and the intention to leave. Main findings: Four hypotheses were extracted: There is a significant relationship between workplace bullying and the intention to leave, there is a significant relationship between job engagement and the intention to leave, there is a significant relationship between workplace bullying and job engagement, and there is a significant combined effect of workplace bullying and job engagement on prediction of the intention to leave. The results highlighted a significant combined effect of workplace bullying and job engagement on prediction of the intention to leave. Practical Implications: Based on the findings, the study concludes that workplace bullying and job engagement in nursing are prevalent and have a negative impact on the intention to leave as most of the victims are thinking of quitting once bullying has taken place. Contribution: This study provides a holistic understanding of workplace bullying and job engagement and how they impact on the intention to leave. The findings reflect a significant combined effect of workplace bullying and job engagement on prediction of the intention to leave. It was indicated that workplace bullying and job engagement influenced the extent of employees’ intention to leave.
- Full Text:
- Date Issued: 2016
- Authors: Ngamani, Theolin Busisiwe
- Date: 2016
- Subjects: Bullying in the workplace -- South Africa -- Eastern Cape Harassment -- South Africa -- Eastern Cape Intimidation -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/12700 , vital:39300
- Description: Orientation: Workplace bullying and job engagement influence the degree of employees’ intention to leave their jobs. Research purpose: The overall objective of this research was to establish the relationship between workplace bullying and job engagement and how they impact on the intention to leave. Motivation for the study: Nursing turnover seems to be one of the challenges facing health care sector in South Africa. Workplace bullying and job engagement need to be examined in order to retain best nurses as they influence the degree of employee’s intention to leave. Research approach, design and method: A quantitative research design was used to investigate the degree to which workplace bullying and job engagement predict on the intention to leave. The data was collected using a self-administered questionnaire from a simple random sample of 228 nurses. Pearson correlation and hierarchical multiple regression analyses were employed to test the relationship between workplace bullying, job engagement and the intention to leave. Main findings: Four hypotheses were extracted: There is a significant relationship between workplace bullying and the intention to leave, there is a significant relationship between job engagement and the intention to leave, there is a significant relationship between workplace bullying and job engagement, and there is a significant combined effect of workplace bullying and job engagement on prediction of the intention to leave. The results highlighted a significant combined effect of workplace bullying and job engagement on prediction of the intention to leave. Practical Implications: Based on the findings, the study concludes that workplace bullying and job engagement in nursing are prevalent and have a negative impact on the intention to leave as most of the victims are thinking of quitting once bullying has taken place. Contribution: This study provides a holistic understanding of workplace bullying and job engagement and how they impact on the intention to leave. The findings reflect a significant combined effect of workplace bullying and job engagement on prediction of the intention to leave. It was indicated that workplace bullying and job engagement influenced the extent of employees’ intention to leave.
- Full Text:
- Date Issued: 2016
An exploration of the role of community Public Private Partnerships (CPPP) in local economic development in KeiskamamHoek dairy enterprise in the Eastern Cape Province
- Bungu, B
- Authors: Bungu, B
- Date: 2016-06
- Subjects: Economic development
- Language: English
- Type: Master's theses
- Identifier: http://hdl.handle.net/10353/24387 , vital:62723
- Description: When government partners with communities, and the private sector, deliberating on matters that are aimed at advancing the local social-economic conditions, that is defined as Local Economic Development (Gqezengele, 2014). The municipalities are obligated by the Constitution of the Republic of South Africa (1996) to manage the process of Local Economic Development (LED) in order to stimulate social and economic development. Enriched capacity of municipalities to exploit economic prospects for sustainable employment and enterprise growth will lead to the successful and improved welfare of communities around South Africa (SALGA, (2011). In trying to define the concept of Community Public Private Partnerships (CPPP), the researcher will first define the Private Public Partnerships (PPP) as the model that has been researched by many. PPP is defined as the medium to long-term arrangement entered into by the Public and the Private sector wherein some of the services responsibilities of the Public sector are offered by the private sector, with a clear contract on common goals for provision of public infrastructure or Public service. In a PPP, the private party carries out the major commercial, practical and operating threats in the enterprise, funding, structure and activities of a project, (ppp, 2015) The PPPs can happen in two forms: where the private party executes the municipal role, or where the private party obtains the usage of municipal property for its own money-making purpose, (ppp, 2015). The PPPs can comprise many different size range of enterprises and bring solid Local Economic Development spin-offs to the targeted people. On defining the Community, it is important to note that in the local government sector, the word community is sometimes used interchangeably with the word citizen. Citizens are described as the residents of a ward (SALGA, 2011). Through the Integrated Development Plans (IDP), the government is compelled to involve the communities, by giving them opportunities to voice their needs and also through other Public participation programmes. Largely, literature has a lot of information on PPP; however, there is a new approach to PPP which focuses on organized communities as members/shareholders of CPPP rather than them being made labourers only (Kula Group, 2010). This helps municipalities to move away from executing small scale projects that are not sustainable, thus driving them to focus on large scale programmes that are sustainable and have multiple effects, skills transfer, wealth creation and sustainable job creation. In the context of the explanations given above, Community Public Private Partnerships (CPPP) can, therefore, be defined as the enterprise between government, private sector or business, communities (cooperatives) and the municipality. The different role players that are mentioned above contribute meaningfully in their areas of expertise, and LED initiatives advance the lives of the local communities. Partnering with the communities is very crucial in local government in the sense that development occurs in the communities; therefore, local people need to be involved for ownership and community buy-in. This will also serve as a clear indication that communities are given an opportunity to participate in the business of their government. The study is aimed at exploring the Community Public Private Partnerships (CPPP) as a feasible method of implementing sustainable local economic development programmes that will have a substantial bearing on community livelihoods. An exploratory study, as explained by Bless and Higson-Smith (1995), this research was conducted to gain insight into CPPP phenomena as well as how communities and local municipalities can leverage it as an option in local economic development. The case study of Keiskammahoek Dairy Enterprise in Amahlathi was used. , Thesis (MPA) -- Faculty of Management and Commerce, 2016
- Full Text:
- Date Issued: 2016-06
- Authors: Bungu, B
- Date: 2016-06
- Subjects: Economic development
- Language: English
- Type: Master's theses
- Identifier: http://hdl.handle.net/10353/24387 , vital:62723
- Description: When government partners with communities, and the private sector, deliberating on matters that are aimed at advancing the local social-economic conditions, that is defined as Local Economic Development (Gqezengele, 2014). The municipalities are obligated by the Constitution of the Republic of South Africa (1996) to manage the process of Local Economic Development (LED) in order to stimulate social and economic development. Enriched capacity of municipalities to exploit economic prospects for sustainable employment and enterprise growth will lead to the successful and improved welfare of communities around South Africa (SALGA, (2011). In trying to define the concept of Community Public Private Partnerships (CPPP), the researcher will first define the Private Public Partnerships (PPP) as the model that has been researched by many. PPP is defined as the medium to long-term arrangement entered into by the Public and the Private sector wherein some of the services responsibilities of the Public sector are offered by the private sector, with a clear contract on common goals for provision of public infrastructure or Public service. In a PPP, the private party carries out the major commercial, practical and operating threats in the enterprise, funding, structure and activities of a project, (ppp, 2015) The PPPs can happen in two forms: where the private party executes the municipal role, or where the private party obtains the usage of municipal property for its own money-making purpose, (ppp, 2015). The PPPs can comprise many different size range of enterprises and bring solid Local Economic Development spin-offs to the targeted people. On defining the Community, it is important to note that in the local government sector, the word community is sometimes used interchangeably with the word citizen. Citizens are described as the residents of a ward (SALGA, 2011). Through the Integrated Development Plans (IDP), the government is compelled to involve the communities, by giving them opportunities to voice their needs and also through other Public participation programmes. Largely, literature has a lot of information on PPP; however, there is a new approach to PPP which focuses on organized communities as members/shareholders of CPPP rather than them being made labourers only (Kula Group, 2010). This helps municipalities to move away from executing small scale projects that are not sustainable, thus driving them to focus on large scale programmes that are sustainable and have multiple effects, skills transfer, wealth creation and sustainable job creation. In the context of the explanations given above, Community Public Private Partnerships (CPPP) can, therefore, be defined as the enterprise between government, private sector or business, communities (cooperatives) and the municipality. The different role players that are mentioned above contribute meaningfully in their areas of expertise, and LED initiatives advance the lives of the local communities. Partnering with the communities is very crucial in local government in the sense that development occurs in the communities; therefore, local people need to be involved for ownership and community buy-in. This will also serve as a clear indication that communities are given an opportunity to participate in the business of their government. The study is aimed at exploring the Community Public Private Partnerships (CPPP) as a feasible method of implementing sustainable local economic development programmes that will have a substantial bearing on community livelihoods. An exploratory study, as explained by Bless and Higson-Smith (1995), this research was conducted to gain insight into CPPP phenomena as well as how communities and local municipalities can leverage it as an option in local economic development. The case study of Keiskammahoek Dairy Enterprise in Amahlathi was used. , Thesis (MPA) -- Faculty of Management and Commerce, 2016
- Full Text:
- Date Issued: 2016-06
Public-private partnerships as an alternative mechanism for effective public service delivery in Johannesburg Metropolitan Municipality, Gauteng Province, Republic of South Africa
- Authors: Madziro, Emmanuel Kudzanai
- Date: 2016-11
- Subjects: Public-private sector cooperation , Municipal services , Local government
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/22990 , vital:53396
- Description: Public-Private Partnerships developed in the 1980`s mainly associated with privatising and laissez faire concept and it emerged with the leadership of Regan in the USA and Thatcher in the UK. During this period the role of national governments was intensely debated (Deloitte, 2010). These debates generated the notion of New Public Management theory, that tried to use competitive techniques and certain free market principles within government entities that considered the involvement of the free enterprise in the provision of government service delivery (Kaberuka, 2011). Public-Private Partnerships are a vital component; it is the main reason why they were recognized significantly particularly during the 1990s, predominantly in first world countries and subsequently in developing countries. Basically a Public Private Partnership (PPP) denotes a legal agreement between the public sector and a private enterprise (Kaberuka, 2011). It aims to unite the ability of both public and private sector in manner that will ensure that neither of the side execute the plan on its own. Under this binding agreement, the expertise and wealth, assets of both public and private sector procedure of decision-making are used mutually during the provision of public services or facilities. Both of these parties carry the risk associated, as well as the benefits that will be accrued from the projects. There are particular reasons why the public sector prefers PPPs. These include reduction of the total costs and the primary expenditure that will allow the private sector to help in the elimination of the expenditures to be incurred. (Reynaers et al, 2014). Some of the reasons include the lack of government managerial competencies and certain technical expertise. Furthermore, efficient and novelty in the delivering of public services and goods mainly due to the ability of private sector to have leadership and managerial competencies that allow the provision of supplementary benefits in the PPP in contradictory to conventional projects. (Reynaers et al, 2014). PPPs also ensure competitiveness between the private and public sector entities, which encourage the elimination of unnecessary expenses and the provision of standard services. One of the main characteristics of PPPs is the amalgamating and generation provision of particular public services (Raja et al, 2011). This mean that the particular private entity will execute both projects. Hence therefore, it will have less commitment pertaining to the prioritization of the construction phase, given the fact that it will accrue rewards in the future, particularly during the operation stage. (Raja et al, 2011). This mechanism is pragmatic if the magnitude of service that has to be provided when the quality of service that has to be provided can be precisely be depicted and examined during the course of contractual legal discussion between the two parties. Facilities are usually transferred to the public sector after a pre-determined period. The responsibilities of public and private sector must be specified during the discussion of the contractual agreement. The public participant should the assume the responsibility for establishing social benefit of a project, facilitating with influential decision makers, evaluation of standards, guaranteeing the interests of the public, consequently it should also assume the financial unprofitability of investments, the approximation of the expenditure and sup ply of fundamental information pertaining the projects (Heald et al, 2011). Public-private partnership is a relationship that necessitates the inclusion of both stakeholders which include the private and public sector. PPPs are perceived as solution for effective provision of social infrastructure that is vital for economic development and consistency in both developing and developing worlds (Heald et al 2011). The fiscal, expertise, and lack of competency personnel in public sector can be resolved through engaging the concept of PPPs. , Thesis (MPA) -- Faculty of Management and Commerce, 2016
- Full Text:
- Date Issued: 2016-11
- Authors: Madziro, Emmanuel Kudzanai
- Date: 2016-11
- Subjects: Public-private sector cooperation , Municipal services , Local government
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/22990 , vital:53396
- Description: Public-Private Partnerships developed in the 1980`s mainly associated with privatising and laissez faire concept and it emerged with the leadership of Regan in the USA and Thatcher in the UK. During this period the role of national governments was intensely debated (Deloitte, 2010). These debates generated the notion of New Public Management theory, that tried to use competitive techniques and certain free market principles within government entities that considered the involvement of the free enterprise in the provision of government service delivery (Kaberuka, 2011). Public-Private Partnerships are a vital component; it is the main reason why they were recognized significantly particularly during the 1990s, predominantly in first world countries and subsequently in developing countries. Basically a Public Private Partnership (PPP) denotes a legal agreement between the public sector and a private enterprise (Kaberuka, 2011). It aims to unite the ability of both public and private sector in manner that will ensure that neither of the side execute the plan on its own. Under this binding agreement, the expertise and wealth, assets of both public and private sector procedure of decision-making are used mutually during the provision of public services or facilities. Both of these parties carry the risk associated, as well as the benefits that will be accrued from the projects. There are particular reasons why the public sector prefers PPPs. These include reduction of the total costs and the primary expenditure that will allow the private sector to help in the elimination of the expenditures to be incurred. (Reynaers et al, 2014). Some of the reasons include the lack of government managerial competencies and certain technical expertise. Furthermore, efficient and novelty in the delivering of public services and goods mainly due to the ability of private sector to have leadership and managerial competencies that allow the provision of supplementary benefits in the PPP in contradictory to conventional projects. (Reynaers et al, 2014). PPPs also ensure competitiveness between the private and public sector entities, which encourage the elimination of unnecessary expenses and the provision of standard services. One of the main characteristics of PPPs is the amalgamating and generation provision of particular public services (Raja et al, 2011). This mean that the particular private entity will execute both projects. Hence therefore, it will have less commitment pertaining to the prioritization of the construction phase, given the fact that it will accrue rewards in the future, particularly during the operation stage. (Raja et al, 2011). This mechanism is pragmatic if the magnitude of service that has to be provided when the quality of service that has to be provided can be precisely be depicted and examined during the course of contractual legal discussion between the two parties. Facilities are usually transferred to the public sector after a pre-determined period. The responsibilities of public and private sector must be specified during the discussion of the contractual agreement. The public participant should the assume the responsibility for establishing social benefit of a project, facilitating with influential decision makers, evaluation of standards, guaranteeing the interests of the public, consequently it should also assume the financial unprofitability of investments, the approximation of the expenditure and sup ply of fundamental information pertaining the projects (Heald et al, 2011). Public-private partnership is a relationship that necessitates the inclusion of both stakeholders which include the private and public sector. PPPs are perceived as solution for effective provision of social infrastructure that is vital for economic development and consistency in both developing and developing worlds (Heald et al 2011). The fiscal, expertise, and lack of competency personnel in public sector can be resolved through engaging the concept of PPPs. , Thesis (MPA) -- Faculty of Management and Commerce, 2016
- Full Text:
- Date Issued: 2016-11
A bring your own device information security behavioural model
- Authors: Musarurwa, Alfred
- Date: 2017
- Subjects: Data protection Computer security -- Management Privacy, Right of
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/8587 , vital:33166
- Description: The Bring Your Own Device (BYOD) phenomenon has become prevalent in the modern-day workplace, including the banking industry. Employees who own devices have become the unintended administrators of the organisation’s information as their mobile devices often carry information belonging to the organisation. The unintended administrator is not necessarily schooled or aware of the information security risks and challenges that are associated with the BYOD. This inadvertently shifts the management of organisational information security from the information technology (IT) administrator to the unintended administrator. This shift leaves the organisation at risk of information security breaches that can permeate the organisation, which result from the behaviour that the unintended administrator displays when operating the mobile device. This study introduces the BYOD Information Security Behavioural (BISB) model. The model constructs are a combination of individual and organisational traits of the unintended administrator. The purpose of this study is to mitigate the risks posed by the unintended administrator in organisations through the implementation this model. The risk that the unintended administrator poses in relation to the BYOD phenomenon results in chief information officers (CIOs) being unable to totally control these mobile devices. Traditional endpoint information security management tools and methods can no longer secure devices in the BYOD the way they can in the traditional network where they are confined to the organisation’s IT administrator. This results in the organisation’s information security becoming the responsibility of the unintended administrator. This study was conducted in the banking sector in Zimbabwe. It is noteworthy that the BYOD phenomenon has become prevalent in the banking sector among other organisational sectors like education, health or even government departments. Information security is also an important component of the banks as such and a choice was made to conduct the study in the banking industry. The design science research paradigm was followed in this study and included a survey of 270 bank employees in Zimbabwe, which received 170 complete responses. A literature review on both employee behaviour and organisational culture was conducted, followed by a case study of a commercial bank in Zimbabwe. The literature review culminated in traits that were then classified as individual traits and organisational traits. Six constructs –, knowledge, attitude, habit, environment, governance and training – were identified from the literature and combined to form the BYOD information security behavioural (BISB) model. Statistical calculations were conducted on the survey results which informed the reliability, validity and rigour of the model constructs. An expert review including industry experts was conducted to evaluate the BISB model. This study concludes by recommending that organisations in Zimbabwe should make use of the BISB model to mitigate the information security risks that are posed by the unintended administrator. While there are technical solutions for managing the information security risks that come with the BYOD, this study points out that without harnessing the individual and organisational traits that make up the BYOD information security behavioural model for the unintended administrator, technical solutions alone will not be effective.
- Full Text:
- Date Issued: 2017
- Authors: Musarurwa, Alfred
- Date: 2017
- Subjects: Data protection Computer security -- Management Privacy, Right of
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/8587 , vital:33166
- Description: The Bring Your Own Device (BYOD) phenomenon has become prevalent in the modern-day workplace, including the banking industry. Employees who own devices have become the unintended administrators of the organisation’s information as their mobile devices often carry information belonging to the organisation. The unintended administrator is not necessarily schooled or aware of the information security risks and challenges that are associated with the BYOD. This inadvertently shifts the management of organisational information security from the information technology (IT) administrator to the unintended administrator. This shift leaves the organisation at risk of information security breaches that can permeate the organisation, which result from the behaviour that the unintended administrator displays when operating the mobile device. This study introduces the BYOD Information Security Behavioural (BISB) model. The model constructs are a combination of individual and organisational traits of the unintended administrator. The purpose of this study is to mitigate the risks posed by the unintended administrator in organisations through the implementation this model. The risk that the unintended administrator poses in relation to the BYOD phenomenon results in chief information officers (CIOs) being unable to totally control these mobile devices. Traditional endpoint information security management tools and methods can no longer secure devices in the BYOD the way they can in the traditional network where they are confined to the organisation’s IT administrator. This results in the organisation’s information security becoming the responsibility of the unintended administrator. This study was conducted in the banking sector in Zimbabwe. It is noteworthy that the BYOD phenomenon has become prevalent in the banking sector among other organisational sectors like education, health or even government departments. Information security is also an important component of the banks as such and a choice was made to conduct the study in the banking industry. The design science research paradigm was followed in this study and included a survey of 270 bank employees in Zimbabwe, which received 170 complete responses. A literature review on both employee behaviour and organisational culture was conducted, followed by a case study of a commercial bank in Zimbabwe. The literature review culminated in traits that were then classified as individual traits and organisational traits. Six constructs –, knowledge, attitude, habit, environment, governance and training – were identified from the literature and combined to form the BYOD information security behavioural (BISB) model. Statistical calculations were conducted on the survey results which informed the reliability, validity and rigour of the model constructs. An expert review including industry experts was conducted to evaluate the BISB model. This study concludes by recommending that organisations in Zimbabwe should make use of the BISB model to mitigate the information security risks that are posed by the unintended administrator. While there are technical solutions for managing the information security risks that come with the BYOD, this study points out that without harnessing the individual and organisational traits that make up the BYOD information security behavioural model for the unintended administrator, technical solutions alone will not be effective.
- Full Text:
- Date Issued: 2017
A critical analysis of the dynamics of intergovernmental relations in Zimbabwe
- Authors: Chakunda, Vincent
- Date: 2017
- Subjects: Intergovernmental fiscal relations -- Zimbabwe International relations
- Language: English
- Type: Thesis , Doctoral , Public Administration
- Identifier: http://hdl.handle.net/10353/7979 , vital:31345
- Description: The field of intergovernmental relations (IGR), both from a conceptual and practical perspective presents a contested order in Zimbabwe’s political and public administration discourse, with a fairly long and complex historical and institutional context. The advent of colonialism in Zimbabwe (then Rhodesia) gave birth to a dualised form of government with a separatist development agenda. The dualistic model of government was anchored on a segregationist centralist ideology that advanced a white supremacist agenda while entrenching underdevelopment in native areas. This was attained through the use of draconic and ingrained racially discriminatory laws, ordinances and policy enactments, inter alia, the 1910 High Commissioner’s Proclamation, the Native Councils Act, the African Councils Act, and the District Councils Act which supported the overriding philosophy of colonialist hegemony. The direct rule policy was used and in practice, administrative, political, judicial and legislative powers were under the purview of the whites. Under this political dispensation, the nature of IGR was typically a master-servant relationship as African institutions had limited policy latitude under the tentacles of race-driven white control over the socio-economic and political space with an exploitative and subservient underpinning. The demise of colonialism and the birth of independent Zimbabwe in 1980 ushered a new political dispensation. The post-independence government embarked on a number of reforms aimed at dismantling the racist undertones of government. These reforms include the expanded decentralization frameworks supported by legislative instruments and policies such as the 1984 Prime Minister’s Directive and the 1996 thirteen principles of decentralization. Other key reforms are the 1996 Urban Councils Act, Chapter 29:15 and the 1988 Rural District Councils Act, Chapter 29:13. However, it is important to note that despite this plethora of legislation and reforms purportedly meant to dismantle racist backed institutional differentiation, the new national government did not depose its excessive control on sub-national governments. It is therefore an insoluble contradiction that the legislation and institutions created in post-independence Zimbabwe promoted the autonomy of sub-national governments while broadening democracy and citizen participation. This era rather presents an aporetic discourse epitomized by the national government’s perfection of colonial dominance approaches through creating legislation and institutions to retain wide and extensive control of sub-national governments. The Global Political Agreement of 2009 culminated into the promulgation of the Constitution of Zimbabwe Amendment Number 20 of 2013 with provisions for devolution of power, Provincial and Metropolitan Councils and the enshrinement of Local Government as a tier of government with constitutionally guaranteed autonomy. However, despite these reforms with far reaching implications on the configuration of IGR, the ZANUPF led national government is lethargic in implementing them. This has sparked controversy as these constitutional reforms and their potential to promote an integrated and efficient system of governance may turn out to be a pyrrhic victory. This is so because the necessary legislation anchoring the constitutional reforms may not be created in the foreseeable future as the current national government views devolution, for instance, as tantamount to surrendering political power to sub-national institutions. The purpose of the study was to critically examine the dynamics of intergovernmental relations in Zimbabwe. The overlapping authority model of IGR and the theory of networked governance underpinned the study. A comparative study of IGR was conducted focusing on two federal nations (United States of America) and Nigeria) and two unitary nations (United Kingdom and South Africa). A qualitative phenomenological methodology was used and the sample size was 20 respondents selected using the purposive sampling technique. Data was collected using in-depth interviews and analyzed using thematic analysis and critical discourse analysis. Key findings of the study reflected on the conception and relevance of IGR in unitary nations in contrast to classical perspectives that restricted the field as a discourse of federalism. The study established that the unitary system of Zimbabwe is anchored on a strong centralist ideology that suffocates the autonomy of sub-national institutions. In the same context, there is absence of political will on the part of the ZANUPF led government to implement crucial constitutional reforms that have a bearing on the configuration of IGR. The study also revealed that political party incongruence is a threat to intergovernmental coordination, integrated planning and collaborative development. Various recommendations were made from the study and these include that national government should expedite the implementation of the Constitution, codification of IGR by way of legislation and rationalization of fiscal transfers and intergovernmental fiscal equalization.
- Full Text:
- Date Issued: 2017
- Authors: Chakunda, Vincent
- Date: 2017
- Subjects: Intergovernmental fiscal relations -- Zimbabwe International relations
- Language: English
- Type: Thesis , Doctoral , Public Administration
- Identifier: http://hdl.handle.net/10353/7979 , vital:31345
- Description: The field of intergovernmental relations (IGR), both from a conceptual and practical perspective presents a contested order in Zimbabwe’s political and public administration discourse, with a fairly long and complex historical and institutional context. The advent of colonialism in Zimbabwe (then Rhodesia) gave birth to a dualised form of government with a separatist development agenda. The dualistic model of government was anchored on a segregationist centralist ideology that advanced a white supremacist agenda while entrenching underdevelopment in native areas. This was attained through the use of draconic and ingrained racially discriminatory laws, ordinances and policy enactments, inter alia, the 1910 High Commissioner’s Proclamation, the Native Councils Act, the African Councils Act, and the District Councils Act which supported the overriding philosophy of colonialist hegemony. The direct rule policy was used and in practice, administrative, political, judicial and legislative powers were under the purview of the whites. Under this political dispensation, the nature of IGR was typically a master-servant relationship as African institutions had limited policy latitude under the tentacles of race-driven white control over the socio-economic and political space with an exploitative and subservient underpinning. The demise of colonialism and the birth of independent Zimbabwe in 1980 ushered a new political dispensation. The post-independence government embarked on a number of reforms aimed at dismantling the racist undertones of government. These reforms include the expanded decentralization frameworks supported by legislative instruments and policies such as the 1984 Prime Minister’s Directive and the 1996 thirteen principles of decentralization. Other key reforms are the 1996 Urban Councils Act, Chapter 29:15 and the 1988 Rural District Councils Act, Chapter 29:13. However, it is important to note that despite this plethora of legislation and reforms purportedly meant to dismantle racist backed institutional differentiation, the new national government did not depose its excessive control on sub-national governments. It is therefore an insoluble contradiction that the legislation and institutions created in post-independence Zimbabwe promoted the autonomy of sub-national governments while broadening democracy and citizen participation. This era rather presents an aporetic discourse epitomized by the national government’s perfection of colonial dominance approaches through creating legislation and institutions to retain wide and extensive control of sub-national governments. The Global Political Agreement of 2009 culminated into the promulgation of the Constitution of Zimbabwe Amendment Number 20 of 2013 with provisions for devolution of power, Provincial and Metropolitan Councils and the enshrinement of Local Government as a tier of government with constitutionally guaranteed autonomy. However, despite these reforms with far reaching implications on the configuration of IGR, the ZANUPF led national government is lethargic in implementing them. This has sparked controversy as these constitutional reforms and their potential to promote an integrated and efficient system of governance may turn out to be a pyrrhic victory. This is so because the necessary legislation anchoring the constitutional reforms may not be created in the foreseeable future as the current national government views devolution, for instance, as tantamount to surrendering political power to sub-national institutions. The purpose of the study was to critically examine the dynamics of intergovernmental relations in Zimbabwe. The overlapping authority model of IGR and the theory of networked governance underpinned the study. A comparative study of IGR was conducted focusing on two federal nations (United States of America) and Nigeria) and two unitary nations (United Kingdom and South Africa). A qualitative phenomenological methodology was used and the sample size was 20 respondents selected using the purposive sampling technique. Data was collected using in-depth interviews and analyzed using thematic analysis and critical discourse analysis. Key findings of the study reflected on the conception and relevance of IGR in unitary nations in contrast to classical perspectives that restricted the field as a discourse of federalism. The study established that the unitary system of Zimbabwe is anchored on a strong centralist ideology that suffocates the autonomy of sub-national institutions. In the same context, there is absence of political will on the part of the ZANUPF led government to implement crucial constitutional reforms that have a bearing on the configuration of IGR. The study also revealed that political party incongruence is a threat to intergovernmental coordination, integrated planning and collaborative development. Various recommendations were made from the study and these include that national government should expedite the implementation of the Constitution, codification of IGR by way of legislation and rationalization of fiscal transfers and intergovernmental fiscal equalization.
- Full Text:
- Date Issued: 2017
A Critical analysis of trade facilitation practices of Zimbabwe customs administration
- Authors: Ntuli, Ferdinand Everest
- Date: 2017
- Subjects: Trade blocs International economic integration Border stations -- Zimbabwe
- Language: English
- Type: Thesis , Doctoral , PhD(Public Administration)
- Identifier: http://hdl.handle.net/10353/10636 , vital:35648
- Description: Trade facilitation practices are an attempt to eradicate non-tariff barriers. Barriers to trade may be encountered before goods reach the border, at the border or after goods reach the border. This study is concerned with processes that occur at the border. This suggests that trade facilitation is viewed within the context of customs procedures and operations at the border posts that have been identified. This study undertakes an analysis of trade facilitation practices in the Zimbabwe customs administration. The study endeavours to identify bottlenecks in the movement of goods across borders. The study tries to establish the extent to which trade facilitation practices in Zimbabwe conform to international best practice. The study also attempts to establish opportunities and threats for trade facilitation in the current arrangements. The researcher establishes that the following areas require improvement through further study; simplicity of procedures, transparency of processes, cooperation of stakeholders, standardisation of processes harmonisation of processes and predictability of processes .The research problem lies in the delays and increased trade transaction costs that have been reported by traders. This ultimately leads to traders who are not competitive on the international scene. It also makes it difficult for small to medium enterprises since they are affected more by high trade transaction costs due to lower profits and turnover. The Zimbabwean economy is dominated by small to medium enterprises which contribute significantly to the economy. The assumption of the study is that if trade facilitation practices are implemented trade volumes will increase leading to a vibrant national economy. The research problem is examined through an assessment of the perception of traders, clearing agents and customs officials on the effectiveness of trade facilitation practices that are currently in place. A mixture of qualitative and quantitative methodologies was used. The major tool used was a self-administered questionnaire issued to traders. Focus group discussions and secondary data from documents were important, especially for qualitative data. The conclusions of the research are premised on the responses by the respondents. The study takes a particular interest in trade facilitation measures prescribed by regional, multilateral and plurilateral organisations. The study examines the extent of conformity to trade facilitation measures prescribed by international organisations. The recommendations presented in the study are derived from the input and responses provided by the participants. Recommendations presented are aimed at bringing about solutions to the shortcomings in trade facilitation practices. The study has identified areas that need to be addressed so as to ensure facilitation of trade. However there are still some areas that require further studies.
- Full Text:
- Date Issued: 2017
- Authors: Ntuli, Ferdinand Everest
- Date: 2017
- Subjects: Trade blocs International economic integration Border stations -- Zimbabwe
- Language: English
- Type: Thesis , Doctoral , PhD(Public Administration)
- Identifier: http://hdl.handle.net/10353/10636 , vital:35648
- Description: Trade facilitation practices are an attempt to eradicate non-tariff barriers. Barriers to trade may be encountered before goods reach the border, at the border or after goods reach the border. This study is concerned with processes that occur at the border. This suggests that trade facilitation is viewed within the context of customs procedures and operations at the border posts that have been identified. This study undertakes an analysis of trade facilitation practices in the Zimbabwe customs administration. The study endeavours to identify bottlenecks in the movement of goods across borders. The study tries to establish the extent to which trade facilitation practices in Zimbabwe conform to international best practice. The study also attempts to establish opportunities and threats for trade facilitation in the current arrangements. The researcher establishes that the following areas require improvement through further study; simplicity of procedures, transparency of processes, cooperation of stakeholders, standardisation of processes harmonisation of processes and predictability of processes .The research problem lies in the delays and increased trade transaction costs that have been reported by traders. This ultimately leads to traders who are not competitive on the international scene. It also makes it difficult for small to medium enterprises since they are affected more by high trade transaction costs due to lower profits and turnover. The Zimbabwean economy is dominated by small to medium enterprises which contribute significantly to the economy. The assumption of the study is that if trade facilitation practices are implemented trade volumes will increase leading to a vibrant national economy. The research problem is examined through an assessment of the perception of traders, clearing agents and customs officials on the effectiveness of trade facilitation practices that are currently in place. A mixture of qualitative and quantitative methodologies was used. The major tool used was a self-administered questionnaire issued to traders. Focus group discussions and secondary data from documents were important, especially for qualitative data. The conclusions of the research are premised on the responses by the respondents. The study takes a particular interest in trade facilitation measures prescribed by regional, multilateral and plurilateral organisations. The study examines the extent of conformity to trade facilitation measures prescribed by international organisations. The recommendations presented in the study are derived from the input and responses provided by the participants. Recommendations presented are aimed at bringing about solutions to the shortcomings in trade facilitation practices. The study has identified areas that need to be addressed so as to ensure facilitation of trade. However there are still some areas that require further studies.
- Full Text:
- Date Issued: 2017