Psychological capital, psychological empowerment and organisational citizenship behaviour among nurses in public hospitals in Eastern Cape, South Africa
- Chamisa, Shingirayi Florence
- Authors: Chamisa, Shingirayi Florence
- Date: 2018
- Subjects: Organizational behavior--South Africa Nurses--Employment--South Africa--Eastern Cape Organizational effectiveness--South Africa
- Language: English
- Type: Thesis , Doctoral , Industrial Psychology
- Identifier: http://hdl.handle.net/10353/15441 , vital:40408
- Description: The current task environment in the South African public hospitals has reconfirmed the importance of researching on the psychological environment and its influence on individual employee performance. The motivation of this study is to examine the relationship between psychological capital and psychological empowerment on the one hand and organisational citizenship behaviour on the other hand among nurses within selected public hospitals in the Eastern Cape Province of South Africa. This contributes to the theoretical conceptual knowledge on how performance can be enhanced through the appropriate provision of psychological resources in the workplace and the promotion of competence, efficiency and sustainability of organisations. Survey questionnaires were used to collect data. Inferential analysis from SPSS was carried out to understand the antecedents and consequences of organisation citizenship behaviour. An overall model of the study was also identified through AMOS using structural equation modeling. Findings from the selected South African public hospitals indicate that there is a significant positive relationship between psychological capital and psychological empowerment on the one hand and organisational citizenship behaviour on the other hand among nurses within the selected public hospitals. The results validate certain aspects of the Conservative frame work and the Job Demands Resources Model. The study recommends that hospital managers and supervisors should determine the social networks in their hospitals as a strategy to promote performance and organisational citizenship behaviour. Individual employees who are located at the fringes of the network must be recognised and empowered. This allows for the comparison evaluation of both individual and organisational characteristics on organisational citizenship behaviour and the promotion of slack resources which are important in maintaining a steady organisational performance which further widens organisational capacity.
- Full Text:
- Date Issued: 2018
- Authors: Chamisa, Shingirayi Florence
- Date: 2018
- Subjects: Organizational behavior--South Africa Nurses--Employment--South Africa--Eastern Cape Organizational effectiveness--South Africa
- Language: English
- Type: Thesis , Doctoral , Industrial Psychology
- Identifier: http://hdl.handle.net/10353/15441 , vital:40408
- Description: The current task environment in the South African public hospitals has reconfirmed the importance of researching on the psychological environment and its influence on individual employee performance. The motivation of this study is to examine the relationship between psychological capital and psychological empowerment on the one hand and organisational citizenship behaviour on the other hand among nurses within selected public hospitals in the Eastern Cape Province of South Africa. This contributes to the theoretical conceptual knowledge on how performance can be enhanced through the appropriate provision of psychological resources in the workplace and the promotion of competence, efficiency and sustainability of organisations. Survey questionnaires were used to collect data. Inferential analysis from SPSS was carried out to understand the antecedents and consequences of organisation citizenship behaviour. An overall model of the study was also identified through AMOS using structural equation modeling. Findings from the selected South African public hospitals indicate that there is a significant positive relationship between psychological capital and psychological empowerment on the one hand and organisational citizenship behaviour on the other hand among nurses within the selected public hospitals. The results validate certain aspects of the Conservative frame work and the Job Demands Resources Model. The study recommends that hospital managers and supervisors should determine the social networks in their hospitals as a strategy to promote performance and organisational citizenship behaviour. Individual employees who are located at the fringes of the network must be recognised and empowered. This allows for the comparison evaluation of both individual and organisational characteristics on organisational citizenship behaviour and the promotion of slack resources which are important in maintaining a steady organisational performance which further widens organisational capacity.
- Full Text:
- Date Issued: 2018
The role of local economic development in the empowerment of women in rural areas : the case of Makana Municipality
- Authors: Hani, Nomkita Octavia
- Date: 2019
- Subjects: Economic development , Women in development
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/19772 , vital:43237
- Description: The aim of the study was to explore the role of Local economic development (LED) in empowering rural women in Makana Municipally. The researcher intended to achieve the following objectives (i) to assess the role of LED among the rural women of Makana Municipality in strengthening economic development ii) to explore the LED challenges confronted by the community and the municipality in the implementation of economic empowerment programs that will create economic opportunities for rural women iii) to identify the way forward in enhancing the LED strategy to empower rural women to enable them participate in economic programs of the local Municipality that will benefit them and the community. The study adopted a qualitative approach and purposive sampling methods which were used to select samples for the study. Open ended questions were used in face to face interviews and focus groups to collect data in Makana Municipality. The study findings indicated that while women are part LED activities in the Makana municipality, the benefits that accrue to them are still minimal and trickling down to very few of them because of egoism and nepotism, corruption and crime, favouritism and poor communication. There is a great need for interventions requiring regular visits from LED officials and provision of educational programs in the local language, to enable the women to have a clear understanding of the benefits that accrue to them from LED projects, notwithstanding the opportunities open to them for participation. The study then proposed recommendations to empower women which include making resources available for their empowerment, such as, the provision of skill development programs, knowledge and information distribution, reviewing of the LED policy, infrastructure development and access to markets. , Thesis (MCom) -- Faculty of Management and Commerce, 2019
- Full Text:
- Date Issued: 2019
- Authors: Hani, Nomkita Octavia
- Date: 2019
- Subjects: Economic development , Women in development
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/19772 , vital:43237
- Description: The aim of the study was to explore the role of Local economic development (LED) in empowering rural women in Makana Municipally. The researcher intended to achieve the following objectives (i) to assess the role of LED among the rural women of Makana Municipality in strengthening economic development ii) to explore the LED challenges confronted by the community and the municipality in the implementation of economic empowerment programs that will create economic opportunities for rural women iii) to identify the way forward in enhancing the LED strategy to empower rural women to enable them participate in economic programs of the local Municipality that will benefit them and the community. The study adopted a qualitative approach and purposive sampling methods which were used to select samples for the study. Open ended questions were used in face to face interviews and focus groups to collect data in Makana Municipality. The study findings indicated that while women are part LED activities in the Makana municipality, the benefits that accrue to them are still minimal and trickling down to very few of them because of egoism and nepotism, corruption and crime, favouritism and poor communication. There is a great need for interventions requiring regular visits from LED officials and provision of educational programs in the local language, to enable the women to have a clear understanding of the benefits that accrue to them from LED projects, notwithstanding the opportunities open to them for participation. The study then proposed recommendations to empower women which include making resources available for their empowerment, such as, the provision of skill development programs, knowledge and information distribution, reviewing of the LED policy, infrastructure development and access to markets. , Thesis (MCom) -- Faculty of Management and Commerce, 2019
- Full Text:
- Date Issued: 2019
A model for enhancing trust in information systems tools within Nigeria media planning agencies
- Olaitan, Olutoyin https://orcid.org/0000-0002-5350-4136
- Authors: Olaitan, Olutoyin https://orcid.org/0000-0002-5350-4136
- Date: 2014-06
- Subjects: Information resources management--Nigeria , Information networks--Security measures--Nigeria
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/24904 , vital:63669
- Description: Media Planning Agencies (MPAs) are responsible for purchasing time and advertising space on behalf of organisations who desire to advertise or market their products and services (Kupoluyi, 2011). These agencies perform their tasks based on the evaluative factors of pricing, demographics, reach, psychographics and other factors relevant to the clients’ target market which are all enabled by technology. MPAs utilise industry specific Information Systems (IS) tools in their business processes. McKnight (2005) contends that trust in IS tools directly impacts on the willingness of a user to depend on such IS tools for accomplishing their goals. The research problem exists due to the fact that the current level of trust in these IS tools employed within MPAs in Nigeria is very low (Egbonwon, 2012). This distrust has led to the non-optimisation of the available tools. Empirical findings reveal that most of the personnel in these agencies prefer to actualise their processes manually, or at best with the limited aid of Microsoft Office tools such as Excel and Word (Akharume, 2012). Thus the research problem investigated trust-enhancing mechanisms for IS tools in MPAs to improve efficient and effective use. The study conducted an in-depth critique of the role of trust in maximizing IS tools to improve efficiency and effectiveness within Nigerian Small and Medium Enterprises (SMEs). This was done through a literature review and questionnaire. The output of the research process is the proposition of a model for enhancing trust in IS tools within MPAs. The study proposed that the enhancement of trust in IS tools will lead to optimal use of these tools, thus leading to efficiency and effectiveness in the operations of Nigerian MPAs. The model was developed by following Hevner, March, Park and Ram’s (2004) Design Science research guidelines and validated through an expert review process. The outcome of the expert review was used to further refine the model and thereafter conclude the study. It is believed that the outcome of this research will empower MPAs to become competitive nationally, grow into global players in their industry and achieve efficiency with regards to how business is conducted. , Thesis (MCom IS) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014-06
- Authors: Olaitan, Olutoyin https://orcid.org/0000-0002-5350-4136
- Date: 2014-06
- Subjects: Information resources management--Nigeria , Information networks--Security measures--Nigeria
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/24904 , vital:63669
- Description: Media Planning Agencies (MPAs) are responsible for purchasing time and advertising space on behalf of organisations who desire to advertise or market their products and services (Kupoluyi, 2011). These agencies perform their tasks based on the evaluative factors of pricing, demographics, reach, psychographics and other factors relevant to the clients’ target market which are all enabled by technology. MPAs utilise industry specific Information Systems (IS) tools in their business processes. McKnight (2005) contends that trust in IS tools directly impacts on the willingness of a user to depend on such IS tools for accomplishing their goals. The research problem exists due to the fact that the current level of trust in these IS tools employed within MPAs in Nigeria is very low (Egbonwon, 2012). This distrust has led to the non-optimisation of the available tools. Empirical findings reveal that most of the personnel in these agencies prefer to actualise their processes manually, or at best with the limited aid of Microsoft Office tools such as Excel and Word (Akharume, 2012). Thus the research problem investigated trust-enhancing mechanisms for IS tools in MPAs to improve efficient and effective use. The study conducted an in-depth critique of the role of trust in maximizing IS tools to improve efficiency and effectiveness within Nigerian Small and Medium Enterprises (SMEs). This was done through a literature review and questionnaire. The output of the research process is the proposition of a model for enhancing trust in IS tools within MPAs. The study proposed that the enhancement of trust in IS tools will lead to optimal use of these tools, thus leading to efficiency and effectiveness in the operations of Nigerian MPAs. The model was developed by following Hevner, March, Park and Ram’s (2004) Design Science research guidelines and validated through an expert review process. The outcome of the expert review was used to further refine the model and thereafter conclude the study. It is believed that the outcome of this research will empower MPAs to become competitive nationally, grow into global players in their industry and achieve efficiency with regards to how business is conducted. , Thesis (MCom IS) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014-06
Critical analysis of the implementation of government-wide monitoring and evaluation system in Eastern Cape municipalities - case study of Chris Hani District Municipality
- Authors: Mviko, Vuyiseka Nosipho
- Date: 2016
- Subjects: Government productivity -- South Africa -- Eastern Cape -- Evaluation Management information systems Government accountability
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2877 , vital:28117
- Description: South Africa is faced with enormous backlog of service delivery which is attributed to the apartheid government and performance challenges especially in areas like Eastern Cape. It was then identified that there was no uniform system to monitor and evaluate performance of government institutions and the impact of the services they render to the community. The government then adopted a monitoring and evaluation system called Government - Wide Monitoring and Evaluation System for all government departments and municipalities. This study analysed the implementation of this Government-Wide Monitoring and Evaluation System in Eastern Cape Municipalities with specific reference to Chris Hani District Municipality. It further assessed the effectiveness of this monitoring and evaluation system and whether its implementation has improved performance in municipalities, so as to identify the hampering limitations and the appropriate improvement strategies that can be recommended. In order to reach conclusions to the questions and objectives, the study was conducted using qualitative research methodology. Interviews were conducted as described in chapter 3. Chapter 4 presents the findings that were achieved from the interviews and the interpretation of these findings whilst chapter 5 presents conclusion and recommendations based on the findings.
- Full Text:
- Date Issued: 2016
- Authors: Mviko, Vuyiseka Nosipho
- Date: 2016
- Subjects: Government productivity -- South Africa -- Eastern Cape -- Evaluation Management information systems Government accountability
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2877 , vital:28117
- Description: South Africa is faced with enormous backlog of service delivery which is attributed to the apartheid government and performance challenges especially in areas like Eastern Cape. It was then identified that there was no uniform system to monitor and evaluate performance of government institutions and the impact of the services they render to the community. The government then adopted a monitoring and evaluation system called Government - Wide Monitoring and Evaluation System for all government departments and municipalities. This study analysed the implementation of this Government-Wide Monitoring and Evaluation System in Eastern Cape Municipalities with specific reference to Chris Hani District Municipality. It further assessed the effectiveness of this monitoring and evaluation system and whether its implementation has improved performance in municipalities, so as to identify the hampering limitations and the appropriate improvement strategies that can be recommended. In order to reach conclusions to the questions and objectives, the study was conducted using qualitative research methodology. Interviews were conducted as described in chapter 3. Chapter 4 presents the findings that were achieved from the interviews and the interpretation of these findings whilst chapter 5 presents conclusion and recommendations based on the findings.
- Full Text:
- Date Issued: 2016
The implications of indigenisation policy on women empowerment in Zimbabwe: A Case Study of Mhondoro-Ngezi District
- Authors: Makosa, Precious Tariro
- Date: 2020
- Subjects: Zimbabwe -- Economic policy Women in development -- Zimbabwe
- Language: English
- Type: Thesis , Masters , MCom (Development Studies)
- Identifier: http://hdl.handle.net/10353/12406 , vital:39261
- Description: The study sought to establish how the indigenisation policy solves women discrimination by empowering them through the Community Share Ownership Trust revenue. Literature reveals that Zimbabwe was not the first country to implement the indigenization policy as it was implemented in neighbouring countries. The aim of the policy was to disempower foreign investors and empower local people with the aim of lifting up the standards of the discriminated and less privileged, such as women. Based on the results, the study establishes and concludes that discrimination of women was poorly addressed by the indigenization policy due to some factors such as poor presentation of women in the law-making bodies, patriarchal dominance as well as cultural beliefs that supress women, and lack of clarity on policy objectives. Therefore, a top-down approach was used to address the problem of discrimination faced by women at market place. As a result the approach yielded a negative outcome because empowerment of women without women ideas is impossible. Basic Need Approach (BNA) and Capability Approach (CA) are the two approaches discussed in relation to women and Indigenization, Economic and Empowerment policy in Zimbabwe, with a case reference to Mhondoro-Ngezi district. More preference was given to the capability approach. This was so because it helps to explain the abilities and potential in women as entrepreneurs who produce outcomes to development of society and the nation at large. The study was qualitative in nature of which descriptive research design was employed where semi-structured interviews and focus group discussions were used as research tools.
- Full Text:
- Date Issued: 2020
- Authors: Makosa, Precious Tariro
- Date: 2020
- Subjects: Zimbabwe -- Economic policy Women in development -- Zimbabwe
- Language: English
- Type: Thesis , Masters , MCom (Development Studies)
- Identifier: http://hdl.handle.net/10353/12406 , vital:39261
- Description: The study sought to establish how the indigenisation policy solves women discrimination by empowering them through the Community Share Ownership Trust revenue. Literature reveals that Zimbabwe was not the first country to implement the indigenization policy as it was implemented in neighbouring countries. The aim of the policy was to disempower foreign investors and empower local people with the aim of lifting up the standards of the discriminated and less privileged, such as women. Based on the results, the study establishes and concludes that discrimination of women was poorly addressed by the indigenization policy due to some factors such as poor presentation of women in the law-making bodies, patriarchal dominance as well as cultural beliefs that supress women, and lack of clarity on policy objectives. Therefore, a top-down approach was used to address the problem of discrimination faced by women at market place. As a result the approach yielded a negative outcome because empowerment of women without women ideas is impossible. Basic Need Approach (BNA) and Capability Approach (CA) are the two approaches discussed in relation to women and Indigenization, Economic and Empowerment policy in Zimbabwe, with a case reference to Mhondoro-Ngezi district. More preference was given to the capability approach. This was so because it helps to explain the abilities and potential in women as entrepreneurs who produce outcomes to development of society and the nation at large. The study was qualitative in nature of which descriptive research design was employed where semi-structured interviews and focus group discussions were used as research tools.
- Full Text:
- Date Issued: 2020
A review of the water service development plan and service delivery budget and implementation plan (SDBIP) alignment with performance management system in Buffalo City Metropolitan Municipality
- Authors: Sali, Bongani Zandisile
- Date: 2016
- Subjects: Sustainable urban development Environmental management Municipal services
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/12755 , vital:39358
- Description: In South Africa, the Constitution, 1996, the Municipal Structures Act,1998 (Act 117 of 1998), the Municipal Systems Act, 2000 (Act 32 of 2000) and the Municipal Finance Management, 2003 (Act 56 of 2003) place municipalities at the forefront for providing basic services such as waste management, electricity, water, sanitation, roads and transport to the communities. The journey that the local government sphere in South Africa has taken over the last 22 years has not gone smoothly, in some respects it has been a bumpy ride one. A single, unified local government had to be established from the fragmented, undemocratic, unaccountable and racially divided local government system that was inherited. The constitutional and political structure of local government, its promise of democratic accountability, and the delivery of services to improve the lives of citizens has proven to be challenging in their implementation. Performance management was introduced in the local government sphere to improve performance by establishing a rational planning process based on the assumption that “business methods” would be more effective than traditional public administration approaches. There is a problem with municipalities such as the BCMM; the problem is that they operate their WSDP, SDBIP, IDP, budget and PMS in silos. The WSDP, SDBIP, IDP, budget and PMS must be aligned so that BCMM can be able to deliver basic services like water and sanitation. The study sought to review the Water Services Development Plan and Service Budget Implementation Plan Alignment with the Performance Management System in Buffalo City Metropolitan Municipality. Data was collected using interviews from a sample of participants comprising mainly of managers of the BCMM, revealed that most of the performance targets set in the financial years 2009 to 2015 were not achieved. The study came up with the following recommendations that there should be regular workshops, training of BCMM officials in the importance of the alignment of the WSDP and SDBIP with the performance management system in the BCMM. The PMS should contribute in the improvement of productivity, through achieving set targets and goals as planned. The processes must be fully integrated. Challenges facing BCMM in terms of alignment must be addressed. There is also a need for sound annual plans with targets (quarterly) that show how the annual targets will be achieved.
- Full Text:
- Date Issued: 2016
- Authors: Sali, Bongani Zandisile
- Date: 2016
- Subjects: Sustainable urban development Environmental management Municipal services
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/12755 , vital:39358
- Description: In South Africa, the Constitution, 1996, the Municipal Structures Act,1998 (Act 117 of 1998), the Municipal Systems Act, 2000 (Act 32 of 2000) and the Municipal Finance Management, 2003 (Act 56 of 2003) place municipalities at the forefront for providing basic services such as waste management, electricity, water, sanitation, roads and transport to the communities. The journey that the local government sphere in South Africa has taken over the last 22 years has not gone smoothly, in some respects it has been a bumpy ride one. A single, unified local government had to be established from the fragmented, undemocratic, unaccountable and racially divided local government system that was inherited. The constitutional and political structure of local government, its promise of democratic accountability, and the delivery of services to improve the lives of citizens has proven to be challenging in their implementation. Performance management was introduced in the local government sphere to improve performance by establishing a rational planning process based on the assumption that “business methods” would be more effective than traditional public administration approaches. There is a problem with municipalities such as the BCMM; the problem is that they operate their WSDP, SDBIP, IDP, budget and PMS in silos. The WSDP, SDBIP, IDP, budget and PMS must be aligned so that BCMM can be able to deliver basic services like water and sanitation. The study sought to review the Water Services Development Plan and Service Budget Implementation Plan Alignment with the Performance Management System in Buffalo City Metropolitan Municipality. Data was collected using interviews from a sample of participants comprising mainly of managers of the BCMM, revealed that most of the performance targets set in the financial years 2009 to 2015 were not achieved. The study came up with the following recommendations that there should be regular workshops, training of BCMM officials in the importance of the alignment of the WSDP and SDBIP with the performance management system in the BCMM. The PMS should contribute in the improvement of productivity, through achieving set targets and goals as planned. The processes must be fully integrated. Challenges facing BCMM in terms of alignment must be addressed. There is also a need for sound annual plans with targets (quarterly) that show how the annual targets will be achieved.
- Full Text:
- Date Issued: 2016
The impact of mineral resources production on economic growth in South Africa
- Authors: Kholwane, Noluthando
- Date: 2018
- Subjects: Economic development -- South Africa South Africa -- Economic conditions
- Language: English
- Type: Thesis , Masters , MCom (Economics)
- Identifier: http://hdl.handle.net/10353/13502 , vital:39674
- Description: South Africa is widely known in the world as a country rich in mineral resources mainly due to its large mineral reserves of gold and diamonds. Such wealth in mineral resources in the country raises the expectations of advanced economic growth. How the production of mineral resources influences economic growth in a country is an interesting area of investigation. Therefore, this study examined the impact of mineral resources production on economic growth using the standard econometric techniques, such as stationarity tests, Johansen co-integration test and the Vector Error Correction Model (VECM) estimation technique, using quarterly data between 1995 and 2016. In addition, diagnostic tests and impulse response analysis were conducted. In the model estimation, real gross domestic product (GDP) was regressed against mineral resource production as a percentage of GDP (MRP/GDP), Final Consumption Expenditure by Households (FCE_by Houselds), gross fixed capital formation as a percentage of GDP (excluding mining investment) (GFCF/GDP), labour productivity (LP) and Rand/ Dollar exchange rate (ER). The results from this study show that the explanatory variables without mineral resource governance positively influence GDP in the long run. On the other hand, the diagnostic test results indicate that the model is well specified and fitted since residuals are homoscedastic, normally distributed without autocorrelation. Likewise, the impulse response of real GDP is positive for mineral resource production, fixed capital formation and final consumption by household. Moreover, real GDP reacts negatively from shocks of labour productivity and exchange rate. Based on the outcomes of the study, from a policy perspective, intensified productive activities other than mineral resources production and re-investment of mineral rents could guarantee a sustainable increase in the real gross domestic product of a country in the long run. Furthermore, raw material processing should also be a consideration to foster economic growth in South Africa.
- Full Text:
- Date Issued: 2018
- Authors: Kholwane, Noluthando
- Date: 2018
- Subjects: Economic development -- South Africa South Africa -- Economic conditions
- Language: English
- Type: Thesis , Masters , MCom (Economics)
- Identifier: http://hdl.handle.net/10353/13502 , vital:39674
- Description: South Africa is widely known in the world as a country rich in mineral resources mainly due to its large mineral reserves of gold and diamonds. Such wealth in mineral resources in the country raises the expectations of advanced economic growth. How the production of mineral resources influences economic growth in a country is an interesting area of investigation. Therefore, this study examined the impact of mineral resources production on economic growth using the standard econometric techniques, such as stationarity tests, Johansen co-integration test and the Vector Error Correction Model (VECM) estimation technique, using quarterly data between 1995 and 2016. In addition, diagnostic tests and impulse response analysis were conducted. In the model estimation, real gross domestic product (GDP) was regressed against mineral resource production as a percentage of GDP (MRP/GDP), Final Consumption Expenditure by Households (FCE_by Houselds), gross fixed capital formation as a percentage of GDP (excluding mining investment) (GFCF/GDP), labour productivity (LP) and Rand/ Dollar exchange rate (ER). The results from this study show that the explanatory variables without mineral resource governance positively influence GDP in the long run. On the other hand, the diagnostic test results indicate that the model is well specified and fitted since residuals are homoscedastic, normally distributed without autocorrelation. Likewise, the impulse response of real GDP is positive for mineral resource production, fixed capital formation and final consumption by household. Moreover, real GDP reacts negatively from shocks of labour productivity and exchange rate. Based on the outcomes of the study, from a policy perspective, intensified productive activities other than mineral resources production and re-investment of mineral rents could guarantee a sustainable increase in the real gross domestic product of a country in the long run. Furthermore, raw material processing should also be a consideration to foster economic growth in South Africa.
- Full Text:
- Date Issued: 2018
A study of job stress, job satisfaction and turnover intentions among employees of the Eastern Cape Provincial Legislature in Bisho
- Authors: Tom, Zoliswa Mavis
- Date: 2015
- Subjects: Job stress Job satisfaction Labor turnover -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/1948 , vital:27587
- Description: According to Greenberg (2011) stress is an inevitable fact of organizational life today, and has an effect on both the employer and employee. The main aim of this study was on finding out the effect of job stress on job satisfaction and employee turnover in the Eastern Cape Provincial Legislature department. This study was conducted employing logical positivism as the philosophical paradigm; and this logical positivism derives from only two sources of knowledge which are logical reasoning and empirical experience. The researcher employed a non-experimental exploratory quantitative approach, employing the questionnaire as a data collection instrument. A sample size of 238 participants was used to collect data. Data analysis was done using the Pearson correlation coefficient and multi regressions. Job stress was found to have substantial influence to increase turnover intentions and to decrease job satisfaction. In addition, job stress and job satisfaction combine to have a collective influence on turnover intentions. The study recommends managers to implement motivational strategies to enhance job satisfaction and retain employees as long as possible.
- Full Text:
- Date Issued: 2015
- Authors: Tom, Zoliswa Mavis
- Date: 2015
- Subjects: Job stress Job satisfaction Labor turnover -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/1948 , vital:27587
- Description: According to Greenberg (2011) stress is an inevitable fact of organizational life today, and has an effect on both the employer and employee. The main aim of this study was on finding out the effect of job stress on job satisfaction and employee turnover in the Eastern Cape Provincial Legislature department. This study was conducted employing logical positivism as the philosophical paradigm; and this logical positivism derives from only two sources of knowledge which are logical reasoning and empirical experience. The researcher employed a non-experimental exploratory quantitative approach, employing the questionnaire as a data collection instrument. A sample size of 238 participants was used to collect data. Data analysis was done using the Pearson correlation coefficient and multi regressions. Job stress was found to have substantial influence to increase turnover intentions and to decrease job satisfaction. In addition, job stress and job satisfaction combine to have a collective influence on turnover intentions. The study recommends managers to implement motivational strategies to enhance job satisfaction and retain employees as long as possible.
- Full Text:
- Date Issued: 2015
The implementation of the Millennium Development Goals (MDGs) and poverty reduction in Zimbabwe : the role of Official Development Assistance (ODA)
- Authors: Chivanga, Shylet Yvonne
- Date: 2018
- Subjects: Economic development projects--Zimbabwe Sustainable development--Zimbabwe Poverty--Developing countries
- Language: English
- Type: Thesis , Doctoral , Development Studies
- Identifier: http://hdl.handle.net/10353/15605 , vital:40483
- Description: This study sought to analyse the role of official development assistance (ODA) from international developmental partnerships in reducing poverty in accordance with the aims of the Millennium Development Goals (MDGs) in Zimbabwe. A qualitative research methodology was used and interview guides were developed in order to put open-ended questions to the participants in one-on-one face-to-face interviews and focus group discussions. The data which was collected was subjected to thematic analysis. Among the findings which emerged was that the implementation of interventions to meet MDGs and reduce poverty in Zimbabwe had been hindered by both internal and external factors. Internal factors included corruption, underinvestment in industry, an untaxed underground economy, and political instability, the inconsistent implementation of policies, a weak judiciary, and excessive dependence upon ODA. Conversely, external factors included ODA which failed to enable the root causes of poverty to be tackled, attempting to remedy the symptoms of poverty rather than the real causes, the misuse of hegemonic economic and political power by foreign developmental partners, the inequitable distribution of ODA, ODA which entailed conditionalities, and soured relations with foreign donors. From the findings it was concluded that the most effective means of reducing poverty effectively in Zimbabwe lay in investing in developing internal sources of revenue. ODA should be used only to supplement interventions to reduce poverty in a sustainable manner and promote inclusive economic growth in the interests of equity. In order to generate the ODA which is needed to begin the process of economic recovery, Zimbabwe needs to re-engage with foreign developmental partners in a manner which ensures that partnerships are mutually beneficial. The injustices of the past should not be used to account for the failure to meet the MDGs and the deepening poverty in Zimbabwe, as they are not the consequences of the white minority rule of the past, but rather of present-day political ineptitude. Consequently, it is imperative that Zimbabwe should concentrate its efforts on developing the means to raise revenue for development and limit its dependence upon ODA. Holding onto the past by blaming the targeted sanctions, white minority rule, and colonialism will not enable the poverty in which many Zimbabweans in the post-independence era are mired to be meaningfully reduced through the Sustainable Development Goals (SDGs) which have superceded the MDGs to be achieved by 2030.
- Full Text:
- Date Issued: 2018
- Authors: Chivanga, Shylet Yvonne
- Date: 2018
- Subjects: Economic development projects--Zimbabwe Sustainable development--Zimbabwe Poverty--Developing countries
- Language: English
- Type: Thesis , Doctoral , Development Studies
- Identifier: http://hdl.handle.net/10353/15605 , vital:40483
- Description: This study sought to analyse the role of official development assistance (ODA) from international developmental partnerships in reducing poverty in accordance with the aims of the Millennium Development Goals (MDGs) in Zimbabwe. A qualitative research methodology was used and interview guides were developed in order to put open-ended questions to the participants in one-on-one face-to-face interviews and focus group discussions. The data which was collected was subjected to thematic analysis. Among the findings which emerged was that the implementation of interventions to meet MDGs and reduce poverty in Zimbabwe had been hindered by both internal and external factors. Internal factors included corruption, underinvestment in industry, an untaxed underground economy, and political instability, the inconsistent implementation of policies, a weak judiciary, and excessive dependence upon ODA. Conversely, external factors included ODA which failed to enable the root causes of poverty to be tackled, attempting to remedy the symptoms of poverty rather than the real causes, the misuse of hegemonic economic and political power by foreign developmental partners, the inequitable distribution of ODA, ODA which entailed conditionalities, and soured relations with foreign donors. From the findings it was concluded that the most effective means of reducing poverty effectively in Zimbabwe lay in investing in developing internal sources of revenue. ODA should be used only to supplement interventions to reduce poverty in a sustainable manner and promote inclusive economic growth in the interests of equity. In order to generate the ODA which is needed to begin the process of economic recovery, Zimbabwe needs to re-engage with foreign developmental partners in a manner which ensures that partnerships are mutually beneficial. The injustices of the past should not be used to account for the failure to meet the MDGs and the deepening poverty in Zimbabwe, as they are not the consequences of the white minority rule of the past, but rather of present-day political ineptitude. Consequently, it is imperative that Zimbabwe should concentrate its efforts on developing the means to raise revenue for development and limit its dependence upon ODA. Holding onto the past by blaming the targeted sanctions, white minority rule, and colonialism will not enable the poverty in which many Zimbabweans in the post-independence era are mired to be meaningfully reduced through the Sustainable Development Goals (SDGs) which have superceded the MDGs to be achieved by 2030.
- Full Text:
- Date Issued: 2018
Human agency and development: re-politicizing human development
- Authors: Ncube, Moreblessings
- Date: 2008
- Subjects: Political participation , Agent (Philosophy) , Citizenship
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/26625 , vital:65680
- Description: This thesis presents a value-laden understanding of development that acknowledges that development is human centered. The study re-emphasizes that human development which has become a powerful element of current development discourse is not just a social, economic and technological challenge; it is also an institutional and political challenge. The study therefore analyzes the notion of human development with the intention of improving it by placing more emphasis on the aspect of politics and human agency the ability to act and be an agent of ones life. Politics here is understood beyond its usual institutional focus or identification with government, politicians and parliaments to include a much wider and much more important and dynamic range of activities found in all human groups such as institutions and societies. The study then demonstrates that since development is a process, individuals need to work collectively towards a common good so as to realize their development potential. This means creating a confederation of development where governments, citizens and non-governmental organizations work in partnership guided by a culture of collectiveness civic culture in order to produce more empowered citizens. The major argument in this study is the concern for citizens to effectively participate in areas that affect and impact on their lives and consequently be in a position to hold accountable institutions that affect their decision making capabilities. Hence human agency in this study signifies and can be justified as an important aspect of the process of participation leading to empowerment. , Thesis (PhD) -- Faculty of Management and Commerce, 2008
- Full Text:
- Date Issued: 2008
- Authors: Ncube, Moreblessings
- Date: 2008
- Subjects: Political participation , Agent (Philosophy) , Citizenship
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/26625 , vital:65680
- Description: This thesis presents a value-laden understanding of development that acknowledges that development is human centered. The study re-emphasizes that human development which has become a powerful element of current development discourse is not just a social, economic and technological challenge; it is also an institutional and political challenge. The study therefore analyzes the notion of human development with the intention of improving it by placing more emphasis on the aspect of politics and human agency the ability to act and be an agent of ones life. Politics here is understood beyond its usual institutional focus or identification with government, politicians and parliaments to include a much wider and much more important and dynamic range of activities found in all human groups such as institutions and societies. The study then demonstrates that since development is a process, individuals need to work collectively towards a common good so as to realize their development potential. This means creating a confederation of development where governments, citizens and non-governmental organizations work in partnership guided by a culture of collectiveness civic culture in order to produce more empowered citizens. The major argument in this study is the concern for citizens to effectively participate in areas that affect and impact on their lives and consequently be in a position to hold accountable institutions that affect their decision making capabilities. Hence human agency in this study signifies and can be justified as an important aspect of the process of participation leading to empowerment. , Thesis (PhD) -- Faculty of Management and Commerce, 2008
- Full Text:
- Date Issued: 2008
Mobile phone banking : a comparative analysis of e-service quality and customer loyalty
- Authors: Chigori, Darlington Tawanda
- Date: 2017
- Subjects: Electronic commerce Customer loyalty Consumer satisfaction
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/${Handle} , vital:39077
- Description: Mobile phone banking optimisation around the world is becoming more significant. Banks are investing heavily to improve service quality of both mobile phone banking applications and Unstructured Supplementary Service Data (USSD) banking in a bid to retain existing customers and win new ones. The majority of studies focusing on mobile phone banking have related to adoption and the validation of theories and factors affecting mobile phone banking. This study focused on contrasting the two categories of mobile phone banking, specifically mobile banking applications and USSD banking. This comparison is drawn in terms of e-service quality of these modes of banking and their resultant effects on customer loyalty. To validate and determine the nature of the relationships in the proposed model, the study examined e-service quality in terms of efficiency, fulfilment, privacy and systems availability as well as the overall influence of service quality on customer loyalty with respect to the two types of mobile banking. The positivistic paradigm was employed and thus, due to the scope of data and nature of the study, the quantitative approach was considered as the most appropriate approach. Previously used reliable and valid scales were adapted through a self-administered survey questionnaire. The results from a total number of 218 students at the University of Fort Hare (UFH) were analysed through Pearson correlation analysis, multiple regression analysis and Smart Partial Least Squares structural equation models (PLS-SEM). Based on the findings, various recommendations and implications were suggested to banks, practitioners and academics. The findings indicated that fulfilment, privacy and efficiency were all significantly related to overall service quality and customer loyalty. Systems availability was not significantly related to overall service quality and customer loyalty. The findings showed that privacy, fulfilment and efficiency are critical to both mobile banking applications (MB App) and USSD/cellphone banking.
- Full Text:
- Date Issued: 2017
- Authors: Chigori, Darlington Tawanda
- Date: 2017
- Subjects: Electronic commerce Customer loyalty Consumer satisfaction
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/${Handle} , vital:39077
- Description: Mobile phone banking optimisation around the world is becoming more significant. Banks are investing heavily to improve service quality of both mobile phone banking applications and Unstructured Supplementary Service Data (USSD) banking in a bid to retain existing customers and win new ones. The majority of studies focusing on mobile phone banking have related to adoption and the validation of theories and factors affecting mobile phone banking. This study focused on contrasting the two categories of mobile phone banking, specifically mobile banking applications and USSD banking. This comparison is drawn in terms of e-service quality of these modes of banking and their resultant effects on customer loyalty. To validate and determine the nature of the relationships in the proposed model, the study examined e-service quality in terms of efficiency, fulfilment, privacy and systems availability as well as the overall influence of service quality on customer loyalty with respect to the two types of mobile banking. The positivistic paradigm was employed and thus, due to the scope of data and nature of the study, the quantitative approach was considered as the most appropriate approach. Previously used reliable and valid scales were adapted through a self-administered survey questionnaire. The results from a total number of 218 students at the University of Fort Hare (UFH) were analysed through Pearson correlation analysis, multiple regression analysis and Smart Partial Least Squares structural equation models (PLS-SEM). Based on the findings, various recommendations and implications were suggested to banks, practitioners and academics. The findings indicated that fulfilment, privacy and efficiency were all significantly related to overall service quality and customer loyalty. Systems availability was not significantly related to overall service quality and customer loyalty. The findings showed that privacy, fulfilment and efficiency are critical to both mobile banking applications (MB App) and USSD/cellphone banking.
- Full Text:
- Date Issued: 2017
The mediating role of job autonomy on mobile technology usage, work engagement and emotional exhaustion amongst a sample of public service employees in Bhisho
- Authors: Mkabile, Siphesihle
- Date: 2019
- Subjects: Mobile communication systems Psychology, Industrial
- Language: English
- Type: Thesis , Masters , MCom (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13748 , vital:39707
- Description: Orientation: The constant subjective criticism by the public for poor and or a total lack of service delivery by government departments in terms of meeting requirements and standards and the non-performance seem to rest with the public employees. In government, work engagement leads to the satisfaction of the citizens or clients, which in turn leads to the citizens trusting and having confidence in public organisations. Research purpose: This study aimed at examining the mediating role of job autonomy between mobile technology usage, work engagement and emotional exhaustion amongst public service employees in Bhisho. Motivation for the study: There is growth in the usage of mobile technology in Africa. However, the effects of mobile devices on the working environment are still unclear. A research gap exists on the effects of mobile technology on employee outcomes such as work engagement and emotional exhaustion. Research approach/design and method: This study used a quantitative approach, with a descriptive and explanatory research design. Analyses were conducted by SPSS 23 and Amos 22 on a sample of 165 public service employees. Main findings: The results show that mobile technology usage improved work engagement of the employees through their job autonomy. Mobile technology usage did not have any significant effect on the employees’ emotional exhaustion and work engagement. Practical/managerial implications: The findings from this study imply that mobile technology can result in positive psychological experiences for employees and present some managerial implications for boundary conditions. Contribution/value-add: This study contributes to the literature on mobile technology usage, work engagement, emotional exhaustion and job auto
- Full Text:
- Date Issued: 2019
- Authors: Mkabile, Siphesihle
- Date: 2019
- Subjects: Mobile communication systems Psychology, Industrial
- Language: English
- Type: Thesis , Masters , MCom (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13748 , vital:39707
- Description: Orientation: The constant subjective criticism by the public for poor and or a total lack of service delivery by government departments in terms of meeting requirements and standards and the non-performance seem to rest with the public employees. In government, work engagement leads to the satisfaction of the citizens or clients, which in turn leads to the citizens trusting and having confidence in public organisations. Research purpose: This study aimed at examining the mediating role of job autonomy between mobile technology usage, work engagement and emotional exhaustion amongst public service employees in Bhisho. Motivation for the study: There is growth in the usage of mobile technology in Africa. However, the effects of mobile devices on the working environment are still unclear. A research gap exists on the effects of mobile technology on employee outcomes such as work engagement and emotional exhaustion. Research approach/design and method: This study used a quantitative approach, with a descriptive and explanatory research design. Analyses were conducted by SPSS 23 and Amos 22 on a sample of 165 public service employees. Main findings: The results show that mobile technology usage improved work engagement of the employees through their job autonomy. Mobile technology usage did not have any significant effect on the employees’ emotional exhaustion and work engagement. Practical/managerial implications: The findings from this study imply that mobile technology can result in positive psychological experiences for employees and present some managerial implications for boundary conditions. Contribution/value-add: This study contributes to the literature on mobile technology usage, work engagement, emotional exhaustion and job auto
- Full Text:
- Date Issued: 2019
An assessment of some community development projects and their challenges as they affect rural women socio-economic empowerment: The case of Amahlathi Local Municipality, South Africa
- Authors: Odularu, Olufunmilayo
- Date: 2019
- Subjects: Women in development Community development
- Language: English
- Type: Thesis , Masters , MCom (Development Studies)
- Identifier: http://hdl.handle.net/10353/16996 , vital:40808
- Description: The study aimed at ascertaining the effect of socio-economic empowerment as a poverty alleviation tool for rural women in Amahlathi Local Municipality. A further aspect of the study was to explore how (CDPs) have made lives better for the rural female beneficiaries of Amahlathi Local Municipality (ALM) to determine how the current community development projects (CDPs) are meeting the objectives of alleviating poverty; and to present appropriate framework to achieve the objectives of economic empowerment and poverty alleviation through sustainable livelihoods, community development/asset-based community development/approach towards the rural women of ALM. The study sought to examine the interaction between aspects of the involvements of women from rural areas with respect to CDPs. The study was carried out in the form of a small-scale case study. The data-collection research techniques comprised a selfadministered questionnaire with participants of selected CDPs; in-depth semi-structured interviews with the development stakeholders; and the analysis of key documents that the groups were willing to share with the researcher. The analysis involved both quantitative and qualitative. Conceptual frameworks were drawn from Sustainable Livelihood and Community Development theories. The study also examined the inter-relationship between women empowerment and economic development. Findings of the study revealed that the participation of women in CDPs led to the empowerment and advancement of women in sustainable ways. This was evident from 20 the improvements that the women gave responses to in their lives. Also, the findings showed that the family economic status of rural women beneficiaries on each of the CDPs observed in the study are better than before they join the development projects. Lastly, the findings showed that the various projects are effective and has contributed to the lives of the project beneficiaries. The officials, as well as, the managers supervising the projects also confirmed that the projects have achieved the purposes for its establishment.
- Full Text:
- Date Issued: 2019
- Authors: Odularu, Olufunmilayo
- Date: 2019
- Subjects: Women in development Community development
- Language: English
- Type: Thesis , Masters , MCom (Development Studies)
- Identifier: http://hdl.handle.net/10353/16996 , vital:40808
- Description: The study aimed at ascertaining the effect of socio-economic empowerment as a poverty alleviation tool for rural women in Amahlathi Local Municipality. A further aspect of the study was to explore how (CDPs) have made lives better for the rural female beneficiaries of Amahlathi Local Municipality (ALM) to determine how the current community development projects (CDPs) are meeting the objectives of alleviating poverty; and to present appropriate framework to achieve the objectives of economic empowerment and poverty alleviation through sustainable livelihoods, community development/asset-based community development/approach towards the rural women of ALM. The study sought to examine the interaction between aspects of the involvements of women from rural areas with respect to CDPs. The study was carried out in the form of a small-scale case study. The data-collection research techniques comprised a selfadministered questionnaire with participants of selected CDPs; in-depth semi-structured interviews with the development stakeholders; and the analysis of key documents that the groups were willing to share with the researcher. The analysis involved both quantitative and qualitative. Conceptual frameworks were drawn from Sustainable Livelihood and Community Development theories. The study also examined the inter-relationship between women empowerment and economic development. Findings of the study revealed that the participation of women in CDPs led to the empowerment and advancement of women in sustainable ways. This was evident from 20 the improvements that the women gave responses to in their lives. Also, the findings showed that the family economic status of rural women beneficiaries on each of the CDPs observed in the study are better than before they join the development projects. Lastly, the findings showed that the various projects are effective and has contributed to the lives of the project beneficiaries. The officials, as well as, the managers supervising the projects also confirmed that the projects have achieved the purposes for its establishment.
- Full Text:
- Date Issued: 2019
A framework for enhancing the effectiveness of strategic leadership in the Eastern Cape Education Department
- Authors: Govender, Surendran Perumal
- Date: 2017
- Subjects: Educational leadership Strategic planning Education -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10353/8598 , vital:33180
- Description: In this study the analysis of the organisational practices in the South African public sector revealed that there is a practical limitation, anchored on the absence of a suitable framework for enhancing the effectiveness of strategic leadership. The research engaged with studies and theories that confirmed that the application of effective strategic leadership enhances the performance of public sector organisations. However, such an analysis revealed no well-defined strategic leadership framework that may be used for improving the successful implementation of programmes in the public sector as a whole and more especially, the Eastern Cape Department of Education (ECDoE). The study therefore interpreted that a significant improvement in the performance of the ECDoE may be effected through the prioritisation of strategic leadership and thereby enhancing its effectiveness. Hence, the primary research objective for this study was to examine strategic leadership and to consider the variables impacting the application of strategic leadership in the ECDoE, so that a framework may be formulated to enhance the effectiveness of strategic leadership in the ECDoE. The data analysis, research observations, findings and interpretations as well as the literature review enabled the researcher to determine the strategic leadership framework that may be postulated for application in the ECDoE. The research data in essence supports the indications in the literature that strategic leadership has a positive effect on enhancing organisational performance and success. The key findings and significant conclusions drawn from the study indicated a definite need to enhance the effectiveness of strategic leadership in the ECDoE and that the associated leadership challenges in the sector have to be addressed to enable more efficient and effective service delivery, increase learner performance and improve organisational success. The researcher has therefore postulated the framework in figure 10 to enhance the effectiveness of strategic leadership in ECDoE and presents it for consideration by the political and administrative leadership for adoption in the ECDoE. The development of this strategic leadership framework by the researcher was informed by the various leadership models, leadership theories, leadership styles and change management strategies examined in the literature review of this study and further directed by the research findings and conclusions that illuminated the challenges that confront ECDoE in the application of strategic leadership in the sector. The framework postulated has three distinct but inter-related steps and this study theorises that the effectiveness of strategic leadership is influenced by the extent to which the managers or leaders determine the specific context and apply the appropriate leadership style (Step 1), implement the selected leadership style in conjunction with the application of appropriate accompanying management strategies (Step 2), and monitor the resulting effects on enhancing the performance of the public sector organisations (Step 3). The researcher also adopted a systems-thinking approach and identified four pillars that transcend organisational service delivery and integrated them to constitute a proposed model for enhancing service delivery, improving implementation of plans and promoting organisational success in ECDoE. The model postulated by the researcher is based on “policies, procedures, systems and structures”, as illustrated in figure 11. The pillars of this proposed model for service delivery are inter-related, inter-locking and at times overlapping. Arising from the literature review and the case study of ECDoE, areas for further research have been identified such as: a more in-depth probing of the significance, role and impact of strategic leadership in all public sector institutions in South Africa; an examination of the Senior Management Services (SMS) mandates given by the Department of Public Service and Administration (DPSA) with regard to strategic leadership; an exploration of the implementation constraints of the National Development Plan (NDP) linked to the positioning of strategic leadership; and, an examination of the role and impact of the training and development programmes in strategic leadership, co-ordinated by the National School of Government (NSG) in South Africa.
- Full Text:
- Date Issued: 2017
- Authors: Govender, Surendran Perumal
- Date: 2017
- Subjects: Educational leadership Strategic planning Education -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10353/8598 , vital:33180
- Description: In this study the analysis of the organisational practices in the South African public sector revealed that there is a practical limitation, anchored on the absence of a suitable framework for enhancing the effectiveness of strategic leadership. The research engaged with studies and theories that confirmed that the application of effective strategic leadership enhances the performance of public sector organisations. However, such an analysis revealed no well-defined strategic leadership framework that may be used for improving the successful implementation of programmes in the public sector as a whole and more especially, the Eastern Cape Department of Education (ECDoE). The study therefore interpreted that a significant improvement in the performance of the ECDoE may be effected through the prioritisation of strategic leadership and thereby enhancing its effectiveness. Hence, the primary research objective for this study was to examine strategic leadership and to consider the variables impacting the application of strategic leadership in the ECDoE, so that a framework may be formulated to enhance the effectiveness of strategic leadership in the ECDoE. The data analysis, research observations, findings and interpretations as well as the literature review enabled the researcher to determine the strategic leadership framework that may be postulated for application in the ECDoE. The research data in essence supports the indications in the literature that strategic leadership has a positive effect on enhancing organisational performance and success. The key findings and significant conclusions drawn from the study indicated a definite need to enhance the effectiveness of strategic leadership in the ECDoE and that the associated leadership challenges in the sector have to be addressed to enable more efficient and effective service delivery, increase learner performance and improve organisational success. The researcher has therefore postulated the framework in figure 10 to enhance the effectiveness of strategic leadership in ECDoE and presents it for consideration by the political and administrative leadership for adoption in the ECDoE. The development of this strategic leadership framework by the researcher was informed by the various leadership models, leadership theories, leadership styles and change management strategies examined in the literature review of this study and further directed by the research findings and conclusions that illuminated the challenges that confront ECDoE in the application of strategic leadership in the sector. The framework postulated has three distinct but inter-related steps and this study theorises that the effectiveness of strategic leadership is influenced by the extent to which the managers or leaders determine the specific context and apply the appropriate leadership style (Step 1), implement the selected leadership style in conjunction with the application of appropriate accompanying management strategies (Step 2), and monitor the resulting effects on enhancing the performance of the public sector organisations (Step 3). The researcher also adopted a systems-thinking approach and identified four pillars that transcend organisational service delivery and integrated them to constitute a proposed model for enhancing service delivery, improving implementation of plans and promoting organisational success in ECDoE. The model postulated by the researcher is based on “policies, procedures, systems and structures”, as illustrated in figure 11. The pillars of this proposed model for service delivery are inter-related, inter-locking and at times overlapping. Arising from the literature review and the case study of ECDoE, areas for further research have been identified such as: a more in-depth probing of the significance, role and impact of strategic leadership in all public sector institutions in South Africa; an examination of the Senior Management Services (SMS) mandates given by the Department of Public Service and Administration (DPSA) with regard to strategic leadership; an exploration of the implementation constraints of the National Development Plan (NDP) linked to the positioning of strategic leadership; and, an examination of the role and impact of the training and development programmes in strategic leadership, co-ordinated by the National School of Government (NSG) in South Africa.
- Full Text:
- Date Issued: 2017
An assessment of municipal performance assessment system as a tool to improve performance in Ngqushwa local municipality in the Eastern Cape
- Authors: Batayi, Nokuthula
- Date: 2017
- Subjects: Performance -- Evaluation Local government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13436 , vital:39661
- Description: Monitoring and evaluation is a key contributing factor in the accomplishment of the vision, mission and strategic goals of the department. It is an on-going communication, undertaken in partnership between employees and their immediate supervisors. This research study focused on assessing the performance management system as a tool to improve performance in Ngqushwa Local Municipality. It has been found that Ngqushwa Local Municipality has undertaken measures to implement the performance management system which is aligned with legislative frameworks i.e. Republic of South African Constitution of 1996, Municipal Systems Act 32 of 2000, Municipal Structures Act 117 of 1998, Municipal Finance Management Act 56 of 2003, Public Service Regulation 2001, and Monitoring and Evaluation Frameworks. However, the research findings showed that such efforts were not sufficient in terms of implementation of Performance Management System. The study suggested that 1) the system should also accommodate employees who are in lower levels as way to strengthen the implementation of the system; 2) Involvement of stakeholders should be prioritised so as to promote ownership of the system 3) Continuous training of employees and feedback should also be considered.
- Full Text:
- Date Issued: 2017
- Authors: Batayi, Nokuthula
- Date: 2017
- Subjects: Performance -- Evaluation Local government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13436 , vital:39661
- Description: Monitoring and evaluation is a key contributing factor in the accomplishment of the vision, mission and strategic goals of the department. It is an on-going communication, undertaken in partnership between employees and their immediate supervisors. This research study focused on assessing the performance management system as a tool to improve performance in Ngqushwa Local Municipality. It has been found that Ngqushwa Local Municipality has undertaken measures to implement the performance management system which is aligned with legislative frameworks i.e. Republic of South African Constitution of 1996, Municipal Systems Act 32 of 2000, Municipal Structures Act 117 of 1998, Municipal Finance Management Act 56 of 2003, Public Service Regulation 2001, and Monitoring and Evaluation Frameworks. However, the research findings showed that such efforts were not sufficient in terms of implementation of Performance Management System. The study suggested that 1) the system should also accommodate employees who are in lower levels as way to strengthen the implementation of the system; 2) Involvement of stakeholders should be prioritised so as to promote ownership of the system 3) Continuous training of employees and feedback should also be considered.
- Full Text:
- Date Issued: 2017
A critical assessment of the inter-governmental relations clusters system in the south African local government context: the case of Raymond Mhlaba Municipality by infrastructure
- Authors: Mkosana, Luvo
- Date: 2022-11
- Subjects: Infrastructure (Economics) -- South Africa , Public administration -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26841 , vital:66035
- Description: This research is focused on the premise that intergovernmental relations cluster system can be a precondition for improving the state of infrastructure in Raymond Mhlaba Local Municipality. It follows, logically, that engaging stakeholders in all the three spheres of government and allowing them to fully participate in IGR processes has the potential to play a central role in improving infrastructure sector. Without effective and efficient implementation of IGR in the South African public sector, the transformation of the infrastructure sector will continue to menace many local government departments. Given the critics levelled against the processes involved in IGR, the qualitative and method was used as an investigative method to gain a deeper understanding of IGR cluster systems and its general contribution on infrastructural development. The findings showed a general consensus on the importance of the concept of IGR and its potential in ensuring that stakeholders come up with efficient ways to improve the infrastructure sector. Evidence also showed that the main components of infrastructure such as electricity, housing, water and sanitation and roads are still facing challenges and there are backlogs despite the efforts by all the three spheres of government to ensure that the collaborate in improving the sector. This knowledge allows the adoption of a bottom-up approach to IGR cluster system in the South African local government sector. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-11
- Authors: Mkosana, Luvo
- Date: 2022-11
- Subjects: Infrastructure (Economics) -- South Africa , Public administration -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26841 , vital:66035
- Description: This research is focused on the premise that intergovernmental relations cluster system can be a precondition for improving the state of infrastructure in Raymond Mhlaba Local Municipality. It follows, logically, that engaging stakeholders in all the three spheres of government and allowing them to fully participate in IGR processes has the potential to play a central role in improving infrastructure sector. Without effective and efficient implementation of IGR in the South African public sector, the transformation of the infrastructure sector will continue to menace many local government departments. Given the critics levelled against the processes involved in IGR, the qualitative and method was used as an investigative method to gain a deeper understanding of IGR cluster systems and its general contribution on infrastructural development. The findings showed a general consensus on the importance of the concept of IGR and its potential in ensuring that stakeholders come up with efficient ways to improve the infrastructure sector. Evidence also showed that the main components of infrastructure such as electricity, housing, water and sanitation and roads are still facing challenges and there are backlogs despite the efforts by all the three spheres of government to ensure that the collaborate in improving the sector. This knowledge allows the adoption of a bottom-up approach to IGR cluster system in the South African local government sector. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-11
A Review of policies for sustainable solid waste management service in Buffalo City Metropolitan Municipality
- Authors: Qhayi-Shweni, Nokuzola
- Date: 2014
- Subjects: Refuse and refuse disposal -- South Africa -- Eastern Cape Sewage disposal -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , Degree
- Identifier: http://hdl.handle.net/10353/3001 , vital:28231
- Description: Waste is not only harmful to the environment alone but it is also a threat to human health and as such its proper management becomes critical. This study which adopted a qualitative approach focused on the review of policies for sustainable solid waste management service in Buffalo City Metropolitan Municipality in an effort to seek what the municipality’s Solid Waste Department should consider in ensuring that all the communities live in a litter free, clean and healthy environment, and ensure that such a service is received by all communities within its jurisdiction. The most sustainable solid waste management strategy would be to adopt the solid waste hierarchy of promoting waste minimisation, re-use, recycling, waste treatment and disposal as the last resort.
- Full Text:
- Date Issued: 2014
- Authors: Qhayi-Shweni, Nokuzola
- Date: 2014
- Subjects: Refuse and refuse disposal -- South Africa -- Eastern Cape Sewage disposal -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , Degree
- Identifier: http://hdl.handle.net/10353/3001 , vital:28231
- Description: Waste is not only harmful to the environment alone but it is also a threat to human health and as such its proper management becomes critical. This study which adopted a qualitative approach focused on the review of policies for sustainable solid waste management service in Buffalo City Metropolitan Municipality in an effort to seek what the municipality’s Solid Waste Department should consider in ensuring that all the communities live in a litter free, clean and healthy environment, and ensure that such a service is received by all communities within its jurisdiction. The most sustainable solid waste management strategy would be to adopt the solid waste hierarchy of promoting waste minimisation, re-use, recycling, waste treatment and disposal as the last resort.
- Full Text:
- Date Issued: 2014
A critique of local government’s implementation of Free Basic Energy policy for Local Economic Development: The case of Duncan Village, Eastern Cape, South Africa
- Authors: Masuku, Blessings
- Date: 2018
- Subjects: Cost and standard of living Low-income consumers|
- Language: English
- Type: Thesis , Masters , MCom (Development Studies)
- Identifier: http://hdl.handle.net/10353/13664 , vital:39689
- Description: This study rests on the arguments that access to electricity is very crucial in addressing the basic need for energy to low income households who are engaged in the informal sector as survivalist traders. This study investigated the energy struggles and survival strategies of informal businesses in Duncan Village to conduct business. The study has also presented major reasons why low income households in Duncan Village are involved in the informal sector business. Literature review and study findings reveal that low income households join the informal sector not by the desire and choice but rather as a survivalist strategy to earn a living; moreover, poverty and unemployment drives people to join the informal sector in an attempt to generate income for a livelihood. This study also laid more emphasis on the challenges faced by the informal business operators in Duncan Village, which include among others, lack of access to financial resources, clean energy, designated structures (shelter) to conduct business, harassment and confiscation of their commodities by municipal and government officials such as metro police. The study used a Qualitative method where structured interviews and focus group discussions were used to collect data. Participants who participated in the study were selected using purposive sampling. A sample size of 40 participants was selected to participate in the study. This included 30 informal businesses that rely on energy to do their business; and 10 municipality administrators from Buffalo City Metropolitan Municipality. Data was analyzed using a content analysis method. Description of the study location, population dynamics, ethical consideration, limitations of the study has equally been presented. The study findings reveal that the informal sector continues to be ignored and excluded from inclusive policy reforms and support by government; this is despite its potential in contributing immensely in the local and national economic growth and development. The study recommends that government needs to restructure its policies and start focusing on investing in inclusive growth by empowering poor or vulnerable people to actively participate, in growing the economy through selfstanding businesses that will create employment opportunities and reduce poverty. There is also need of a broader reflection on the impact of the government‘s ―safety net package which can be done by assessing institutional arrangements in BCMM
- Full Text:
- Date Issued: 2018
- Authors: Masuku, Blessings
- Date: 2018
- Subjects: Cost and standard of living Low-income consumers|
- Language: English
- Type: Thesis , Masters , MCom (Development Studies)
- Identifier: http://hdl.handle.net/10353/13664 , vital:39689
- Description: This study rests on the arguments that access to electricity is very crucial in addressing the basic need for energy to low income households who are engaged in the informal sector as survivalist traders. This study investigated the energy struggles and survival strategies of informal businesses in Duncan Village to conduct business. The study has also presented major reasons why low income households in Duncan Village are involved in the informal sector business. Literature review and study findings reveal that low income households join the informal sector not by the desire and choice but rather as a survivalist strategy to earn a living; moreover, poverty and unemployment drives people to join the informal sector in an attempt to generate income for a livelihood. This study also laid more emphasis on the challenges faced by the informal business operators in Duncan Village, which include among others, lack of access to financial resources, clean energy, designated structures (shelter) to conduct business, harassment and confiscation of their commodities by municipal and government officials such as metro police. The study used a Qualitative method where structured interviews and focus group discussions were used to collect data. Participants who participated in the study were selected using purposive sampling. A sample size of 40 participants was selected to participate in the study. This included 30 informal businesses that rely on energy to do their business; and 10 municipality administrators from Buffalo City Metropolitan Municipality. Data was analyzed using a content analysis method. Description of the study location, population dynamics, ethical consideration, limitations of the study has equally been presented. The study findings reveal that the informal sector continues to be ignored and excluded from inclusive policy reforms and support by government; this is despite its potential in contributing immensely in the local and national economic growth and development. The study recommends that government needs to restructure its policies and start focusing on investing in inclusive growth by empowering poor or vulnerable people to actively participate, in growing the economy through selfstanding businesses that will create employment opportunities and reduce poverty. There is also need of a broader reflection on the impact of the government‘s ―safety net package which can be done by assessing institutional arrangements in BCMM
- Full Text:
- Date Issued: 2018
The effects of municipal demarcation board decisions on health care services in the Eastern Cape: a case of Alfed Nzo District Municipality
- Authors: Makali, Andile Ernest
- Date: 2017
- Subjects: Health-care services
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13546 , vital:39678
- Description: The study sought to assess the effects of municipal demarcation board decisions on health care services. Since the democratic elections, the South African government was faced with the task of eliminating the racially based municipal system that segregated certain groups of people in service delivery. To deal with the determination and re-determination of municipal boundaries the Municipal Demarcation Board (MBD) was established in 1998. The study used secondary data to achieve its objectives. A number of official documents and sources that were used for this study. These included government documents, municipal documents, NGO documents, private sector documents. Results showed that municipal revenue is negatively affected by demarcations. Alfred Nzo District Municipality is no exception to this. Furthermore, demarcation processes have implications for health human resources and other municipal health processes. Human resources such as nurses and doctors are sometimes shifted from one municipality to another. Other negative consequences (especially in the transition period) may result from issues related to the supply chain, long-term contracts, municipal plans and policies, financial and other systems, information and databases, asset registers and asset maintenance, and repairs.
- Full Text:
- Date Issued: 2017
- Authors: Makali, Andile Ernest
- Date: 2017
- Subjects: Health-care services
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13546 , vital:39678
- Description: The study sought to assess the effects of municipal demarcation board decisions on health care services. Since the democratic elections, the South African government was faced with the task of eliminating the racially based municipal system that segregated certain groups of people in service delivery. To deal with the determination and re-determination of municipal boundaries the Municipal Demarcation Board (MBD) was established in 1998. The study used secondary data to achieve its objectives. A number of official documents and sources that were used for this study. These included government documents, municipal documents, NGO documents, private sector documents. Results showed that municipal revenue is negatively affected by demarcations. Alfred Nzo District Municipality is no exception to this. Furthermore, demarcation processes have implications for health human resources and other municipal health processes. Human resources such as nurses and doctors are sometimes shifted from one municipality to another. Other negative consequences (especially in the transition period) may result from issues related to the supply chain, long-term contracts, municipal plans and policies, financial and other systems, information and databases, asset registers and asset maintenance, and repairs.
- Full Text:
- Date Issued: 2017
Implementation of constitutional values and principles in Cecelia Makiwane Hospital in the Eastern Cape Province
- Sigcau, Aviwe https://orcid.org/0000-0002-7409-8544
- Authors: Sigcau, Aviwe https://orcid.org/0000-0002-7409-8544
- Date: 2022-07
- Subjects: Hospitals--Administration , Health services administration--South Africa
- Language: English
- Type: Master'stheses , text
- Identifier: http://hdl.handle.net/10353/23460 , vital:57736
- Description: This study aims to assess the implementation of the constitutional values and principles at Cecilia Makiwane Hospital: promoting professional ethics, efficient, effective, and economical use of resources, fairness, transparency, response to the people’s needs, and good human resources. The Constitutional values and principles champion democratic service in South Africa. It also encourages good governance through hospital employees implementing the Constitutional values and principles. The literature review reveals that there is a gap in the Implementation of the Constitutional values and principles in the hospitals due to the following challenges: many patients are still experiencing violations of their constitutional rights, shortages of drugs in hospitals, lack of equipment, poor infrastructure, corruption, freezing of posts, understaffing. The objectives of the study were: to assess the leadership values at Cecilia Makiwane hospital and determine their alignment with section 195 of the Constitution, to determine the implementation of the constitutional values and principles enshrined in chapter 10 of the Constitution, to examine the working conditions of the hospital, to evaluate the service quality at Cecilia Makiwane hospital., and to recommend measures and strategies that can be implemented to promote efficiency, effectiveness and economical use of resources at Cecilia Makiwane hospital. The study found that the implementation of the constitutional values and principles at Cecilia Makiwane hospital is not satisfactory. The findings show unethical leadership practices, and they put their interests first above the public needs. Regarding good human resources practices, the staff lacks career growth development programs, while promotion opportunities are influenced by nepotism and favouritism. The study recommends that for the hospital to be aligned to the constitutional values and principles, they need to provide training and workshops on the Public Service Code of Conduct, employ social theory for both management and staff, adopt communication strategies and teamwork, improve service impartiality, equity, effective time management performances, collaborative teamwork, accountability, and transparency. , Thesis (MA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-07
- Authors: Sigcau, Aviwe https://orcid.org/0000-0002-7409-8544
- Date: 2022-07
- Subjects: Hospitals--Administration , Health services administration--South Africa
- Language: English
- Type: Master'stheses , text
- Identifier: http://hdl.handle.net/10353/23460 , vital:57736
- Description: This study aims to assess the implementation of the constitutional values and principles at Cecilia Makiwane Hospital: promoting professional ethics, efficient, effective, and economical use of resources, fairness, transparency, response to the people’s needs, and good human resources. The Constitutional values and principles champion democratic service in South Africa. It also encourages good governance through hospital employees implementing the Constitutional values and principles. The literature review reveals that there is a gap in the Implementation of the Constitutional values and principles in the hospitals due to the following challenges: many patients are still experiencing violations of their constitutional rights, shortages of drugs in hospitals, lack of equipment, poor infrastructure, corruption, freezing of posts, understaffing. The objectives of the study were: to assess the leadership values at Cecilia Makiwane hospital and determine their alignment with section 195 of the Constitution, to determine the implementation of the constitutional values and principles enshrined in chapter 10 of the Constitution, to examine the working conditions of the hospital, to evaluate the service quality at Cecilia Makiwane hospital., and to recommend measures and strategies that can be implemented to promote efficiency, effectiveness and economical use of resources at Cecilia Makiwane hospital. The study found that the implementation of the constitutional values and principles at Cecilia Makiwane hospital is not satisfactory. The findings show unethical leadership practices, and they put their interests first above the public needs. Regarding good human resources practices, the staff lacks career growth development programs, while promotion opportunities are influenced by nepotism and favouritism. The study recommends that for the hospital to be aligned to the constitutional values and principles, they need to provide training and workshops on the Public Service Code of Conduct, employ social theory for both management and staff, adopt communication strategies and teamwork, improve service impartiality, equity, effective time management performances, collaborative teamwork, accountability, and transparency. , Thesis (MA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-07