- Title
- The efficiency of service delivery in Nelson Mandela Bay Municipality, wards 22 and 36
- Creator
- Xotyeni, Nompumelelo Caroline
- Subject
- Municipal services -- South Africa -- Nelson Mandela Bay Municipality
- Subject
- Municipal government -- South Africa -- Nelson Mandela Bay Municipality Local government -- South Africa -- Eastern Cape Comparative government
- Date Issued
- 2017
- Date
- 2017
- Type
- Thesis
- Type
- Masters
- Type
- MA
- Identifier
- http://hdl.handle.net/10948/13425
- Identifier
- vital:27184
- Description
- The aim of this research is to evaluate the efficiency of service delivery in specific communities, namely Wards 22 and 36, in order to assess whether residents of those communities understand the service delivery process and whether there is enough communication and relationship within the councillors and residents. It is aimed at looking at the relationship between ward councillors and the residents of the community that they are given to represent. Service delivery is something that South Africa has been battling with for years. As much as there is progress within our country, a lot still needs to be done in order to satisfy the citizens of this country. That is where the purpose of this research thus come in, it looks at what the municipality has done to assist its people in matters that are urgent, such as housing, running water and electricity, to name a few. As stated above, this research looks at the implementation, or lack thereof of the municipality, on things that they had said they would attend to in the two wards, ward 22 and ward 36.
- Format
- v, 58 leaves
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Hits: 1321
- Visitors: 1430
- Downloads: 208
Collections
NMMU School for Economics, Development and Tourism
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Evaluating the efficiency of service delivery in Nelson Mandela Bay Municipality, wards 22 and 36 | 652 KB | Adobe Acrobat PDF | View Details Download |