- Title
- Co-production of trust for effective local governance: a case study of the Nelson Mandela Bay Municipality
- Creator
- Jakoet-Salie, Amina
- Subject
- Public participation -- South Africa -- Nelson Mandela Bay Local government -- South Africa -- Nelson Mandela Bay
- Date Issued
- 2018
- Date
- 2018
- Type
- Thesis
- Type
- Doctoral
- Type
- PhD
- Identifier
- http://hdl.handle.net/10948/20297
- Identifier
- vital:29227
- Description
- The primary aim of this study was to establish whether co-production of public services will lead to trust in service delivery and ultimately to trust in government, with specific reference to the Nelson Mandela Bay Municipality (NMBM). Furthermore, this research investigatedthe fundamental reasons for the mistrust in government, in lieu of the ongoing service delivery protests and officials who are at times not held accountable for their actions. This study acknowledges that there is an underlying problem of lack ofpublic participation and co-production at the sphere of local government.This research is solely based on the assumption thatif co-production is non-existent or problematic and if communities lose trust in the performance of municipalities, any attempts by the government to address these challenges relating to effective governance would be ineffective.The studyprovidesan in-depth theoretical review on co-production, public participation, citizen engagement and trust, with reference to both the national and international context. The study employed both quantitative and qualitative research approaches to validate the research questions and authenticate the problem statement. The triangulation approach allowed the researcher to effectively engage the strengths of both research methodologies. The research findings from the empirical survey were statistically analysed using statistical procedures. The data analysis, derived from the qualitative research approach, involved thematic content analysis. The sample populations for the study comprised councillors selected senior officials and ward committee members. For the quantitative approach, questionnaires were employed for the councillors and the officials. Focus group interviews were conducted with ward committee members as the qualitative component of the study. The findings of the study revealed that as a result of communities’ increasing lack of trust and confidence in local government, service delivery protests are increasing.The study further indicated thatcommunities in the NMBM are generally not well informed about the development plans of the municipality and do not adequately participate in local government activities.The findings from the focus group interviewsconcluded that the working relationship between the ward councillors and ward committee members was somewhat strained and this could have a negative impact on service delivery and ultimately trust levels.Recommendations emanating from the empirical survey and focus group interviews are presented to promote public participation and co-production which essentially could lead to an increase in trust in local government. Legislative prescriptions require that communitiesshould actively participate in the decision-making processes at the local sphere of government. In this regard, a normative model is proposed to further enhance this requirement.
- Format
- xvii, 293 leaves
- Format
- Publisher
- Nelson Mandela Metropolitan University
- Publisher
- Faculty of
- Language
- English
- Rights
- Nelson Mandela Metropolitan University
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