- Title
- An assessment of the system of billing for basic services in the Nelson Mandela Bay Municipality
- Creator
- Ntenge, Nolukhanyo Dorothea
- Subject
- Municipal finance -- South Africa -- Nelson Mandela Bay Municipality -- Accounting -- Data processing
- Subject
- Municipal services -- South Africa -- Nelson Mandela Bay Municipality Local government -- Finance
- Date Issued
- 2018
- Date
- 2018
- Type
- Thesis
- Type
- Masters
- Type
- MPA
- Identifier
- http://hdl.handle.net/10948/22890
- Identifier
- vital:30122
- Description
- The study focussed on the system of billing for basic services in the Nelson Mandela bay Municipality. The role of the municipality in the provision of basic services to the community and how communities are supposed to be billed for the basic services is explained. The research problem has also been identified and explained. The study reviewed the literature on the system of billing for basic services. In that processes, municipal by-laws, relevant books and internet sources were consulted. The researcher used qualitative research methodology: face to face and telephonic interviews were used during the research. 4 meter readers from the NMBM as well as 3 meter readers from each of the 3 contractors were interviewed. The researcher also interviewed 15 consumers whose accounts have been billed on estimations, 2 pre-billing and 2 post billing clerks as well as one administration worker from each of the three contractors. The Assistant Director of Meter Services and the Director of Revenue Management and Customer Care were also interviewed. Research findings revealed that meter readers were trained and only a few felt that they needed more training in meter reading. Various challenges were revealed by meter readers as the causes of the incorrect billing of consumers’ accounts. Incorrect meter linkage and inaccessibility of water and electricity meters to meter readers were also reasons for the unending queues on the enquiry counters in the Nelson Mandela Bay Customer Care Centres. It has been highly recommended that the NMBM review the meter reading function and ensure that every meter reader is highly trained and equipped with the equipment needed to perform the function. It has also been recommended that those electricity meters that are inside houses, be placed outside or in an accessible place. The keys can be given to meter readers with a spare key to be kept by the owner of the property. All water meters should be placed outside the yard so that they are easily accessible to the meter readers at any given time.
- Format
- xiii, 94 leaves
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Arts
- Language
- English
- Rights
- Nelson Mandela University
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