- Title
- Good governance as a key to effective and efficient service delivery in South Africa : a case of Buffalo City Metropolitan Municipality
- Creator
- Mutangabende, Shepherd
- Subject
- Municipal government -- South Africa -- Eastern Cape Municipal government -- South Africa -- Eastern Cape Municipal government -- South Africa -- Eastern Cape
- Date Issued
- 2016
- Date
- 2016
- Type
- Thesis
- Type
- Masters
- Type
- MPA
- Identifier
- http://hdl.handle.net/10353/7815
- Identifier
- vital:30720
- Description
- In South Africa service delivery has become an everyday song as citizens are gradually questioning for a workable way out of their daily problems stimulated by the unsolved challenges of shortage of clean drinkable water, electricity, poor health facilities and poverty, housing, hunger and refuse removal among other things. All these problems are attributed to lack of accountability, transparency and participation in the manner public institutions and officials are operating. Thus, one can argue that good governance in the public sector is a key to improve service delivery because these protests “reflect very little opportunity for community participation and poor governance”. This in turn means, the crisis in service delivery is a crisis in transparency, participation and accountability because these three are narrowly inter-related as participation and transparency are a precondition for real accountability. The primary focus of this study is on accountability which is the outcome of a combination of transparency and public participation. The prevailing characteristics of governance in BCMM lack robust public participation and transparent which collaborates and empowers citizens by involving them in all the processes as indicated by missing links. The inescapable conclusion is that if good governance is to be achieved in BCMM according to its vision, public participation in service delivery, implementation, monitoring, evaluation in a transparent way and accountability has to be done like in the case of Brazil and India who have both found formidable ways of fostering accountability and improved service delivery. This study used a descriptive research design and a mixed methods approach.
- Format
- 182 leaves
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Management and Commerce
- Language
- English
- Rights
- University of Fort Hare
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | CHAPTER 1-5 final draft (2).pdf | 3 MB | Adobe Acrobat PDF | View Details Download |