- Title
- Innovative management in the South African public service: a case of the Department Of Health in Limpopo province
- Creator
- Shipalana, Machanduke Lucas
- Subject
- Public administration -- South Africa
- Date Issued
- 2019
- Date
- 2019
- Type
- Thesis
- Type
- Doctoral
- Type
- PhD
- Identifier
- http://hdl.handle.net/10948/40192
- Identifier
- vital:35981
- Description
- Public institutions across the globe are usually faced with challenges of adopting creative ways for service delivery improvement in the form of innovative management. The development of innovative management in public institutions would be seen as a contribution in addressing the underlying challenges regarding service delivery, specifically in the developing countries such as South Africa. It is, however, observed that public institutions are often characterised by ineffective innovative management strategies and approaches that affect the provision of quality services.The aim of this study was to investigate innovative management challenges and measures necessary for enhancing health innovation in a quest for public service delivery improvement. The focus was based in the Limpopo Department of Health which served as a unit of analysis. The research utilised a qualitative approach with data collection methods, which included semi-structured interviews, focus group interview and document analysis. The semi-structured interviews included 52 participants selected through purposive sampling from various categories of management, clinical managers and community liaison officers within the Limpopo Department of Health. A focus group interview consisted of members of district health councils representing each district in the province. The documentary analysis included a consultation and use of official documentary sources such as departmental Annual Performance Plans (APPs) for the 2012/13 to 2016/17 financial years and departmental audit opinion outcomes issued by the Auditor General of South Africa as part of primary data sources. The findings of the study reveal among others, that there is ineffective innovative management caused by poor diffusion of innovations, lack of innovative management support structures and, lack of innovative management strategies and approaches within the Limpopo Department of Health. Furthermore, the study’s finding about lack of integrated innovative managerial functional areas motivated the researcher to propose the development of an integrated innovative managerial functions model for service delivery improvement. A development of such an integrated model is intended to harness health innovation efforts to key service delivery components within the public institutions, specifically in the Limpopo Department of Health.
- Format
- xiii, 232 leaves
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of
- Language
- English
- Rights
- Nelson Mandela University
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NMU School of Governmental and Social Sciences
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | THESIS ML SHIPALANA FINAL SUBMISSION.pdf | 2 MB | Adobe Acrobat PDF | View Details Download |