- Title
- Exploring the South African taxi industry's value chain: the case of mini-bus taxi service in South Africa
- Creator
- Mqikela, Luthando Khanya
- Subject
- Taxicabs -- Economic aspects -- South Africa
- Subject
- Transportation and state -- South Africa Transportation -- South Africa Taxicabs -- South Africa Taxicab drivers -- South Africa
- Date Issued
- 2019
- Date
- 2019
- Type
- Thesis
- Type
- Masters
- Type
- MBA
- Identifier
- http://hdl.handle.net/10948/42364
- Identifier
- vital:36649
- Description
- The mini-bus taxis commercial trading industry as a whole has characterised the relations between commuters and the public sector. The South African government is under pressure to create favourable working conditions for the mini-bus taxi drivers as they are an intergral part of the informal economy. The failure of the value chain's ability to regulate the mini-bus taxi industry has lead to investors shying away from investing in this sector. The onus is on government and mini-bus owners to play a more active role in ensuring favourable outcomes for local economies. For this initiative to be effective capable officials need to be deployed to fulfil this mandate. Given that government has traditionally not operated in the sphere of what is termed 'commercial diplpmacy', it is realised that a concerted effort be made to have a skilled and capable workforce that can function in both the commercial diplomacy in markets across the world. It is against the background sketched above that the South African government, along with the assistance of two prominent bodies, namely National Taxi Association and SANTACO sprearheading the initiative to regulate the mini-bus taxi industry, have created a conducive environment for the mini-bus taxi industry to remain relevant in the mordern economy. This paper uncovers some of the obstacles that limit the growth of the industry and highlights the various challenges the sector faces to leap forward to the future. The research was conducted using qualitative methods by interviewing various stakeholders in the value chain. The interviewees compromised customers using public transport, taxi drivers and subject matters expects. The interviews were conducted using recordings that were later transcribed in to filed notes. The various extracts of the interviews informed the themes emerging from the analysis of the research.
- Format
- xi, 99 leaves
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
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