- Title
- Building effective union service delivery
- Creator
- NALEDI
- Subject
- NALEDI
- Date Issued
- 2003
- Date
- 2003
- Type
- text
- Identifier
- http://hdl.handle.net/10962/174042
- Identifier
- vital:42434
- Description
- Organising new and maintaining existing members is central to the strength of trade unions. In a context where union densities are in decline across the world, the focus on organising, and especially on maintaining members, has increased. To maintain membership, unions are increasingly focusing their attention on the provision of services to members. The September Commission report and the Congress of South African Trade Unions (COSATU) National Congress in 2000 resolved that there must be organisational renewal within COSATU affiliates. Organisational renewal includes providing members with a high level of service. Resolutions envisaged each COSATU affiliate establishing capacity to monitor service delivery to members on a regular basis and deal with problems and complaints as soon as they arise. Improved service starts by listening to members and understanding what they want, why they joined the union and how the union addresses their needs, both at the workplace and, more broadly, in society as a whole. This survey was undertaken to assist four affiliates in evaluating their members’ perception of the service that they receive from their union.
- Format
- 30 pages
- Format
- Publisher
- NATIONAL LABOUR & ECONOMIC DEVELOPMENT INSTITUTE (NALEDI)
- Language
- English
- Rights
- NATIONAL LABOUR & ECONOMIC DEVELOPMENT INSTITUTE (NALEDI)
- Rights
- No part of this publication may be reproduced or transmitted in any form or by any means without prior permission from the publisher
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Building effective union service delivery.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |