- Title
- Software robot process automation at the South African Revenue Service (SARS)
- Creator
- Ferreira, Cheryl-Ann
- Subject
- Automation
- Subject
- Automation -- Economic aspects
- Subject
- South African Revenue Service
- Date Issued
- 2021-04
- Date
- 2021-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/51383
- Identifier
- vital:43270
- Description
- Technology is everywhere and what was inconceivable five years ago, such as selfdriving vehicles, drones and virtual assistants are now changing the way we perceive professions in the future. The latest software is utilised to discover new drugs, translate languages and even invest large sums of money. The Fourth Industrial Revolution (4IR), also referred to as Industry 4.0, is disrupting almost every industry worldwide and changing entire production systems and the management thereof and governance Artificial intelligence (AI) is not new and due to recent developments in information and technology, the impact thereof will be more significant in the near future. This research has tried to gain insight into the perceptions of employees and management regarding the factors that influence the attitude towards Robotic Process Automation (RPA) are beneficial for both the organisation and the employees. The aim of this treatise was to develop a greater knowledge and understanding of RPA, to identify the factors that are significant for a conceptual model and gain an understanding of the alignment of the views of employees and management pertaining to the factors that influence the attitude towards RPA. The information gained from this treatise could assist SARS leadership to better understand the perceptions of employees and management pertaining to RPA. The research furthermore endeavoured to discover the factors that affect the attitude towards RPA, to identify back office processes for RPA and to ascertain the benefits to SARS of utilising RPA.
- Description
- Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Format
- computer
- Format
- online resource
- Format
- Format
- 1 online resource (212 pages)
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Ferreira, C.pdf | 12 MB | Adobe Acrobat PDF | View Details Download |