- Title
- A framework for the successful management of the service suppliers in the public sector in South Africa
- Creator
- Fudu, Anele George
- Subject
- Management
- Subject
- Business logistics
- Subject
- Government business enterprises -- Management
- Date Issued
- 2021-04
- Date
- 2021-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/51411
- Identifier
- vital:43272
- Description
- The Public sector outsources the service to the private service suppliers through tendering and the awarding of contracts to the successful service providers. There is a lot of money budgeted and spent on service providers; therefore, there is a great need to manage the service providers successfully, in order to deliver a reliable service to the community; and to reduce the cost thereof. The study focused on the successful management of the service suppliers, in order to deliver contract deliverables. Poor performance of the service providers might well lead to schedule overruns, contract over-expenditure and contract cancellations. Inadequate performance management causes service suppliers not to perform at their optimum level. The study aimed to contribute to the development of the framework for performance management of the service suppliers in the public sector in South Africa. The primary objectives of the study were to investigate and develop a framework for managing and enhancing the performance of the service suppliers in the public sector. More specifically, the study investigated the influence of scope of work, a contract strategy, performance management, risk management and change management. The study sought to formulate a structured and practical approach on how to manage service suppliers to the public sector. The study will seek to understand what influences the success for the win-win approach in the Public Sector and Services Suppliers – so that both parties can see themselves as partners in the delivery of the services. The sample consists of 70 employees across all the public sector in South Africa, which consists of national government, provincial municipalities, district municipalities, local government and State-owned companies. The study targeted those respondents involved in the management of the service suppliers to the public study. The empirical results show that the management of the service providers’ performance in the public sector is critical to the service delivery and the management of the final cost.
- Description
- Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Format
- computer
- Format
- online resource
- Format
- Format
- 1 online resource (93 pages)
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Fudu, A.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |