- Title
- The utilisation of performance management system for effective provision of services: a case study of the Greater Taung Local Municipality
- Creator
- Edward, Keikanetswe Angelina
- Subject
- Personnel management -- South Africa -- North-West
- Date Issued
- 2021-04
- Date
- 2021-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/52508
- Identifier
- vital:43682
- Description
- Many rural municipalities are facing challenges in service delivery, and the Greater Taung Local Municipality(GTLM) is no exception. The performance management system plays a pivotal role in the improvement of service delivery and for this to be realised, there are elements that contribute negatively to the system which are a threat and if not managed properly, the aims and objectives of the development would not be possible. The main challenges in the way of implementation of a performance management system, according to the findings, are that the service delivery department of the municipality does not fully comply with the system, non-implementation of the system and/or inadequate skills and knowledge of employees. The aim of the study is to evaluate the utilisation of performance management in the provision of effective service delivery in the Greater Taung Local Municipality. The literature review of performance management has guided the researcher and enables her understanding of performance management system implementation. The main objectives of the research study are therefore to: To determine the purpose of performance management; To determine ways in which performance management improve an employees’ skills and performance; To assess the application of performance management policy at the Greater Taung Local Municipality; and To determine how performance management by the Greater Taung Local Municipality assists in service delivery. A qualitative research method was used to collect data in a form of questionnaires and a literature review, which includes e.g. legislation, policies, journals, books, newspaper articles etc. This method guided the researcher to control the data received by communicating the meaning of what had been learnt during the process of data analysis. The main recommendations of this research study are that more needs to be done in defining the performance management system to employees so that there can be a proper understanding and that a senior official’s perception of the system needs to change. Training would provide the necessary skills for employees to carry out their tasks, thereby meeting the developmental goals of the municipality. In conclusion, the implementation of the research recommendations in this study would improve the utilisation of performance management system and provide effective service delivery in the Greater Taung Local Municipality.
- Description
- Thesis (MPA) -- Faculty of Humanities, 2021
- Format
- computer
- Format
- online resource
- Format
- Format
- 1 online resource (106 pages)
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Humanities
- Language
- English
- Rights
- rights holder
- Rights
- All Rights Reserved
- Rights
- Open Access
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NMU School of Governmental and Social Sciences
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Edward, K.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |