- Title
- The effect of stakeholder management within entities of Nelson Mandela Bay Municipality
- Creator
- Mandaba, Seki
- Subject
- Stakeholder management
- Subject
- Municipal services
- Date Issued
- 2022-04
- Date
- 2022-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/57842
- Identifier
- vital:58279
- Description
- The title of this research paper is the effect of stakeholder management within the entities of Nelson Mandela Bay Municipality, a metropolitan municipality in Eastern Cape Province, South Africa. The aim of the research was to investigate the effects of stakeholder management amongst Nelson Mandela Bay Stadium (NMBS), Mandela Bay Development Agency (MBDA) and Nelson Mandela Bay Municipality (NMBM) as the main shareholder to the two entities. The challenges in how municipalities understand the role of internal and external stakeholders and how they are managed effectively continues to face them. Stakeholder management assists municipalities and ensures that key stakeholders are involved in strategic engagements and this helps to improve their decision making in relation to the provision of services. Stakeholder management is considered vital in building fundamental relations among stakeholders. It is thus important for NMBM management to have the understanding of the role, impact and the benefits of effective stakeholder management. Furthermore, stakeholder engagements and good communication can assists to enhance relationships amongst these entities. The study ascertained the role of stakeholder management amongst NMBMB, MBDA and NMBS and conducted and in-depth analysis of the current support system for NMBS. The study also conducted literature review on various frameworks used by South African Municipalities to enable effective communication and stakeholder management within their entities. The study employed a qualitative research design in meeting the primary and secondary aims and focused on the senior management of the three institutions in line with decision making factors that are key to effective stakeholder management. The structured interviews were held with senior managers from NMBM-Economic Development Tourism and Agriculture(EDTA) Directorate, MBDA and NMBS. The study found that there is good understanding of the role of stakeholder management amongst the senior managers. However, it also established that there was a 8 disjuncture in the stakeholder engagements with the NMBM and NMBS and that this may hinder them to deliver on their mandate. Finally the study makes recommendations regarding how best NMBS can manage stakeholder relations with MBDA and NMBM and assesses the value that is created from stakeholder engagement. A framework model that will be inclusive of all stakeholders and that would encourage effective communication must be developed. A study on the role of stakeholder management in Nelson Mandela Bay Municipality is recommended to be conducted.
- Description
- Thesis (MA) -- Faculty of Business and Economic science, 2022
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (102 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic science
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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NMU School for Economics, Development and Tourism
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Mandaba, N.pdf | 4 MB | Adobe Acrobat PDF | View Details Download |