- Title
- Factors contributing to operational excellence in a pharmaceutical manufacturer in East London, South Africa
- Creator
- Monakali, Xolani
- Subject
- Organizational effectiveness
- Subject
- Performance
- Subject
- Production management
- Subject
- Industrial management Pharmaceutical industry -- South Africa -- East London
- Date Issued
- 2023-12
- Date
- 2023-12
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/65795
- Identifier
- vital:74268
- Description
- To ensure that high quality, secure and effective pharmaceutical goods are consistently produced and supplied to the appropriate end user, pharmaceutical manufacturing companies operate in a highly regulated environment. The idea that quality is not assessed is incorrect; rather, it is built, is at the heart of this production environment. Since fulfilling deadlines on time in full is the benchmark for good customer service, to achieve this results in numerous quality limits that have an impact on the quick delivery of medicines. Companies are often competing for the same clients; thus, there is increasing competition, which is mostly due to the availability of reasonable and inexpensive generics. The most profitable company will be the one which operates and produces at low cost, with great efficiency and economies of scale. Furthermore, the generic pharmaceutical firm is not immune from the fundamental purpose of business, which is to make money for the shareholders and add value for the clients. In order to maintain competitiveness in a pharmaceutical company which operates in East London, South Africa, this study aims to identify the factors that lead to perceived operational excellence. Respondents were given a standardised questionnaire; thus the study employed a quantitative research methodology. The sample size for the study was determined by randomly selecting 100 employees, composed of Operators, General Assistants, Production Team Leaders, Production Pharmacists, Pharmacist Assistants and Artisans from Pharmaceutical Company X. With the aid of a research assistant, the questionnaire was distributed to and answered by respondents. The gathered data were analysed using the Statistical Package for Social Sciences (SPSS) version 27 for Windows. The results of the study were then shown in cross tabulations, pie charts and bar graphs. The main outcomes of the study revealed that the majority of consumers believed pharmaceutical products were of a high calibre in terms of quality. Furthermore, the majority of participants agreed that operational excellence is important in companies that produce fast-moving consumer goods, like the pharmaceutical industry does. The survey also revealed the need for operational excellence in the pharmaceutical industry. Given that quality in the pharmaceutical industry has grown to be a crucial issue, the study suggests that the importance of pharmaceutical product quality needs to be more widely understood. Academics, pharmaceutical companies and legislators will all benefit from the study.
- Description
- Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2023
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (xii,130 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
- Hits: 77
- Visitors: 79
- Downloads: 8
Collections
NMU Business School
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Monakali, X.pdf | 2 MB | Adobe Acrobat PDF | View Details Download |