Postgraduate student experience and retention at South African public higher education institutions

Smith, Carly Kim

Title: Postgraduate student experience and retention at South African public higher education institutions
Creator: Smith, Carly Kim
Subject: Education, Higher -- South Africa
Subject: College dropouts -- South Africa
Subject: Academic achievement -- South Africa
Date Issued: 2023-12
Date: 2023-12
Type: Doctoral theses
Type: text
Identifier: http://hdl.handle.net/10948/66005
Identifier: vital:74296
Description: A country’s economic growth and global competitiveness as a knowledge-based economy can be enhanced by an educated workforce. Therefore, the completion of postgraduate qualifications is of high importance to any country. In South Africa, according to the Department of Higher Education and Training (DHET), it is necessary to improve postgraduate (PG) output and practice skills to promote socioeconomic development. Despite an increase in PG enrolments at public higher education institutions (PHEIs), South Africa reported an increase in PG student dropouts and therefore it is evident that student retention is a challenge. To foster student retention, the interactions between PHEIs and students on their student journeys are important since positive experiences can contribute to the retaining of students. The positive experiences of students depend on different aspects, challenges and dispositions during the student journey. The primary objective of this study was to investigate the variables that influence PG student experience for PG student retention at South African PHEIs. Based on an extensive review of the South African higher education landscape, marketing literature, also in the context of the study, a hypothesised model of the variables possibly influencing PG student experience for PG student retention was proposed. The four independent variables identified were higher education service quality, service design, student engagement and student satisfaction. The hypothesised model presented student experience as the intervening variable and student retention as the dependent variable. This positivistic study followed a deductive approach and a quantitative research methodology. During the empirical investigation, a survey strategy using a self-administered questionnaire collected data from a convenience sample of PG students registered at 15 South African PHEIs. A total of 435 usable questionnaires were returned and analysed statistically. Both descriptive and inferential statistics, including a Confirmatory factor analysis (CFA), Cronbach’s alpha, Pearson’s correlations, regression analyses, SEM for mediation as well as t-tests and ANOVAs, were employed in the data analysis.
Description: Thesis (PhD) -- Faculty of Business and Economic Sciences, School of Management Sciences, 2023
Description: A country’s economic growth and global competitiveness as a knowledge-based economy can be enhanced by an educated workforce. Therefore, the completion of postgraduate qualifications is of high importance to any country. In South Africa, according to the Department of Higher Education and Training (DHET), it is necessary to improve postgraduate (PG) output and practice skills to promote socioeconomic development. Despite an increase in PG enrolments at public higher education institutions (PHEIs), South Africa reported an increase in PG student dropouts and therefore it is evident that student retention is a challenge. To foster student retention, the interactions between PHEIs and students on their student journeys are important since positive experiences can contribute to the retaining of students. The positive experiences of students depend on different aspects, challenges and dispositions during the student journey. The primary objective of this study was to investigate the variables that influence PG student experience for PG student retention at South African PHEIs. Based on an extensive review of the South African higher education landscape, marketing literature, also in the context of the study, a hypothesised model of the variables possibly influencing PG student experience for PG student retention was proposed. The four independent variables identified were higher education service quality, service design, student engagement and student satisfaction. The hypothesised model presented student experience as the intervening variable and student retention as the dependent variable. This positivistic study followed a deductive approach and a quantitative research methodology. During the empirical investigation, a survey strategy using a self-administered questionnaire collected data from a convenience sample of PG students registered at 15 South African PHEIs. A total of 435 usable questionnaires were returned and analysed statistically. Both descriptive and inferential statistics, including a Confirmatory factor analysis (CFA), Cronbach’s alpha, Pearson’s correlations, regression analyses, SEM for mediation as well as t-tests and ANOVAs, were employed in the data analysis. The validity and reliability of the measuring instrument were confirmed. The main empirical results of the regression analyses revealed that statistically significant relationships exist between the independent variables (higher education service quality, service design, student engagement and student satisfaction) and the intervening variable (student experience). A significant relationship was also found between the intervening variable (student experience) and the dependent variable (student retention). Therefore, all the formulated hypotheses were accepted. The SEM analysis revealed that an indirect-only mediation exists, implying that student experience mediates the relationships between the independent variables and student retention. No model modification was required since the goodness-of-fit indices showed that the hypothesised model is a good fit. Finally, the differences in mean scores across biographic and demographic variables revealed significant differences in how males and females perceive both student experience and student retention. In addition, the ANOVAs indicated that research doctorate, course work master’s and honours students (level of education) had different perceptions regarding only student experience. The study contributed on a theoretical level since it added to the body of knowledge on the retention of PG students through student experience within the South African PHEI context. The study also contributed on national innovation, human capital, national budgetary, PHEI budgetary and individual PG student levels. The final contribution of the research was at a practical level through the study’s recommendations and the development of a PHEI student experience for student retention implementation framework. Therefore, should this study’s recommendations and framework be implemented, it may assist to reduce the student dropout at PHEIs and this may positively contribute to South Africa’s socioeconomic development.
Format: computer
Format: online resource
Format: application/pdf
Format: 1 online resource (xix, 323 pages)
Format: pdf
Publisher: Nelson Mandela University
Publisher: Faculty of Business and Economic Sciences
Language: English
Rights: Nelson Mandela University
Rights: All Rights Reserved
Rights: Open Access

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