- Title
- Investigate how ethical organisational behaviour in service delivery at the Gqeberha labour centre can be improved
- Creator
- Khahlana, Lwazi
- Subject
- Corporate culture
- Subject
- Business ethics
- Subject
- Psychology, Industrial
- Date Issued
- 2024-12
- Date
- 2024-12
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/70231
- Identifier
- vital:78331
- Description
- The public service is often perceived and experienced as not meeting the expectations of the public. The Gqeberha Labour Centre (GQE LC) is not exempted to prevalence of unethical work behaviours in service delivery. The GQE LC is the Department of Employment and Labour (DEL) branch. The purpose of the study is to investigate how ethical organisational behaviour in service delivery at GQE LC can be improved. The study applied qualitative approach through an interpretivism paradigm. The study used purposive sampling strategy. The sample size had ten participants, seven professionals and three management. The data was collected making use of semi-structured interviews that were done one-on-one. A Computer-Assisted Qualitative Data Analysis Software was used to transcribe the data. The data analysis was done manually using thematic analysis. The findings on leadership role in the improvement of ethical organisational behaviour, indicated training is one of the key roles to be implemented by leadership; leadership should be exemplary on ethical organisational behaviour; new employees should be onboarded on ethical organisational behaviour as soon as they are employed. The finding improvement and mitigation of causes and negative outcomes of unethical behaviour, indicated whistleblowing should be encouraged; unethical behaviour be sanctioned and continuous training on ethical organisational behaviour.
- Description
- Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (95 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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- Visitors: 3
- Downloads: 0
Collections
NMU Business School
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | KAHLANA, L.pdf | 978 KB | Adobe Acrobat PDF | View Details Download |