- Title
- The role of leadership on employee motivation and innovation at an information technology service company in Gauteng province, South Africa
- Creator
- Gijana, Nondumiso
- Subject
- Employee motivation
- Subject
- Leadership
- Subject
- Innovation theories
- Date Issued
- 2024-12
- Date
- 2024-12
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/70253
- Identifier
- vital:78333
- Description
- Employee motivation is one of the burning issues for businesses and society, especially at an Information Technology Service Company (ITSC) in Gauteng. The main objective of this study was to explore the role of leadership on motivation and innovation at an ITSC in Gauteng so as to recommend motivation and innovation strategies that can be implemented by the leaders at this ITSC. The theoretical underpinning of this study is based on the Herzberg’s Two-Factor Motivation theory, Maslow’s Hierarchy of Needs, Leadership theories and Innovation theories. This study employed a qualitative research approach which relied on inductive reasoning. The research design followed the non-probability convenience sampling method in order to select the most appropriate participants. The study sample comprised twelve employees working at an Information Technology Service Company in Gauteng selected from the population size of 20 employees. For the purpose of data collection, the study employed semi-structured interviews which relied on open-ended questions. Thematic analysis was used to interpret, analyse and report the data. The study revealed that coaching and mentoring, recognising strong performers, offering training and allocating resources are all aspects of leadership that have an impact on employee motivation, engagement and creativity. The research results emphasise that simple recognition and praise would be just as effective as motivational tools as monetary incentives. The study found that the leaders at this Information Technology Service Company in Gauteng encountered challenges such as poor leadership skills, drawn-out processes, a hostile work environment and a lack of communication when attempting to inspire employees. Furthermore, this study recommends that leaders are responsible for creating an innovative environment, encouraging employee innovation and providing funding for it. The research recommends that endorsing flexible policies, facilitating idea exchange channels and allowing lower level employees to offer ideas are all important ways to create a helpful environment. Funding for innovation, training and leadership buy-in should also be a source of support. Furthermore, the study suggests that employee motivation and innovation are essential to an organisation because they increase output, enhance financial results and encourage the generation of novel ideas. Another recommendation is that in order to minimize challenges and motivate employees, leaders should make sure that there is an effective communication process, they should avoid bureaucracy, establish a positive work atmosphere, and be conscious of their own leadership styles.
- Description
- Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (141 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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- Visitors: 11
- Downloads: 0
Collections
NMU Business School
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | GIJANA, N.pdf | 2 MB | Adobe Acrobat PDF | View Details Download |