- Title
- Conflict management mechanisms for workplace harassment: a case study of a provincial government department of basic education in Johannesburg, South Africa
- Creator
- Monakali, Robin
- Subject
- Conflict management -- South Africa
- Subject
- Bullying in the workplace
- Subject
- Harassment
- Date Issued
- 2024-12
- Date
- 2024-12
- Type
- Doctoral theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/70353
- Identifier
- vital:78342
- Description
- Workplace harassment remains a significant concern globally, affecting organizational culture and employee well-being. This study aims to develop an integrated conflict management framework to manage workplace harassment in a selected provincial government department in Johannesburg, Gauteng province. The theoretical frameworks guiding this study included organizational theory, socio-cultural theory, and intersectional feminism. Through a mixed methods approach, which involved combining qualitative and quantitative research methods, this research examines the mechanisms in place to deal with workplace harassment in a selected provincial government department. The qualitative research method that was used comprised online, semi-structured, individual interviews with four Human Resource managers, four departmental managers, four line managers and four non-management employees and the quantitative research method involved the completion of self-administered questionnaires by 153 employees from the provincial government department. The researcher used a purposive sampling design for the interviews and simple random sampling for the questionnaires. The findings reveal that the department has internal structures in place to address harassment, yet a gap that was identified was the implementation and application of the policy as many cases go underreported or unresolved. A novel, integrated conflict management framework was developed, which emphasizes both prevention and intervention strategies to deal with workplace harassment. This study adds to existing knowledge of workplace harassment and can also serve as a reference point for further research undertaken by individuals, policymakers, and scholars.
- Description
- Thesis (PhD) -- Faculty of Humanities, School of Governmental and Social Sciences, 2024
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (286 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Humanities
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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- Visitors: 14
- Downloads: 5
Collections
NMU School of Governmental and Social Sciences
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Monakali, R December 2024.pdf | 2 MB | Adobe Acrobat PDF | View Details Download |