- Title
- Critical analysis of a performance management system used by a tertiary education institution in the Eastern Cape
- Creator
- Mkovane, Zenephone Bhekuyise
- Subject
- Performance -- Management -- Evaluation
- Subject
- Performance -- Measurement -- Evaluation
- Subject
- Universities and colleges -- Employees -- Rating of -- South Africa -- Eastern Cape
- Subject
- Border Technikon -- Employees -- Rating of
- Date Issued
- 2005
- Date
- 2005
- Type
- Thesis
- Type
- Masters
- Type
- MBA
- Identifier
- vital:8567
- Identifier
- http://hdl.handle.net/10948/412
- Identifier
- Performance -- Management -- Evaluation
- Identifier
- Performance -- Measurement -- Evaluation
- Identifier
- Universities and colleges -- Employees -- Rating of -- South Africa -- Eastern Cape
- Identifier
- Border Technikon -- Employees -- Rating of
- Description
- As argued by authors like Franzen on whose work the greater part of the introduction, the main problem and sub-problem has been based, the objective of this study was to establish the extent to which the performance evaluation system currently in use at the subject Institution conforms to the benchmark performance management systems as espoused in literature. Further, the objective was to establish the differences and commonalities between the performance management systems practiced in the corporate sector and current practice at the subject Institution. Best practice was thus lifted to form part of the recommendation of this study. A questionaire was designed based on the guidelines in the literature study in order to determine how the subject Institution conducts its performance appraisal and how this relates to the four general purposes of performance management mentioned in the study. The respondents' opinion obtained from the questionaire were compared with the guidelines in literature and clustered around the four identifiable general purposes of performance management. The study concludes with a statement of current practice at the subject Institution, and outlines the extent of conformance to benchmark practice on performance management systems. Recommendations are made based on best practice and direction is given to future research into contemporary practices with the express aim of enhancing quality in higher education applying the quality-related procedures of industry and commerce, where quality is crucial to success (Winch, 1996: 9-13). The current performance management system at the subject Institution proves to be largely conforming to the benchmark. However it should require comments made by the respondents that pertain to improvement.
- Format
- xiii, 126 leaves
- Format
- Publisher
- Nelson Mandela Metropolitan University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela Metropolitan University
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