- Title
- The impact of employee engagement on the business success of Johnson controls Uitenhage
- Creator
- Muller, Roger Joseph
- Subject
- Employee motivation -- South Africa
- Subject
- Organizational commitment -- South Africa
- Subject
- Management -- Employee participation -- South Africa
- Subject
- Employee loyalty -- South Africa
- Subject
- Success in business -- South Africa
- Date Issued
- 2009
- Date
- 2009
- Type
- Thesis
- Type
- Masters
- Type
- MBA
- Identifier
- vital:8681
- Identifier
- http://hdl.handle.net/10948/1137
- Identifier
- Employee motivation -- South Africa
- Identifier
- Organizational commitment -- South Africa
- Identifier
- Management -- Employee participation -- South Africa
- Identifier
- Employee loyalty -- South Africa
- Identifier
- Success in business -- South Africa
- Description
- The purpose of this study is to investigate the influences, outcomes and degree of employee engagement, as it relates to business success of Johnson Controls. The research was conducted by questionnaire using a sample of 120 employees of Johnson Controls Uitenhage Plant. The sample represents 45 percent of the total population of 267 employees. The study discusses certain key influences of engagement - the degree to which employees are engaged and the resultant outcomes of employee engagement. The result of the study proves that communication, leadership behaviours, policies, practices, recognition and rewards are real factors influencing engagement. The study also validated that productivity, safety, customer satisfaction, employee retention and quality are outcomes of engagement. A strong relationship was found to exist between employee engagement and business success. The study also found that a strong relationship exist between leadership behaviours, policies and procedures, and recognition and rewards. Communication was found to have no relationship with employee engagement.
- Format
- xii, 100 leaves
- Format
- Publisher
- Nelson Mandela Metropolitan University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela Metropolitan University
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