- Title
- The impact of companies overlooking organisational culture when partnering with outsourced service providers
- Creator
- Ngece, Unathi
- Subject
- Corporate culture Contracting out
- Date Issued
- 2017
- Date
- 2017
- Type
- Thesis
- Type
- Masters
- Type
- MBA
- Identifier
- http://hdl.handle.net/10948/20031
- Identifier
- vital:29068
- Description
- An organisation‟s primary purpose is to be profitable as well as having the ability to sustain that profitability in a sometimes volatile environment. When businesses are able to achieve this they may have the ability to always be a step ahead of their competitors. It is therefore critical to structure an organisation in such a way that yields positive results. Outsourcing a part of a business is not new phenomenon and is practised by a number of organisations. Outsourcing is a strategy that business undertake in order to cost save, for better performance and quality as well as having a higher degree flexibility. However organisations fail to consider a critical factor when outsourcing which is organisational culture. A strong culture in the organisation is often intangible and this would keep competitors guessing why the organisation is so profitable. When highlighting culture as one of the most critical factors prior to embarking on outsourcing may ensure a smoother integration and transition between the parent organisation and the outsourced partner. The purpose of this study is to assist organisations to consider organisational culture as one of the most critical factors prior to embarking on outsourcing. This will enable the organisation to understand the compatibility of the two companies which will ultimately determine the success or failure of the business. The aim is to investigate the impact of organisational culture on organisational performance, leadership, employee performance and organisational culture as a source of competitive advantage. An empirical study conducted in the literature produced a sample size of 63 employees from a multinational firm in the Eastern Cape region. The data assists in understanding if there is a culture or not and how it has impacted on the performance of the organisation. The main findings and recommendations to management are presented in the study should companies embark on outsourcing initiatives they need to consider organisational culture as one of the critical factors in order to ensure that they are successful for decades to come.
- Format
- xi, 104 leaves
- Format
- Publisher
- Nelson Mandela Metropolitan University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela Metropolitan University
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