- Title
- Factors affecting the selection of customs brokerage service providers in the automotive manufacturing industry of South Africa
- Creator
- Taai, Eric
- Subject
- International trade
- Subject
- Foreign trade regulation -- South Africa
- Subject
- Automobile industry and trade -- South Africa
- Date Issued
- 2024-12
- Date
- 2024-12
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/69902
- Identifier
- vital:78171
- Description
- Any firm participating in the import and export of goods needs to be aware of the customs and tax implications of these activities. Few firms have internal staff who are qualified in this area; thus, they tend to outsource this function to external Customs Brokerage Service providers who can submit customs declarations on behalf of traders to Customs for their imported or exported goods. The main aim of this study was to identify how firms choose their preferred Customs Brokerage Service since these external service providers play a critical role in the efficient and effective functioning of firms relying on imports and exports as part of their logistics value chain. The study sought to identify which key factors influenced the selection of a customs broker. The main research question was: What are the factors that should be considered when selecting a customs brokerage service provider in the South African automotive manufacturing industry? Forty-one respondents participated in this study. This research study undertook positivistic research using quantitative methods of analysis based on the statistical examination of quantitative research data. The quantitative processes of this research study are comprehensively explored in Chapter 3. The main results of this study statistically identified the following independent factors influencing Customs Broker selection: Cost of Service, Relationship Orientation, Technological System, Key Performance Indicators, and Size, as each factor exhibits a significantly positive effect on Customs Broker selection. This study has surveyed, identified, and established these factors that the South African automotive manufacturers should consider when selecting a customs broker service provider. The number of customs experts, consultants, and specialists was firmly confirmed as an important aspect to consider under the factor Size of a Customs Broker.
- Description
- Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (167 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | TAAI, E.pdf | 2 MB | Adobe Acrobat PDF | View Details Download |