An email based issue-tracking workflow system that is extensible across organizational boundaries
- Kwinana, Z N, Wentworth, Peter E, Terzoli, Alfredo
- Authors: Kwinana, Z N , Wentworth, Peter E , Terzoli, Alfredo
- Date: 2004
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/427517 , vital:72444 , https://www.researchgate.net/profile/Alfredo-Terzoli/publication/267848658_AN_EMAIL_BASED_ISSUE-TRACK-ING_WORKFLOW_SYSTEM_THAT_IS_EXTENSIBLE_ACROSS_ORGANIZATIONAL_BOUNDARIES/links/5523cb990cf2b351d9c338cb/AN-EMAIL-BASED-ISSUE-TRACKING-WORKFLOW-SYSTEM-THAT-IS-EXTENSIBLE-ACROSS-ORGANIZATIONAL-BOUNDARIES.pdf
- Description: There is a demand for improved communication and efficiency within the work place. As emails are generally used more than issue tracking systems, this paper will investigate a way of integrating the main fea-tures of email with those of an issue tracking system to ensure tasks are completed and if not information is provided to the relevant people at the relevant times. This will be done by creating an issue in an issue tracking system that is linkable to an email so as to track tasks that need to be done and follow the task through until completion.
- Full Text:
- Date Issued: 2004
- Authors: Kwinana, Z N , Wentworth, Peter E , Terzoli, Alfredo
- Date: 2004
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/427517 , vital:72444 , https://www.researchgate.net/profile/Alfredo-Terzoli/publication/267848658_AN_EMAIL_BASED_ISSUE-TRACK-ING_WORKFLOW_SYSTEM_THAT_IS_EXTENSIBLE_ACROSS_ORGANIZATIONAL_BOUNDARIES/links/5523cb990cf2b351d9c338cb/AN-EMAIL-BASED-ISSUE-TRACKING-WORKFLOW-SYSTEM-THAT-IS-EXTENSIBLE-ACROSS-ORGANIZATIONAL-BOUNDARIES.pdf
- Description: There is a demand for improved communication and efficiency within the work place. As emails are generally used more than issue tracking systems, this paper will investigate a way of integrating the main fea-tures of email with those of an issue tracking system to ensure tasks are completed and if not information is provided to the relevant people at the relevant times. This will be done by creating an issue in an issue tracking system that is linkable to an email so as to track tasks that need to be done and follow the task through until completion.
- Full Text:
- Date Issued: 2004
iLanga: A next generation VOIP-based, TDM-enabled PBX
- Authors: Penton J , Terzoli, Alfredo
- Date: 2004
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/427591 , vital:72449 , https://www.researchgate.net/profile/Alfredo-Terzoli/publication/228963823_iLanga_a_next_generation_VoIP-based_TDM-enabled_PBX/links/02bfe51344c9db1c75000000/iLanga-a-next-generation-VoIP-based-TDM-enabled-PBX.pdf
- Description: iLanga is a complete, cost-effective, computer-based PBX built and be-ing prepared as a commercial product at Rhodes University. Running on a single PC (in its minimal configuration), iLanga provides all the fea-tures of a conventional PBX together with full support for VoIP. In this paper we introduce and discuss iLanga’s architecture, emphasising its main components, Asterisk, SIP Express Router (SER) and OpenH323 Gatekeeper (OpenGK). We also discuss the development of new ser-vices and features in iLanga as well as the possibility to manage and customize it. The paper concludes with the description of a pilot de-ployment of iLanga that we are using to test and refine the system.
- Full Text:
- Date Issued: 2004
- Authors: Penton J , Terzoli, Alfredo
- Date: 2004
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/427591 , vital:72449 , https://www.researchgate.net/profile/Alfredo-Terzoli/publication/228963823_iLanga_a_next_generation_VoIP-based_TDM-enabled_PBX/links/02bfe51344c9db1c75000000/iLanga-a-next-generation-VoIP-based-TDM-enabled-PBX.pdf
- Description: iLanga is a complete, cost-effective, computer-based PBX built and be-ing prepared as a commercial product at Rhodes University. Running on a single PC (in its minimal configuration), iLanga provides all the fea-tures of a conventional PBX together with full support for VoIP. In this paper we introduce and discuss iLanga’s architecture, emphasising its main components, Asterisk, SIP Express Router (SER) and OpenH323 Gatekeeper (OpenGK). We also discuss the development of new ser-vices and features in iLanga as well as the possibility to manage and customize it. The paper concludes with the description of a pilot de-ployment of iLanga that we are using to test and refine the system.
- Full Text:
- Date Issued: 2004
Models of Internet Connectivity in Previously Disadvantaged Secondary Schools in the Eastern Cape
- Brandt, Ingrid, Terzoli, Alfredo, Hodgkinson-Williams, Cheryl
- Authors: Brandt, Ingrid , Terzoli, Alfredo , Hodgkinson-Williams, Cheryl
- Date: 2004
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/427602 , vital:72450 , https://d1wqtxts1xzle7.cloudfront.net/43383861/Models_of_Internet_Connectivity_in_Previ20160305-2534-1salhbh-libre.pdf?1457175561=andresponse-content-disposi-tion=inline%3B+filename%3DModels_of_Internet_Connectivity_in_Previ.pdfandExpires=1714994733andSignature=AS-VDG85ZQPZzWwvz3ITck4K9JIs4zA2bCzFW9LLCYPj9aI~gA4qSOmURIkQz4VE2ZiOrjWHDyeebZyoYs50SPW8~IF31aXPoz8MFAY~qz0DgIAVCNF5k7vXqnCxmnuE5zMEjnxxkNigthvwSD4yDrpJ0Hy5VdN20~3p1j0E9N7zaiTPexGvrH85p3k~bb4Mht00QdltgVGO3tcqiAA9-eskZ--mS7X1acD3ehhXVG7hGVxLqq6TsjdEWOKh6Z4Gkt0Utdcx84zWAkC56yN8GoHwTbxt1DkjMOuatLhWppfMLNQPy6hNYga9GNq-0dalbisbJ1G-Nrbez0O0w2w8EA__andKey-Pair-Id=APKAJLOHF5GGSLRBV4ZA
- Description: Computers are increasingly considered a valuable tool in Education, not only for the purpose of administration but also for teaching and learning. This project aims to model Internet connectivity to previously disadvan-taged schools in the Eastern Cape by investigating known networking technologies in the context of such schools. We look at wired and wireless technologies, while bearing in mind issues such as cost, organisation ca-pacity and such like.
- Full Text:
- Date Issued: 2004
- Authors: Brandt, Ingrid , Terzoli, Alfredo , Hodgkinson-Williams, Cheryl
- Date: 2004
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/427602 , vital:72450 , https://d1wqtxts1xzle7.cloudfront.net/43383861/Models_of_Internet_Connectivity_in_Previ20160305-2534-1salhbh-libre.pdf?1457175561=andresponse-content-disposi-tion=inline%3B+filename%3DModels_of_Internet_Connectivity_in_Previ.pdfandExpires=1714994733andSignature=AS-VDG85ZQPZzWwvz3ITck4K9JIs4zA2bCzFW9LLCYPj9aI~gA4qSOmURIkQz4VE2ZiOrjWHDyeebZyoYs50SPW8~IF31aXPoz8MFAY~qz0DgIAVCNF5k7vXqnCxmnuE5zMEjnxxkNigthvwSD4yDrpJ0Hy5VdN20~3p1j0E9N7zaiTPexGvrH85p3k~bb4Mht00QdltgVGO3tcqiAA9-eskZ--mS7X1acD3ehhXVG7hGVxLqq6TsjdEWOKh6Z4Gkt0Utdcx84zWAkC56yN8GoHwTbxt1DkjMOuatLhWppfMLNQPy6hNYga9GNq-0dalbisbJ1G-Nrbez0O0w2w8EA__andKey-Pair-Id=APKAJLOHF5GGSLRBV4ZA
- Description: Computers are increasingly considered a valuable tool in Education, not only for the purpose of administration but also for teaching and learning. This project aims to model Internet connectivity to previously disadvan-taged schools in the Eastern Cape by investigating known networking technologies in the context of such schools. We look at wired and wireless technologies, while bearing in mind issues such as cost, organisation ca-pacity and such like.
- Full Text:
- Date Issued: 2004
Wearing your PIM: experiments with an audio enhanced PIM
- Tsegaye, Melekam, Bangay, Shaun D, Terzoli, Alfredo
- Authors: Tsegaye, Melekam , Bangay, Shaun D , Terzoli, Alfredo
- Date: 2004
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/432854 , vital:72904 , https://www.cs.ru.ac.za/research/g98t4414/static/papers/wpimfinal.pdf
- Description: PIM systems help organise people’s lives by providing address book, schedule and task management facilities. Current PIM’s manage this information by collecting and storing it as textual data. With the advent of the wearable computer, using text only is no longer an efficient and convenient mechanism for managing personal information. A wearable computer should use data from various sensors (video, audio, location, environmental, user state) to organise personal information. In this paper we examine how audio can be used to enhance the facilities provided by text-only PIM’s and present an example implementation of an audio based wearable PIM (wPIM) that has the capability of storing and retrieving PIM information as audio recordings. The results of the user evaluation we conducted, which was carried out outside of the laboratory, suggests that users strongly accept audio as a way to manage their personal information and to augment their memory, supporting our hypothesis that audio enhances wearable personal information management.
- Full Text:
- Date Issued: 2004
- Authors: Tsegaye, Melekam , Bangay, Shaun D , Terzoli, Alfredo
- Date: 2004
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/432854 , vital:72904 , https://www.cs.ru.ac.za/research/g98t4414/static/papers/wpimfinal.pdf
- Description: PIM systems help organise people’s lives by providing address book, schedule and task management facilities. Current PIM’s manage this information by collecting and storing it as textual data. With the advent of the wearable computer, using text only is no longer an efficient and convenient mechanism for managing personal information. A wearable computer should use data from various sensors (video, audio, location, environmental, user state) to organise personal information. In this paper we examine how audio can be used to enhance the facilities provided by text-only PIM’s and present an example implementation of an audio based wearable PIM (wPIM) that has the capability of storing and retrieving PIM information as audio recordings. The results of the user evaluation we conducted, which was carried out outside of the laboratory, suggests that users strongly accept audio as a way to manage their personal information and to augment their memory, supporting our hypothesis that audio enhances wearable personal information management.
- Full Text:
- Date Issued: 2004
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