- Title
- Invasive radiological procedures: patients’ satisfaction with radiographers’ care in public hospitals in Ghana and South Africa
- Creator
- Denteh, Derrick Kofi
- Subject
- Hospitals -- Radiological services
- Subject
- Patient satisfaction -- Africa
- Date Issued
- 2022-04
- Date
- 2022-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/58772
- Identifier
- vital:60097
- Description
- There has been a steady increase in invasive radiological procedures throughout the world. The situation is no different in Ghana and South Africa where the governments have sought to increase the equipment available for such procedures in public hospitals. However, complaints by patients and radiographers at the two public hospitals in Ghana and South Africa suggested that not all patients are satisfied with the radiographers’ care provided during invasive radiological procedures. The study aimed to investigate patients’ satisfaction with radiographers’ care during invasive radiological procedures at two public hospitals in Ghana and South Africa, and thereafter to do a comparison of the two hospitals. The study utilised a quantitative, comparative descriptive design. The theoretical framework that guided this study was Cox’s Interaction Model of Client Health Behaviour. The research population consisted of participants who had undergone various invasive radiological procedures. The data were collected by means of a structured self-administered questionnaire. The reliability and validity of the data collection instrument was enhanced by conducting a pilot study as well as through peer review and the guidance of a statistician. Descriptive and inferential statistical analyses were undertaken and presented in the form of tables and graphs. The study was conducted in an ethical manner by adhering to the principles of beneficence, justice and respect for persons. Overall, there was greater patient satisfaction with radiographers’ care in Ghana than in South Africa. Regarding patient satisfaction and health information, a statistically significant difference was observed between both countries (t = 10.02, df = 218, p = 0.000 and d = 1.36). Concerning patient satisfaction and affective support, a statistically significant difference was observed with a medium effect size (t = -4.34, df = 22, p = 0.000, d = 0.59). Patient satisfaction and decisional control was shown to have a statistically significant difference between the two countries (t = 20.27, df = 218, p = 0.000 and d = 2.73). Regarding professional/technical competencies, a statistically significant difference was observed with large size effect between the two countries (t = -6.77, df = 22, p = 0.000 and d = 0.91). In conclusion, the two countries were shown to differ regarding patient satisfaction in relation to Cox’s domains of health information, decisional control, affective support v and professional/technical competencies. In Ghana, there was greater patient satisfaction in relation to health information and decisional control than in South Africa. Conversely, in South Africa patient satisfaction in relation to affective support and professional/technical competencies was higher than in Ghana. As such, patient satisfaction could be improved if radiography management seeks to find ways to address these aspects in the hospitals under study in Ghana and South Africa.
- Description
- Thesis (MA) -- Faculty of Health Sciences, 2022
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (xxi, 169 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Health Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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NMU School of Clinical Care Sciences
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Denteh, D.pdf | 2 MB | Adobe Acrobat PDF | View Details Download |