A design method for end-user engagement and interaction with social media technologies
- Authors: Oyedele, Yemisi
- Date: 2022-04
- Subjects: Social media , End-user computing
- Language: English
- Type: Doctor's theses , text
- Identifier: http://hdl.handle.net/10948/58451 , vital:59284
- Description: Social media technologies are ubiquitous and have become essential information and communication technology applications for society. These technologies provide end-users with the experience of interacting with different social media platforms and socialising with other end-users on these platforms. They also contribute towards the personal development of end-users and the development of the social media community, which has become an important part of their everyday lives. As social media technology evolves, measuring end-user engagement becomes challenging. In the existing literature, the measured engagement, such as the end-user’s activities, typically represents an aspect of the experience that the end-users have with the technology. This view is a single dimension of the end-user’s engagement and, at the same time, a limited representation of the actual interaction the end-users have with the technology. In addition to the behavioural aspect, other dimensions that occur during the interaction are the emotional and cognitive aspects. Together, these three aspects of end-user engagement occur simultaneously during the interaction period. Therefore, there is a need to define and design a broader view of the end-user’s engagement with social media technology. The main research objective of this thesis is to develop an artefact that informs the design of social media technology based on the knowledge or understanding of the end-user’s perspectives of the emotional, cognitive, and behavioural aspects when engaging with social media technology. Also, this study has three sub-research objectives. The first sub-research objective is to define end-user’s engagement and interaction using a concept called User experience engagement and interaction. This concept is proposed to holistically represent the three-dimensional engagement that end-users have with social media technology. The second sub-research objective is to identify an approach to derive some design guidelines and heuristics for social media technology engagement and interaction. The third sub-research objective is to determine how to constitute the end-users experience and design elements into a method. Moreover, this study follows a design science research paradigm. This approach, which combines a literature review, a case study, and an illustrative scenario, was used in the research process to achieve the three sub-research objectives. Specifically, the literature viii review and the case study focus on defining the end-users’ emotional, cognitive and behavioural engagement with social media technology. Findings were used to interpret end user engagement and develop the design method that would aid designers and developers to enhance end user engagement and interaction with social media technologies. , Thesis (PhD) -- Faculty of Engineering, the Built Environment, and Technology, 2022
- Full Text:
- Date Issued: 2022-04
- Authors: Oyedele, Yemisi
- Date: 2022-04
- Subjects: Social media , End-user computing
- Language: English
- Type: Doctor's theses , text
- Identifier: http://hdl.handle.net/10948/58451 , vital:59284
- Description: Social media technologies are ubiquitous and have become essential information and communication technology applications for society. These technologies provide end-users with the experience of interacting with different social media platforms and socialising with other end-users on these platforms. They also contribute towards the personal development of end-users and the development of the social media community, which has become an important part of their everyday lives. As social media technology evolves, measuring end-user engagement becomes challenging. In the existing literature, the measured engagement, such as the end-user’s activities, typically represents an aspect of the experience that the end-users have with the technology. This view is a single dimension of the end-user’s engagement and, at the same time, a limited representation of the actual interaction the end-users have with the technology. In addition to the behavioural aspect, other dimensions that occur during the interaction are the emotional and cognitive aspects. Together, these three aspects of end-user engagement occur simultaneously during the interaction period. Therefore, there is a need to define and design a broader view of the end-user’s engagement with social media technology. The main research objective of this thesis is to develop an artefact that informs the design of social media technology based on the knowledge or understanding of the end-user’s perspectives of the emotional, cognitive, and behavioural aspects when engaging with social media technology. Also, this study has three sub-research objectives. The first sub-research objective is to define end-user’s engagement and interaction using a concept called User experience engagement and interaction. This concept is proposed to holistically represent the three-dimensional engagement that end-users have with social media technology. The second sub-research objective is to identify an approach to derive some design guidelines and heuristics for social media technology engagement and interaction. The third sub-research objective is to determine how to constitute the end-users experience and design elements into a method. Moreover, this study follows a design science research paradigm. This approach, which combines a literature review, a case study, and an illustrative scenario, was used in the research process to achieve the three sub-research objectives. Specifically, the literature viii review and the case study focus on defining the end-users’ emotional, cognitive and behavioural engagement with social media technology. Findings were used to interpret end user engagement and develop the design method that would aid designers and developers to enhance end user engagement and interaction with social media technologies. , Thesis (PhD) -- Faculty of Engineering, the Built Environment, and Technology, 2022
- Full Text:
- Date Issued: 2022-04
An ICT framework to support a patient-centric approach in public healthcare : A case study of Malawi
- Authors: Pankomera, Richard
- Date: 2022-04
- Subjects: Technological innovations -- Malawi
- Language: English
- Type: Doctor's theses , text
- Identifier: http://hdl.handle.net/10948/58462 , vital:59285
- Description: The proliferation of Information and Communication Technologies (ICTs) worldwide has enhanced the amelioration of the quality of healthcare services. There is evidence that the adoption of electronic health (e-health) and mobile health (m-health) technologies has transformed the healthcare domain by improving the efficiency of healthcare service delivery. Digitising health ecosystems has culminated in increased access to healthcare services, even for remote rural areas. The application of ICTs in the healthcare sector has reduced the overall costs of healthcare services. However, developing countries, such as Malawi, face a plethora of challenges in implementing ICT initiatives in the public health sector. Although Malawi deploys several e-health systems, most are fragmented and, therefore, not interoperable. In addition, many m-health interventions are still in the pilot phase, and the Government does not manage them centrally. These challenges are further exacerbated by a lack of appropriate policy and regulatory framework, insufficient human capacity and development, inadequate financial resources, and poor ICT governance in the public healthcare sector. Furthermore, the current provider-centred approach to healthcare service delivery does not fully meet the needs of health consumers. It is, therefore, not surprising that the dearth of an ICT framework for patient-centric healthcare services has made coordination and management of ICT interventions less sustainable, less health consumer-centric and less cost-effective. Unlike the provider-centred approach, patient-centric healthcare empowers health consumers with health information to control their own health and well-being. A patient-centric healthcare approach provides treatment and care to health consumers based on their preferences, values, and beliefs. It is, therefore, cost-effective as it takes a preventive approach rather than a curative one. An ICT framework is proposed to support patient-centric healthcare services in the public healthcare sector in Malawi. A comprehensive literature review and analysis was succinctly conducted to gain an understanding of the Malawi health landscape and patient healthcare approaches. Semi-structured interviews were also undertaken to solicit information from various key v stakeholders such as policymakers, software developers, health consumers, and healthcare providers. Design science research paradigm coupled with pragmatism was then followed to develop the ICT framework, which will ultimately support patient-centric healthcare services in the public sector in Malawi. This methodology assists in solving social problems in a specific context by providing technology-based solutions in the form of an artefact. Experts in various disciplines domiciled in Malawi validated the ICT framework, as an artefact, for its relevance and applicability. The results showed that the framework is appropriate and relevant in the public healthcare sector in Malawi. This study contributes to design science research methodology as it addressed the improvement quadrant described by Gregor and Hevner. It also contributes to the existing body of knowledge by providing a design science artefact in the form of an ICT framework. It is envisaged that the proposed ICT framework will assist the Ministry of Health and other key stakeholders in providing quality patient-centric healthcare services in the public healthcare in Malawi. , Thesis (PhD) -- Faculty of Engineering, the Built Environment, and Technology, 2022
- Full Text:
- Date Issued: 2022-04
An ICT framework to support a patient-centric approach in public healthcare : A case study of Malawi
- Authors: Pankomera, Richard
- Date: 2022-04
- Subjects: Technological innovations -- Malawi
- Language: English
- Type: Doctor's theses , text
- Identifier: http://hdl.handle.net/10948/58462 , vital:59285
- Description: The proliferation of Information and Communication Technologies (ICTs) worldwide has enhanced the amelioration of the quality of healthcare services. There is evidence that the adoption of electronic health (e-health) and mobile health (m-health) technologies has transformed the healthcare domain by improving the efficiency of healthcare service delivery. Digitising health ecosystems has culminated in increased access to healthcare services, even for remote rural areas. The application of ICTs in the healthcare sector has reduced the overall costs of healthcare services. However, developing countries, such as Malawi, face a plethora of challenges in implementing ICT initiatives in the public health sector. Although Malawi deploys several e-health systems, most are fragmented and, therefore, not interoperable. In addition, many m-health interventions are still in the pilot phase, and the Government does not manage them centrally. These challenges are further exacerbated by a lack of appropriate policy and regulatory framework, insufficient human capacity and development, inadequate financial resources, and poor ICT governance in the public healthcare sector. Furthermore, the current provider-centred approach to healthcare service delivery does not fully meet the needs of health consumers. It is, therefore, not surprising that the dearth of an ICT framework for patient-centric healthcare services has made coordination and management of ICT interventions less sustainable, less health consumer-centric and less cost-effective. Unlike the provider-centred approach, patient-centric healthcare empowers health consumers with health information to control their own health and well-being. A patient-centric healthcare approach provides treatment and care to health consumers based on their preferences, values, and beliefs. It is, therefore, cost-effective as it takes a preventive approach rather than a curative one. An ICT framework is proposed to support patient-centric healthcare services in the public healthcare sector in Malawi. A comprehensive literature review and analysis was succinctly conducted to gain an understanding of the Malawi health landscape and patient healthcare approaches. Semi-structured interviews were also undertaken to solicit information from various key v stakeholders such as policymakers, software developers, health consumers, and healthcare providers. Design science research paradigm coupled with pragmatism was then followed to develop the ICT framework, which will ultimately support patient-centric healthcare services in the public sector in Malawi. This methodology assists in solving social problems in a specific context by providing technology-based solutions in the form of an artefact. Experts in various disciplines domiciled in Malawi validated the ICT framework, as an artefact, for its relevance and applicability. The results showed that the framework is appropriate and relevant in the public healthcare sector in Malawi. This study contributes to design science research methodology as it addressed the improvement quadrant described by Gregor and Hevner. It also contributes to the existing body of knowledge by providing a design science artefact in the form of an ICT framework. It is envisaged that the proposed ICT framework will assist the Ministry of Health and other key stakeholders in providing quality patient-centric healthcare services in the public healthcare in Malawi. , Thesis (PhD) -- Faculty of Engineering, the Built Environment, and Technology, 2022
- Full Text:
- Date Issued: 2022-04
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