The influence of customer relationship management on the service quality of banks
- Authors: Rootman, Chantal
- Date: 2006
- Subjects: Customer relations -- South Africa , Banks and banking -- South Africa , Quality control
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:8980 , http://hdl.handle.net/10948/400 , Customer relations -- South Africa , Banks and banking -- South Africa , Quality control
- Description: Despite the extensive research undertaken in the subject area of services marketing, much is still unknown to service providers of specific services in terms of service delivery concepts. This study attempts to address this limitation. The study revolves around the customer relationship management and service quality of banks. Service firms, including banks, are vitally important to the economy of any country, as they contribute to its Gross Domestic Product (GDP) and employment rate. However, to survive in a complex, competitive business environment, service firms are required to focus on their clients’ needs. Specifically, banks can focus on their relationships with clients and levels of service quality. In order to establish the influence of selected variables on the customer relationship management (CRM) of banks and the influence of CRM on the service quality of banks, an empirical investigation was conducted. The aim of this study was to quantify significant relationships among selected variables; therefore the positivistic research paradigm was used. The sample consisted of banking clients in the Nelson Mandela Metropolitan area. The sample size was 290, with a response rate of 91.03%. The empirical investigation revealed that significant positive relationships exist between both the knowledgeability, and attitude, of bank employees and a bank’s CRM. These relationships imply that more extensive knowledgeability of bank employees and bank employees with more positive attitudes lead to improved, maintained relationships between a bank and its clients. In addition, the empirical investigation revealed that CRM positively influences the service quality of banks. This relationship implies that if a bank successfully maintains relationships with its clients, the bank’s level of perceived service quality would increase. Additionally, the empirical investigation has shown the relationship between a banking client’s age and the CRM of a bank. The higher the age of a banking client, the more that client considers the CRM of a bank to be important. There exists a relationship between a banking client’s education level and the perceived service quality of a bank. If a banking clients’ education level increases, the importance of their bank’s service quality decreases and, conversely, a banking client with a lower level of education regards the service quality level of a bank as more important than higher qualified clients. The study indicated that strategies to improve, specifically, the knowledgeability and attitude of bank employees can and should be implemented by banks in ways to positively influence their CRM and ultimately their service quality. In effect, this will increase client satisfaction and ensure client loyalty to the bank. Ultimately, this will contribute to the bank’s success, which will ensure economic stability and prosperity for a country.
- Full Text:
- Date Issued: 2006
- Authors: Rootman, Chantal
- Date: 2006
- Subjects: Customer relations -- South Africa , Banks and banking -- South Africa , Quality control
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:8980 , http://hdl.handle.net/10948/400 , Customer relations -- South Africa , Banks and banking -- South Africa , Quality control
- Description: Despite the extensive research undertaken in the subject area of services marketing, much is still unknown to service providers of specific services in terms of service delivery concepts. This study attempts to address this limitation. The study revolves around the customer relationship management and service quality of banks. Service firms, including banks, are vitally important to the economy of any country, as they contribute to its Gross Domestic Product (GDP) and employment rate. However, to survive in a complex, competitive business environment, service firms are required to focus on their clients’ needs. Specifically, banks can focus on their relationships with clients and levels of service quality. In order to establish the influence of selected variables on the customer relationship management (CRM) of banks and the influence of CRM on the service quality of banks, an empirical investigation was conducted. The aim of this study was to quantify significant relationships among selected variables; therefore the positivistic research paradigm was used. The sample consisted of banking clients in the Nelson Mandela Metropolitan area. The sample size was 290, with a response rate of 91.03%. The empirical investigation revealed that significant positive relationships exist between both the knowledgeability, and attitude, of bank employees and a bank’s CRM. These relationships imply that more extensive knowledgeability of bank employees and bank employees with more positive attitudes lead to improved, maintained relationships between a bank and its clients. In addition, the empirical investigation revealed that CRM positively influences the service quality of banks. This relationship implies that if a bank successfully maintains relationships with its clients, the bank’s level of perceived service quality would increase. Additionally, the empirical investigation has shown the relationship between a banking client’s age and the CRM of a bank. The higher the age of a banking client, the more that client considers the CRM of a bank to be important. There exists a relationship between a banking client’s education level and the perceived service quality of a bank. If a banking clients’ education level increases, the importance of their bank’s service quality decreases and, conversely, a banking client with a lower level of education regards the service quality level of a bank as more important than higher qualified clients. The study indicated that strategies to improve, specifically, the knowledgeability and attitude of bank employees can and should be implemented by banks in ways to positively influence their CRM and ultimately their service quality. In effect, this will increase client satisfaction and ensure client loyalty to the bank. Ultimately, this will contribute to the bank’s success, which will ensure economic stability and prosperity for a country.
- Full Text:
- Date Issued: 2006
The investigation, development and characterisation of novel zirconium-based tanning agents
- Guthrie-Strachan, Jeffry James
- Authors: Guthrie-Strachan, Jeffry James
- Date: 2006
- Subjects: Zirconium Tanning Leather
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:4319 , http://hdl.handle.net/10962/d1004977
- Description: Various oxygen- and nitrogen-donor ligands were investigated as potential zirconium masking agents in zirconium tanning. α-Hydroxycarboxylic acid ligands were identified as effective zirconium(IV) chelators in acidic aqueous solution. Glycolic acid, lactic acid, mandelic acid, 4-hydroxymandelic acid, 4-chloromandelic acid and 4-bromomandelic acid complexes were synthesised, isolated and characterised using a range of analytical techniques. Linear Free Energy Relationships were examined to optimise the stability of the zirconium complexes. Hammett [sigma] plots and Yukawa-Tsuno modified σ plots of the mandelate ligand and zirconium complex series indicated that inductive effects dominate within the benzene ring, however, mesomeric effects are significant outside the ring. Zirconium 4-hydroxymandelate complex solutions were identified as the most effective tanning agents and achieved shrinkage temperatures of 80 and 97ºC for hide powder and goatskin, respectively. The zirconium and 4-hydroxymandelic acid interact synergistically to yield leather equivalent to combination tanned leather in one step. Tanning was performed similarly to vegetable tanning processes with a pickle pH of approximately 5 and fixation was achieved upon acidification. Pilot-scale tanning of goatskin produced white tanned leathers and crust leathers which were physically and aesthetically comparable to matched chromium tanned material.
- Full Text:
- Date Issued: 2006
- Authors: Guthrie-Strachan, Jeffry James
- Date: 2006
- Subjects: Zirconium Tanning Leather
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:4319 , http://hdl.handle.net/10962/d1004977
- Description: Various oxygen- and nitrogen-donor ligands were investigated as potential zirconium masking agents in zirconium tanning. α-Hydroxycarboxylic acid ligands were identified as effective zirconium(IV) chelators in acidic aqueous solution. Glycolic acid, lactic acid, mandelic acid, 4-hydroxymandelic acid, 4-chloromandelic acid and 4-bromomandelic acid complexes were synthesised, isolated and characterised using a range of analytical techniques. Linear Free Energy Relationships were examined to optimise the stability of the zirconium complexes. Hammett [sigma] plots and Yukawa-Tsuno modified σ plots of the mandelate ligand and zirconium complex series indicated that inductive effects dominate within the benzene ring, however, mesomeric effects are significant outside the ring. Zirconium 4-hydroxymandelate complex solutions were identified as the most effective tanning agents and achieved shrinkage temperatures of 80 and 97ºC for hide powder and goatskin, respectively. The zirconium and 4-hydroxymandelic acid interact synergistically to yield leather equivalent to combination tanned leather in one step. Tanning was performed similarly to vegetable tanning processes with a pickle pH of approximately 5 and fixation was achieved upon acidification. Pilot-scale tanning of goatskin produced white tanned leathers and crust leathers which were physically and aesthetically comparable to matched chromium tanned material.
- Full Text:
- Date Issued: 2006
The Johannesburg project
- Authors: Lewis, Colin A
- Date: 2006
- Language: English
- Type: Article
- Identifier: vital:6167 , http://hdl.handle.net/10962/d1012355
- Description: Colin Lewis was Professor of Geography at Rhodes University, Grahamstown, South Africa from 1989 until his retirement at the end of 2007. In 1990, with the strong support of the incumbent Vice-Chancellor, Dr Derek Henderson, he instigated the Certificate in Change Ringing (Church Bell Ringing) in the Rhodes University Department of Music and Musicology - the first such course to be offered in Africa. Since that date he has lectured in the basic theory, and taught the practice of change ringing. He is the Ringing Master of the Cathedral of St Michael and St George, Grahamstown, South Africa.
- Full Text:
- Date Issued: 2006
- Authors: Lewis, Colin A
- Date: 2006
- Language: English
- Type: Article
- Identifier: vital:6167 , http://hdl.handle.net/10962/d1012355
- Description: Colin Lewis was Professor of Geography at Rhodes University, Grahamstown, South Africa from 1989 until his retirement at the end of 2007. In 1990, with the strong support of the incumbent Vice-Chancellor, Dr Derek Henderson, he instigated the Certificate in Change Ringing (Church Bell Ringing) in the Rhodes University Department of Music and Musicology - the first such course to be offered in Africa. Since that date he has lectured in the basic theory, and taught the practice of change ringing. He is the Ringing Master of the Cathedral of St Michael and St George, Grahamstown, South Africa.
- Full Text:
- Date Issued: 2006
The Karoo igneous province:
- Duncan, Andrew R, Marsh, Julian S
- Authors: Duncan, Andrew R , Marsh, Julian S
- Date: 2006
- Language: English
- Type: text , book
- Identifier: http://hdl.handle.net/10962/145156 , vital:38413 , ISBN 9781919908779
- Description: The Karoo igneous province.
- Full Text:
- Date Issued: 2006
- Authors: Duncan, Andrew R , Marsh, Julian S
- Date: 2006
- Language: English
- Type: text , book
- Identifier: http://hdl.handle.net/10962/145156 , vital:38413 , ISBN 9781919908779
- Description: The Karoo igneous province.
- Full Text:
- Date Issued: 2006
The knowledge and attitudes of registered nurses in public hospitals related to the prevention of HIV and AIDS transmission
- Authors: Mo, Yabin
- Date: 2006
- Subjects: Nurses -- South Africa -- Attitudes , AIDS (Disease) -- Nursing -- South Africa , HIV infections -- Nursing -- South Africa , Nurse and patient -- South Africa
- Language: English
- Type: Thesis , Masters , MCur
- Identifier: vital:10018 , http://hdl.handle.net/10948/571 , Nurses -- South Africa -- Attitudes , AIDS (Disease) -- Nursing -- South Africa , HIV infections -- Nursing -- South Africa , Nurse and patient -- South Africa
- Description: Human Immunodeficiency Virus (HIV) and Acquired Immuno-Deficiency Syndrome (AIDS) have brought about a global epidemic far more extensive than was predicted even a decade ago (van Rensburg, 2002:1). South Africa has one of the highest HIV prevalence rates in the world (South African Department of Health, 2000: 5), it still increase yearly. Before a vaccine and/or effective treatment become available, effective education and information campaigns are necessary for preventing the spreading of HIV and AIDS (WHO (the World Health Organization), 1988:21). According to WHO and ICN (International Council of Nurses) (1988:12), Nurses can play a pivotal role in the education of patients, their families and friends with regard to the prevention of HIV and AIDS transmission, so as to control the spread of this disease. In South Africa, more than 60 percent of the healthcare human resources comprise professional nursing practitioners (Muller, 2002: 95). Therefore, the education and training of nurses is one of the effective methods to preventing further spread of HIV and AIDS infection in South Africa. Accordingly, nurses need to reduce both personal and occupational risk of becoming infected with HIV themselves, as well as provide education to patients and their families. Before effective and efficient in-service education guidelines on the prevention of HIV and AIDS transmission can be developed, any knowledge deficit and negative attitudes of registered nurses regarding the prevention of HIV and AIDS transmission should be identified. Thus, it is important to survey the knowledge and attitudes of nurses in healthcare institutions related to the prevention of HIV and AIDS transmission. The main goal of the study was to explore and describe the knowledge and attitudes of registered nurses in public hospitals related to the prevention of HIV and AIDS transmission. The secondary objective was to develop in-service education guidelines for registered nurses in public hospitals to optimise both personal and occupational prevention measures relating to HIV and AIDS transmission. The research was conducted using a quantitative, explorative, descriptive and contextual design. The purposive sampling method was used to select the participants and a self-administered questionnaire was used to collect data. This data was analysed by inferential statistics and descriptive statistics and areas of deficits concerning knowledge and negative attitudes were identified. In this study there were deficits concerning the knowledge and negative attitudes regarding the prevention of HIV and AIDS transmission to a greater or lesser degree in all the subgroups of the questionnaire. In general, the registered nurses with the attendance of HIV and AIDS training program, experience in caring for HIV and AIDS patients made the level of certain knowledge related to the prevention of HIV and AIDS transmission different; Working experience as a registered nurses and the attendance of HIV and AIDS training programmes did not make attitudes towards the prevention of HIV and AIDS transmission significantly different. The registered nurses with experience of caring for HIV and AIDS patients had more positive attitudes than those without the experience. This information was used to compile in-service education guidelines for registered nurses concerning the prevention of HIV and AIDS transmission. The in-service education guidelines will be given to clinical facilitators at public hospitals. It is envisaged that this will guide them as to what to include in their in-service education programmes concerning the prevention of HIV and AIDS transmission for registered nurses.
- Full Text:
- Date Issued: 2006
- Authors: Mo, Yabin
- Date: 2006
- Subjects: Nurses -- South Africa -- Attitudes , AIDS (Disease) -- Nursing -- South Africa , HIV infections -- Nursing -- South Africa , Nurse and patient -- South Africa
- Language: English
- Type: Thesis , Masters , MCur
- Identifier: vital:10018 , http://hdl.handle.net/10948/571 , Nurses -- South Africa -- Attitudes , AIDS (Disease) -- Nursing -- South Africa , HIV infections -- Nursing -- South Africa , Nurse and patient -- South Africa
- Description: Human Immunodeficiency Virus (HIV) and Acquired Immuno-Deficiency Syndrome (AIDS) have brought about a global epidemic far more extensive than was predicted even a decade ago (van Rensburg, 2002:1). South Africa has one of the highest HIV prevalence rates in the world (South African Department of Health, 2000: 5), it still increase yearly. Before a vaccine and/or effective treatment become available, effective education and information campaigns are necessary for preventing the spreading of HIV and AIDS (WHO (the World Health Organization), 1988:21). According to WHO and ICN (International Council of Nurses) (1988:12), Nurses can play a pivotal role in the education of patients, their families and friends with regard to the prevention of HIV and AIDS transmission, so as to control the spread of this disease. In South Africa, more than 60 percent of the healthcare human resources comprise professional nursing practitioners (Muller, 2002: 95). Therefore, the education and training of nurses is one of the effective methods to preventing further spread of HIV and AIDS infection in South Africa. Accordingly, nurses need to reduce both personal and occupational risk of becoming infected with HIV themselves, as well as provide education to patients and their families. Before effective and efficient in-service education guidelines on the prevention of HIV and AIDS transmission can be developed, any knowledge deficit and negative attitudes of registered nurses regarding the prevention of HIV and AIDS transmission should be identified. Thus, it is important to survey the knowledge and attitudes of nurses in healthcare institutions related to the prevention of HIV and AIDS transmission. The main goal of the study was to explore and describe the knowledge and attitudes of registered nurses in public hospitals related to the prevention of HIV and AIDS transmission. The secondary objective was to develop in-service education guidelines for registered nurses in public hospitals to optimise both personal and occupational prevention measures relating to HIV and AIDS transmission. The research was conducted using a quantitative, explorative, descriptive and contextual design. The purposive sampling method was used to select the participants and a self-administered questionnaire was used to collect data. This data was analysed by inferential statistics and descriptive statistics and areas of deficits concerning knowledge and negative attitudes were identified. In this study there were deficits concerning the knowledge and negative attitudes regarding the prevention of HIV and AIDS transmission to a greater or lesser degree in all the subgroups of the questionnaire. In general, the registered nurses with the attendance of HIV and AIDS training program, experience in caring for HIV and AIDS patients made the level of certain knowledge related to the prevention of HIV and AIDS transmission different; Working experience as a registered nurses and the attendance of HIV and AIDS training programmes did not make attitudes towards the prevention of HIV and AIDS transmission significantly different. The registered nurses with experience of caring for HIV and AIDS patients had more positive attitudes than those without the experience. This information was used to compile in-service education guidelines for registered nurses concerning the prevention of HIV and AIDS transmission. The in-service education guidelines will be given to clinical facilitators at public hospitals. It is envisaged that this will guide them as to what to include in their in-service education programmes concerning the prevention of HIV and AIDS transmission for registered nurses.
- Full Text:
- Date Issued: 2006
The management of risk: adolescent sexual and reproductive health in South Africa
- Authors: Macleod, Catriona I
- Date: 2006
- Language: English
- Type: Article
- Identifier: vital:6302 , http://hdl.handle.net/10962/d1015958
- Description: Scientific discourse allows for the calculation of negative outcomes attendant on conception and birth during adolescence, thereby producing a discourse of risk. The management of risk allows for the deployment of governmental apparatuses of security. Security, as outlined by Foucault, is a specific principle of political method and practice aimed at defending and securing a national population. In this paper I analyse how techniques of security are deployed in the interactions between health service providers and young women seeking contraceptive and reproductive assistance at a regional hospital in South Africa, and how racialised and gendered politics are strategically deployed within these techniques. Security combines with various governmental techniques to produce its effects. The techniques used in this instance include pastoral care, liberal humanism, the incitement to governmental self-formation, and, in the last instance, sovereign power.
- Full Text:
- Date Issued: 2006
- Authors: Macleod, Catriona I
- Date: 2006
- Language: English
- Type: Article
- Identifier: vital:6302 , http://hdl.handle.net/10962/d1015958
- Description: Scientific discourse allows for the calculation of negative outcomes attendant on conception and birth during adolescence, thereby producing a discourse of risk. The management of risk allows for the deployment of governmental apparatuses of security. Security, as outlined by Foucault, is a specific principle of political method and practice aimed at defending and securing a national population. In this paper I analyse how techniques of security are deployed in the interactions between health service providers and young women seeking contraceptive and reproductive assistance at a regional hospital in South Africa, and how racialised and gendered politics are strategically deployed within these techniques. Security combines with various governmental techniques to produce its effects. The techniques used in this instance include pastoral care, liberal humanism, the incitement to governmental self-formation, and, in the last instance, sovereign power.
- Full Text:
- Date Issued: 2006
The poetry of N.H. Brettell : a critical edition
- Authors: Hacksley, Reginald Gregory
- Date: 2006
- Subjects: Brettell, N H -- Criticism and interpretation South African poetry (English) -- History and criticism
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:2289 , http://hdl.handle.net/10962/d1008072
- Description: This thesis presents for the first time a critical reading edition of all known poems by N. H. Brettell. It makes no claim to being definitive, nor does it attempt to establish a final text. It represents merely the best thinking of the editor. Brettell printed and circulated his poetry primarily in hand-made illustrated volumes in a process reminiscent of the scribal publication of the seventeenth century. Only 137 of his 206 extant poems were commercially published during his lifetime. In this study all known printed versions of Brettell's poetry whether in privately printed or commercially published form were examined. All variant readings were recorded and are shown. Wherever possible the relationships between texts are also noted. The poems in this edition are ordered in each case according to the version in the latest datable privately produced collection. The commentary and critical introduction were compiled with the general reader in mind. No previous familiarity with southern African fauna and flora is assumed: animals, birds and insects are described and their scientific names supplied. Expressions current in ordinary British or South African English and present in non-specialist dictionaries are not glossed, but archaic and dialectal forms felt to require explication are briefly explained. So too are less familiar South African dialectal expressions which have been assimilated into the South African English lexicon. Intertextual, Christian and mythological references, both African and Western, are annotated in an attempt to make such references accessible to readers who may not share Brettell's cultural background. The intention is to close the changing distance between the text and the audience. An essay discussing the merits, potential and limitations of electronic scholarly editing is included as part of the textual introduction. A CD-Rom containing Brettell's watercolour illustrations in his privately produced collections and audio-clips of him reading his poetry accompanies this thesis.
- Full Text:
- Date Issued: 2006
- Authors: Hacksley, Reginald Gregory
- Date: 2006
- Subjects: Brettell, N H -- Criticism and interpretation South African poetry (English) -- History and criticism
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:2289 , http://hdl.handle.net/10962/d1008072
- Description: This thesis presents for the first time a critical reading edition of all known poems by N. H. Brettell. It makes no claim to being definitive, nor does it attempt to establish a final text. It represents merely the best thinking of the editor. Brettell printed and circulated his poetry primarily in hand-made illustrated volumes in a process reminiscent of the scribal publication of the seventeenth century. Only 137 of his 206 extant poems were commercially published during his lifetime. In this study all known printed versions of Brettell's poetry whether in privately printed or commercially published form were examined. All variant readings were recorded and are shown. Wherever possible the relationships between texts are also noted. The poems in this edition are ordered in each case according to the version in the latest datable privately produced collection. The commentary and critical introduction were compiled with the general reader in mind. No previous familiarity with southern African fauna and flora is assumed: animals, birds and insects are described and their scientific names supplied. Expressions current in ordinary British or South African English and present in non-specialist dictionaries are not glossed, but archaic and dialectal forms felt to require explication are briefly explained. So too are less familiar South African dialectal expressions which have been assimilated into the South African English lexicon. Intertextual, Christian and mythological references, both African and Western, are annotated in an attempt to make such references accessible to readers who may not share Brettell's cultural background. The intention is to close the changing distance between the text and the audience. An essay discussing the merits, potential and limitations of electronic scholarly editing is included as part of the textual introduction. A CD-Rom containing Brettell's watercolour illustrations in his privately produced collections and audio-clips of him reading his poetry accompanies this thesis.
- Full Text:
- Date Issued: 2006
The politics in and around governance in the New Partnership for Africa's Development
- Authors: Roussel, Jean Thierry Kevin
- Date: 2006
- Subjects: New Partnership for Africa's Development , Sustainable development -- Africa , Economic development -- Africa , Africa -- Foreign economic relations , Africa -- Economic conditions , Africa -- Politics and government
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:2827 , http://hdl.handle.net/10962/d1003037 , New Partnership for Africa's Development , Sustainable development -- Africa , Economic development -- Africa , Africa -- Foreign economic relations , Africa -- Economic conditions , Africa -- Politics and government
- Description: This study examines the prominence of the term governance and its use in multilateral organisations, in particular the New Partnership for African Development. It argues that the term governance is contentious and needs to be reviewed. This is in light of the elevation of governance as a requisite for development, which has come about through the development of NEPAD. This is primarily a study on the position of the state in multilateral regimes and how governance will affect the state and non-state actors. The politics in and around governance are therefore important in any assessment of African development as governance becomes a developmental necessity. The African Rennaisance and African Union have become ‘beacons of hope’ for Africa and these have been discussed here. We can see NEPAD as a historical development that fits into the African Renaissance. This has been a mechanism to ensure state survival and the states that drive NEPAD have played a significant role in providing legitimacy to Africa’s calls for development. This thesis attempts to explain the shift in developmental policy in that NEPAD has seemingly become the first African development strategy that has the support of the West. Through this thesis, we will examine the role that the Post Washington consensus has played in getting this phase of African development started. What becomes significant here is the way in which governance has been accepted as the gauge for support in development. This study therefore aims to offer a means by which to analyse governance in multilateral organisations. As the term is contentious, three paradigms on governance will be provided in order to refine governance in such a way that it can be applied in analysis. This thesis shows that governance can be refined into corporatist, prebendal and conciliar forms. The form of governance that NEPAD will take has implications for the type of reconfiguration of the state brought about by governance.
- Full Text:
- Date Issued: 2006
- Authors: Roussel, Jean Thierry Kevin
- Date: 2006
- Subjects: New Partnership for Africa's Development , Sustainable development -- Africa , Economic development -- Africa , Africa -- Foreign economic relations , Africa -- Economic conditions , Africa -- Politics and government
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:2827 , http://hdl.handle.net/10962/d1003037 , New Partnership for Africa's Development , Sustainable development -- Africa , Economic development -- Africa , Africa -- Foreign economic relations , Africa -- Economic conditions , Africa -- Politics and government
- Description: This study examines the prominence of the term governance and its use in multilateral organisations, in particular the New Partnership for African Development. It argues that the term governance is contentious and needs to be reviewed. This is in light of the elevation of governance as a requisite for development, which has come about through the development of NEPAD. This is primarily a study on the position of the state in multilateral regimes and how governance will affect the state and non-state actors. The politics in and around governance are therefore important in any assessment of African development as governance becomes a developmental necessity. The African Rennaisance and African Union have become ‘beacons of hope’ for Africa and these have been discussed here. We can see NEPAD as a historical development that fits into the African Renaissance. This has been a mechanism to ensure state survival and the states that drive NEPAD have played a significant role in providing legitimacy to Africa’s calls for development. This thesis attempts to explain the shift in developmental policy in that NEPAD has seemingly become the first African development strategy that has the support of the West. Through this thesis, we will examine the role that the Post Washington consensus has played in getting this phase of African development started. What becomes significant here is the way in which governance has been accepted as the gauge for support in development. This study therefore aims to offer a means by which to analyse governance in multilateral organisations. As the term is contentious, three paradigms on governance will be provided in order to refine governance in such a way that it can be applied in analysis. This thesis shows that governance can be refined into corporatist, prebendal and conciliar forms. The form of governance that NEPAD will take has implications for the type of reconfiguration of the state brought about by governance.
- Full Text:
- Date Issued: 2006
The politics of transformation in South Africa: an evaluation of education policies and their implementation with particular reference to the Eastern Cape Province
- Authors: Rembe, Symphorosa Wilibald
- Date: 2006
- Subjects: Educational change -- South Africa -- Eastern Cape Education -- Political aspects -- South Africa -- Eastern Cape Education and state -- South Africa -- Eastern Cape Post-apartheid era -- South Africa South Africa -- Politics and government -- 1994-
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:2826 , http://hdl.handle.net/10962/d1003036
- Description: The post-apartheid government of South Africa has committed itself to achieving fundamental transformation of the education system. The government has adopted policies and measures that aimed to bring about the goals of equity and redress, and to enhance democracy and participation of all groups in development and decision making processes at all levels. It is acknowledged that the democratic government has accomplished a lot in education within this short period and has made numerous strides in enhancing equity, redress and social justice; providing high quality education for all the people of South Africa; bringing about democratisation and development; and enhancing effectiveness and efficiency. However, despite these apparent achievements, this study shows that there have been a number of setbacks and contradictions in the policies which have affected the process of bringing about fundamental changes and transformation in the education sector. The setbacks and contradictions resulted from factors which have affected the type of policies developed to transform the education sector. They also affected the formulation and implementation of the policies, thereby limiting the achievements of the goals of transformation agenda in education. Hence, this study examined the politics of transformation and change in the education sector by examining the type of policies that have been put in place; their formulation, implementation and outcome. The main research questions are: • What kind or type of policies have been put in place to transform the education sector? • How and by whom were the policies formulated? • How are these policies being implemented and what have been the outcomes of the process? Transformation and in particular the policy process is beset with continuous debate, contestation and struggle for the success of ideas and interests which are pursued by individual actors, groups and policy networks through the institutions. During these different stages policies are modified, constituted and reconstituted. As a result, they give rise to intended and unintended outcomes which are likely to support or contradict the objectives of those policies. Hence, the process cannot be explained using only one approach or theory. Therefore, this study has been situated in ideas, group and network and institutional approaches or theories to examine the factors that have affected education policies, their formulation and implementation and the overall transformation of education in South Africa. It contends that policy change and variation result from interaction of ideas and interests within patterns of group and policy networks and preset institutions. The study adopts qualitative interpretive methodology in order to question, understand and explain institutions; interests groups and ideas; socio economic and power relations involved in the process. It also appraises the framework for action. In addition to conducting literature review, unstructured interviews were held with officials from provincial and national Departments of Education, members of national and provincial legislatures, principals, teachers, members of school governing bodies, learners, Non-governmental organisations, Community based organisations, Faith based organisations, teachers’ and workers’ unions. Observations were made during meetings of school governing bodies. The study draws reference from the Eastern Cape Province between 1994 and 2002 and looks at the school level (Basic and Further Education levels). Reference is also made to selective policy instruments namely, the South African Schools Act (SASA) (1996), Curriculum 2005 and Norms and Standards for School Funding (1999). Overall, the findings of the study have shown that various factors have led to setbacks and contradictions in the policies that were adopted in education. They have also affected the formulation and implementation of the policies, hence exerting certain limitations on the achievements of the goals of transformation in education. The factors identified in the findings are the outcome of the negotiated settlement and subsequent changes made by the apartheid government in education before the 1994 elections; constraints and unequal participation of different groups in education policy development in various established structures and avenues; drawbacks in the implementation of education policies by decentralised structures and agents at various levels. This was exacerbated by lack of capacity, lack of adequate resources, lack of commitment and will among some of the civil servants coupled with corruption and mismanagement. The legacy of apartheid and the homeland governments, together with existing backlogs added another layer. Consequently, there were challenges in the economic policy which led to inadequate funding for education. The findings of this study show that competing ideas and interests advanced by groups and networks have impact on decision making, policy content and implementation. Therefore, some policies will reflect and maintain the interests of those individual actors, groups and policy networks that exerted most influence. The findings also reveal that institutional norms and rules, inadequate resources, lack of capacity and skilled human resources and economic environment, constrain decision making, policy content and implementation.
- Full Text:
- Date Issued: 2006
- Authors: Rembe, Symphorosa Wilibald
- Date: 2006
- Subjects: Educational change -- South Africa -- Eastern Cape Education -- Political aspects -- South Africa -- Eastern Cape Education and state -- South Africa -- Eastern Cape Post-apartheid era -- South Africa South Africa -- Politics and government -- 1994-
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:2826 , http://hdl.handle.net/10962/d1003036
- Description: The post-apartheid government of South Africa has committed itself to achieving fundamental transformation of the education system. The government has adopted policies and measures that aimed to bring about the goals of equity and redress, and to enhance democracy and participation of all groups in development and decision making processes at all levels. It is acknowledged that the democratic government has accomplished a lot in education within this short period and has made numerous strides in enhancing equity, redress and social justice; providing high quality education for all the people of South Africa; bringing about democratisation and development; and enhancing effectiveness and efficiency. However, despite these apparent achievements, this study shows that there have been a number of setbacks and contradictions in the policies which have affected the process of bringing about fundamental changes and transformation in the education sector. The setbacks and contradictions resulted from factors which have affected the type of policies developed to transform the education sector. They also affected the formulation and implementation of the policies, thereby limiting the achievements of the goals of transformation agenda in education. Hence, this study examined the politics of transformation and change in the education sector by examining the type of policies that have been put in place; their formulation, implementation and outcome. The main research questions are: • What kind or type of policies have been put in place to transform the education sector? • How and by whom were the policies formulated? • How are these policies being implemented and what have been the outcomes of the process? Transformation and in particular the policy process is beset with continuous debate, contestation and struggle for the success of ideas and interests which are pursued by individual actors, groups and policy networks through the institutions. During these different stages policies are modified, constituted and reconstituted. As a result, they give rise to intended and unintended outcomes which are likely to support or contradict the objectives of those policies. Hence, the process cannot be explained using only one approach or theory. Therefore, this study has been situated in ideas, group and network and institutional approaches or theories to examine the factors that have affected education policies, their formulation and implementation and the overall transformation of education in South Africa. It contends that policy change and variation result from interaction of ideas and interests within patterns of group and policy networks and preset institutions. The study adopts qualitative interpretive methodology in order to question, understand and explain institutions; interests groups and ideas; socio economic and power relations involved in the process. It also appraises the framework for action. In addition to conducting literature review, unstructured interviews were held with officials from provincial and national Departments of Education, members of national and provincial legislatures, principals, teachers, members of school governing bodies, learners, Non-governmental organisations, Community based organisations, Faith based organisations, teachers’ and workers’ unions. Observations were made during meetings of school governing bodies. The study draws reference from the Eastern Cape Province between 1994 and 2002 and looks at the school level (Basic and Further Education levels). Reference is also made to selective policy instruments namely, the South African Schools Act (SASA) (1996), Curriculum 2005 and Norms and Standards for School Funding (1999). Overall, the findings of the study have shown that various factors have led to setbacks and contradictions in the policies that were adopted in education. They have also affected the formulation and implementation of the policies, hence exerting certain limitations on the achievements of the goals of transformation in education. The factors identified in the findings are the outcome of the negotiated settlement and subsequent changes made by the apartheid government in education before the 1994 elections; constraints and unequal participation of different groups in education policy development in various established structures and avenues; drawbacks in the implementation of education policies by decentralised structures and agents at various levels. This was exacerbated by lack of capacity, lack of adequate resources, lack of commitment and will among some of the civil servants coupled with corruption and mismanagement. The legacy of apartheid and the homeland governments, together with existing backlogs added another layer. Consequently, there were challenges in the economic policy which led to inadequate funding for education. The findings of this study show that competing ideas and interests advanced by groups and networks have impact on decision making, policy content and implementation. Therefore, some policies will reflect and maintain the interests of those individual actors, groups and policy networks that exerted most influence. The findings also reveal that institutional norms and rules, inadequate resources, lack of capacity and skilled human resources and economic environment, constrain decision making, policy content and implementation.
- Full Text:
- Date Issued: 2006
The population structure of two estuarine fish species, atherina breviceps (Pisces: Atherinidae) and gilchristella aestuaria (Pisces: Clupeidae), along the Southern African coastline
- Authors: Norton, Olivia Bridget
- Date: 2006
- Subjects: Estuarine fishes -- South Africa , Estuarine ecology -- South Africa , Clupeidae -- South Africa , Silversides -- South Africa
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:5745 , http://hdl.handle.net/10962/d1005431 , Estuarine fishes -- South Africa , Estuarine ecology -- South Africa , Clupeidae -- South Africa , Silversides -- South Africa
- Description: Phylogeographic patterns of coastal organisms with different life histories and breeding strategies may reveal patterns not consistent with the current delineation of the biogeographic provinces around South Africa. The subdivision of the South African coastline into these three main climatological or biogeographic regions: namely the cool temperate west coast, the warm temperate south coast and the subtropical east coast, is based on average seawater temperatures and hydrological conditions. Genealogies of two estuarine fish species Atherina breviceps, a marine breeder, and Gilchristella aestuaria, an estuarine spawner, were reconstructed using mitochondrial DNA (mtDNA) control region sequences. The study comprised two components, an assessment of a small dataset of both fish species to compare their population structure along the South African coastline and a more comprehensive investigation of the phylogeography of G. aestuaria collected from 21 estuaries around the coast. The comparative study of A. breviceps and G. aestuaria indicate different population distribution patterns along the South African coastline. Results of the A. breviceps analysis demonstrate substantial gene flow due to the random mixing of alleles, while the comparative G. aestuaria dataset indicates a more structured population and considerably less gene flow. The G. aestuaria population demonstrates geographic separation into four groups, namely the west coast (Great Berg), Bot (south coast), Seekoei (south coast) and east coast (Bushmans, Kasouga and Cefane). Results from the larger G. aestuaria dataset indicate that the phylogeographic patterns observed during this study do not conform to existing biogeographic boundaries along the southern African coastline. The delineation identified during this study between the warm temperate and subtropical regions is further south than originally perceived and this southward extension can be ascribed to the prevailing hydrology. The life history patterns and ecology of these two estuarine fish species appears key to understanding their population structure. These factors interact with environmental characteristics such as physical oceanography and the distribution of estuaries (along the coastline) to explain the observed distribution patterns and population structure of A. breviceps and G. aestuaria.
- Full Text:
- Date Issued: 2006
- Authors: Norton, Olivia Bridget
- Date: 2006
- Subjects: Estuarine fishes -- South Africa , Estuarine ecology -- South Africa , Clupeidae -- South Africa , Silversides -- South Africa
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:5745 , http://hdl.handle.net/10962/d1005431 , Estuarine fishes -- South Africa , Estuarine ecology -- South Africa , Clupeidae -- South Africa , Silversides -- South Africa
- Description: Phylogeographic patterns of coastal organisms with different life histories and breeding strategies may reveal patterns not consistent with the current delineation of the biogeographic provinces around South Africa. The subdivision of the South African coastline into these three main climatological or biogeographic regions: namely the cool temperate west coast, the warm temperate south coast and the subtropical east coast, is based on average seawater temperatures and hydrological conditions. Genealogies of two estuarine fish species Atherina breviceps, a marine breeder, and Gilchristella aestuaria, an estuarine spawner, were reconstructed using mitochondrial DNA (mtDNA) control region sequences. The study comprised two components, an assessment of a small dataset of both fish species to compare their population structure along the South African coastline and a more comprehensive investigation of the phylogeography of G. aestuaria collected from 21 estuaries around the coast. The comparative study of A. breviceps and G. aestuaria indicate different population distribution patterns along the South African coastline. Results of the A. breviceps analysis demonstrate substantial gene flow due to the random mixing of alleles, while the comparative G. aestuaria dataset indicates a more structured population and considerably less gene flow. The G. aestuaria population demonstrates geographic separation into four groups, namely the west coast (Great Berg), Bot (south coast), Seekoei (south coast) and east coast (Bushmans, Kasouga and Cefane). Results from the larger G. aestuaria dataset indicate that the phylogeographic patterns observed during this study do not conform to existing biogeographic boundaries along the southern African coastline. The delineation identified during this study between the warm temperate and subtropical regions is further south than originally perceived and this southward extension can be ascribed to the prevailing hydrology. The life history patterns and ecology of these two estuarine fish species appears key to understanding their population structure. These factors interact with environmental characteristics such as physical oceanography and the distribution of estuaries (along the coastline) to explain the observed distribution patterns and population structure of A. breviceps and G. aestuaria.
- Full Text:
- Date Issued: 2006
The Post: 15 years of journalism with a conscience
- Authors: Banda, Fackson
- Date: 2006
- Language: English
- Type: Article
- Identifier: vital:6327 , http://hdl.handle.net/10962/d1008467
- Description: This article celebrates the 15-year existence of the Post newspaper in Zambia, citing its unique niche as a purveyor of conscientious journalism. It justifies the Post's reportage in terms of what seems to be the paper's civic-journalistic mission.
- Full Text: false
- Date Issued: 2006
- Authors: Banda, Fackson
- Date: 2006
- Language: English
- Type: Article
- Identifier: vital:6327 , http://hdl.handle.net/10962/d1008467
- Description: This article celebrates the 15-year existence of the Post newspaper in Zambia, citing its unique niche as a purveyor of conscientious journalism. It justifies the Post's reportage in terms of what seems to be the paper's civic-journalistic mission.
- Full Text: false
- Date Issued: 2006
The power of hegemonic theory in Southern Africa: why Lesotho cannot develop an independent foreign policy
- Authors: Mahao, Lehloenya
- Date: 2006
- Subjects: Hegemony -- South Africa , Lesotho -- Politics and government , Lesotho -- Foreign relations -- South Africa , South Africa -- Foreign relations -- Lesotho
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:2799 , http://hdl.handle.net/10962/d1003009 , Hegemony -- South Africa , Lesotho -- Politics and government , Lesotho -- Foreign relations -- South Africa , South Africa -- Foreign relations -- Lesotho
- Description: This thesis critiques hegemonic theory – especially the impact of a hegemonic state on the ability of small states to develop an independent foreign policy. The research uses Lesotho as a case study of a subordinate state in relation to the Republic of South Africa (RSA) as a hegemonic state. It draws on the history of Lesotho’s quest for sovereignty and argues that this sovereignty is constantly eroded to the advantage of its hegemonic neighbour. This constrains Lesotho’s ability to develop an independent foreign policy.
- Full Text:
- Date Issued: 2006
- Authors: Mahao, Lehloenya
- Date: 2006
- Subjects: Hegemony -- South Africa , Lesotho -- Politics and government , Lesotho -- Foreign relations -- South Africa , South Africa -- Foreign relations -- Lesotho
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:2799 , http://hdl.handle.net/10962/d1003009 , Hegemony -- South Africa , Lesotho -- Politics and government , Lesotho -- Foreign relations -- South Africa , South Africa -- Foreign relations -- Lesotho
- Description: This thesis critiques hegemonic theory – especially the impact of a hegemonic state on the ability of small states to develop an independent foreign policy. The research uses Lesotho as a case study of a subordinate state in relation to the Republic of South Africa (RSA) as a hegemonic state. It draws on the history of Lesotho’s quest for sovereignty and argues that this sovereignty is constantly eroded to the advantage of its hegemonic neighbour. This constrains Lesotho’s ability to develop an independent foreign policy.
- Full Text:
- Date Issued: 2006
The puzzle of domination in society : seeking solutions in the African context
- Authors: Madonko, Thokozile
- Date: 2006
- Subjects: Rosen, Michael. On voluntary servitude , Fanon, Frantz, 1925-1961 , Fanon, Frantz, 1925-1961 -- Political and social views , Biko, Steve, 1946-1977 , Ideology , Black people -- Race identity , Ideology -- Psychological aspects , Ideology -- Sociological aspects , Power (Social sciences) , Consciousness , Racism
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:2855 , http://hdl.handle.net/10962/d1007260 , Rosen, Michael. On voluntary servitude , Fanon, Frantz, 1925-1961 , Fanon, Frantz, 1925-1961 -- Political and social views , Biko, Steve, 1946-1977 , Ideology , Black people -- Race identity , Ideology -- Psychological aspects , Ideology -- Sociological aspects , Power (Social sciences) , Consciousness , Racism
- Description: The presence of human destitution, impoverishment and degradation in the midst of plenty has puzzled social thinkers for millennia. One of the oldest and grandest of theories: the theory of ideology attempts to provide an answer to the puzzle of domination in society. Michael Rosen, in his book On Voluntary Servitude (1996), argues that the solution provided by the theory of ideology is problematic. Furthermore, on the basis of his critique, Rosen argues that we should abandon the theory of ideology and consider alternatives to it. Even though many contemporary academics have turned away from the theory of ideology, because they view it as an imprisoning meta-theory, this study explores the possibility of there being a meta-theory that could help us to make sense of the world. Through an examination of Rosen's critique this thesis shows that Rosen is too quick in his dismissal of the theory of ideology because he fails to consider that a revised functionalist theory of ideology can be expanded to account for the mechanism(s) that ensure that, over time, the society in question acquires ideological consciousness to further its welfare. This thesis shows that Rosen is correct in his criticism of the theory of ideology's explanation of domination because the content, history and social effects of ideological consciousness cannot be fully explained in terms of their role in promoting or stabilising relations of domination. In light of Rosen's criticism the thesis shows that if one provides both an explanation of the psychological motivations of individuals and of the nature of the oppressive society in which they find themselves then what I call an integrated theory of ideology can be developed. In order to illustrate the importance of an integrated theory of ideology the study moves away from high-level theoretical abstraction to concrete social analyses, focusing on the work of Frantz Fanon and Steve Biko and their explanations of domination. The reason this study focuses on their work is because in their role as social scientists, Fanon and Biko provided a powerful critique of colonial, post-colonial and neo-colonial society. It will be argued that Fanon and Biko were able to provide a lasting critique of colonial reality because they offered their critique within the framework of such an integrated theory. Consequently, this study argues that, as Fanon and Biko's work illustrate, an integrated theory of ideology qua critical theory ought not to be abandoned because it is crucial for understanding and resisting forms of oppression that exist in the world today.
- Full Text:
- Date Issued: 2006
- Authors: Madonko, Thokozile
- Date: 2006
- Subjects: Rosen, Michael. On voluntary servitude , Fanon, Frantz, 1925-1961 , Fanon, Frantz, 1925-1961 -- Political and social views , Biko, Steve, 1946-1977 , Ideology , Black people -- Race identity , Ideology -- Psychological aspects , Ideology -- Sociological aspects , Power (Social sciences) , Consciousness , Racism
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:2855 , http://hdl.handle.net/10962/d1007260 , Rosen, Michael. On voluntary servitude , Fanon, Frantz, 1925-1961 , Fanon, Frantz, 1925-1961 -- Political and social views , Biko, Steve, 1946-1977 , Ideology , Black people -- Race identity , Ideology -- Psychological aspects , Ideology -- Sociological aspects , Power (Social sciences) , Consciousness , Racism
- Description: The presence of human destitution, impoverishment and degradation in the midst of plenty has puzzled social thinkers for millennia. One of the oldest and grandest of theories: the theory of ideology attempts to provide an answer to the puzzle of domination in society. Michael Rosen, in his book On Voluntary Servitude (1996), argues that the solution provided by the theory of ideology is problematic. Furthermore, on the basis of his critique, Rosen argues that we should abandon the theory of ideology and consider alternatives to it. Even though many contemporary academics have turned away from the theory of ideology, because they view it as an imprisoning meta-theory, this study explores the possibility of there being a meta-theory that could help us to make sense of the world. Through an examination of Rosen's critique this thesis shows that Rosen is too quick in his dismissal of the theory of ideology because he fails to consider that a revised functionalist theory of ideology can be expanded to account for the mechanism(s) that ensure that, over time, the society in question acquires ideological consciousness to further its welfare. This thesis shows that Rosen is correct in his criticism of the theory of ideology's explanation of domination because the content, history and social effects of ideological consciousness cannot be fully explained in terms of their role in promoting or stabilising relations of domination. In light of Rosen's criticism the thesis shows that if one provides both an explanation of the psychological motivations of individuals and of the nature of the oppressive society in which they find themselves then what I call an integrated theory of ideology can be developed. In order to illustrate the importance of an integrated theory of ideology the study moves away from high-level theoretical abstraction to concrete social analyses, focusing on the work of Frantz Fanon and Steve Biko and their explanations of domination. The reason this study focuses on their work is because in their role as social scientists, Fanon and Biko provided a powerful critique of colonial, post-colonial and neo-colonial society. It will be argued that Fanon and Biko were able to provide a lasting critique of colonial reality because they offered their critique within the framework of such an integrated theory. Consequently, this study argues that, as Fanon and Biko's work illustrate, an integrated theory of ideology qua critical theory ought not to be abandoned because it is crucial for understanding and resisting forms of oppression that exist in the world today.
- Full Text:
- Date Issued: 2006
The regulation of tax practitioners in South Africa: a proposed model
- Authors: Woodbridge, Taryn
- Date: 2006
- Subjects: Income tax -- Law and legislation -- South Africa , Taxation -- Law and legislation -- South Africa , South African Revenue Service
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:891 , http://hdl.handle.net/10962/d1003128 , Income tax -- Law and legislation -- South Africa , Taxation -- Law and legislation -- South Africa , South African Revenue Service
- Description: Tax practitioners in South Africa have been operating in an unregulated tax industry. This has allowed certain tax practitioners to fail in their duties to their clients, as many do not have to abide by any code of conduct or ethical principles, to the detriment of the public. Other than the provisions in the Income Tax Act, 58 of 1962, there has been no regulation. As a result of losses suffered by taxpayers either through the incompetence, ignorance or negligence of a tax practitioner, as substantiated by case law, and increased costs borne by the South African Revenue Services due to unnecessary queries and tax disputes, the Minister of Finance, Trevor Manuel, introduced the concept of tax industry regulation in his Budget Speech in 2002. This resulted in the introduction of section 67 A into the Income Tax Act, providing for a registration process for tax practitioners. All practising tax practitioners were required to register with the Commissioner for the South African Revenue Services by 30 June 2005. In addition, a discussion paper was issued in 2002 setting out the proposal of the Revenue Services to regulate the tax industry through the formation of an Association of Tax Practitioners. This proposal includes various contentious issues and casts significant doubt on whether the proposed model is the most suitable. The goal of the research was therefore to evaluate the current status of tax advisory services in order to demonstrate the need for regulation and to compare the proposed SARS model with two established regulatory authorities: the Estate Agency Affairs Board and the Australian Tax Agents Board. A conceptual model for regulation was developed in order to test all the models against a simple regulatory framework to determine whether each was aligned to certain best practices proposed in this framework. The research methodology was qualitative in nature, involving the critical interpretation of documentary data and data generated during a public discussion forum of tax practitioners. It was concluded that the SARS proposal is too prescriptive and, at the same time, too broad in its scope. In order to address the key objective, identified as protection of the taxpaying public, a simplified regulation procedure was recommended, which would adhere to the proposed regulatory framework. , KMBT_363
- Full Text:
- Date Issued: 2006
- Authors: Woodbridge, Taryn
- Date: 2006
- Subjects: Income tax -- Law and legislation -- South Africa , Taxation -- Law and legislation -- South Africa , South African Revenue Service
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:891 , http://hdl.handle.net/10962/d1003128 , Income tax -- Law and legislation -- South Africa , Taxation -- Law and legislation -- South Africa , South African Revenue Service
- Description: Tax practitioners in South Africa have been operating in an unregulated tax industry. This has allowed certain tax practitioners to fail in their duties to their clients, as many do not have to abide by any code of conduct or ethical principles, to the detriment of the public. Other than the provisions in the Income Tax Act, 58 of 1962, there has been no regulation. As a result of losses suffered by taxpayers either through the incompetence, ignorance or negligence of a tax practitioner, as substantiated by case law, and increased costs borne by the South African Revenue Services due to unnecessary queries and tax disputes, the Minister of Finance, Trevor Manuel, introduced the concept of tax industry regulation in his Budget Speech in 2002. This resulted in the introduction of section 67 A into the Income Tax Act, providing for a registration process for tax practitioners. All practising tax practitioners were required to register with the Commissioner for the South African Revenue Services by 30 June 2005. In addition, a discussion paper was issued in 2002 setting out the proposal of the Revenue Services to regulate the tax industry through the formation of an Association of Tax Practitioners. This proposal includes various contentious issues and casts significant doubt on whether the proposed model is the most suitable. The goal of the research was therefore to evaluate the current status of tax advisory services in order to demonstrate the need for regulation and to compare the proposed SARS model with two established regulatory authorities: the Estate Agency Affairs Board and the Australian Tax Agents Board. A conceptual model for regulation was developed in order to test all the models against a simple regulatory framework to determine whether each was aligned to certain best practices proposed in this framework. The research methodology was qualitative in nature, involving the critical interpretation of documentary data and data generated during a public discussion forum of tax practitioners. It was concluded that the SARS proposal is too prescriptive and, at the same time, too broad in its scope. In order to address the key objective, identified as protection of the taxpaying public, a simplified regulation procedure was recommended, which would adhere to the proposed regulatory framework. , KMBT_363
- Full Text:
- Date Issued: 2006
The relationship between Accounting 1 and Accounting 3 results
- Mazwi, Zukile, Stack, Elizabeth M
- Authors: Mazwi, Zukile , Stack, Elizabeth M
- Date: 2006
- Subjects: To be catalogued
- Language: English
- Type: Conference paper
- Identifier: vital:6064 , http://hdl.handle.net/10962/d1004609
- Full Text:
- Date Issued: 2006
- Authors: Mazwi, Zukile , Stack, Elizabeth M
- Date: 2006
- Subjects: To be catalogued
- Language: English
- Type: Conference paper
- Identifier: vital:6064 , http://hdl.handle.net/10962/d1004609
- Full Text:
- Date Issued: 2006
The relationship between human exploitation pressure and condition of mussel populations along the south coast of South Africa
- Rius, Marc, Kaehler, Sven, McQuaid, Christopher D
- Authors: Rius, Marc , Kaehler, Sven , McQuaid, Christopher D
- Date: 2006
- Language: English
- Type: Article
- Identifier: vital:6913 , http://hdl.handle.net/10962/d1011876
- Description: Human exploitation of intertidal organisms in South Africa is an ancient activity based principally on mussels. We studied mussel populations and patterns of exploitation along a 160-km stretch of the south coast. Photographs (100 per site) were taken of the intertidal rocks at each of 14 sites, covering a range of exploitation intensities. Percentage cover was negatively correlated with number of mussel patches and positively correlated with mean shell width. PCA analysis identified groups of sites: a) accessible and unprotected sites: low cover, small mussels, patchy distribution; b) inaccessible sites and sites next to, or within, nature reserves: high percentage cover, large animals, less patchy distributions. Affluent coastal settlements also seem to confer protection against harvesting. Harvester distribution was examined by aerial surveys and combined with information on distance to the nearest beach access point and number of households within 7 km for each site. Sites within reserves and inaccessible sites had low densities of collectors, whereas sites near urban areas and in the Ciskei had the highest densities. All correlations between indicators of human exploitation and condition of mussel populations were non-significant. However, number of collectors showed positive trends with number of patches and negative trends for the two other variables. The results indicate much lower levels of exploitation than in the neighouring Transkei region, and suggest a high degree of background variability in mussel population structure.
- Full Text:
- Date Issued: 2006
- Authors: Rius, Marc , Kaehler, Sven , McQuaid, Christopher D
- Date: 2006
- Language: English
- Type: Article
- Identifier: vital:6913 , http://hdl.handle.net/10962/d1011876
- Description: Human exploitation of intertidal organisms in South Africa is an ancient activity based principally on mussels. We studied mussel populations and patterns of exploitation along a 160-km stretch of the south coast. Photographs (100 per site) were taken of the intertidal rocks at each of 14 sites, covering a range of exploitation intensities. Percentage cover was negatively correlated with number of mussel patches and positively correlated with mean shell width. PCA analysis identified groups of sites: a) accessible and unprotected sites: low cover, small mussels, patchy distribution; b) inaccessible sites and sites next to, or within, nature reserves: high percentage cover, large animals, less patchy distributions. Affluent coastal settlements also seem to confer protection against harvesting. Harvester distribution was examined by aerial surveys and combined with information on distance to the nearest beach access point and number of households within 7 km for each site. Sites within reserves and inaccessible sites had low densities of collectors, whereas sites near urban areas and in the Ciskei had the highest densities. All correlations between indicators of human exploitation and condition of mussel populations were non-significant. However, number of collectors showed positive trends with number of patches and negative trends for the two other variables. The results indicate much lower levels of exploitation than in the neighouring Transkei region, and suggest a high degree of background variability in mussel population structure.
- Full Text:
- Date Issued: 2006
The relationship between interest rates and inflation in South Africa : revisiting Fisher's hypothesis
- Mitchell-Innes, Henry Alexander
- Authors: Mitchell-Innes, Henry Alexander
- Date: 2006
- Subjects: Fisher effect (Economics) , Interest rates -- South Africa , Interest rates -- Effect of inflation -- South Africa , Inflation (Finance) -- South Africa , Monetary policy -- South Africa , Banks and banking, Central -- South Africa , South Africa -- Economic conditions
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:991 , http://hdl.handle.net/10962/d1002726 , Fisher effect (Economics) , Interest rates -- South Africa , Interest rates -- Effect of inflation -- South Africa , Inflation (Finance) -- South Africa , Monetary policy -- South Africa , Banks and banking, Central -- South Africa , South Africa -- Economic conditions
- Description: This thesis investigates the relationship between expected inflation and nominal interest rates in South Africa and the extent to which the Fisher effect hypothesis holds. The hypothesis, proposed by Fisher (1930), that the nominal rate of interest should reflect movements in the expected rate of inflation has been the subject of much empirical research in many industrialised countries. This wealth of literature can be attributed to various factors including the pivotal role that the nominal rate of interest and, perhaps more importantly, the real rate of interest plays in the economy. The validity of the Fisher effect also has important implications for monetary policy and needs to be considered by central banks. Few studies have been conducted in South Africa to validate this important hypothesis. The analysis uses the 3-month bankers’ acceptance rate and the 10-year government bond rate to proxy both short- and long-term interest rates. The existence of a long-run unit proportional relationship between nominal interest rates and expected inflation is tested using Johansen’s cointegration test. The data is analysed for the period April 2000 to July 2005 as the research aims to establish whether the Fisher relationship holds within an inflation targeting monetary policy framework. The short-run Fisher effect is not empirically verified. This is due to the effects of the monetary policy transmission mechanism and implies that short-term nominal interest rates are a good indication of the stance of monetary policy. A long-run cointegrating relationship is established between long-term interest rates and expected inflation. The long-run adjustment is less than unity, which can be attributed to the credibility of the inflation-targeting framework.
- Full Text:
- Date Issued: 2006
- Authors: Mitchell-Innes, Henry Alexander
- Date: 2006
- Subjects: Fisher effect (Economics) , Interest rates -- South Africa , Interest rates -- Effect of inflation -- South Africa , Inflation (Finance) -- South Africa , Monetary policy -- South Africa , Banks and banking, Central -- South Africa , South Africa -- Economic conditions
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:991 , http://hdl.handle.net/10962/d1002726 , Fisher effect (Economics) , Interest rates -- South Africa , Interest rates -- Effect of inflation -- South Africa , Inflation (Finance) -- South Africa , Monetary policy -- South Africa , Banks and banking, Central -- South Africa , South Africa -- Economic conditions
- Description: This thesis investigates the relationship between expected inflation and nominal interest rates in South Africa and the extent to which the Fisher effect hypothesis holds. The hypothesis, proposed by Fisher (1930), that the nominal rate of interest should reflect movements in the expected rate of inflation has been the subject of much empirical research in many industrialised countries. This wealth of literature can be attributed to various factors including the pivotal role that the nominal rate of interest and, perhaps more importantly, the real rate of interest plays in the economy. The validity of the Fisher effect also has important implications for monetary policy and needs to be considered by central banks. Few studies have been conducted in South Africa to validate this important hypothesis. The analysis uses the 3-month bankers’ acceptance rate and the 10-year government bond rate to proxy both short- and long-term interest rates. The existence of a long-run unit proportional relationship between nominal interest rates and expected inflation is tested using Johansen’s cointegration test. The data is analysed for the period April 2000 to July 2005 as the research aims to establish whether the Fisher relationship holds within an inflation targeting monetary policy framework. The short-run Fisher effect is not empirically verified. This is due to the effects of the monetary policy transmission mechanism and implies that short-term nominal interest rates are a good indication of the stance of monetary policy. A long-run cointegrating relationship is established between long-term interest rates and expected inflation. The long-run adjustment is less than unity, which can be attributed to the credibility of the inflation-targeting framework.
- Full Text:
- Date Issued: 2006
The relationship between the development and use of teaching and learning support materials: the case of "A year of special days" booklet
- Authors: Urenje, Shepherd
- Date: 2006
- Subjects: Southern African Development Community Teaching -- Aids and devices -- South Africa Environmental education -- South Africa -- Case studies Environmental education -- Curricula -- South Africa
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1724 , http://hdl.handle.net/10962/d1003607
- Description: This research is an interpretive case study, which investigated the relationship between the development and use of the teaching and learning support material, “A Year of Special Days”. An in depth investigation was conducted in South Africa and Zimbabwe where developers and users of the booklet were asked to contribute their experiences with the booklet through questionnaires, semi-structured interviews and workshops. Developers contributed on the purpose for which the booklet was produced while the users explained how the booklet was being used in different contexts. The research also tracked the development and use of booklet in the Southern African Development Community (SADC) region through a workshop held at the Environmental Education Association of Southern Africa (EEASA) Conference in Lusaka, Zambia, in May 2005. Some personal interviews and informal encounters with people who have used it in the past and those using it now were also conducted at EEASA. This case study explored the axes of tension between the development and use of the resource material, “A Year of Special Days”, with the view to informing development and use of materials at the SADC Centre. A long-term intention is to use the framework developed, for similar work in the wider SADC region. The research recommended on how the SADC Centre can track the relationship between the materials developed at the Centre and their use in different contexts. The study established that the booklet “A Year of Special Days” was initially developed for informal education by faith communities mainly in the Anglican Church but turned out to be a resource more applicable for formal education mainly in the national school system of South Africa for environmental learning. That the resource material lacked effective monitoring support from the developers for the initial intended users where there was no formal education structure was an important link in materials development. It is important for resource materials developers to facilitate the participatory monitoring and evaluation of resource materials when they are in use. The study also established that SADC resources materials are easily adaptable and that the process of resource materials development offers important networking opportunities, which allow the adaptation and adoption of similar resource materials for local contexts. The booklet was adapted and adopted by at least eight countries in the form of a booklet, a calendar or a poster. This study provides some recommendations that may be used to guide the Southern African Development Community Regional Environmental Education Programme (REEP) to enhance processes in the development and adaptation of teaching and learning support materials by environmental educators in southern Africa.
- Full Text:
- Date Issued: 2006
- Authors: Urenje, Shepherd
- Date: 2006
- Subjects: Southern African Development Community Teaching -- Aids and devices -- South Africa Environmental education -- South Africa -- Case studies Environmental education -- Curricula -- South Africa
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:1724 , http://hdl.handle.net/10962/d1003607
- Description: This research is an interpretive case study, which investigated the relationship between the development and use of the teaching and learning support material, “A Year of Special Days”. An in depth investigation was conducted in South Africa and Zimbabwe where developers and users of the booklet were asked to contribute their experiences with the booklet through questionnaires, semi-structured interviews and workshops. Developers contributed on the purpose for which the booklet was produced while the users explained how the booklet was being used in different contexts. The research also tracked the development and use of booklet in the Southern African Development Community (SADC) region through a workshop held at the Environmental Education Association of Southern Africa (EEASA) Conference in Lusaka, Zambia, in May 2005. Some personal interviews and informal encounters with people who have used it in the past and those using it now were also conducted at EEASA. This case study explored the axes of tension between the development and use of the resource material, “A Year of Special Days”, with the view to informing development and use of materials at the SADC Centre. A long-term intention is to use the framework developed, for similar work in the wider SADC region. The research recommended on how the SADC Centre can track the relationship between the materials developed at the Centre and their use in different contexts. The study established that the booklet “A Year of Special Days” was initially developed for informal education by faith communities mainly in the Anglican Church but turned out to be a resource more applicable for formal education mainly in the national school system of South Africa for environmental learning. That the resource material lacked effective monitoring support from the developers for the initial intended users where there was no formal education structure was an important link in materials development. It is important for resource materials developers to facilitate the participatory monitoring and evaluation of resource materials when they are in use. The study also established that SADC resources materials are easily adaptable and that the process of resource materials development offers important networking opportunities, which allow the adaptation and adoption of similar resource materials for local contexts. The booklet was adapted and adopted by at least eight countries in the form of a booklet, a calendar or a poster. This study provides some recommendations that may be used to guide the Southern African Development Community Regional Environmental Education Programme (REEP) to enhance processes in the development and adaptation of teaching and learning support materials by environmental educators in southern Africa.
- Full Text:
- Date Issued: 2006
The response of an original equipment manufacturer to the Motor Industry Development Programme: a case study
- Authors: Franse, Ricardo
- Date: 2006
- Subjects: Motor Industry Development Programme Automobile industry and trade -- South Africa -- Case studies Automobile industry and trade -- Government policy -- South Africa Foreign trade regulation -- South Africa -- Case studies South Africa -- Commercial policy -- Case studies
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:761 , http://hdl.handle.net/10962/d1003882
- Description: On the 21st September 1995, the government introduced the Motor Industry Development Programme (MIDP), in compliance with the General Agreement on Tariffs and Trade (GATT) and the World Trade Organization (WTO). Deliberate efforts by the South African government were required to promote structural changes to the domestic motor industry by opening up the economy to international competition through a programme of tariff reduction and export promotion. The integration of the South African automotive industry into global markets would have been extremely difficult, if not impossible, without the MIDP and it would thus be safe to conclude that the economic performance of the researched would have been close to impossible if it was not for the MIDP. The MIDP, as an economic policy, has been embraced by the researched company as a "vehicle" to drive corporate goals in terms of value creation for all stakeholders. The research proposition that the MIDP as an economic policy has contributed to the economic performance of the researched company is examined. In this respect, Annual and Management Accounting reports were analyzed to determine the effect the MIDP has had on the researched company over the last ten years. In addition, two semi-structured interviews were also conducted with the Strategic Finance Planning executive and the Financial Controller of the company. The results show that the MIDP has had positive spin-offs for the researched company. The same results should be valid for the other original equipment manufacturers (OEMs) in the local automotive industry that have embraced the MIDP as a vehicle to create economic value added.
- Full Text:
- Date Issued: 2006
- Authors: Franse, Ricardo
- Date: 2006
- Subjects: Motor Industry Development Programme Automobile industry and trade -- South Africa -- Case studies Automobile industry and trade -- Government policy -- South Africa Foreign trade regulation -- South Africa -- Case studies South Africa -- Commercial policy -- Case studies
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:761 , http://hdl.handle.net/10962/d1003882
- Description: On the 21st September 1995, the government introduced the Motor Industry Development Programme (MIDP), in compliance with the General Agreement on Tariffs and Trade (GATT) and the World Trade Organization (WTO). Deliberate efforts by the South African government were required to promote structural changes to the domestic motor industry by opening up the economy to international competition through a programme of tariff reduction and export promotion. The integration of the South African automotive industry into global markets would have been extremely difficult, if not impossible, without the MIDP and it would thus be safe to conclude that the economic performance of the researched would have been close to impossible if it was not for the MIDP. The MIDP, as an economic policy, has been embraced by the researched company as a "vehicle" to drive corporate goals in terms of value creation for all stakeholders. The research proposition that the MIDP as an economic policy has contributed to the economic performance of the researched company is examined. In this respect, Annual and Management Accounting reports were analyzed to determine the effect the MIDP has had on the researched company over the last ten years. In addition, two semi-structured interviews were also conducted with the Strategic Finance Planning executive and the Financial Controller of the company. The results show that the MIDP has had positive spin-offs for the researched company. The same results should be valid for the other original equipment manufacturers (OEMs) in the local automotive industry that have embraced the MIDP as a vehicle to create economic value added.
- Full Text:
- Date Issued: 2006
The role of language and mediation in selected aspects of contemporary culture
- Authors: Allen, Nicholas Peter Legh
- Date: 2006
- Subjects: Language and languages -- Philosophy , Language and education
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8413 , http://hdl.handle.net/10948/468 , Language and languages -- Philosophy , Language and education
- Description: Statement of the Problem: Specifically, how suitable is a textual language in communicating “irrational concepts” and religious myths designed to explain the irrational? Furthermore, how important is the mastery of a textual language apropos of our conceptual processes and in what ways can the structure of a specific language-game impact on a person’s conceptual abilities? To undertake this enquiry, certain assumptions will have to be made. For example, it is accepted that everything we interpret and ultimately understand is mediated solely through language in the broad sense (which includes visual cognition or literacy). Here it is accepted that without language we cannot think. Indeed, even our most private thoughts are based on a language, which embodies communally sanctioned criteria. Hypothesis: It is then the premise of this dissertation that the very architecture of a person’s mother-tongue has a profound influence on the worldview and perception of a particular person. Also it is possible to consider that certain languages, by virtue of their very structure, either hinder or facilitate certain cognitive development or potential. Further, if we could but increase the linguistic proficiency of our citizens, we will be better positioned to develop a critical mass of people who are problem solvers, mathematicians and conceptualizers; and who will address the shortfall of graduates in science, engineering, technology and business in South Africa. If in any way accurate, this would tend to imply that (inter alia) the retention rate of potential graduates in the SET and business disciplines will be significantly improved if educational policy-makers embraced even the most basic tenets of the linguistic paradigm.
- Full Text:
- Date Issued: 2006
- Authors: Allen, Nicholas Peter Legh
- Date: 2006
- Subjects: Language and languages -- Philosophy , Language and education
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8413 , http://hdl.handle.net/10948/468 , Language and languages -- Philosophy , Language and education
- Description: Statement of the Problem: Specifically, how suitable is a textual language in communicating “irrational concepts” and religious myths designed to explain the irrational? Furthermore, how important is the mastery of a textual language apropos of our conceptual processes and in what ways can the structure of a specific language-game impact on a person’s conceptual abilities? To undertake this enquiry, certain assumptions will have to be made. For example, it is accepted that everything we interpret and ultimately understand is mediated solely through language in the broad sense (which includes visual cognition or literacy). Here it is accepted that without language we cannot think. Indeed, even our most private thoughts are based on a language, which embodies communally sanctioned criteria. Hypothesis: It is then the premise of this dissertation that the very architecture of a person’s mother-tongue has a profound influence on the worldview and perception of a particular person. Also it is possible to consider that certain languages, by virtue of their very structure, either hinder or facilitate certain cognitive development or potential. Further, if we could but increase the linguistic proficiency of our citizens, we will be better positioned to develop a critical mass of people who are problem solvers, mathematicians and conceptualizers; and who will address the shortfall of graduates in science, engineering, technology and business in South Africa. If in any way accurate, this would tend to imply that (inter alia) the retention rate of potential graduates in the SET and business disciplines will be significantly improved if educational policy-makers embraced even the most basic tenets of the linguistic paradigm.
- Full Text:
- Date Issued: 2006