Developing a business model for a community radio station in Port Elizabeth: a case study
- Ngcezula, Anthony Thamsanqa "Delite"
- Authors: Ngcezula, Anthony Thamsanqa "Delite"
- Date: 2008
- Subjects: Radio in community development , Radio broadcasting -- South Africa , Community radio
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8720 , http://hdl.handle.net/10948/906 , Radio in community development , Radio broadcasting -- South Africa , Community radio
- Description: The purpose of this treatise is a development of a suitable model for a community radio station which would lead to operational effectiveness and ensure sustainability. The treatise has three phases namely a theoretical phase, a narration phase and an integration phase. Firstly, in the theoretical phase the research study investigates what the literature review reveals about community radio stations and business models. This treatise argues that a total dependency of community radio stations on donor funding leads to operational ineffectiveness which threatens their sustainability. The treatise also argues that a business model could be adapted for a community radio station by identifying the business issues which the literature review revealed, and use these to deconstruct a theoretical business model. Secondly, in the narrative phase the research study investigates the important business issues for a selected community radio station. The treatise argues the board and management of this selected community radio station revealed additional business issues of operations and gave different ratings to business issues which are important in their operations. Thirdly, in the integration phase, the theoretical model deconstructed in the theoretical phase, was revised by including additional business issues of operations revealed in the narrative phase. The research study concludes that this revised model is a suitable business model for a community radio station and can lead to operational effectiveness and ensure sustainability.
- Full Text:
- Date Issued: 2008
- Authors: Ngcezula, Anthony Thamsanqa "Delite"
- Date: 2008
- Subjects: Radio in community development , Radio broadcasting -- South Africa , Community radio
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8720 , http://hdl.handle.net/10948/906 , Radio in community development , Radio broadcasting -- South Africa , Community radio
- Description: The purpose of this treatise is a development of a suitable model for a community radio station which would lead to operational effectiveness and ensure sustainability. The treatise has three phases namely a theoretical phase, a narration phase and an integration phase. Firstly, in the theoretical phase the research study investigates what the literature review reveals about community radio stations and business models. This treatise argues that a total dependency of community radio stations on donor funding leads to operational ineffectiveness which threatens their sustainability. The treatise also argues that a business model could be adapted for a community radio station by identifying the business issues which the literature review revealed, and use these to deconstruct a theoretical business model. Secondly, in the narrative phase the research study investigates the important business issues for a selected community radio station. The treatise argues the board and management of this selected community radio station revealed additional business issues of operations and gave different ratings to business issues which are important in their operations. Thirdly, in the integration phase, the theoretical model deconstructed in the theoretical phase, was revised by including additional business issues of operations revealed in the narrative phase. The research study concludes that this revised model is a suitable business model for a community radio station and can lead to operational effectiveness and ensure sustainability.
- Full Text:
- Date Issued: 2008
Developing a long-term strategy for a selected small transport entrepreneur
- Authors: Burgins, David Christopher
- Date: 2008
- Subjects: Transportation -- South Africa -- Port Elizabeth -- Planning , Transportation and state -- South Africa -- Port Elizabeth , Transportation -- South Africa -- Port Elizabeth -- Finance
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8714 , http://hdl.handle.net/10948/929 , Transportation -- South Africa -- Port Elizabeth -- Planning , Transportation and state -- South Africa -- Port Elizabeth , Transportation -- South Africa -- Port Elizabeth -- Finance
- Description: South Africa, recognised as a developing economy, is encouraging its citizens to be entrepreneurs through various initiatives and assistance, with a bias towards the previously disadvantage people. This encouragement, from the government, has been taken advantage of by numerous citizens to the detriment of themselves, especially in the transport industry. Kazderich Pro Trans, a small transport entrepreneur, has founded itself based on the notion that businesses will utilize its services frequently based on the preferential treatment, to previously disadvantaged communities. The stakeholders in the transport industry, however is firstly geared towards maintaining their market share in a fiercely competitive industry with arguably an introspective view of the preferential treatment governmental policies. The purpose of this is to research the transport industry and accurately identify the environment the transport businesses operate in, with a view of analysing competencies that attract and retain business. This paper negates the government policy to a minor external environmental factor and argues that the company (Kazderich Pro Trans) should operate on the same principals as its competitors in the transport industry. The important issue being discussed in this research, the long term strategy, is to make small transport entrepreneurs realise that researching and planning their business are more important than starting it. The attraction and retention of clients is the basis of a successful transport business and the analyses of the questionnaire employed are used as guidance in developing the long term strategy.
- Full Text:
- Date Issued: 2008
- Authors: Burgins, David Christopher
- Date: 2008
- Subjects: Transportation -- South Africa -- Port Elizabeth -- Planning , Transportation and state -- South Africa -- Port Elizabeth , Transportation -- South Africa -- Port Elizabeth -- Finance
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8714 , http://hdl.handle.net/10948/929 , Transportation -- South Africa -- Port Elizabeth -- Planning , Transportation and state -- South Africa -- Port Elizabeth , Transportation -- South Africa -- Port Elizabeth -- Finance
- Description: South Africa, recognised as a developing economy, is encouraging its citizens to be entrepreneurs through various initiatives and assistance, with a bias towards the previously disadvantage people. This encouragement, from the government, has been taken advantage of by numerous citizens to the detriment of themselves, especially in the transport industry. Kazderich Pro Trans, a small transport entrepreneur, has founded itself based on the notion that businesses will utilize its services frequently based on the preferential treatment, to previously disadvantaged communities. The stakeholders in the transport industry, however is firstly geared towards maintaining their market share in a fiercely competitive industry with arguably an introspective view of the preferential treatment governmental policies. The purpose of this is to research the transport industry and accurately identify the environment the transport businesses operate in, with a view of analysing competencies that attract and retain business. This paper negates the government policy to a minor external environmental factor and argues that the company (Kazderich Pro Trans) should operate on the same principals as its competitors in the transport industry. The important issue being discussed in this research, the long term strategy, is to make small transport entrepreneurs realise that researching and planning their business are more important than starting it. The attraction and retention of clients is the basis of a successful transport business and the analyses of the questionnaire employed are used as guidance in developing the long term strategy.
- Full Text:
- Date Issued: 2008
Development of a reciprocating aerofoil wind energy harvester
- Authors: Phillips, Russell Leslie
- Date: 2008
- Subjects: Windmills , Wind power , Wind turbines
- Language: English
- Type: Thesis , Doctoral , DTech
- Identifier: vital:9622 , http://hdl.handle.net/10948/899 , Windmills , Wind power , Wind turbines
- Description: Cross flow wind turbines are not unique. The performance of Savonius and Darrieus turbines is well documented. Both share the advantage of being able to accept fluid flow from any direction. The Savonius is drag based and hence has poor power output while the Darrieus is lift based. Due to the fact that the Darrieus has fixed blades the fluid flow through the rotor does not result in optimal lift being generated at all points in the rotation circle. A drawback of the Darrieus system is that it has to operate at a high tip-to wind-speed ratio to obtain reasonable performance with the fixed blades. Deviation from a small optimal range of tip speed ratios results in poor performance. The Darrieus also has poor starting torque. The research conducted in this project focused on overcoming the shortcomings of other turbines and developing an effective cross flow turbine capable of good performance. A number of different concepts were experimented with, however all were based on a symmetrical aerofoil presented to the actual relative airflow at an angle that would produce the highest lift force at all times. The lift force was then utilized to generate movement and to do work on an electrical generator. All concepts contemplated were researched to ascertain their appropriateness for the intended application. During development of the final experimental platform and after lodging of a provisional patent (RSA 2007/00927) it was ascertained that the design shared some similarities with an American patent 5503525 dated 28/4/1994. This patent employed complex electronic sensing and control equipment for control of blade angle. This was thought to be overly complex and costly, particularly for small scale wind energy generation applications and a simpler mechanical solution was sought in the design of the final experimental platform used in this project. The design of the mechanical control system was refined in an attempt to make it simpler, more durable and employ the least number of moving parts. Literature studies and patent searches conducted, suggested that the mechanical control system as developed for the final experimental platform was unique. The enormous variation in the power available from the wind at the different wind speeds likely to be encountered by the device necessitated some means of control. In high wind conditions control of the amount of wind power into the device was deemed to be the preferable means of control. A number of different concepts to achieve this were devised and tested. The final concept employed limited the tail angle deflection and hence the lift produced by the aerofoils. This resulted in a seamless “throttle” control allowing the device to be used in any wind strength by adjusting the control to a position that resulted in the device receiving a suitable amount of power from the wind. The outcome of performance tests conducted indicated that the device has the potential to be developed into a viable wind turbine for both small and large scale applications. The ability to control the power input from the wind to the machine from zero to a maximum is considered to be one of the most beneficial outcomes of this project and together with the quiet operation and low speed, are considered the main advantages of the device over existing wind turbine designs. The possibilities of using the device to compress air for energy storage are exciting avenues that warrant further research.
- Full Text:
- Date Issued: 2008
- Authors: Phillips, Russell Leslie
- Date: 2008
- Subjects: Windmills , Wind power , Wind turbines
- Language: English
- Type: Thesis , Doctoral , DTech
- Identifier: vital:9622 , http://hdl.handle.net/10948/899 , Windmills , Wind power , Wind turbines
- Description: Cross flow wind turbines are not unique. The performance of Savonius and Darrieus turbines is well documented. Both share the advantage of being able to accept fluid flow from any direction. The Savonius is drag based and hence has poor power output while the Darrieus is lift based. Due to the fact that the Darrieus has fixed blades the fluid flow through the rotor does not result in optimal lift being generated at all points in the rotation circle. A drawback of the Darrieus system is that it has to operate at a high tip-to wind-speed ratio to obtain reasonable performance with the fixed blades. Deviation from a small optimal range of tip speed ratios results in poor performance. The Darrieus also has poor starting torque. The research conducted in this project focused on overcoming the shortcomings of other turbines and developing an effective cross flow turbine capable of good performance. A number of different concepts were experimented with, however all were based on a symmetrical aerofoil presented to the actual relative airflow at an angle that would produce the highest lift force at all times. The lift force was then utilized to generate movement and to do work on an electrical generator. All concepts contemplated were researched to ascertain their appropriateness for the intended application. During development of the final experimental platform and after lodging of a provisional patent (RSA 2007/00927) it was ascertained that the design shared some similarities with an American patent 5503525 dated 28/4/1994. This patent employed complex electronic sensing and control equipment for control of blade angle. This was thought to be overly complex and costly, particularly for small scale wind energy generation applications and a simpler mechanical solution was sought in the design of the final experimental platform used in this project. The design of the mechanical control system was refined in an attempt to make it simpler, more durable and employ the least number of moving parts. Literature studies and patent searches conducted, suggested that the mechanical control system as developed for the final experimental platform was unique. The enormous variation in the power available from the wind at the different wind speeds likely to be encountered by the device necessitated some means of control. In high wind conditions control of the amount of wind power into the device was deemed to be the preferable means of control. A number of different concepts to achieve this were devised and tested. The final concept employed limited the tail angle deflection and hence the lift produced by the aerofoils. This resulted in a seamless “throttle” control allowing the device to be used in any wind strength by adjusting the control to a position that resulted in the device receiving a suitable amount of power from the wind. The outcome of performance tests conducted indicated that the device has the potential to be developed into a viable wind turbine for both small and large scale applications. The ability to control the power input from the wind to the machine from zero to a maximum is considered to be one of the most beneficial outcomes of this project and together with the quiet operation and low speed, are considered the main advantages of the device over existing wind turbine designs. The possibilities of using the device to compress air for energy storage are exciting avenues that warrant further research.
- Full Text:
- Date Issued: 2008
Development of an integration model for the transport operators in the Nelson Mandela Bay area
- Authors: Pienaar, Jacques Ludolph
- Date: 2008
- Subjects: Urban transportation -- South Africa -- Port Elizabeth , Transportation -- South Africa -- Port Elizabeth -- Planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8722 , http://hdl.handle.net/10948/900 , Urban transportation -- South Africa -- Port Elizabeth , Transportation -- South Africa -- Port Elizabeth -- Planning
- Description: This research paper focuses on developing a model for the integration of the transport operators in the Nelson Mandela Bay area. The motivation for this integration is the Nelson Mandela Bay Municipality’s Public Transport Plan, which has set the goal of developing a new public transport system for the Metropolitan area. This system will integrate the different modes of transport into a single, seamless and scheduled service which will adhere to contractually enforced levels of quality, reliability and safety. In order to achieve this vision, the current bus and taxi operators will need to be unified into a viable and operational entity structure which will provide the required services to the public. The main research problem has therefore been identified as follows: How can the bus and taxi operators in Nelson Mandela Bay be integrated into a single entity, or small number of entities, in order to provide a viable, efficient and sustainable public transport service? This research paper sought to address this problem by conducting a case study of the Nelson Mandela Bay project, which took place over the course of a one year period. The author served as the project manager on the team that was responsible for developing the integration model. Additional research included a study visit to the cities of Bogota and Pereira in Colombia, which have implemented similar transport models, as well as a secondary study focusing on generic organisational integration strategies in existing literature. This paper is fundamentally a qualitative study. In this light, the research data was analysed according to the quasi-judicial method, which was deemed most suitable to the case study format adopted. The findings of the analysis were evaluated, and based on the resultant conclusions, a final integration model was recommended. The fact that this study is based on an actual project that has real world implications and consequences makes the result very relevant, and as such it will serve as a valuable addition to the body of knowledge which can be of assistance to other cities or project teams facing similar challenges in South Africa or even internationally.
- Full Text:
- Date Issued: 2008
- Authors: Pienaar, Jacques Ludolph
- Date: 2008
- Subjects: Urban transportation -- South Africa -- Port Elizabeth , Transportation -- South Africa -- Port Elizabeth -- Planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8722 , http://hdl.handle.net/10948/900 , Urban transportation -- South Africa -- Port Elizabeth , Transportation -- South Africa -- Port Elizabeth -- Planning
- Description: This research paper focuses on developing a model for the integration of the transport operators in the Nelson Mandela Bay area. The motivation for this integration is the Nelson Mandela Bay Municipality’s Public Transport Plan, which has set the goal of developing a new public transport system for the Metropolitan area. This system will integrate the different modes of transport into a single, seamless and scheduled service which will adhere to contractually enforced levels of quality, reliability and safety. In order to achieve this vision, the current bus and taxi operators will need to be unified into a viable and operational entity structure which will provide the required services to the public. The main research problem has therefore been identified as follows: How can the bus and taxi operators in Nelson Mandela Bay be integrated into a single entity, or small number of entities, in order to provide a viable, efficient and sustainable public transport service? This research paper sought to address this problem by conducting a case study of the Nelson Mandela Bay project, which took place over the course of a one year period. The author served as the project manager on the team that was responsible for developing the integration model. Additional research included a study visit to the cities of Bogota and Pereira in Colombia, which have implemented similar transport models, as well as a secondary study focusing on generic organisational integration strategies in existing literature. This paper is fundamentally a qualitative study. In this light, the research data was analysed according to the quasi-judicial method, which was deemed most suitable to the case study format adopted. The findings of the analysis were evaluated, and based on the resultant conclusions, a final integration model was recommended. The fact that this study is based on an actual project that has real world implications and consequences makes the result very relevant, and as such it will serve as a valuable addition to the body of knowledge which can be of assistance to other cities or project teams facing similar challenges in South Africa or even internationally.
- Full Text:
- Date Issued: 2008
Development of platinum metal specific separating agents
- Authors: Jonck, Heine
- Date: 2008
- Subjects: Platinum , Platinum -- Separation
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:10401 , http://hdl.handle.net/10948/712 , Platinum , Platinum -- Separation
- Description: In this dissertation, the aim was to develop a platinum specific resin to be utilized for the early removal of platinum from the industrial feed solution. Efforts were therefore directed towards the syntheses of silica based resins, with active centra, designed for platinum. The large chlorometallate ions present in the feed stream, were characterized in terms of physical parameters relevant to phase distribution, namely distortability (RD), charge density, softness (σ) etc. Matching cations for each of the types were investigated. In order to attempt the design of platinum specific resins, different structural amines were used to aminate the silicone precursor and to subsequently fix these onto the silica framework. Two different solvents namely alcohol and dmf were used in this process, resulting in two sets of resins, with different properties. The design was based on previous experience with these ions, with reference to their behaviour towards different types of cations. The platinum species, PtCl6 2- and PtCl4 2-, as well as the most important contaminants in the feed stream, were typified, bearing in mind size, charge, charge density and distortability. Different types of cationic centra, having differences in charge density, stereochemical crowding and extent of hydrophobicity, were synthesized and tested-both as solvent extractants (where possible) and silica based resins. The results indicated that, partly screened secondary ammonium cationic resin species, which could be regarded as “intermediate”, proved to be satisfactory both in their high percentage extraction for PtCl4 2- and rejection of contaminants like chlororhodates, chloroiridates(III) and FeCl4 -. It was however necessary, to work at a redox potential, where iridium(IV) in the form of IrCl6 2-, was absent. Various 2-aminoalkane resins were prepared, with variation in the length of alkane group and synthesised by the two different solvents. The latter resulted in two sets of resins with not only differing compactness, but also having significantly different properties with reference to platinum specificity, HCl effect and stripping potential. The 2-aminobutane and 2-aminoheptane resins in particular, proved to be very satisfactory platinum specific resins, both with respect to selectivity, platinum capacity and stripping potential. The various physical parameters could be applied to identify the chemical behaviour of anions and assist in the development of anion specificity for the relevant species.
- Full Text:
- Date Issued: 2008
- Authors: Jonck, Heine
- Date: 2008
- Subjects: Platinum , Platinum -- Separation
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:10401 , http://hdl.handle.net/10948/712 , Platinum , Platinum -- Separation
- Description: In this dissertation, the aim was to develop a platinum specific resin to be utilized for the early removal of platinum from the industrial feed solution. Efforts were therefore directed towards the syntheses of silica based resins, with active centra, designed for platinum. The large chlorometallate ions present in the feed stream, were characterized in terms of physical parameters relevant to phase distribution, namely distortability (RD), charge density, softness (σ) etc. Matching cations for each of the types were investigated. In order to attempt the design of platinum specific resins, different structural amines were used to aminate the silicone precursor and to subsequently fix these onto the silica framework. Two different solvents namely alcohol and dmf were used in this process, resulting in two sets of resins, with different properties. The design was based on previous experience with these ions, with reference to their behaviour towards different types of cations. The platinum species, PtCl6 2- and PtCl4 2-, as well as the most important contaminants in the feed stream, were typified, bearing in mind size, charge, charge density and distortability. Different types of cationic centra, having differences in charge density, stereochemical crowding and extent of hydrophobicity, were synthesized and tested-both as solvent extractants (where possible) and silica based resins. The results indicated that, partly screened secondary ammonium cationic resin species, which could be regarded as “intermediate”, proved to be satisfactory both in their high percentage extraction for PtCl4 2- and rejection of contaminants like chlororhodates, chloroiridates(III) and FeCl4 -. It was however necessary, to work at a redox potential, where iridium(IV) in the form of IrCl6 2-, was absent. Various 2-aminoalkane resins were prepared, with variation in the length of alkane group and synthesised by the two different solvents. The latter resulted in two sets of resins with not only differing compactness, but also having significantly different properties with reference to platinum specificity, HCl effect and stripping potential. The 2-aminobutane and 2-aminoheptane resins in particular, proved to be very satisfactory platinum specific resins, both with respect to selectivity, platinum capacity and stripping potential. The various physical parameters could be applied to identify the chemical behaviour of anions and assist in the development of anion specificity for the relevant species.
- Full Text:
- Date Issued: 2008
Die liturgiese gebruik van die orrel in 'n post-mordene era: persepsies van kerkmusici en leraars van die Nederduitse Gereformeerde gemeentes in Port Elizabeth
- Authors: Heunis, Sulani
- Date: 2008
- Subjects: Organ music -- South Africa -- Port Elizabeth , Chorale preludes
- Language: Afrikaans
- Type: Thesis , Masters , MMus
- Identifier: vital:8511 , http://hdl.handle.net/10948/787 , Organ music -- South Africa -- Port Elizabeth , Chorale preludes
- Description: In this study the liturgical usage of the organ is investigated within a post-modern society. It focuses specifically on the church services of the Dutch Reformed Congregations of Port Elizabeth with regards to the functionality of the organ during morning and evening services. The objectives of the study are to demonstrate the current situation of musical worship in the Dutch Reformed Congregations of Port Elizabeth. Furthermore it serves as a way to indicate any deficiency in the field, which would need to be addressed. In order to achieve these objectives, both a qualitative and quantitative study is undertaken. The qualitative study investigates existing literature regarding the church service and its music. The quantitative study comprises an analysis of self-administered questionnaires that was handed over for completion by the Dutch Reformed Congregations of Port Elizabeth. The results obtained were electronically processed to percentages and graphic illustrations. In this mini-treatise it is argued that the usage of other music instruments (in the form of music worship groups) during church services could possibly lead to a change in the liturgical function of the organ. It was found that the usage of the organ in the Dutch Reformed Congregations of Port Elizabeth was mainly retained during morning services. During evening services however, the usage of other music instruments was in the majority, which resulted in a decrease of organ usage. It was further discovered that a large group of organists are not involved with music worship groups. Training of organists in a contemporary style of music worship will therefore serve as a significant purpose to fulfil this deficiency.
- Full Text:
- Date Issued: 2008
- Authors: Heunis, Sulani
- Date: 2008
- Subjects: Organ music -- South Africa -- Port Elizabeth , Chorale preludes
- Language: Afrikaans
- Type: Thesis , Masters , MMus
- Identifier: vital:8511 , http://hdl.handle.net/10948/787 , Organ music -- South Africa -- Port Elizabeth , Chorale preludes
- Description: In this study the liturgical usage of the organ is investigated within a post-modern society. It focuses specifically on the church services of the Dutch Reformed Congregations of Port Elizabeth with regards to the functionality of the organ during morning and evening services. The objectives of the study are to demonstrate the current situation of musical worship in the Dutch Reformed Congregations of Port Elizabeth. Furthermore it serves as a way to indicate any deficiency in the field, which would need to be addressed. In order to achieve these objectives, both a qualitative and quantitative study is undertaken. The qualitative study investigates existing literature regarding the church service and its music. The quantitative study comprises an analysis of self-administered questionnaires that was handed over for completion by the Dutch Reformed Congregations of Port Elizabeth. The results obtained were electronically processed to percentages and graphic illustrations. In this mini-treatise it is argued that the usage of other music instruments (in the form of music worship groups) during church services could possibly lead to a change in the liturgical function of the organ. It was found that the usage of the organ in the Dutch Reformed Congregations of Port Elizabeth was mainly retained during morning services. During evening services however, the usage of other music instruments was in the majority, which resulted in a decrease of organ usage. It was further discovered that a large group of organists are not involved with music worship groups. Training of organists in a contemporary style of music worship will therefore serve as a significant purpose to fulfil this deficiency.
- Full Text:
- Date Issued: 2008
Diet and feeding effects of introduced giraffe in the Eastern Cape
- Authors: Jacobs, Evert Philippus
- Date: 2008
- Subjects: Giraffe -- Food -- South Africa -- Eastern Cape , Giraffe -- Ecology -- South Africa -- Eastern Cape , Animal-plant relationships -- South Africa -- Eastern Cape , Introduced mammals -- Ecology -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:10703 , http://hdl.handle.net/10948/964 , Giraffe -- Food -- South Africa -- Eastern Cape , Giraffe -- Ecology -- South Africa -- Eastern Cape , Animal-plant relationships -- South Africa -- Eastern Cape , Introduced mammals -- Ecology -- South Africa -- Eastern Cape
- Description: This study presents the results of a study on introduced giraffe diet and feeding effects within the Eastern Cape Province of South Africa. Five sites were selected over a moisture gradient from the mesic east to the arid west of the Eastern Cape to describe giraffe diet and provide baseline data for feeding effect experiments. At each site faecal samples were collected seasonally and diet composition determined by microhistological analysis. Plant species availability was measured using the point intersect method in order to compare plant availability to plant consumption to determine diet preferences. Giraffe diet across the sites showed a unimodal response to rainfall by utilising fewer species in drier areas where plant availability is low and increasing the number of species consumed as the rainfall increases. In higher rainfall areas, giraffe reduced the number of plant species fed upon because of the high availability of important species that reduces the need for a varied diet. Across all sites, plant availability was dominated by woody plant species (more than 90 percent at each site). A total of 57 plants species were recorded as being eaten across the five sites. Several PDI (Principle Diet Items) plant species (Acacia karroo, Schotia afra, Pappea capensis and Euclea undulata) were eaten across sites. Over all the sites, significantly preferred species were Asparagus striatus, Schotia latifolia, Asparagus suaveolens, Commelina benghalensis, Viscum rotundifolium, and Acacia cyclops. Acacia karroo, Schotia afra, Pappea capensis, Rhus crenata, A. tetracantha, and Grewia robusta were utilised in proportion to their availability. Euclea undulata, Rhus longispina and Putterlickia pyracantha were avoided. Feeding effects were tested by erecting exclosures around trees, covering one half of each tree. Ten trees were selected for these manipulative experiments which ran from September 2003 to February 2005. The number of branches, number of leaves, branch orders, branch diameter, branch length, leaf length and leaf width were measured for ten samples per side (enclosed vs. exposed) and analysed using a Wilcoxon matched pairs test and tested for effect size using Cohen’s d. Although no significant differences were detected between the sides measured, the effect size indicated differences in all measurements between sides ranging from low to moderate. Leaf length was greater on the outside of exclosures and showed a moderate difference between the sides in terms of the d-value with the p-value (0.059) tending towards significance. Although leaf width was higher on the inside of exclosures, it only showed a moderate difference for d with no statistical significance. Leaf area was higher on the inside of exclosures and tended to significance (p = 0.059) and similarly the d value indicated moderate differences between the sides in terms of effect size. Similarly branch length was higher on the inside of exclosures although not significantly, the p-value (0.07) approached significance. The effect size for branch length also showed a moderate difference between the sides. The number of branches and the number of leaves showed no statistical differences between the sides although the p-value (0.059) for the number of branches, as well as number of leaves (p = 0.07) approached significance. For both these variables, effect size showed a moderate difference. Giraffe showed diversity in their diet selection across sites but mainly fed upon available species. Some preferred species were however less available and this preference could possibly result in increased pressure on the selected plant species Exclosure experiments showed no significant differences in leaf and shoot characteristics although all measurements showed differences in terms of effect size meriting further investigation. It is concluded that giraffe impact on sites may be reduced if populations are properly managed however, high densities of giraffe could lead to similar vegetation impacts as observed in other areas where giraffe have been introduced and potentially change vegetation structure and plant community composition.
- Full Text:
- Date Issued: 2008
- Authors: Jacobs, Evert Philippus
- Date: 2008
- Subjects: Giraffe -- Food -- South Africa -- Eastern Cape , Giraffe -- Ecology -- South Africa -- Eastern Cape , Animal-plant relationships -- South Africa -- Eastern Cape , Introduced mammals -- Ecology -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:10703 , http://hdl.handle.net/10948/964 , Giraffe -- Food -- South Africa -- Eastern Cape , Giraffe -- Ecology -- South Africa -- Eastern Cape , Animal-plant relationships -- South Africa -- Eastern Cape , Introduced mammals -- Ecology -- South Africa -- Eastern Cape
- Description: This study presents the results of a study on introduced giraffe diet and feeding effects within the Eastern Cape Province of South Africa. Five sites were selected over a moisture gradient from the mesic east to the arid west of the Eastern Cape to describe giraffe diet and provide baseline data for feeding effect experiments. At each site faecal samples were collected seasonally and diet composition determined by microhistological analysis. Plant species availability was measured using the point intersect method in order to compare plant availability to plant consumption to determine diet preferences. Giraffe diet across the sites showed a unimodal response to rainfall by utilising fewer species in drier areas where plant availability is low and increasing the number of species consumed as the rainfall increases. In higher rainfall areas, giraffe reduced the number of plant species fed upon because of the high availability of important species that reduces the need for a varied diet. Across all sites, plant availability was dominated by woody plant species (more than 90 percent at each site). A total of 57 plants species were recorded as being eaten across the five sites. Several PDI (Principle Diet Items) plant species (Acacia karroo, Schotia afra, Pappea capensis and Euclea undulata) were eaten across sites. Over all the sites, significantly preferred species were Asparagus striatus, Schotia latifolia, Asparagus suaveolens, Commelina benghalensis, Viscum rotundifolium, and Acacia cyclops. Acacia karroo, Schotia afra, Pappea capensis, Rhus crenata, A. tetracantha, and Grewia robusta were utilised in proportion to their availability. Euclea undulata, Rhus longispina and Putterlickia pyracantha were avoided. Feeding effects were tested by erecting exclosures around trees, covering one half of each tree. Ten trees were selected for these manipulative experiments which ran from September 2003 to February 2005. The number of branches, number of leaves, branch orders, branch diameter, branch length, leaf length and leaf width were measured for ten samples per side (enclosed vs. exposed) and analysed using a Wilcoxon matched pairs test and tested for effect size using Cohen’s d. Although no significant differences were detected between the sides measured, the effect size indicated differences in all measurements between sides ranging from low to moderate. Leaf length was greater on the outside of exclosures and showed a moderate difference between the sides in terms of the d-value with the p-value (0.059) tending towards significance. Although leaf width was higher on the inside of exclosures, it only showed a moderate difference for d with no statistical significance. Leaf area was higher on the inside of exclosures and tended to significance (p = 0.059) and similarly the d value indicated moderate differences between the sides in terms of effect size. Similarly branch length was higher on the inside of exclosures although not significantly, the p-value (0.07) approached significance. The effect size for branch length also showed a moderate difference between the sides. The number of branches and the number of leaves showed no statistical differences between the sides although the p-value (0.059) for the number of branches, as well as number of leaves (p = 0.07) approached significance. For both these variables, effect size showed a moderate difference. Giraffe showed diversity in their diet selection across sites but mainly fed upon available species. Some preferred species were however less available and this preference could possibly result in increased pressure on the selected plant species Exclosure experiments showed no significant differences in leaf and shoot characteristics although all measurements showed differences in terms of effect size meriting further investigation. It is concluded that giraffe impact on sites may be reduced if populations are properly managed however, high densities of giraffe could lead to similar vegetation impacts as observed in other areas where giraffe have been introduced and potentially change vegetation structure and plant community composition.
- Full Text:
- Date Issued: 2008
Educators perceived challenges in dealing with HIV and AIDS orphans and vulnerable children
- Authors: Goba, Linda
- Date: 2008
- Subjects: Children of AIDS patients -- Education -- South Africa , Orphans -- Education -- South Africa , Teachers -- South Africa -- Attitudes
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:9526 , http://hdl.handle.net/10948/963 , Children of AIDS patients -- Education -- South Africa , Orphans -- Education -- South Africa , Teachers -- South Africa -- Attitudes
- Description: The HIV and AIDS pandemic in South Africa has increased the number of orphans and vulnerable children in the school system. Given the prominent role that teachers can play in ensuring that these children receive a quality education so as to maximise their life opportunities, it is important for teachers to be empowered and equipped to enable them to deal with issues surrounding orphans and vulnerable children (OVC) at schools. This study focuses on how teachers are experiencing the impact of HIV and AIDS in schools as a result of having OVC in their classes. The Department of Education has developed training courses to help teachers cope with the impact of HIV and AIDS, but the effectiveness of these programmes has not yet been evaluated. This study aims to establish how teachers who have attended these programmes feel about the assistance rendered to them to deal with OVC related issues. In order to meet this aim, a qualitative enquiry was conducted among a sample of selected teachers from the Eastern Cape. The findings suggest that, while the training has helped to improve the knowledge and attitudes of the teachers, it has not equipped them with the necessary skills to overcome barriers to implement the training programmes at school level. The findings also suggest that there is a need for ongoing support from the Department of Education and the trainers it contracts to ensure that learning from the training is implemented in the schools. Based on the research findings, the study concludes with recommendations that will help teachers to better cope with OVC related issues at school.
- Full Text:
- Date Issued: 2008
- Authors: Goba, Linda
- Date: 2008
- Subjects: Children of AIDS patients -- Education -- South Africa , Orphans -- Education -- South Africa , Teachers -- South Africa -- Attitudes
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:9526 , http://hdl.handle.net/10948/963 , Children of AIDS patients -- Education -- South Africa , Orphans -- Education -- South Africa , Teachers -- South Africa -- Attitudes
- Description: The HIV and AIDS pandemic in South Africa has increased the number of orphans and vulnerable children in the school system. Given the prominent role that teachers can play in ensuring that these children receive a quality education so as to maximise their life opportunities, it is important for teachers to be empowered and equipped to enable them to deal with issues surrounding orphans and vulnerable children (OVC) at schools. This study focuses on how teachers are experiencing the impact of HIV and AIDS in schools as a result of having OVC in their classes. The Department of Education has developed training courses to help teachers cope with the impact of HIV and AIDS, but the effectiveness of these programmes has not yet been evaluated. This study aims to establish how teachers who have attended these programmes feel about the assistance rendered to them to deal with OVC related issues. In order to meet this aim, a qualitative enquiry was conducted among a sample of selected teachers from the Eastern Cape. The findings suggest that, while the training has helped to improve the knowledge and attitudes of the teachers, it has not equipped them with the necessary skills to overcome barriers to implement the training programmes at school level. The findings also suggest that there is a need for ongoing support from the Department of Education and the trainers it contracts to ensure that learning from the training is implemented in the schools. Based on the research findings, the study concludes with recommendations that will help teachers to better cope with OVC related issues at school.
- Full Text:
- Date Issued: 2008
Effect of a South African medicinal plant on antiretroviral drug induced abnormalities in rats
- Authors: Van Gend, Tania Anli
- Date: 2008
- Subjects: Medicinal plants -- South Africa , Antiretroviral agents -- South Africa , Materia medica, Vegetable -- South Africa , HIV infections -- Alternative treatment -- South Africa , Rats as laboratory animals , Rats -- Metabolism
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10121 , http://hdl.handle.net/10948/1080 , Medicinal plants -- South Africa , Antiretroviral agents -- South Africa , Materia medica, Vegetable -- South Africa , HIV infections -- Alternative treatment -- South Africa , Rats as laboratory animals , Rats -- Metabolism
- Description: The worldwide AIDS epidemic is known to have had a profoundly negative social, economic and personal impact and has taken a heavy toll on existing health care systems, particularly in developing countries. South Africa is experiencing an HIV epidemic with enormous social and economic consequences. Lopinavir/ritonavir antiretroviral treatment has been accredited with having a significantly positive effect and is a key advance in controlling HIV morbidity and mortality. An indigenous South African medicinal plant, Sutherlandia frutescens, known for its anti-diabetic properties and immune-boosting effects, is used for treating HIV positive patients suffering from opportunistic infections. Despite the use of the medicinal plant extract as homeotherapeutic medication, there is little evidence of toxicity testing that identifies its potential for interaction with antiretroviral drugs. However, scientific data relating to the mechanism through which Sutherlandia frutescens acts on the immune system has not been comprehensively documented. The aim of this study was to investigate lopinavir/ritonavir induced metabolic abnormalities in rats and whether the introduction of a plant extract of Sutherlandia frutescens would counteract the side effects of ARV medication. The results indicated that the rodents did not become insulin resistant, however, biochemical analysis indicated that extended ARV drug treatment would have caused insulin resistance. Significant morphological changes were found in the livers, kidneys and pancreases of rats exposed to the lopinavir/ritonavir. Rats exposed to the Sutherlandia frutescens plant extract showed improved histopathology with minimal abnormalities.
- Full Text:
- Date Issued: 2008
- Authors: Van Gend, Tania Anli
- Date: 2008
- Subjects: Medicinal plants -- South Africa , Antiretroviral agents -- South Africa , Materia medica, Vegetable -- South Africa , HIV infections -- Alternative treatment -- South Africa , Rats as laboratory animals , Rats -- Metabolism
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10121 , http://hdl.handle.net/10948/1080 , Medicinal plants -- South Africa , Antiretroviral agents -- South Africa , Materia medica, Vegetable -- South Africa , HIV infections -- Alternative treatment -- South Africa , Rats as laboratory animals , Rats -- Metabolism
- Description: The worldwide AIDS epidemic is known to have had a profoundly negative social, economic and personal impact and has taken a heavy toll on existing health care systems, particularly in developing countries. South Africa is experiencing an HIV epidemic with enormous social and economic consequences. Lopinavir/ritonavir antiretroviral treatment has been accredited with having a significantly positive effect and is a key advance in controlling HIV morbidity and mortality. An indigenous South African medicinal plant, Sutherlandia frutescens, known for its anti-diabetic properties and immune-boosting effects, is used for treating HIV positive patients suffering from opportunistic infections. Despite the use of the medicinal plant extract as homeotherapeutic medication, there is little evidence of toxicity testing that identifies its potential for interaction with antiretroviral drugs. However, scientific data relating to the mechanism through which Sutherlandia frutescens acts on the immune system has not been comprehensively documented. The aim of this study was to investigate lopinavir/ritonavir induced metabolic abnormalities in rats and whether the introduction of a plant extract of Sutherlandia frutescens would counteract the side effects of ARV medication. The results indicated that the rodents did not become insulin resistant, however, biochemical analysis indicated that extended ARV drug treatment would have caused insulin resistance. Significant morphological changes were found in the livers, kidneys and pancreases of rats exposed to the lopinavir/ritonavir. Rats exposed to the Sutherlandia frutescens plant extract showed improved histopathology with minimal abnormalities.
- Full Text:
- Date Issued: 2008
Environmental health work methods and procedures for the surveillance and control of avian influenza in the Eastern Cape Province, South Africa
- Authors: Elie, Sammy Abraham
- Date: 2008
- Subjects: Avian influenza -- Eastern Cape -- South Africa -- Prevention , Environmental health -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9834 , http://hdl.handle.net/10948/947 , http://hdl.handle.net/10948/d1009648 , Avian influenza -- Eastern Cape -- South Africa -- Prevention , Environmental health -- South Africa -- Eastern Cape
- Description: Avian influenza is an infectious disease of birds caused by the Type A strain of the influenza virus. The disease, which was first identified in Italy more than 100 years ago, occurs worldwide (World Health Organization, 2006a). The current outbreak of the highly pathogenic avian influenza A (H5N1), which began in Southeast Asia in mid-2003, is the largest and most severe on record. Never before in the recorded history of this disease have so many countries been simultaneously affected. Since the last pandemic in 1968-1969, the risk of an influenza pandemic has not been considered greater than at the present time. The importance of intervention strategies had become increasingly evident throughout the world. The World Health Organization provides a generic outline for preparedness plans to assist countries in their preparations to respond to a possible avian influenza pandemic. These guidelines may be modified as the epidemiology of avian influenza evolves. The South African National Department of Health has developed national guidelines in the form of an avian influenza preparedness plan. These draft guidelines do not provide detailed Environmental Health work methods and - procedures for the effective surveillance and control of the disease. The general purpose of this study is to develop a standardised set of Environmental Health work methods and - procedures, which will contribute to the effective surveillance and control of avian influenza in the Eastern Cape province – South Africa. Within the context of the purpose of this study, a qualitative, explorative, descriptive, inductive and deductive research design will be used. The methods of data collection will be documentary research, telephonic as well as in-depth personal interviews. In this study, documentary research will be the primary method of data collection. With a qualitative approach, the researcher will be the human instrument for data analysis. The process of qualitative data analysis will be based on data reduction and interpretation; and will be conducted as an activity simultaneously with data collection, data interpretation and narrative reporting writing.
- Full Text:
- Date Issued: 2008
- Authors: Elie, Sammy Abraham
- Date: 2008
- Subjects: Avian influenza -- Eastern Cape -- South Africa -- Prevention , Environmental health -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9834 , http://hdl.handle.net/10948/947 , http://hdl.handle.net/10948/d1009648 , Avian influenza -- Eastern Cape -- South Africa -- Prevention , Environmental health -- South Africa -- Eastern Cape
- Description: Avian influenza is an infectious disease of birds caused by the Type A strain of the influenza virus. The disease, which was first identified in Italy more than 100 years ago, occurs worldwide (World Health Organization, 2006a). The current outbreak of the highly pathogenic avian influenza A (H5N1), which began in Southeast Asia in mid-2003, is the largest and most severe on record. Never before in the recorded history of this disease have so many countries been simultaneously affected. Since the last pandemic in 1968-1969, the risk of an influenza pandemic has not been considered greater than at the present time. The importance of intervention strategies had become increasingly evident throughout the world. The World Health Organization provides a generic outline for preparedness plans to assist countries in their preparations to respond to a possible avian influenza pandemic. These guidelines may be modified as the epidemiology of avian influenza evolves. The South African National Department of Health has developed national guidelines in the form of an avian influenza preparedness plan. These draft guidelines do not provide detailed Environmental Health work methods and - procedures for the effective surveillance and control of the disease. The general purpose of this study is to develop a standardised set of Environmental Health work methods and - procedures, which will contribute to the effective surveillance and control of avian influenza in the Eastern Cape province – South Africa. Within the context of the purpose of this study, a qualitative, explorative, descriptive, inductive and deductive research design will be used. The methods of data collection will be documentary research, telephonic as well as in-depth personal interviews. In this study, documentary research will be the primary method of data collection. With a qualitative approach, the researcher will be the human instrument for data analysis. The process of qualitative data analysis will be based on data reduction and interpretation; and will be conducted as an activity simultaneously with data collection, data interpretation and narrative reporting writing.
- Full Text:
- Date Issued: 2008
Equiprime near-rings
- Authors: Mogae, Kabelo
- Date: 2008
- Subjects: Near-rings
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:10505 , http://hdl.handle.net/10948/1028 , Near-rings
- Description: Prior to 1990, the only well known ideal-hereditary Kurosh-Amitsur radicals in the variety of zero-symmetric near-rings were the Jacobson type radicals Iv(N) , where ∨∈{2,3} and the Brown-McCoy radical. In 1990, Booth, Groenewald and Veldsman introduced the concept of an equiprime near-ring which leads to an ideal-hereditary Kurosh-Amitsur radical in N∘. The concept of an equiprime near-ring generalizes the concept of a prime ring to near-rings. Although the search for more ideal-hereditary radicals of near-rings was apparently the original motivation for the introduction of equiprime near-rings, it became clear that these near-rings are interesting in their own right. It is our aim in this treatise to give an exposition of the many interesting properties of equiprime near-rings. We begin with a brief reminder of near-ring rudiments; giving basic definitions and elementary results which are necessary for understanding and development of subsequent chapters. With the basics out of the way, our main task begins with a consideration of equiprime, strongly and completely equiprime left ideals. It is noted that any zero-symmetric near-ring can be embedded in an equiprime near-ring. Moreover, the class of equiprime near-rings is shown to be hereditary. Open questions arising out of the study of equiprime near-rings are highlighted along the way. In Chapter 3 we consider well known examples of near-rings and determine when such near-rings are equiprime. This provides more insight into the nature of equiprime near-rings and is a fertile ground for the birth of examples and counterexamples which may be used to close or solve some open question within the literature. We also prove some results which generalize some results of Booth and Hall [10] and Veldsman [29]. These results have not been previously presented elsewhere to the best of our knowledge. vii In Chapter 4, the equiprime near-rings are shown to yield an ideal-hereditary radical in N∘. It is shown that a special radical theory can be built on the equiprime nearrings in much the same way prime rings are used in ring theory to define special radical classes of rings.
- Full Text:
- Date Issued: 2008
- Authors: Mogae, Kabelo
- Date: 2008
- Subjects: Near-rings
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:10505 , http://hdl.handle.net/10948/1028 , Near-rings
- Description: Prior to 1990, the only well known ideal-hereditary Kurosh-Amitsur radicals in the variety of zero-symmetric near-rings were the Jacobson type radicals Iv(N) , where ∨∈{2,3} and the Brown-McCoy radical. In 1990, Booth, Groenewald and Veldsman introduced the concept of an equiprime near-ring which leads to an ideal-hereditary Kurosh-Amitsur radical in N∘. The concept of an equiprime near-ring generalizes the concept of a prime ring to near-rings. Although the search for more ideal-hereditary radicals of near-rings was apparently the original motivation for the introduction of equiprime near-rings, it became clear that these near-rings are interesting in their own right. It is our aim in this treatise to give an exposition of the many interesting properties of equiprime near-rings. We begin with a brief reminder of near-ring rudiments; giving basic definitions and elementary results which are necessary for understanding and development of subsequent chapters. With the basics out of the way, our main task begins with a consideration of equiprime, strongly and completely equiprime left ideals. It is noted that any zero-symmetric near-ring can be embedded in an equiprime near-ring. Moreover, the class of equiprime near-rings is shown to be hereditary. Open questions arising out of the study of equiprime near-rings are highlighted along the way. In Chapter 3 we consider well known examples of near-rings and determine when such near-rings are equiprime. This provides more insight into the nature of equiprime near-rings and is a fertile ground for the birth of examples and counterexamples which may be used to close or solve some open question within the literature. We also prove some results which generalize some results of Booth and Hall [10] and Veldsman [29]. These results have not been previously presented elsewhere to the best of our knowledge. vii In Chapter 4, the equiprime near-rings are shown to yield an ideal-hereditary radical in N∘. It is shown that a special radical theory can be built on the equiprime nearrings in much the same way prime rings are used in ring theory to define special radical classes of rings.
- Full Text:
- Date Issued: 2008
Evaluating service quality at George Municipality : a complaints management systems approach
- Authors: Alcock, Sandra
- Date: 2008
- Subjects: Consumer complaints -- South Africa -- George , Consumer satisfaction -- South Africa -- George , Customer services -- Management , Local government -- South Africa -- George
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8717 , http://hdl.handle.net/10948/917 , Consumer complaints -- South Africa -- George , Consumer satisfaction -- South Africa -- George , Customer services -- Management , Local government -- South Africa -- George
- Description: The search for service and product quality has come to the forefront of business studies as the most important consumer trend of the past two decades. Studies conducted indicate that the 1990s saw a dramatic change in customer expectations concerning service quality and standards with a corresponding increase in the number of complaints from disgruntled customers. In response to this, many organisations have established customer care and complaints management services to respond to the need of customers. A substantial amount of literature exists on the subject of complaints management and its role in service quality, however, the focus has been on organisations in the private sector. The research undertaken in this paper aimed to investigate the role of complaints management systems (CMS) to evaluate service quality. The focus of this research was on local government with special attention on George Municipality. A literature review was done to establish the importance of service quality for local government as well as to investigate the link between an effective complaints management system and improvement in service quality. Furthermore, it was necessary to investigate the characteristics, design and implementation of an effective complaints management system. A questionnaire was developed in order to obtain primary data from a selected sample group. The data obtained from the questionnaire was statistically analysed and interpreted. The core findings from the analysed questionnaire indicated the following: service quality is relevant in local government; there is no clear method to measure service quality; no formal and structured complaints management system exist, and the implementation of an effective complaints management system will both improve service delivery and provide benefits to all involved. iv This study recommends that: service quality standards and measurement be of strategic importance to local government; customers should be consulted and involved when determining the service quality standards and measurement, and an organised and structured complaints management system that seeks to address all complaints in order to improve the level of service quality to customers be developed. Finally, the success of the CMS will depend on management’s commitment to change on a continuous basis as well as the degree to which management proactively resolves customer complaint through the involvement of the customer.
- Full Text:
- Date Issued: 2008
- Authors: Alcock, Sandra
- Date: 2008
- Subjects: Consumer complaints -- South Africa -- George , Consumer satisfaction -- South Africa -- George , Customer services -- Management , Local government -- South Africa -- George
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8717 , http://hdl.handle.net/10948/917 , Consumer complaints -- South Africa -- George , Consumer satisfaction -- South Africa -- George , Customer services -- Management , Local government -- South Africa -- George
- Description: The search for service and product quality has come to the forefront of business studies as the most important consumer trend of the past two decades. Studies conducted indicate that the 1990s saw a dramatic change in customer expectations concerning service quality and standards with a corresponding increase in the number of complaints from disgruntled customers. In response to this, many organisations have established customer care and complaints management services to respond to the need of customers. A substantial amount of literature exists on the subject of complaints management and its role in service quality, however, the focus has been on organisations in the private sector. The research undertaken in this paper aimed to investigate the role of complaints management systems (CMS) to evaluate service quality. The focus of this research was on local government with special attention on George Municipality. A literature review was done to establish the importance of service quality for local government as well as to investigate the link between an effective complaints management system and improvement in service quality. Furthermore, it was necessary to investigate the characteristics, design and implementation of an effective complaints management system. A questionnaire was developed in order to obtain primary data from a selected sample group. The data obtained from the questionnaire was statistically analysed and interpreted. The core findings from the analysed questionnaire indicated the following: service quality is relevant in local government; there is no clear method to measure service quality; no formal and structured complaints management system exist, and the implementation of an effective complaints management system will both improve service delivery and provide benefits to all involved. iv This study recommends that: service quality standards and measurement be of strategic importance to local government; customers should be consulted and involved when determining the service quality standards and measurement, and an organised and structured complaints management system that seeks to address all complaints in order to improve the level of service quality to customers be developed. Finally, the success of the CMS will depend on management’s commitment to change on a continuous basis as well as the degree to which management proactively resolves customer complaint through the involvement of the customer.
- Full Text:
- Date Issued: 2008
Experiences and coping resources of the suicide negotiation staff at the Van Staden's Bridge
- Authors: Botha, Miranda
- Date: 2008
- Subjects: Adjustment (Psychology) , Negotiation , Suicide -- Prevention
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9926 , http://hdl.handle.net/10948/656 , Adjustment (Psychology) , Negotiation , Suicide -- Prevention
- Description: The Van Staden’s Bridge has claimed 67 lives since its construction on 11 November 1971. A team of police officials, trained as negotiators who deal with suicide and hostage negotiation, are involved with the task of convincing suicidal persons who turn to the bridge to take their own lives, not to resort to suicide. They are responsible for persuading at least three people per week to reconisider suicide at this notorious bridge. The goal of this study was to explore and describe the experiences and coping resources of the SAPS suicide negotiation staff at the Van Staden’s Bridge, Thornhill, Port Elizabeth. A mixed methods study combining both the quantitative and qualitative approaches was implemented. An exploratory-descriptive design was used, because the topic is still a relatively under-researched area in South Africa. Two data collection measures, that is, the Coping Resources Inventory (CRI) and semi-structured interviewing were employed. The researcher conducted a pilot study to enhance the trustworthiness of the study. Non-probability, purposive sampling was employed to obtain research participants from the research population (suicide negotiation team), consisting of 12 members. Eight members participated voluntary in the quantitative data collection and of these a total of five participated in the qualitative research interviews. Six themes emerged from the results of the in-depth, semi-structured interviews: (1) experiences of SAPS suicide negotiators, (2) aspects that hinder the negotiation process, (3) characteristics of a negotiator, (4) important aspects of the negotiation process, (5) coping mechanisms of SAPS negotiators and (6) recommendations for rendering support to SAPS negotiators. The results from the CRI suggested that the participants have average coping resources with the cognitive domain being the lowest and both the social and physical domains being the highest. The limitations and the value of the study were outlined and finally, recommendations for future research were made.
- Full Text:
- Date Issued: 2008
- Authors: Botha, Miranda
- Date: 2008
- Subjects: Adjustment (Psychology) , Negotiation , Suicide -- Prevention
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9926 , http://hdl.handle.net/10948/656 , Adjustment (Psychology) , Negotiation , Suicide -- Prevention
- Description: The Van Staden’s Bridge has claimed 67 lives since its construction on 11 November 1971. A team of police officials, trained as negotiators who deal with suicide and hostage negotiation, are involved with the task of convincing suicidal persons who turn to the bridge to take their own lives, not to resort to suicide. They are responsible for persuading at least three people per week to reconisider suicide at this notorious bridge. The goal of this study was to explore and describe the experiences and coping resources of the SAPS suicide negotiation staff at the Van Staden’s Bridge, Thornhill, Port Elizabeth. A mixed methods study combining both the quantitative and qualitative approaches was implemented. An exploratory-descriptive design was used, because the topic is still a relatively under-researched area in South Africa. Two data collection measures, that is, the Coping Resources Inventory (CRI) and semi-structured interviewing were employed. The researcher conducted a pilot study to enhance the trustworthiness of the study. Non-probability, purposive sampling was employed to obtain research participants from the research population (suicide negotiation team), consisting of 12 members. Eight members participated voluntary in the quantitative data collection and of these a total of five participated in the qualitative research interviews. Six themes emerged from the results of the in-depth, semi-structured interviews: (1) experiences of SAPS suicide negotiators, (2) aspects that hinder the negotiation process, (3) characteristics of a negotiator, (4) important aspects of the negotiation process, (5) coping mechanisms of SAPS negotiators and (6) recommendations for rendering support to SAPS negotiators. The results from the CRI suggested that the participants have average coping resources with the cognitive domain being the lowest and both the social and physical domains being the highest. The limitations and the value of the study were outlined and finally, recommendations for future research were made.
- Full Text:
- Date Issued: 2008
Exploring attitudes towards banner advertising on the world wide web
- Authors: Krige, Philip
- Date: 2008
- Subjects: Internet advertising -- Banner , Internet users -- Banner , Internet marketing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8705 , http://hdl.handle.net/10948/997 , Internet advertising -- Banner , Internet users -- Banner , Internet marketing
- Description: The purpose of the study was to assess the effectiveness of banner advertising on the World Wide Web, as well as to explore and analyse the attitudes and behaviours of internet users towards banner advertising. The research objective was to determine, why people do not click on banners and to find ways in which advertisers can make banner advertisements appeal to consumers more effectively. Outcomes of the research suggested which features advertisers should avoid when developing clickable banners. An extensive literature review was carried out in order to highlight important aspects of historic research. The analysis conducted on this topic indicated that a gap exists in the area of public attitudes towards clickable banner advertising and the reasons why people avoid clicking on banners. To address the above questions, peoples’ attitudes towards banner and other Internet advertising were investigated through focus group interviews and surveys. The findings suggest that the main reason for the ignorance surrounding clickable banners was the low involvement between the product or service being advertised and the viewer’s interests. Other reasons included the high annoyance level of banner advertising and the threat of viruses that some banners may pose. Conclusions of the research recommend narrow targeting and personalisation of banner advertisements, constant rotations and replacements of banners to avoid burnouts as well as trustful and original appeal and content. Other important findings included: • The majority of people are indifferent towards banners, • People with less than three years of Internet experience tend to click more than people with more than three years of Internet experience, • Females showed more “clickable behaviour” than males, • People are more likely to click on banners which present interesting information, are bright and animated or promote catchy phrases for the surfer, • People prefer to see banners located on the top of the page or on the right side of the page, • Pop-ups are the most noticeable and are possibly the route cause of what triggers people to become annoyed or dislike banner ads, Findings of this research have high social value. If advertisers would take into account the results of the current study, they would be able to create more effective banners, which could effectively be redirected to the appropriate target market. This will enable them to cut their costs. Furthermore, online users would enjoy a more polite and friendly online environment, where their interests will be taken into account, which would diminish the current gap between customers and advertisers.
- Full Text:
- Date Issued: 2008
- Authors: Krige, Philip
- Date: 2008
- Subjects: Internet advertising -- Banner , Internet users -- Banner , Internet marketing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8705 , http://hdl.handle.net/10948/997 , Internet advertising -- Banner , Internet users -- Banner , Internet marketing
- Description: The purpose of the study was to assess the effectiveness of banner advertising on the World Wide Web, as well as to explore and analyse the attitudes and behaviours of internet users towards banner advertising. The research objective was to determine, why people do not click on banners and to find ways in which advertisers can make banner advertisements appeal to consumers more effectively. Outcomes of the research suggested which features advertisers should avoid when developing clickable banners. An extensive literature review was carried out in order to highlight important aspects of historic research. The analysis conducted on this topic indicated that a gap exists in the area of public attitudes towards clickable banner advertising and the reasons why people avoid clicking on banners. To address the above questions, peoples’ attitudes towards banner and other Internet advertising were investigated through focus group interviews and surveys. The findings suggest that the main reason for the ignorance surrounding clickable banners was the low involvement between the product or service being advertised and the viewer’s interests. Other reasons included the high annoyance level of banner advertising and the threat of viruses that some banners may pose. Conclusions of the research recommend narrow targeting and personalisation of banner advertisements, constant rotations and replacements of banners to avoid burnouts as well as trustful and original appeal and content. Other important findings included: • The majority of people are indifferent towards banners, • People with less than three years of Internet experience tend to click more than people with more than three years of Internet experience, • Females showed more “clickable behaviour” than males, • People are more likely to click on banners which present interesting information, are bright and animated or promote catchy phrases for the surfer, • People prefer to see banners located on the top of the page or on the right side of the page, • Pop-ups are the most noticeable and are possibly the route cause of what triggers people to become annoyed or dislike banner ads, Findings of this research have high social value. If advertisers would take into account the results of the current study, they would be able to create more effective banners, which could effectively be redirected to the appropriate target market. This will enable them to cut their costs. Furthermore, online users would enjoy a more polite and friendly online environment, where their interests will be taken into account, which would diminish the current gap between customers and advertisers.
- Full Text:
- Date Issued: 2008
Exploring the construct-related validity of the eye and hand coordination subscale of the Griffiths Mental Development Scales-Extended revised (GMDS-ER)
- Authors: Povey, Jenny-Louise
- Date: 2008
- Subjects: Griffiths Scales of Mental Development , Mental development -- Testing , Psychological tests for children , Children -- Intelligence testing -- South Africa
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9923 , http://hdl.handle.net/10948/661 , Griffiths Scales of Mental Development , Mental development -- Testing , Psychological tests for children , Children -- Intelligence testing -- South Africa
- Description: To constantly add to our understanding of child development, a valid, comprehensive, well-researched measure is needed. The recent revision and standardisation of the Griffiths Mental Development Scales - Extended Revised (GMDS-ER) has necessitated investigations into its psychometric properties. This measure is used to identify developmental delays in children and critical decisions may be made, hence it is imperative that this measure be deemed both reliable and valid. This study aimed to contribute to the broader restandardisation project and focussed on gathering qualitative and quantitative construct-related validity evidence for one of the six Subscales of the GMDS-ER, namely the Eye and Hand Coordination Subscale (Subscale D). An exploratory descriptive method using a triangulation approach was used to explore the construct-related validity evidence of the Eye and Hand Coordination Subscale. A non-random purposively selected sample of 6 experts, who had worked at least 10 years with children assessing and evaluating the domain of eye-hand coordination, participated in a facet analysis to identify the underlying dimensions tapped by the Eye and Hand Coordination Subscale. The sample for the quantitative aspects of this study, the empirical validation of the construct model, was collected as part of the broader restandardisation and represented a stratified sample of 1026 children between the ages 24 months and 96 months from across the United Kingdom and Eire. Three measures, namely a biographical questionnaire, the GMDS-ER and a construct evaluation form were used to gather the qualitative and quantitative data. The qualitative data was analysed by means of a facet analysis and literature control which included examining other tests or subtests that tapped eye-hand coordination skills. The quantitative data was analysed by means of exploratory common factor analysis using oblique (DQUART) rotation in order to verify the qualitatively identified construct model by specifying a one-factor solution for each underlying construct. While literature suggests that eye-hand coordination is multidimensional in nature the facet analysis revealed that the tasks tapped by Subscale D were not tapping complex skills aside from eye-hand coordination. The facet analysis thus revealed that all the items tap the eye-hand coordination of fine motor tasks and that these items could be grouped into two categories, using writing utensils and object manipulation. The results from the factor analysis confirmed that the items on Subscale D have one underlying construct and further exploration confirmed that these items could in fact be grouped into two categories. The coefficients of congruence for SES and gender were satisfactory and thus the construct model was validated across these groups as well. The study has provided extensive qualitative and quantitative evidence for the construct-related validity of the Eye and Hand Coordination Subscale of the GMDS-ER, thus validating its use as a sound measure of eye-hand coordination development in children aged 2 to 8 years. The content coverage however, seemed to indicate that the tasks required do not adequately cover all the facets of eye-hand coordination and some of these item types are tapped by the other Subscales in the measure. Hence, should the Subscale be used as an independent assessment of eye-hand coordination, the eye-hand coordination development of the child would have a narrow focus. In addition, in reviewing the variety of tasks in the two sections for the older and younger child, the researcher noted that while section III tapped a variety of skills, section IV only focused on skills associated with drawing, copying and writing. A review of the age appropriateness of the items and the item analysis results from the revision seemed to indicate that some of the items assessing the older child may need to be revised. Further, the researcher suggested that the revision should consider adding additional dimensions to the tasks assessed. Overall, it is the researcher‟s opinion that this Subscale was not given adequate attention during the revision process and should future revisions occur, the recommendations from this study should be considered.
- Full Text:
- Date Issued: 2008
- Authors: Povey, Jenny-Louise
- Date: 2008
- Subjects: Griffiths Scales of Mental Development , Mental development -- Testing , Psychological tests for children , Children -- Intelligence testing -- South Africa
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9923 , http://hdl.handle.net/10948/661 , Griffiths Scales of Mental Development , Mental development -- Testing , Psychological tests for children , Children -- Intelligence testing -- South Africa
- Description: To constantly add to our understanding of child development, a valid, comprehensive, well-researched measure is needed. The recent revision and standardisation of the Griffiths Mental Development Scales - Extended Revised (GMDS-ER) has necessitated investigations into its psychometric properties. This measure is used to identify developmental delays in children and critical decisions may be made, hence it is imperative that this measure be deemed both reliable and valid. This study aimed to contribute to the broader restandardisation project and focussed on gathering qualitative and quantitative construct-related validity evidence for one of the six Subscales of the GMDS-ER, namely the Eye and Hand Coordination Subscale (Subscale D). An exploratory descriptive method using a triangulation approach was used to explore the construct-related validity evidence of the Eye and Hand Coordination Subscale. A non-random purposively selected sample of 6 experts, who had worked at least 10 years with children assessing and evaluating the domain of eye-hand coordination, participated in a facet analysis to identify the underlying dimensions tapped by the Eye and Hand Coordination Subscale. The sample for the quantitative aspects of this study, the empirical validation of the construct model, was collected as part of the broader restandardisation and represented a stratified sample of 1026 children between the ages 24 months and 96 months from across the United Kingdom and Eire. Three measures, namely a biographical questionnaire, the GMDS-ER and a construct evaluation form were used to gather the qualitative and quantitative data. The qualitative data was analysed by means of a facet analysis and literature control which included examining other tests or subtests that tapped eye-hand coordination skills. The quantitative data was analysed by means of exploratory common factor analysis using oblique (DQUART) rotation in order to verify the qualitatively identified construct model by specifying a one-factor solution for each underlying construct. While literature suggests that eye-hand coordination is multidimensional in nature the facet analysis revealed that the tasks tapped by Subscale D were not tapping complex skills aside from eye-hand coordination. The facet analysis thus revealed that all the items tap the eye-hand coordination of fine motor tasks and that these items could be grouped into two categories, using writing utensils and object manipulation. The results from the factor analysis confirmed that the items on Subscale D have one underlying construct and further exploration confirmed that these items could in fact be grouped into two categories. The coefficients of congruence for SES and gender were satisfactory and thus the construct model was validated across these groups as well. The study has provided extensive qualitative and quantitative evidence for the construct-related validity of the Eye and Hand Coordination Subscale of the GMDS-ER, thus validating its use as a sound measure of eye-hand coordination development in children aged 2 to 8 years. The content coverage however, seemed to indicate that the tasks required do not adequately cover all the facets of eye-hand coordination and some of these item types are tapped by the other Subscales in the measure. Hence, should the Subscale be used as an independent assessment of eye-hand coordination, the eye-hand coordination development of the child would have a narrow focus. In addition, in reviewing the variety of tasks in the two sections for the older and younger child, the researcher noted that while section III tapped a variety of skills, section IV only focused on skills associated with drawing, copying and writing. A review of the age appropriateness of the items and the item analysis results from the revision seemed to indicate that some of the items assessing the older child may need to be revised. Further, the researcher suggested that the revision should consider adding additional dimensions to the tasks assessed. Overall, it is the researcher‟s opinion that this Subscale was not given adequate attention during the revision process and should future revisions occur, the recommendations from this study should be considered.
- Full Text:
- Date Issued: 2008
Facilitating reflection in post-graduate writing practice
- Authors: Naidoo, Nadasen Arungasen
- Date: 2008
- Subjects: Academic writing , Report writing , Academic writing -- Study and teaching (Higher) -- South Africa , Written communication -- Study and teaching -- South Africa
- Language: English
- Type: Thesis , Doctoral , DEd
- Identifier: vital:9473 , http://hdl.handle.net/10948/688 , Academic writing , Report writing , Academic writing -- Study and teaching (Higher) -- South Africa , Written communication -- Study and teaching -- South Africa
- Description: University teaching staff are employed because of their knowledge in their particular disciplines. Many do not have a qualification to teach at a higher education institution upon commencement of their academic career. In that group there are few who have the research experience required to assist at postgraduate level. This should be developed as one of the three core activities of higher education, in which they have to be involved. This study is the result of a problem that I encountered as a higher education practitioner. In keeping with my being a practitioner researcher within an action research paradigm, this report is written mainly in the first person. The study reports on how my personal theories grew over a period resulting in the need to constantly improve my own practice. These personal theories culminated in the development of an instrument (ADaM), to assess writing. ADaM was used primarily to facilitate reflection in post-graduate writing practice. In this study, there were three sets of workshops comprising 13 practical sessions each, where lecturers engaged with the process of reading, writing, computer-mediation and, to a limited extent, with the concept of mentorship. The purpose was to answer the research question: Can a writing assessment instrument be used to sensitise staff teaching post-graduates to reflect on the complex nature of producing and assessing academic writing? At two points during the 13 practical sessions, data was gathered through semistructured interviews. The data has been analysed using a form of grounded theory referred to as remodeled grounded theory. Since the analysis traversed both the quantitative and qualitative paradigms of research, it was necessary also to place the study within the third paradigm, referred to as mixed methods research. The analysis has been presented via a series of relationships generated first by open coding, then axial coding and concludes with selective coding. In addition, the comments of an independent coder were used to validate the analysis. In accordance with classic grounded theory, it was only after the analysis of the data and the emergence of a substantive theory that I referred to existing theory in the penultimate chapter as validation of my findings. The findings from the study, together with existing literature, allowed me to conclude that “Creating an awareness of writing assessment sensitises academics to their roles as HE practitioners particularly in the areas of writing and mentorship in post-graduate supervision”.
- Full Text:
- Date Issued: 2008
- Authors: Naidoo, Nadasen Arungasen
- Date: 2008
- Subjects: Academic writing , Report writing , Academic writing -- Study and teaching (Higher) -- South Africa , Written communication -- Study and teaching -- South Africa
- Language: English
- Type: Thesis , Doctoral , DEd
- Identifier: vital:9473 , http://hdl.handle.net/10948/688 , Academic writing , Report writing , Academic writing -- Study and teaching (Higher) -- South Africa , Written communication -- Study and teaching -- South Africa
- Description: University teaching staff are employed because of their knowledge in their particular disciplines. Many do not have a qualification to teach at a higher education institution upon commencement of their academic career. In that group there are few who have the research experience required to assist at postgraduate level. This should be developed as one of the three core activities of higher education, in which they have to be involved. This study is the result of a problem that I encountered as a higher education practitioner. In keeping with my being a practitioner researcher within an action research paradigm, this report is written mainly in the first person. The study reports on how my personal theories grew over a period resulting in the need to constantly improve my own practice. These personal theories culminated in the development of an instrument (ADaM), to assess writing. ADaM was used primarily to facilitate reflection in post-graduate writing practice. In this study, there were three sets of workshops comprising 13 practical sessions each, where lecturers engaged with the process of reading, writing, computer-mediation and, to a limited extent, with the concept of mentorship. The purpose was to answer the research question: Can a writing assessment instrument be used to sensitise staff teaching post-graduates to reflect on the complex nature of producing and assessing academic writing? At two points during the 13 practical sessions, data was gathered through semistructured interviews. The data has been analysed using a form of grounded theory referred to as remodeled grounded theory. Since the analysis traversed both the quantitative and qualitative paradigms of research, it was necessary also to place the study within the third paradigm, referred to as mixed methods research. The analysis has been presented via a series of relationships generated first by open coding, then axial coding and concludes with selective coding. In addition, the comments of an independent coder were used to validate the analysis. In accordance with classic grounded theory, it was only after the analysis of the data and the emergence of a substantive theory that I referred to existing theory in the penultimate chapter as validation of my findings. The findings from the study, together with existing literature, allowed me to conclude that “Creating an awareness of writing assessment sensitises academics to their roles as HE practitioners particularly in the areas of writing and mentorship in post-graduate supervision”.
- Full Text:
- Date Issued: 2008
Faktore wat die oorlewing van volstruiskuikens (Struthio Camelus) verhoog
- Authors: Janse Van Vuuren, Maryke
- Date: 2008
- Subjects: Ostrich farming -- South Africa , Ostriches -- Breeding -- South Africa
- Language: Afrikaans
- Type: Thesis , Masters , MTech
- Identifier: vital:10588 , http://hdl.handle.net/10948/848 , Ostrich farming -- South Africa , Ostriches -- Breeding -- South Africa
- Description: Hierdie verhandeling is ‘n samestelling van verskeie studies, elk opgeskryf in die formaat en styl soos vereis deur die Suid-Afrikaanse Vereeniging vir Diereproduksie (South African Society of Animal Science). Hoofstuk 1 is ‘n literatuurstudie bestaande uit ‘n algemene inleiding wat agtergrond oor die studie verskaf en sluit die probleemstelling in, naamlik die swak oorlewing van volstruiskuikens wat onder kunsmatige toestande grootgemaak word. Hoofstukke 2, 3, 4 en 5 bestaan uit die eerste vier studies, waartydens sekere bestuurs-aspekte, wat moontlik oorlewing van volstruiskuikens kan verbeter (nl: populasiedigtheid, tipe vloer-oppervlak, die aanwending van broeipare en die aanwending van peetouers), ondersoek is. Hoofstukke 6, 7, 8 & 9 handel oor studies wat gerig is om voeding meer aanloklik te maak vir volstruiskuikens teneinde voedselinname te stimuleer en sodoende produksie en oorlewing te verbeter (nl: verskaffing van groenvoer, geur van voer, kleur van voer en beligting van voer). Die laaste hoofstuk bestaan uit ‘n algemene gevolgtrekking en aanbevelings. Alhoewel daar gepoog is om herhaling in hoofstukke te beperk, was dit onmoontlik om herhaling van sekere gedeeltes van hoofstukke te voorkom.
- Full Text:
- Date Issued: 2008
- Authors: Janse Van Vuuren, Maryke
- Date: 2008
- Subjects: Ostrich farming -- South Africa , Ostriches -- Breeding -- South Africa
- Language: Afrikaans
- Type: Thesis , Masters , MTech
- Identifier: vital:10588 , http://hdl.handle.net/10948/848 , Ostrich farming -- South Africa , Ostriches -- Breeding -- South Africa
- Description: Hierdie verhandeling is ‘n samestelling van verskeie studies, elk opgeskryf in die formaat en styl soos vereis deur die Suid-Afrikaanse Vereeniging vir Diereproduksie (South African Society of Animal Science). Hoofstuk 1 is ‘n literatuurstudie bestaande uit ‘n algemene inleiding wat agtergrond oor die studie verskaf en sluit die probleemstelling in, naamlik die swak oorlewing van volstruiskuikens wat onder kunsmatige toestande grootgemaak word. Hoofstukke 2, 3, 4 en 5 bestaan uit die eerste vier studies, waartydens sekere bestuurs-aspekte, wat moontlik oorlewing van volstruiskuikens kan verbeter (nl: populasiedigtheid, tipe vloer-oppervlak, die aanwending van broeipare en die aanwending van peetouers), ondersoek is. Hoofstukke 6, 7, 8 & 9 handel oor studies wat gerig is om voeding meer aanloklik te maak vir volstruiskuikens teneinde voedselinname te stimuleer en sodoende produksie en oorlewing te verbeter (nl: verskaffing van groenvoer, geur van voer, kleur van voer en beligting van voer). Die laaste hoofstuk bestaan uit ‘n algemene gevolgtrekking en aanbevelings. Alhoewel daar gepoog is om herhaling in hoofstukke te beperk, was dit onmoontlik om herhaling van sekere gedeeltes van hoofstukke te voorkom.
- Full Text:
- Date Issued: 2008
First and second born twins: a comparative study utilizing the Graffiths mental development scales - extended revised
- Authors: Davidson, Gabrielle
- Date: 2008
- Subjects: Griffiths Scales of Mental Development , Twins -- Intelligence testing -- South Africa , Preschool children -- Intelligence testing -- South Africa , Mental development -- Testing , Psychological tests for children
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9921 , http://hdl.handle.net/10948/669 , Griffiths Scales of Mental Development , Twins -- Intelligence testing -- South Africa , Preschool children -- Intelligence testing -- South Africa , Mental development -- Testing , Psychological tests for children
- Description: Despite the concept of twins and twinning being a highly explored area of research for many years, limited research has been conducted on the comparison of first and second born twin development. The nature of twins leads people to believe that twins will present with similar characteristics, however, this study explores the possibility that due to their ordinal position they could in fact present with differing characteristics and could differ developmentally. The early holistic development of a child influences the rest of their lives. Concerning twins, the development of individuality and self-knowledge is especially important. Theorists, such as Piaget (1950), propose that child development takes place in stages and that although the order in which children proceed through these stages is the same, the pace at which this takes place can vary. The necessity of monitoring the child’s journey through these stages highlights the value of child developmental assessment. This form of assessment needs to be holistic, needs to involve a multidisciplinary team of professionals and needs to utilize assessment measures that are valid, reliable, culture-fair and standardized. The Griffiths Mental Development Scales-Extended Revised (GMDS-ER) is one such measure. This study, focusing on twin development, aimed to contribute and provide valuable information to a larger research project that is currently under way aiming to increase the applicability of the Griffiths Mental Development Scales-Extended Revised (GMDS-ER) in the South African context. The primary aim of the study, however, was to explore and compare the performance of normal first born and second born twins, aged between 2 and 8 years 4 months old, on the GMDS-ER. The purpose of the study was to generate information on the relationship between first born twins’ general development and second born twins’ general development. An exploratory, descriptive quantitative design was used. Participants were selected through a combination of non-probability purposive, convenience and snowball sampling. Data was analysed using descriptive statistics and dependent sample t-tests were employed to compare the General Quotients (GQ’s) of the first and second born twins in the sample. Results showed that no significant differences were found between the first and second born twins’ general development. Information generated from this study contributed to 1) child development research; 2) twin developmental research within a South African context; and 3) a greater group of studies on the GMDS-ER, currently underway in the United Kingdom and South Africa, aiming to contribute to the international credibility of this measure
- Full Text:
- Date Issued: 2008
- Authors: Davidson, Gabrielle
- Date: 2008
- Subjects: Griffiths Scales of Mental Development , Twins -- Intelligence testing -- South Africa , Preschool children -- Intelligence testing -- South Africa , Mental development -- Testing , Psychological tests for children
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9921 , http://hdl.handle.net/10948/669 , Griffiths Scales of Mental Development , Twins -- Intelligence testing -- South Africa , Preschool children -- Intelligence testing -- South Africa , Mental development -- Testing , Psychological tests for children
- Description: Despite the concept of twins and twinning being a highly explored area of research for many years, limited research has been conducted on the comparison of first and second born twin development. The nature of twins leads people to believe that twins will present with similar characteristics, however, this study explores the possibility that due to their ordinal position they could in fact present with differing characteristics and could differ developmentally. The early holistic development of a child influences the rest of their lives. Concerning twins, the development of individuality and self-knowledge is especially important. Theorists, such as Piaget (1950), propose that child development takes place in stages and that although the order in which children proceed through these stages is the same, the pace at which this takes place can vary. The necessity of monitoring the child’s journey through these stages highlights the value of child developmental assessment. This form of assessment needs to be holistic, needs to involve a multidisciplinary team of professionals and needs to utilize assessment measures that are valid, reliable, culture-fair and standardized. The Griffiths Mental Development Scales-Extended Revised (GMDS-ER) is one such measure. This study, focusing on twin development, aimed to contribute and provide valuable information to a larger research project that is currently under way aiming to increase the applicability of the Griffiths Mental Development Scales-Extended Revised (GMDS-ER) in the South African context. The primary aim of the study, however, was to explore and compare the performance of normal first born and second born twins, aged between 2 and 8 years 4 months old, on the GMDS-ER. The purpose of the study was to generate information on the relationship between first born twins’ general development and second born twins’ general development. An exploratory, descriptive quantitative design was used. Participants were selected through a combination of non-probability purposive, convenience and snowball sampling. Data was analysed using descriptive statistics and dependent sample t-tests were employed to compare the General Quotients (GQ’s) of the first and second born twins in the sample. Results showed that no significant differences were found between the first and second born twins’ general development. Information generated from this study contributed to 1) child development research; 2) twin developmental research within a South African context; and 3) a greater group of studies on the GMDS-ER, currently underway in the United Kingdom and South Africa, aiming to contribute to the international credibility of this measure
- Full Text:
- Date Issued: 2008
Franchising a full service restaurant concept : a case study
- Authors: Thomson, Guy
- Date: 2008
- Subjects: Franchises (Retail trade) -- South Africa -- Eastern Cape , Franchises (Retail trade) -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8728 , http://hdl.handle.net/10948/874 , Franchises (Retail trade) -- South Africa -- Eastern Cape , Franchises (Retail trade) -- Management
- Description: This treatise investigates the restaurant industry, entrepreneurship, franchising and restaurant franchising in order to develop a model that will enable a full service restaurant concept to be converted into a successful franchise system. Restaurants play a significant role in our lifestyle, and dining out is a favoured social activity. The industry plays an important role in the transfer of skills as many people start working in the restaurant industry before moving onto more formal careers. The restaurant industry offers many opportunities for entrepreneurial activity as a result of the relatively low barriers to entry. Entrepreneurship is the pursuit of opportunity regardless of the resources at hand and it requires a willingness to take calculated risks in order to build something of value from virtually nothing. The success of emerging economies such as China and India has proven that the only growth sectors in these economies are small and medium enterprises, which are driven by entrepreneurs. Franchising is considered to be a viable growth strategy for small business as it provides a means of raising capital and a method of expanding the business in a relatively low risk manner. There are many well established restaurant franchise brands that originated in South Africa, starting out as successful single outlets and then by means of the business format franchise model, developed into multi unit franchise systems. There are certain basic generic steps that must be followed when developing a franchise system. This was verified by the empirical study of this treatise which was conducted as a single unit case study on the Dulce Franchise Group. Finally, as a result of the analysis of the literature study and the findings of the case study, a restaurant franchise conversion model was developed.
- Full Text:
- Date Issued: 2008
- Authors: Thomson, Guy
- Date: 2008
- Subjects: Franchises (Retail trade) -- South Africa -- Eastern Cape , Franchises (Retail trade) -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8728 , http://hdl.handle.net/10948/874 , Franchises (Retail trade) -- South Africa -- Eastern Cape , Franchises (Retail trade) -- Management
- Description: This treatise investigates the restaurant industry, entrepreneurship, franchising and restaurant franchising in order to develop a model that will enable a full service restaurant concept to be converted into a successful franchise system. Restaurants play a significant role in our lifestyle, and dining out is a favoured social activity. The industry plays an important role in the transfer of skills as many people start working in the restaurant industry before moving onto more formal careers. The restaurant industry offers many opportunities for entrepreneurial activity as a result of the relatively low barriers to entry. Entrepreneurship is the pursuit of opportunity regardless of the resources at hand and it requires a willingness to take calculated risks in order to build something of value from virtually nothing. The success of emerging economies such as China and India has proven that the only growth sectors in these economies are small and medium enterprises, which are driven by entrepreneurs. Franchising is considered to be a viable growth strategy for small business as it provides a means of raising capital and a method of expanding the business in a relatively low risk manner. There are many well established restaurant franchise brands that originated in South Africa, starting out as successful single outlets and then by means of the business format franchise model, developed into multi unit franchise systems. There are certain basic generic steps that must be followed when developing a franchise system. This was verified by the empirical study of this treatise which was conducted as a single unit case study on the Dulce Franchise Group. Finally, as a result of the analysis of the literature study and the findings of the case study, a restaurant franchise conversion model was developed.
- Full Text:
- Date Issued: 2008
Geographic variation in the susceptibility of false colding Moth, Thaumatotibia Leucotreta, populations to a granulovirus (CrleGV-SA)
- Authors: Opoku-Debrah, John Kwadwo
- Date: 2008
- Subjects: Cryptophlebia leucotreta , Cryptophlebia leucotreta -- Control , Pests -- Biological control , Citrus -- Diseases and pests
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10586 , http://hdl.handle.net/10948/984 , Cryptophlebia leucotreta , Cryptophlebia leucotreta -- Control , Pests -- Biological control , Citrus -- Diseases and pests
- Description: The false codling moth (FCM), Thaumatotibia (=Cryptophlebia) leucotreta (Meyrick) (Lepidoptera: Tortricidae) is a serious pest of citrus and other crops in Sub-Saharan Africa. The introduction of the Cryptophlebia leucotreta granulovirus (CrleGV-SA) Cryptogran and Cryptex (biopesticides) has proven to be very effective in the control of FCM. However, markedly lower susceptibility of some codling moth (CM), Cydia pomonella (L.) populations to Cydia pomonella granulovirus (CpGV-M), another granulovirus product used in the control of CM’s in Europe have been reported. Genetic differences between FCM populations in South Africa have also been established. It is therefore possible that differences in the susceptibility of these geographically distinct FCM populations to CrleGV-SA might also exist. To investigate this phenomenon, a benchmark for pathogenecity was established. In continuation of previous work with Cryptogran against the 1st and 5th instar FCM larvae, dose-response relationships were established for all five larval instars of FCM. In surface dose-response bioassays, the LC50 values for the 2nd, 3rd and 4th instars were calculated to be 4.516 x 104, 1.662 x 105 and 2.205 x 106 occlusion bodies (OBs)/ml, respectively. The LC90 values for the 2nd, 3rd and 4th instars were calculated to be 4.287 x 106, 9.992 x 106 and 1.661 x 108 OBs/ml, respectively. Susceptibility to CrleGV-SA was found to decline with larval stage and increase with time of exposure. The protocol was used in guiding bioassays with field collected FCM larvae. Laboratory assays conducted with Cryptogran (at 1.661 x 108 OBs/ml) against field collected FCM larvae from Addo, Kirkwood, Citrusdal and Clanwilliam as well as a standard laboratory colony, showed a significant difference in pathogenecity in only one case. This significant difference was observed between 5th instars from the Addo colony and 5th instars from the other populations. Four geographically distinct FCM colonies from Addo, Citrusdal, Marble Hall and Nelspruit were also established. Since Cryptogran and Cryptex are always targeted against 1st instar FCM larvae in the field, further comparative laboratory assays were conducted with the Addo colony and an old laboratory colony. Cryptogran was significantly more pathogenic than Cryptex against both the Addo and the old colony. However, a high level of heterogeneity was observed in responses within each population.
- Full Text:
- Date Issued: 2008
- Authors: Opoku-Debrah, John Kwadwo
- Date: 2008
- Subjects: Cryptophlebia leucotreta , Cryptophlebia leucotreta -- Control , Pests -- Biological control , Citrus -- Diseases and pests
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10586 , http://hdl.handle.net/10948/984 , Cryptophlebia leucotreta , Cryptophlebia leucotreta -- Control , Pests -- Biological control , Citrus -- Diseases and pests
- Description: The false codling moth (FCM), Thaumatotibia (=Cryptophlebia) leucotreta (Meyrick) (Lepidoptera: Tortricidae) is a serious pest of citrus and other crops in Sub-Saharan Africa. The introduction of the Cryptophlebia leucotreta granulovirus (CrleGV-SA) Cryptogran and Cryptex (biopesticides) has proven to be very effective in the control of FCM. However, markedly lower susceptibility of some codling moth (CM), Cydia pomonella (L.) populations to Cydia pomonella granulovirus (CpGV-M), another granulovirus product used in the control of CM’s in Europe have been reported. Genetic differences between FCM populations in South Africa have also been established. It is therefore possible that differences in the susceptibility of these geographically distinct FCM populations to CrleGV-SA might also exist. To investigate this phenomenon, a benchmark for pathogenecity was established. In continuation of previous work with Cryptogran against the 1st and 5th instar FCM larvae, dose-response relationships were established for all five larval instars of FCM. In surface dose-response bioassays, the LC50 values for the 2nd, 3rd and 4th instars were calculated to be 4.516 x 104, 1.662 x 105 and 2.205 x 106 occlusion bodies (OBs)/ml, respectively. The LC90 values for the 2nd, 3rd and 4th instars were calculated to be 4.287 x 106, 9.992 x 106 and 1.661 x 108 OBs/ml, respectively. Susceptibility to CrleGV-SA was found to decline with larval stage and increase with time of exposure. The protocol was used in guiding bioassays with field collected FCM larvae. Laboratory assays conducted with Cryptogran (at 1.661 x 108 OBs/ml) against field collected FCM larvae from Addo, Kirkwood, Citrusdal and Clanwilliam as well as a standard laboratory colony, showed a significant difference in pathogenecity in only one case. This significant difference was observed between 5th instars from the Addo colony and 5th instars from the other populations. Four geographically distinct FCM colonies from Addo, Citrusdal, Marble Hall and Nelspruit were also established. Since Cryptogran and Cryptex are always targeted against 1st instar FCM larvae in the field, further comparative laboratory assays were conducted with the Addo colony and an old laboratory colony. Cryptogran was significantly more pathogenic than Cryptex against both the Addo and the old colony. However, a high level of heterogeneity was observed in responses within each population.
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- Date Issued: 2008