An assessment of electronic-governance as a support system for service delivery in the public sector
- Maramura, Tafadzwa Clementine https://orcid.org/0000-0002-4419-1887
- Authors: Maramura, Tafadzwa Clementine https://orcid.org/0000-0002-4419-1887
- Date: 2014-11
- Subjects: Civil service -- South Africa , Electronic government information , Internet in public administration
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26053 , vital:64786
- Description: This is an exploratory research that is aimed at assessing the role of e-governance tools and initiatives on how they can be support systems for service delivery in the public service sector. The rationale of this research came as a response to the ever increasing and recurring service delivery protests that are underpinning the Government of South Africa. Hence the inception of electronic-governance (e-governance) comes at the right time with the aim of mordernising and reforming the public sector for efficient and effective service delivery. E-governance is about transforming governance to be more citizens centered and thus technology is the tool in this effort which can enable change in how the government works and how public officials interact with the public at stake. Cloete (2012:128) asserts that e-governance is the future of public governance and public service delivery globally. Thus governments that do not make the transition from paper-based systems of public administration to electronic platforms of public service delivery may swiftly undermine their chances of developing their societies as 21st century information societies. This research however does not imply that e-governance will be a miraculous panacea to poor service provision in South Africa, but it implies that its role in the public service sector can be as a support system for efficiency and effectiveness in service delivery. This is coupled by the research findings which are espoused on through a secondary data approach and thematically analysed to assess the role of e-governance as a support system on service delivery in the public service sector. Thus from the literature it is remarkable to acknowledge that the South African public service sector has successfully established and implemented a significant number of e-governance initiatives from 1994 to present day. Simultaneously to reveal how e-governance can be a support system for the public service, it is not one-dimensional, it is however multidimensional and thereby cutting across the entire field of public administration inter alia the public service sector. The already initiated e-governance tools in South Africa also range from national, provincial and municipal level thereby clearly revealing how e-governance can also be a support system to cooperative governance and intergovernmental relations inter alia. This research does not imply that e-governance can be a panacea to the public service sector ills but however with the fast moving techno-global world the move to an ICT driven public service sector has more merits than demerits to the general public who are at the receiving end of public services. , Thesis (MPA) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014-11
An assessment of electronic-governance as a support system for service delivery in the public sector
- Authors: Maramura, Tafadzwa Clementine https://orcid.org/0000-0002-4419-1887
- Date: 2014-11
- Subjects: Civil service -- South Africa , Electronic government information , Internet in public administration
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26053 , vital:64786
- Description: This is an exploratory research that is aimed at assessing the role of e-governance tools and initiatives on how they can be support systems for service delivery in the public service sector. The rationale of this research came as a response to the ever increasing and recurring service delivery protests that are underpinning the Government of South Africa. Hence the inception of electronic-governance (e-governance) comes at the right time with the aim of mordernising and reforming the public sector for efficient and effective service delivery. E-governance is about transforming governance to be more citizens centered and thus technology is the tool in this effort which can enable change in how the government works and how public officials interact with the public at stake. Cloete (2012:128) asserts that e-governance is the future of public governance and public service delivery globally. Thus governments that do not make the transition from paper-based systems of public administration to electronic platforms of public service delivery may swiftly undermine their chances of developing their societies as 21st century information societies. This research however does not imply that e-governance will be a miraculous panacea to poor service provision in South Africa, but it implies that its role in the public service sector can be as a support system for efficiency and effectiveness in service delivery. This is coupled by the research findings which are espoused on through a secondary data approach and thematically analysed to assess the role of e-governance as a support system on service delivery in the public service sector. Thus from the literature it is remarkable to acknowledge that the South African public service sector has successfully established and implemented a significant number of e-governance initiatives from 1994 to present day. Simultaneously to reveal how e-governance can be a support system for the public service, it is not one-dimensional, it is however multidimensional and thereby cutting across the entire field of public administration inter alia the public service sector. The already initiated e-governance tools in South Africa also range from national, provincial and municipal level thereby clearly revealing how e-governance can also be a support system to cooperative governance and intergovernmental relations inter alia. This research does not imply that e-governance can be a panacea to the public service sector ills but however with the fast moving techno-global world the move to an ICT driven public service sector has more merits than demerits to the general public who are at the receiving end of public services. , Thesis (MPA) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014-11
An investigation of poverty as a contributory factor to sexual risk-taking behaviour among female adolescent scholars: a case study of Mbuzini Village Mpumalanga province
- Authors: Mahlalela, Vusi Zakhele
- Date: 2014-11
- Subjects: Risk-taking (Psychology) in adolescence , Sexually transmitted diseases , College students -- Sexual behavior
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26548 , vital:65584
- Description: The study investigated poverty as a contributory factor to risky sexual behaviour among female adolescent scholars. A qualitative approach was employed in this study, which was carried out among 27 participants, 21 of whom were females between the ages of 14 and 27 years. 6 of whom were drawn from the ranks of social workers, community development practitioners, community leaders and parents who formed the school governing body. Non- probability sampling methods and purposive sampling techniques were employed to select the sample. The data was collected by means of one-to-one in-depth interviews and a once-off focus group discussion. The findings of the study revealed that most of the participants were sexually active: only one was sexually inactive and some had children. The study also found that some of the participants received money from their sexual partners. These findings are discussed in the conclusion to the study and appropriate recommendations are made. , Thesis (MSoc) -- Faculty of Social Sciences and Humanities, 2014
- Full Text:
- Date Issued: 2014-11
- Authors: Mahlalela, Vusi Zakhele
- Date: 2014-11
- Subjects: Risk-taking (Psychology) in adolescence , Sexually transmitted diseases , College students -- Sexual behavior
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26548 , vital:65584
- Description: The study investigated poverty as a contributory factor to risky sexual behaviour among female adolescent scholars. A qualitative approach was employed in this study, which was carried out among 27 participants, 21 of whom were females between the ages of 14 and 27 years. 6 of whom were drawn from the ranks of social workers, community development practitioners, community leaders and parents who formed the school governing body. Non- probability sampling methods and purposive sampling techniques were employed to select the sample. The data was collected by means of one-to-one in-depth interviews and a once-off focus group discussion. The findings of the study revealed that most of the participants were sexually active: only one was sexually inactive and some had children. The study also found that some of the participants received money from their sexual partners. These findings are discussed in the conclusion to the study and appropriate recommendations are made. , Thesis (MSoc) -- Faculty of Social Sciences and Humanities, 2014
- Full Text:
- Date Issued: 2014-11
Exploring the usefulness of learning management system (LMS) in higher education learning development at a historically disadvantaged Eastern Cape University
- Authors: Holmberg, Lorraine
- Date: 2014-11
- Subjects: Instructional systems--Management , Education, Higher--Management , Universities and colleges--South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/24216 , vital:62443
- Description: This case study aims to explore how using a Learning Management System (LMS*) to mediate learning, impacts learning development (LD) at a historically disadvantaged university (HDU) in the Eastern Cape (EC). Massification and the technological revolution have together changed the way that teaching and learning takes place, more especially in higher education institutions (HEI). Due to the increased demand for higher education (HE), computers have been used to mediate the learning space, altering the skills teachers and learners are required to have. The LMS under exploration provides a multitude of tools for managing both administrative and academic tasks. This study has drawn extensively from the framework of Activity Theory (AT), and Vygotsky’s theory of learning development to develop understandings and guide data analysis in preparation for discussion and for conclusions to be drawn. The study mostly investigated student interaction patterns with the various tools of the LMS in an effort to determine how these activities impact learning development. A mixed methods approach was used to address data that was automatically generated by the LMS; quantitative analysis using descriptive and inferential statistics was applied to numeric data, while thematic analysis was applied to textual data obtained from the threaded discussion that transpired between members of the learning community. Findings show the impact which context has on learner development and how, unless all the tools of the LMS are formally integrated for learning purposes, learners can become distracted by the functions these tools offer. This in particular pertains to learners struggling to integrate and assimilate new information. Further to this, the discussion tools serve social purposes, and have the potential to benefit constructionist learning principles, on condition that activity on the tools is structured and has clear outcomes. , Thesis (MSoc) -- Faculty of Social Sciences and Humanities, 2014
- Full Text:
- Date Issued: 2014-11
- Authors: Holmberg, Lorraine
- Date: 2014-11
- Subjects: Instructional systems--Management , Education, Higher--Management , Universities and colleges--South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/24216 , vital:62443
- Description: This case study aims to explore how using a Learning Management System (LMS*) to mediate learning, impacts learning development (LD) at a historically disadvantaged university (HDU) in the Eastern Cape (EC). Massification and the technological revolution have together changed the way that teaching and learning takes place, more especially in higher education institutions (HEI). Due to the increased demand for higher education (HE), computers have been used to mediate the learning space, altering the skills teachers and learners are required to have. The LMS under exploration provides a multitude of tools for managing both administrative and academic tasks. This study has drawn extensively from the framework of Activity Theory (AT), and Vygotsky’s theory of learning development to develop understandings and guide data analysis in preparation for discussion and for conclusions to be drawn. The study mostly investigated student interaction patterns with the various tools of the LMS in an effort to determine how these activities impact learning development. A mixed methods approach was used to address data that was automatically generated by the LMS; quantitative analysis using descriptive and inferential statistics was applied to numeric data, while thematic analysis was applied to textual data obtained from the threaded discussion that transpired between members of the learning community. Findings show the impact which context has on learner development and how, unless all the tools of the LMS are formally integrated for learning purposes, learners can become distracted by the functions these tools offer. This in particular pertains to learners struggling to integrate and assimilate new information. Further to this, the discussion tools serve social purposes, and have the potential to benefit constructionist learning principles, on condition that activity on the tools is structured and has clear outcomes. , Thesis (MSoc) -- Faculty of Social Sciences and Humanities, 2014
- Full Text:
- Date Issued: 2014-11
The effectiveness of business incubators in enhancing growth, survival and performance of small, medium and micro enterprises in the Eastern Cape province, South Africa
- Authors: Sarakunze, Annie.
- Date: 2014-11
- Subjects: Entrepreneurship , Economic development -- South Africa , Small business
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26786 , vital:66005
- Description: In both developed and developing countries, the growth of Small, Medium and Micro Enterprise sector is considered an important factor in boosting the economic well-being of a country. The governments of many countries play a basic role in creating policies and programmes which support the growth of Small, Medium and Micro Enterprises. One of the initiatives used by the governments to nurture small businesses is business incubation.This study investigated the effectiveness of business incubators in enhancing growth, survival and performance of Small, Medium and Micro Enterprises (SMMEs) in selected areas of the Eastern Cape Province. The objectives of this study were to assess the impact of business incubation on the performance of SMMEs, determine the impact of business incubation on the growth of the SMME, to assess the impact of business incubation on the survival of the SMMEs and to investigate whether SMMEs are satisfied with the role of business incubators in their areas.This study employed a stratified simple random sampling technique. The population was first divided into six homogeneous strata and then simple random sampling was then employed. The self-administered questionnaires were then distributed into each and every stratum randomly. Simple random sampling was used because it enabled each and every member in the strata to have an equal chance of being selected. Owners, managers and employees were used as respondents in this study and a total sample of 200 SMMEs answered the questionnaire. The study followed a quantitative research design as it involved variables such as growth, firm performance and survival which have measures that involves the use of figures such as sales, number of employees and total value of assets. The data was analysed by Anova, Pearson Chi-Square and T-test statistical methods in order to arrive at findings and conclusions. Based on the findings from this survey it was found that business incubators are effective in enhancing growth, survival and performance of SMMEs. Although other researchers found that there are no significant variations in growth, survival and performance of incubated and non-incubated businesses, this study however recognizes the importance of business incubation to SMMEs. This study concurs with most findings by many researchers of business incubation and thus recommends vigorous business incubation awareness to the SMMEs and networking. , Thesis (MBm) -- Faculty of Management and Commerce , 2014
- Full Text:
- Date Issued: 2014-11
- Authors: Sarakunze, Annie.
- Date: 2014-11
- Subjects: Entrepreneurship , Economic development -- South Africa , Small business
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26786 , vital:66005
- Description: In both developed and developing countries, the growth of Small, Medium and Micro Enterprise sector is considered an important factor in boosting the economic well-being of a country. The governments of many countries play a basic role in creating policies and programmes which support the growth of Small, Medium and Micro Enterprises. One of the initiatives used by the governments to nurture small businesses is business incubation.This study investigated the effectiveness of business incubators in enhancing growth, survival and performance of Small, Medium and Micro Enterprises (SMMEs) in selected areas of the Eastern Cape Province. The objectives of this study were to assess the impact of business incubation on the performance of SMMEs, determine the impact of business incubation on the growth of the SMME, to assess the impact of business incubation on the survival of the SMMEs and to investigate whether SMMEs are satisfied with the role of business incubators in their areas.This study employed a stratified simple random sampling technique. The population was first divided into six homogeneous strata and then simple random sampling was then employed. The self-administered questionnaires were then distributed into each and every stratum randomly. Simple random sampling was used because it enabled each and every member in the strata to have an equal chance of being selected. Owners, managers and employees were used as respondents in this study and a total sample of 200 SMMEs answered the questionnaire. The study followed a quantitative research design as it involved variables such as growth, firm performance and survival which have measures that involves the use of figures such as sales, number of employees and total value of assets. The data was analysed by Anova, Pearson Chi-Square and T-test statistical methods in order to arrive at findings and conclusions. Based on the findings from this survey it was found that business incubators are effective in enhancing growth, survival and performance of SMMEs. Although other researchers found that there are no significant variations in growth, survival and performance of incubated and non-incubated businesses, this study however recognizes the importance of business incubation to SMMEs. This study concurs with most findings by many researchers of business incubation and thus recommends vigorous business incubation awareness to the SMMEs and networking. , Thesis (MBm) -- Faculty of Management and Commerce , 2014
- Full Text:
- Date Issued: 2014-11
The effects of social media on relationship patterns among adolescents: A study of students in three selected high schools of Alice in Eastern Cape, South Africa
- Kalasaru, Onai Ronald https://orcid.org/0000-0002-4984-4250
- Authors: Kalasaru, Onai Ronald https://orcid.org/0000-0002-4984-4250
- Date: 2014-11
- Subjects: Online social networks , Mass media and children
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25085 , vital:63966
- Description: Technology with the aid of the internet and social media has brought so much into the world, it has managed to reach and develop almost the entire world and this includes remote areas of Sub-Saharan countries like South Africa. These are the least developed and usually the last regions of the world to receive technology. It should be noted that most of the times, technology is bound to make an impact as people use it and this was the motive behind this study which aimed at assessing the effects of socialised media on adolescents who are the future of South Africa. In the study, the researcher aims at discovering whether the use of social media engines among adolescents affects the ways with which they relate with one another. The study which adopted a quantitative methodology was conducted on matriculating students from three randomly selected schools from within and surrounding town of Alice in Eastern Cape South Africa. Respondents were sampled conveniently and data was collected through self-administered questionnaires. From the results and conclusions, it showed that technology has reached South Africa’s remote areas and young people like adolescents have many uses for it. However, they proved that even though they now have technology in form of the internet and social media, it does not affect the ways with which they form and maintained social relations. This means that technology does not have a significant impact in the relationship patterns of adolescents in remote areas of South Africa. , Thesis (MSoc) -- Faculty of Social Sciences and Humanities, 2014
- Full Text:
- Date Issued: 2014-11
- Authors: Kalasaru, Onai Ronald https://orcid.org/0000-0002-4984-4250
- Date: 2014-11
- Subjects: Online social networks , Mass media and children
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25085 , vital:63966
- Description: Technology with the aid of the internet and social media has brought so much into the world, it has managed to reach and develop almost the entire world and this includes remote areas of Sub-Saharan countries like South Africa. These are the least developed and usually the last regions of the world to receive technology. It should be noted that most of the times, technology is bound to make an impact as people use it and this was the motive behind this study which aimed at assessing the effects of socialised media on adolescents who are the future of South Africa. In the study, the researcher aims at discovering whether the use of social media engines among adolescents affects the ways with which they relate with one another. The study which adopted a quantitative methodology was conducted on matriculating students from three randomly selected schools from within and surrounding town of Alice in Eastern Cape South Africa. Respondents were sampled conveniently and data was collected through self-administered questionnaires. From the results and conclusions, it showed that technology has reached South Africa’s remote areas and young people like adolescents have many uses for it. However, they proved that even though they now have technology in form of the internet and social media, it does not affect the ways with which they form and maintained social relations. This means that technology does not have a significant impact in the relationship patterns of adolescents in remote areas of South Africa. , Thesis (MSoc) -- Faculty of Social Sciences and Humanities, 2014
- Full Text:
- Date Issued: 2014-11
The implementation of the Child Justice Act: experiences of social workers working as probation officers
- Authors: Mkokeli, Babalwa
- Date: 2014-11
- Subjects: Children -- Legal status, laws, etc , Probation officers , Juvenile justice, Administration of
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25282 , vital:64138
- Description: The implementation of the Child Justice Act (Act No. 75 of 2008) started on 01 April 2010. The law regulates ways of handling children found to be in conflict with the law. Whilst this law was still a Bill, probation officers who are social workers employed by Social Development & Special Programmes were already bound to work with young offenders, employed under the Probation Services Act no.116 of 2002. Probation officers had clear regulations on their role and responsibility towards children found in conflict with the law, unlike other stakeholders working within the sphere of child justice. Absence of the law encompassing child justice caused a struggle for probation officer because stakeholders like South African Police Service (SAPS), National Prosecuting Authority (NPA) and the Department of Justice services were not considering services of probation officers important. The situation was frustrating because there was lack of cooperation between probation officers and role players like police, prosecutors and magistrates which often led to gross irregularities on cases of young offenders. The aim of this study was to explore the experiences of probation officers with the implementation of the Child Justice Act, particularly working relations with the above mentioned stakeholders. The researcher used Interpretative Phenomenological Analysis (IPA), a qualitative research approach which is committed to examining people’s daily experiences. In collecting data the researcher used a semi-structured questionnaire schedule comprising open rather than closed-ended questions. The researcher intended to interview fifteen probation officers working at OR Tambo District Municipality. A purposive sampling was used targeting officers who are aware of the child justice system before and after the implementation of the Act. Study findings revealed improvement on working relations between SAPS, NPA and Justice such as (i) increase in the rate of informing probation officers about arrested children, (ii) sitting of preliminary inquiries (PIs), (iii) drop in the number of detained children, (iv) practice of in camera proceedings for young offenders. However, despite the presence of the Child Justice Act (CJA) findings also revealed challenges which were the following: (i) drop in the number of arrested or diverted children, (ii) non-compliance by SAPS to inform POs about arrested children especially during weekends, which often results in parents not being aware that their children are in custody, (iii) areas where PIs are not held, areas where they are not regular as well as non-uniformity in how PIs are conducted, and (iv) cases of children held in public during court proceedings and cases of young offenders handled as adult cases. The following were made as recommendations arising from the study: (i) enforcement of Child Justice Forums at local levels, (ii) strengthening of responsibility and accountability by all stakeholders, and (iii) building capacity and effective monitoring from down up. , Thesis (MSoc) -- Faculty of Social Sciences and Humanities, 2014
- Full Text:
- Date Issued: 2014-11
- Authors: Mkokeli, Babalwa
- Date: 2014-11
- Subjects: Children -- Legal status, laws, etc , Probation officers , Juvenile justice, Administration of
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25282 , vital:64138
- Description: The implementation of the Child Justice Act (Act No. 75 of 2008) started on 01 April 2010. The law regulates ways of handling children found to be in conflict with the law. Whilst this law was still a Bill, probation officers who are social workers employed by Social Development & Special Programmes were already bound to work with young offenders, employed under the Probation Services Act no.116 of 2002. Probation officers had clear regulations on their role and responsibility towards children found in conflict with the law, unlike other stakeholders working within the sphere of child justice. Absence of the law encompassing child justice caused a struggle for probation officer because stakeholders like South African Police Service (SAPS), National Prosecuting Authority (NPA) and the Department of Justice services were not considering services of probation officers important. The situation was frustrating because there was lack of cooperation between probation officers and role players like police, prosecutors and magistrates which often led to gross irregularities on cases of young offenders. The aim of this study was to explore the experiences of probation officers with the implementation of the Child Justice Act, particularly working relations with the above mentioned stakeholders. The researcher used Interpretative Phenomenological Analysis (IPA), a qualitative research approach which is committed to examining people’s daily experiences. In collecting data the researcher used a semi-structured questionnaire schedule comprising open rather than closed-ended questions. The researcher intended to interview fifteen probation officers working at OR Tambo District Municipality. A purposive sampling was used targeting officers who are aware of the child justice system before and after the implementation of the Act. Study findings revealed improvement on working relations between SAPS, NPA and Justice such as (i) increase in the rate of informing probation officers about arrested children, (ii) sitting of preliminary inquiries (PIs), (iii) drop in the number of detained children, (iv) practice of in camera proceedings for young offenders. However, despite the presence of the Child Justice Act (CJA) findings also revealed challenges which were the following: (i) drop in the number of arrested or diverted children, (ii) non-compliance by SAPS to inform POs about arrested children especially during weekends, which often results in parents not being aware that their children are in custody, (iii) areas where PIs are not held, areas where they are not regular as well as non-uniformity in how PIs are conducted, and (iv) cases of children held in public during court proceedings and cases of young offenders handled as adult cases. The following were made as recommendations arising from the study: (i) enforcement of Child Justice Forums at local levels, (ii) strengthening of responsibility and accountability by all stakeholders, and (iii) building capacity and effective monitoring from down up. , Thesis (MSoc) -- Faculty of Social Sciences and Humanities, 2014
- Full Text:
- Date Issued: 2014-11
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