Knowledge retention practices among healthcare workers at Cecilia Makiwane Hospital, Eastern Cape Province of South Africa
- Authors: Jonga, Nqabakazi
- Date: 2019
- Subjects: Knowledge management Organizational learning
- Language: English
- Type: Thesis , Masters , M LIS
- Identifier: http://hdl.handle.net/10353/11461 , vital:39074
- Description: Knowledge has transformed to become an economic resource in a knowledge-based society, which determines the proficiency, progress and efficiency of any performed task. However, efficiency can be compromised when the health sector fails to retain the wealth of knowledge from experienced, senior and subject experts who have, or are about to leave or retire from the institution. Knowledge management provides for knowledge acquisition, sharing, transfer and further motivates the creation of influential atmospheres for knowledge sharing in the Public health sector. Healthcare is a knowledge driven process and thus knowledge management and the tools to manage knowledge in the healthcare sector are receiving attention. This study investigated knowledge retention practices in the Public health sector, Eastern Cape Province of South Africa. The study was informed by the Socialisation, Externalization, Combination, Internalization SECI model of knowledge creation and conversion by Nonaka & Takeuchi (1995) and the Knowledge based theory of the firm by Grant (1996). Both theories interpret knowledge sharing and preservation as vital for institutional growth and effective service delivery. The theories advised on the establishment of platforms designated for acquisition of new knowledge, knowledge sharing and retention to assist in future decision making to obtain a competitive edge. The study employed a mixed method approach that is largely quantitative in nature. Self-administered questionnaires were adopted for quantitative data collection and three interviews were conducted with middle management to supplement the quantitative data. The reliability and validity of the research instruments was achieved through adapting, and modifying questions from previously used research instruments from the works of Dewah, (2012); Teffo, (2014) and Tatani, (2015). New questions were further developed and evaluated through expert analysis. The study took place at Cecilia Makiwane Hospital in Mdantsane, Eastern Cape. The population of the study comprised of qualified healthcare workers in the health sector mainly “nurses”. The sample size was 198 and three interviews were conducted with the middle management to obtain qualitative data. xix The findings of the study revealed that the concept of knowledge retention was not dominant in public hospitals such as Cecilia Makiwane; however, certain practices are adopted to stimulate knowledge sharing thus contributing to knowledge retention. Several factors such as budget, ICT use, time allocation, fear of losing the competitive value through knowledge sharing and absence of supporting structures or services have been identified as root causes for reduced knowledge sharing practices among healthcare workers. The study, therefore, recommends the appointment of knowledge officers who would oversee the effective implementation of knowledge management policies and adopt strategies that will assist with knowledge retention. Further recommendations are, effective integration of knowledge management practices into the system, development of an internet based system for effective communication and institutional repositories for knowledge preservation. The study concludes that the development of training programs would assist healthcare workers to be familiar with any new or old invented mechanism.
- Full Text:
- Date Issued: 2019
- Authors: Jonga, Nqabakazi
- Date: 2019
- Subjects: Knowledge management Organizational learning
- Language: English
- Type: Thesis , Masters , M LIS
- Identifier: http://hdl.handle.net/10353/11461 , vital:39074
- Description: Knowledge has transformed to become an economic resource in a knowledge-based society, which determines the proficiency, progress and efficiency of any performed task. However, efficiency can be compromised when the health sector fails to retain the wealth of knowledge from experienced, senior and subject experts who have, or are about to leave or retire from the institution. Knowledge management provides for knowledge acquisition, sharing, transfer and further motivates the creation of influential atmospheres for knowledge sharing in the Public health sector. Healthcare is a knowledge driven process and thus knowledge management and the tools to manage knowledge in the healthcare sector are receiving attention. This study investigated knowledge retention practices in the Public health sector, Eastern Cape Province of South Africa. The study was informed by the Socialisation, Externalization, Combination, Internalization SECI model of knowledge creation and conversion by Nonaka & Takeuchi (1995) and the Knowledge based theory of the firm by Grant (1996). Both theories interpret knowledge sharing and preservation as vital for institutional growth and effective service delivery. The theories advised on the establishment of platforms designated for acquisition of new knowledge, knowledge sharing and retention to assist in future decision making to obtain a competitive edge. The study employed a mixed method approach that is largely quantitative in nature. Self-administered questionnaires were adopted for quantitative data collection and three interviews were conducted with middle management to supplement the quantitative data. The reliability and validity of the research instruments was achieved through adapting, and modifying questions from previously used research instruments from the works of Dewah, (2012); Teffo, (2014) and Tatani, (2015). New questions were further developed and evaluated through expert analysis. The study took place at Cecilia Makiwane Hospital in Mdantsane, Eastern Cape. The population of the study comprised of qualified healthcare workers in the health sector mainly “nurses”. The sample size was 198 and three interviews were conducted with the middle management to obtain qualitative data. xix The findings of the study revealed that the concept of knowledge retention was not dominant in public hospitals such as Cecilia Makiwane; however, certain practices are adopted to stimulate knowledge sharing thus contributing to knowledge retention. Several factors such as budget, ICT use, time allocation, fear of losing the competitive value through knowledge sharing and absence of supporting structures or services have been identified as root causes for reduced knowledge sharing practices among healthcare workers. The study, therefore, recommends the appointment of knowledge officers who would oversee the effective implementation of knowledge management policies and adopt strategies that will assist with knowledge retention. Further recommendations are, effective integration of knowledge management practices into the system, development of an internet based system for effective communication and institutional repositories for knowledge preservation. The study concludes that the development of training programs would assist healthcare workers to be familiar with any new or old invented mechanism.
- Full Text:
- Date Issued: 2019
Teaching NCS (CAPS) FET mathematics: a comparison between an offline techno-blended Model and a traditional approach
- Authors: Munemo, Noname
- Date: 2019
- Subjects: Mathematics -- Study and teaching (Secondary) , Mathematics -- Study and teaching (Higher) -- South Africa Blended learning Educational innovations
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: http://hdl.handle.net/10948/41614 , vital:36545
- Description: This research is a comparative research study that compares the way learning has taken place when selected mathematics topics were taught to two groups of Grade 11 Mathematics learners. An offline Techno-Blended Teaching and Learning Model was used for one group, while the other group was taught without the integration of technology. The cognitive and affective impact of the use of technology when an offline Techno-Blended T&L Model was followed, was compared to a corresponding impact of an approach where no technology was integrated during the teaching of the topics. The research study involved teachers and selected learners in the Mathematics classes from four different high schools selected from two urban districts in the Eastern Cape Province in South Africa. The curriculum topics that the research focused on were Euclidean Geometry and Trigonometry.
- Full Text:
- Date Issued: 2019
- Authors: Munemo, Noname
- Date: 2019
- Subjects: Mathematics -- Study and teaching (Secondary) , Mathematics -- Study and teaching (Higher) -- South Africa Blended learning Educational innovations
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: http://hdl.handle.net/10948/41614 , vital:36545
- Description: This research is a comparative research study that compares the way learning has taken place when selected mathematics topics were taught to two groups of Grade 11 Mathematics learners. An offline Techno-Blended Teaching and Learning Model was used for one group, while the other group was taught without the integration of technology. The cognitive and affective impact of the use of technology when an offline Techno-Blended T&L Model was followed, was compared to a corresponding impact of an approach where no technology was integrated during the teaching of the topics. The research study involved teachers and selected learners in the Mathematics classes from four different high schools selected from two urban districts in the Eastern Cape Province in South Africa. The curriculum topics that the research focused on were Euclidean Geometry and Trigonometry.
- Full Text:
- Date Issued: 2019
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