- Title
- Risk Management as a nexus to Ameliorate Citizen Centricity in the Western Cape Provincial Government
- Creator
- Micketts, David
- Subject
- Risk management
- Subject
- Corporate governance -- South Africa -- Case studies
- Subject
- Public administration
- Date Issued
- 2024-04
- Date
- 2024-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/63345
- Identifier
- vital:73259
- Description
- This study aims to explore how risk management can be applied by the Western Cape Provincial Government to enhance citizen centricity in the Province. The Provincial Departments and Public Entities in this province are applauded for achieving satisfactory audit results in recent financial years from the Auditor-General South Africa. Despite the aforementioned, service delivery protests remain ongoing, which is indicative of citizen dissatisfaction and distress. Ensuring an effective, efficient, and transparent risk management system is mandatory, as prescribed by relevant legislation in South Africa and citizens are entitled to specific rights articulated in the Bill of Rights chapter of the Constitution. Therefore, it is essential that risk management – which forms part of good governance – be embedded by leadership and in processes to ultimately constrain risks which may hinder citizen centricity. Six chapters are included in this research paper. A qualitative approach was adopted, which considered a comprehensive review of literature, and a desktop analysis was performed. Secondary data and information sources were consulted and applied, without the participation of human subjects, for the purposes of primary data collection. Research findings were presented utilising thematic content analysis. It was found during the study that the Western Cape Government risk management framework is flexible to constrain various categories of risk and embraces local and global best practices in the risk management and citizen-focused governments arenas. Furthermore, the framework advocates and drives collaboration between a myriad of role-players, both internal and external to the organisation, to collectively manage risks posed to the achievement of the defined goals, objectives and priorities. To this end, the study was pursued through the lenses of a New Public Management (NPM) paradigm as well as deliberative democracy theory and public governance theories and administrative practices.
- Description
- Thesis (MPA) -- Faculty of Humanities, School of Governmental and Social Sciences, 2024
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (xii, 87 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Humanities
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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Collections
NMU School of Governmental and Social Sciences
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Micketts, DE. April 2024.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |