- Title
- Towards user experience principles for Electronic Tax in South Africa
- Creator
- Mzili, Xolelwa
- Subject
- Electronic filing systems -- South Africa Tax returns -- South Africa
- Date Issued
- 2020
- Date
- 2020
- Type
- Thesis
- Type
- Masters
- Type
- MIT
- Identifier
- http://hdl.handle.net/10948/49529
- Identifier
- vital:41733
- Description
- Electronic Tax is a convenient system that enables taxpayers to submit their tax returns electronically, from home or from the office at any time of the day during the tax filing season. However, the electronic tax system has faced challenges over the years and to date. Thus, the reason for this study was to recommend user experience and usability principles for the electronic tax system to enhance the experience of taxpayers when using the electronic tax submission system. These principles contributed to improving the electronic tax system and increasing the adoption of the system among taxpayers who still submit their tax returns, manually. The study firstly described the problem, which forms part of the foundation for this research, namely development, which then led to the research questions and objectives, forming the core for the development of this study. User experience and usability principles are available for an online system, but there are limited studies on these factors regarding the electronic tax system. This study emphasized the importance of applying the user experience and usability principles to the electronic tax system. The various factors that affect the South African electronic tax system as a case study, have also been identified, including those that prompt other taxpayers to file at the SARS branch. As a result, to prove this theory, a questionnaire was sent only to electronic taxpayers to investigate how they perceive the electronic tax system. It can be concluded that the system has both advantages and disadvantages. An advantage is that the electronic tax system enables taxpayers to submit returns online from home or the office, instead of waiting in queues at the SARS branch. Disadvantages include that some taxpayers are concerned that their information is not safe and some encounter error messages and solutions while interacting with the system and these are not in a simple language for them to understand and recover. The user experience and usability principles have been recommended based on the responses obtained from the questionnaire.
- Format
- xii, 168 leaves
- Format
- Publisher
- Nelson Mandela Metropolitan University
- Publisher
- Faculty of Engineering, the Built Environment and Technology
- Language
- English
- Rights
- Nelson Mandela Metropolitan University
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Mzili, X.pdf | 2 MB | Adobe Acrobat PDF | View Details Download |