- Title
- The effects of performance appraisal on employee satisfaction: Department of Health in The Buffalo City Metropolitan Municipality
- Creator
- Ngcamla, Ndileka Bongwe
- Subject
- Port Elizabeth (South Africa)
- Subject
- Eastern Cape (South Africa)
- Subject
- South Africa
- Date Issued
- 2020-04
- Date
- 2020-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/55085
- Identifier
- vital:49055
- Description
- The main aim of this study is to investigate the effects of performance appraisal on employee satisfaction in the Eastern Cape Department of Health. Performance management is an increasingly common phenomenon in the public sector. The main objective of performance management is for development of the employees. When employees have achieved good working skills and attitudes towards work, they are likely to produce some excellent results in the execution of their duties. The Eastern Cape Provincial Administration started to introduce the Performance Management and Development Systems (PMDS) in late 2000 with the hope of measuring both performance of individuals and performance of the organisations, and the Performance Management and Development Systems (PMDS) policy was developed in 2003 to regularise performance management. This study was qualitative and it used secondary sources to gather data. Results show that performance appraisal falls under the intrinsic satisfaction category. Results show that employees get satisfied when they get feedback about their performance and their general conduct at work. Results show that both positive and negative feedback which is constructive can stimulate an employee’s intrinsic job satisfaction. It was seen that providing clear and direct information and appraisal of one’s work predicts intrinsic job satisfaction. The study recommends that whenever a performance appraisal is done, feedback should be offered to the employees.
- Description
- Thesis (MA) -- Faculty of Humanities, Journalsim and Media Studies, 2021
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (72 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Humanities
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Ncamla, NB 217079997 Treatise April 2020.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |