- Title
- Exploring healthcare service quality in the eastern cape: a case of Buffalo City Metropolitan Municipality
- Creator
- Tatanqu, Camagu
- Subject
- Medical care
- Subject
- Customer services -- Management
- Subject
- Customer services -- Quality control
- Date Issued
- 2024-04
- Date
- 2024-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/65456
- Identifier
- vital:74154
- Description
- Eminent access to healthcare services has excessive social benefits to the poor, which in return result to many spill-over economic development of a country. A healthy society is a fundamental component of strategies of contesting poverty. Hence, improved ease of access to quality healthcare succeeds the reduction in poverty through a development of more productive human capital. It is in this context that the South African Democratic Government has ensured that amongst the orders of the day, quality healthcare is position as one of the highest priorities that require special focus. This study aims to identify and provide an understanding and appreciation of possible means, presented by the emerging 4IR Technologies, endeavoured to improve the quality of healthcare service in public healthcare institutions within South Africa. It is a reality that the future of medical care is most likely to change due to these emerging 4IR Technologies that are constantly transforming our daily lives. As a result, there is an evolution that is already going in the medical space, aimed at working with healthcare practitioners to find alternative solutions to deliver quality healthcare services. Amid these advancements, Information and Communication Technology’s solutions have taken a centre stage, providing means to increase access to quality healthcare, decrease costs, eliminate medical errors, and bridge the digital divide between rural and urban healthcare centres. Hence, the primary objective of this research is to identify new ways that will be fundamental in providing prominence future healthcare services. Qualitative Research Methodology, which applies a case study approach, was identified as the preferred methodology to be utilised to respond to the research objectives of this study. This research will therefore be of value to various stakeholders, more specifically to Government and Policy Makers, who are tasked to transform the country’s healthcare services. It will identify selected areas to be improved, and then recommend solutions and action plans to be implemented, in pursuit of enhancing quality of service provided in public healthcare centres.
- Description
- Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (154 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | TATANQU2.pdf | 612 KB | Adobe Acrobat PDF | View Details Download |