Improving service quality and operations at a South African private healthcare clinic through the implimentation of lean principles

Theunissen, Dirkie Petra

Title: Improving service quality and operations at a South African private healthcare clinic through the implimentation of lean principles
Creator: Theunissen, Dirkie Petra
Subject: Hospital care -- South Africa -- Quality control
Subject: Hospital care -- South Africa -- Cost effectiveness
Date Issued: 2012
Date: 2012
Type: Thesis
Type: Masters
Type: MBA
Identifier: vital:8882
Identifier: http://hdl.handle.net/10948/d1020654
Description: Although open to debate, it is something of an undisputed fact and has been since the days of Florence Nightingale, that hospital management is frustrated with recurring problems - many of them due to broken processes. Hospitals are places of phenomenal healing and heroic care. However, as with any human-led endeavour, there are problems. (Grunden (2009)) A first time use of the word ‘lean’ generally begs some explaination as it is not a commonly used word. The simplest way to explain the word is by way of the introduction of the concept known as ‘lean management’. Lean management is a methodology which allows hospitals to advance the quality of patient care by reducing errors and waiting times. Lean is a system of reinforcement of hospital business for the long term thereby reducing costs and risk. Kanban (2009) states that lean is a toolset; a management system and a viewpoint that can change the way hospitals are structured and managed. Lean helps managers to comprehend and identify broken systems and to improve these in small parts, while employees aid in finding solutions for broken systems. This proposal analyses the effect lean tools have had within Arwyp Medical Centre in Kempton Park, South Africa.
Format: xi, 107 leaves
Format: pdf
Publisher: Nelson Mandela Metropolitan University
Publisher: Faculty of Business and Economic Sciences
Language: English
Rights: Nelson Mandela Metropolitan University

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