A framework for managing timetable data quality within the NMMU
- Authors: Els, Dierdre Jean
- Date: 2008
- Subjects: Computer algorithms Timetables , Management information systems , Management -- Data processing , Information storage and retrieval systems -- Management , Information management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9769 , http://hdl.handle.net/10948/948 , Computer algorithms Timetables , Management information systems , Management -- Data processing , Information storage and retrieval systems -- Management , Information management
- Description: This dissertation investigates the influencing factors on timetable quality, not only from a data quality perspective, but also from an information quality perspective which takes into account the quality of the business processes involved in creating the timetable. The Nelson Mandela Metropolitan University was used as a case study for assessing the quality of the timetable process, the quality of the source data, and the quality of the final timetable produced. A framework for managing the data quality during the timetabling process is proposed. The framework is based on reviews done on data quality management best practices and data quality aspects. Chapter 1 introduces the current Nelson Mandela Metropolitan University timetable, and motivates why data quality management is essential to its success. The scope and research objectives are presented for this dissertation. Chapter 2 covers a literature study on business process and data quality management best practices. The common thread through all the management methodologies investigated, was top management involvement and commitment to continuously improving the quality of data. Chapter 3 discusses various characteristics of data quality. Quality is determined to be whether the end result meets the quality requirements for which it was intended. Hence each system could have quality aspects that are unique to it. Chapter 4 explains various research designs and which were followed for this dissertation. The combination of literature studies, a questionnaire and a case study were used. Chapter 5 is a case study of the data quality and timetabling processes used at the Nelson Mandela Metropolitan University and is based on the research design described in chapter 4. The current business processes followed in setting up the current timetable are presented, as well as the proposed timetabling process that should produce a better quality timetable for the Nelson Mandela Metropolitan 4 University. The data quality aspects most pertinent to the Nelson Mandela Metropolitan University are determined, being timeliness, accountability, integrity and consistency, as well as the most probable causes for bad timetable quality, like uniform technology, processes, ownership and using a common terminology. Chapter 6 presents a framework for managing timetable data quality at the Nelson Mandela Metropolitan University using an Information Product Map approach that will ensure a better quality timetable. Future research is also proposed. It is evident from this dissertation that data quality of source data as well as the quality of the business process involved is essential for producing a timetable that satisfies the requirements for which it was intended. The management framework proposed for the Nelson Mandela Metropolitan University timetabling process can potentially be used at other institutions as well.
- Full Text:
- Date Issued: 2008
- Authors: Els, Dierdre Jean
- Date: 2008
- Subjects: Computer algorithms Timetables , Management information systems , Management -- Data processing , Information storage and retrieval systems -- Management , Information management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9769 , http://hdl.handle.net/10948/948 , Computer algorithms Timetables , Management information systems , Management -- Data processing , Information storage and retrieval systems -- Management , Information management
- Description: This dissertation investigates the influencing factors on timetable quality, not only from a data quality perspective, but also from an information quality perspective which takes into account the quality of the business processes involved in creating the timetable. The Nelson Mandela Metropolitan University was used as a case study for assessing the quality of the timetable process, the quality of the source data, and the quality of the final timetable produced. A framework for managing the data quality during the timetabling process is proposed. The framework is based on reviews done on data quality management best practices and data quality aspects. Chapter 1 introduces the current Nelson Mandela Metropolitan University timetable, and motivates why data quality management is essential to its success. The scope and research objectives are presented for this dissertation. Chapter 2 covers a literature study on business process and data quality management best practices. The common thread through all the management methodologies investigated, was top management involvement and commitment to continuously improving the quality of data. Chapter 3 discusses various characteristics of data quality. Quality is determined to be whether the end result meets the quality requirements for which it was intended. Hence each system could have quality aspects that are unique to it. Chapter 4 explains various research designs and which were followed for this dissertation. The combination of literature studies, a questionnaire and a case study were used. Chapter 5 is a case study of the data quality and timetabling processes used at the Nelson Mandela Metropolitan University and is based on the research design described in chapter 4. The current business processes followed in setting up the current timetable are presented, as well as the proposed timetabling process that should produce a better quality timetable for the Nelson Mandela Metropolitan 4 University. The data quality aspects most pertinent to the Nelson Mandela Metropolitan University are determined, being timeliness, accountability, integrity and consistency, as well as the most probable causes for bad timetable quality, like uniform technology, processes, ownership and using a common terminology. Chapter 6 presents a framework for managing timetable data quality at the Nelson Mandela Metropolitan University using an Information Product Map approach that will ensure a better quality timetable. Future research is also proposed. It is evident from this dissertation that data quality of source data as well as the quality of the business process involved is essential for producing a timetable that satisfies the requirements for which it was intended. The management framework proposed for the Nelson Mandela Metropolitan University timetabling process can potentially be used at other institutions as well.
- Full Text:
- Date Issued: 2008
Adoption of business information systems in an automotive manufacturing environment: a case study
- Authors: Dyer, Shirley
- Date: 2008
- Subjects: Management information systems , Technology -- Information services , Information resources management , Business -- Data processing
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9772 , http://hdl.handle.net/10948/892 , Management information systems , Technology -- Information services , Information resources management , Business -- Data processing
- Description: Dorbyl Automotive Technologies (DAT) is a manufacturing company that supplies parts and components to the local and international motor vehicle market. The automotive components’ market is very competitive and customers require more from the industry to stay competitive. Customers require full integration throughout the supply chain. DAT and its Information Systems Department have ensured that the necessary business information systems are available to assist the company in staying competitive. One problem, though, is that the users of these systems are not using and adopting the technologies available. This research examines the reasons for this by making use of a technology acceptance model called the UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT), which is an integrated model based on eight different available acceptance models. The aim is to understand which factors influence the use of systems. The research also proposes a way forward by suggesting a model to assist DAT in new system implementations as well as correcting the current situation. The only way DAT will stay competitive is by ensuring that the company becomes lean. Customers demand this as more and more are moving to just-in-time delivery. This implies that the suppliers must react to changes real-time. The use of business information systems will become the main focus area to react to changes quickly and correctly. Effective and accurate systems depend on users making good use of these systems. Remaining competitive will depend on how effectively Information and Communication Technologies (ICT) are used.
- Full Text:
- Date Issued: 2008
- Authors: Dyer, Shirley
- Date: 2008
- Subjects: Management information systems , Technology -- Information services , Information resources management , Business -- Data processing
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9772 , http://hdl.handle.net/10948/892 , Management information systems , Technology -- Information services , Information resources management , Business -- Data processing
- Description: Dorbyl Automotive Technologies (DAT) is a manufacturing company that supplies parts and components to the local and international motor vehicle market. The automotive components’ market is very competitive and customers require more from the industry to stay competitive. Customers require full integration throughout the supply chain. DAT and its Information Systems Department have ensured that the necessary business information systems are available to assist the company in staying competitive. One problem, though, is that the users of these systems are not using and adopting the technologies available. This research examines the reasons for this by making use of a technology acceptance model called the UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT), which is an integrated model based on eight different available acceptance models. The aim is to understand which factors influence the use of systems. The research also proposes a way forward by suggesting a model to assist DAT in new system implementations as well as correcting the current situation. The only way DAT will stay competitive is by ensuring that the company becomes lean. Customers demand this as more and more are moving to just-in-time delivery. This implies that the suppliers must react to changes real-time. The use of business information systems will become the main focus area to react to changes quickly and correctly. Effective and accurate systems depend on users making good use of these systems. Remaining competitive will depend on how effectively Information and Communication Technologies (ICT) are used.
- Full Text:
- Date Issued: 2008
Business process security maturity: a paradigm convergence
- Authors: Box, Debra
- Date: 2008
- Subjects: Management information systems , Reengineering (Management) , Organizational change , Systems engineering , Information resources management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9785 , http://hdl.handle.net/10948/722 , Management information systems , Reengineering (Management) , Organizational change , Systems engineering , Information resources management
- Description: Information technology developments in software and hardware have enabled radical changes in information systems, culminating in the paradigm Business Process Management. There has been a concomitant rise in the importance of information security and security engineering due to the increased reliance by society on information. Information is seen as a critical success factor which needs protection. Information security is the response to increased hazards created through recent innovations in Web technology and the advent of intra and inter enterprise-wide systems. Security engineering is based on a variety of codes of practice and security metrics which aim at ameliorating these increased security hazards. Its aim is to produce a balanced set of security needs which are integrated into the system activities to establish confidence in the effectiveness of the security counter-measures. It is generally accepted that security should be applied in an integrated approach, for example, in Information Systems development. This has proved to be a noble thought but is the exception to the rule. Security, historically, is generally applied as an after-thought in an Information Technology implementation. This motivated the concept of formulating a model of integrating security inherently within the paradigm of BPM. The overarching requirements of the model are to align the overall organisational security initiatives and ensure continuous improvement through constant evaluation and adaptation of the security processes. It is the intention of this research to show that these requirements are achievable through aligning the process management methodology of BPM, with the security paradigms of Information Security Management (using the ISO 17799 standard) and security engineering (using the Systems Security Engineering Capability Maturity Model – SSE-CMM). The aim of the Business Process Security Maturity model as the output of this research, is to link the SSE-CMM, as the security metric and appraisal method, to the ISO 17799 security standard, which provides the guidance for the information security management framework and security control selection, within the Business Process Management environment. The SSE-CMM, as the security version of the Capability Maturity Model, provides the necessary strategy to control the security engineering processes that support the information systems and it maintains that as processes mature they become more predictable, effective and manageable. The aim of the model is to provide an integrated, mature security strategy within the business process and monitor and correct the security posture of the implemented counter-measures.
- Full Text:
- Date Issued: 2008
- Authors: Box, Debra
- Date: 2008
- Subjects: Management information systems , Reengineering (Management) , Organizational change , Systems engineering , Information resources management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9785 , http://hdl.handle.net/10948/722 , Management information systems , Reengineering (Management) , Organizational change , Systems engineering , Information resources management
- Description: Information technology developments in software and hardware have enabled radical changes in information systems, culminating in the paradigm Business Process Management. There has been a concomitant rise in the importance of information security and security engineering due to the increased reliance by society on information. Information is seen as a critical success factor which needs protection. Information security is the response to increased hazards created through recent innovations in Web technology and the advent of intra and inter enterprise-wide systems. Security engineering is based on a variety of codes of practice and security metrics which aim at ameliorating these increased security hazards. Its aim is to produce a balanced set of security needs which are integrated into the system activities to establish confidence in the effectiveness of the security counter-measures. It is generally accepted that security should be applied in an integrated approach, for example, in Information Systems development. This has proved to be a noble thought but is the exception to the rule. Security, historically, is generally applied as an after-thought in an Information Technology implementation. This motivated the concept of formulating a model of integrating security inherently within the paradigm of BPM. The overarching requirements of the model are to align the overall organisational security initiatives and ensure continuous improvement through constant evaluation and adaptation of the security processes. It is the intention of this research to show that these requirements are achievable through aligning the process management methodology of BPM, with the security paradigms of Information Security Management (using the ISO 17799 standard) and security engineering (using the Systems Security Engineering Capability Maturity Model – SSE-CMM). The aim of the Business Process Security Maturity model as the output of this research, is to link the SSE-CMM, as the security metric and appraisal method, to the ISO 17799 security standard, which provides the guidance for the information security management framework and security control selection, within the Business Process Management environment. The SSE-CMM, as the security version of the Capability Maturity Model, provides the necessary strategy to control the security engineering processes that support the information systems and it maintains that as processes mature they become more predictable, effective and manageable. The aim of the model is to provide an integrated, mature security strategy within the business process and monitor and correct the security posture of the implemented counter-measures.
- Full Text:
- Date Issued: 2008
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