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The impact of employee engagement on the business success of Johnson controls Uitenhage

  • Authors: Muller, Roger Joseph
  • Date: 2009
  • Subjects: Employee motivation -- South Africa , Organizational commitment -- South Africa , Management -- Employee participation -- South Africa , Employee loyalty -- South Africa , Success in business -- South Africa
  • Language: English
  • Type: Thesis , Masters , MBA
  • Identifier: vital:8681 , http://hdl.handle.net/10948/1137 , Employee motivation -- South Africa , Organizational commitment -- South Africa , Management -- Employee participation -- South Africa , Employee loyalty -- South Africa , Success in business -- South Africa
  • Description: The purpose of this study is to investigate the influences, outcomes and degree of employee engagement, as it relates to business success of Johnson Controls. The research was conducted by questionnaire using a sample of 120 employees of Johnson Controls Uitenhage Plant. The sample represents 45 percent of the total population of 267 employees. The study discusses certain key influences of engagement - the degree to which employees are engaged and the resultant outcomes of employee engagement. The result of the study proves that communication, leadership behaviours, policies, practices, recognition and rewards are real factors influencing engagement. The study also validated that productivity, safety, customer satisfaction, employee retention and quality are outcomes of engagement. A strong relationship was found to exist between employee engagement and business success. The study also found that a strong relationship exist between leadership behaviours, policies and procedures, and recognition and rewards. Communication was found to have no relationship with employee engagement.
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  • Date Issued: 2009

The impact of HIV and AIDS on household food security and food acquisition strategies in South Africa

  • Authors: Kaschula, S A H
  • Date: 2009
  • Subjects: Food security -- South Africa Food supply -- South Africa AIDS (Disease) -- Social aspects -- South Africa HIV infections -- Social aspects -- South Africa Chronically ill -- Economic conditions -- South Africa Chronically ill -- Social conditions -- South Africa Food -- Social aspects -- South Africa Food -- Economic aspects -- South Africa Rural development -- South Africa
  • Language: English
  • Type: Thesis , Doctoral , PhD
  • Identifier: vital:4754 , http://hdl.handle.net/10962/d1007137
  • Description: How should the impact of HIV and AIDS on rural livelihoods be factored into efforts to monitor and stabilise household food security? With both HIV and AIDS and food security at the top of the global development agenda, this is a question posed by many scholars, practitioners, donor agencies and government departments. However, while there is an excess of discourse outlining the theoretical bases for how HIV and AIDS can, and is, radically transforming household food acquisition; there is a lack of empirical evidence from the South African context that demonstrates if, and how, HIV and AIDS changes household-level strategies of food acquisition and intake. This thesis explores the association of household-level mortality, chronic illness and additional child-dependent fostering with household experience of food security and food acquisition strategies, in three rural villages in the Eastern Cape and KwaZulu-Natal Provinces of South Africa. Qualitative and quantitative methods of data-collection were applied to 307 households in the three sites. For twelve months, both HIV and AIDS-afflicted and non-afflicted households were repeatedly visited at 3-month intervals, in order to be assessed for levels of food security, dietary intake and method of food procurement (purchased, cultivated, wild or donated). Overall, HIV and AIDS-afflicted households showed a significantly higher experience of food insecurity, probably attributable to shortages in food quantity. Dietary composition and overall diversity, however, was not significantly different. Although households with chronic illness and recent mortality showed a heightened investment in cultivation sources, the success of these strategies were to a great extent mediated by household income, and the level of medical treatment received by those who were chronically ill. Chronic illness was also associated with more donations, but these required considerable investments in social capital networks. Finally, use of wild leafy vegetables was not associated with household HIV and AIDS status, despite the financial, nutritional and labour-saving properties of these foods. Overall, the study suggests that there was little evidence of long-term planning and strategy in household food security responses. There was no evidence for shifts to labour-saving crops or foods and, in some instances, child labour was being used to ameliorate prime-adult labour deficits. Moreover, given that the vast majority (89.2%) of food groups were sourced through purchase, it is questionable whether investing in diverse food acquisition strategies would be advisable. Unless supported by medical treatment and steady earned household income, policies to promote intensified household agricultural subsistence production in the wake of HIV and AIDS are unlikely to provide households with anything more than short-term safety-nets, rather than long-term, sustainable food security solutions.
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  • Date Issued: 2009

The impact of macroeconomic and financial factors on the performance of the housing property market in South Africa

  • Authors: Kwangware, Debra
  • Date: 2009
  • Subjects: Microeconomics , Housing -- South Africa , Housing -- Prices -- South Africa , Real property -- South Africa , Interest rates -- South Africa , Foreign exchange rates -- South Africa
  • Language: English
  • Type: Thesis , Masters , MCom
  • Identifier: vital:1042 , http://hdl.handle.net/10962/d1005641 , Microeconomics , Housing -- South Africa , Housing -- Prices -- South Africa , Real property -- South Africa , Interest rates -- South Africa , Foreign exchange rates -- South Africa
  • Description: This study exammes the impact of macroeconomic and financial variables on the performance of the housing property market in South Africa using monthly data for the period January 1996 to June 2008. Orthogonalised and non-orthogonalised house price returns and real estate returns are utilised as proxies for the housing property market in separate models. Three main issues were empirically analysed in relation to the linkage between selected variables and the housing property market. The first aspect examined the relationship between selected macroeconomic and financial factors and property returns. Secondly, the study examined the influence that a unit shock to each variable has on property returns over a period of time. The third aspect focused on determining the proportion of property returns variation that results from changes in the macroeconomic and financial variables. VAR modelling was thus adopted to empirically analyse these three aspects. The results reveal that house price returns are influenced by most of the macroeconomic and financial variables used in this study. Specifically, the real effective exchange rate, interest rate spread and manufacturing production positively impact on house price returns while the domestic interest rate, the dividend yield and expected inflation have a negative effect. Furthermore, manufacturing production has a lagged effect on house price returns while the real effective exchange rate and domestic interest rate have a contemporaneous effect. Real estate returns are not influenced by most of the variables except for the domestic interest rate and dividend yield which have a negative effect.
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  • Date Issued: 2009

The impact of organizational culture of employees' behaviour within tertiary institutions in the Eastern Cape region

  • Authors: Ntontela, Zintle Asiyena
  • Date: 2009
  • Subjects: Universities and colleges -- South Africa -- Eastern Cape , Organizational behavior -- South Africa -- Eastern Cape , Employees -- Attitudes , Corporate culture -- South Africa -- Eastern Cape
  • Language: English
  • Type: Thesis , Masters , MCom (Industrial Psychology)
  • Identifier: vital:11546 , http://hdl.handle.net/10353/219 , Universities and colleges -- South Africa -- Eastern Cape , Organizational behavior -- South Africa -- Eastern Cape , Employees -- Attitudes , Corporate culture -- South Africa -- Eastern Cape
  • Description: According to Nel, van Dyk, Haasbroek, Schultz, Sono and Werner (2004:19), organizational culture is simply the manner in which things are done in an organization. It is also known as the personality of the organization. Irrespective of what is called, the culture of the organization develops overtime, and employees are often not even aware of its existence. Organizational culture is, however, of particular importance to management because it helps them understand how employees feel about their work. Culture involves general assumptions about the manner in which work should be done, appropriate goals for the organization as a whole and for departments within the organization, and personal goals for employees. It is particularly the latter that makes the nature of the psychological contract of special importance in the pursuit of organizational success. It is represented by formal goals, structures, policy and communication. Shaw (1997:15) agrees with Nel et al (2004) that organizational culture composes of the shared values which are important concerns and goals shared by people in the organization that tend to influence the behaviour of the employees. These values persist overtime even with changes in group membership. In the light of the above literature, I’m conducting a research for a masters’ degree in Industrial Psychology at the University of Fort Hare, the topic being “The impact of organizational culture on employees’ behaviour within tertiary institutions in the Eastern Cape Region”. This study seeks to investigate: 1) Determine the extent of influence of organizational culture on employees’ behaviour. 2) Identify how management enforces such a culture into the workplace. 3) Determine the significance of creating organizational culture and its implementation. This questionnaire was designed, in this regard, by the researcher to assess the above mentioned objectives. This questionnaire was distributed to the Nelson Mandela Metropolitan University and the University of Fort Hare.
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  • Date Issued: 2009

The impact of retirement planning and education on retiree's UFE satisfaction

  • Authors: Prinsloo, Harold
  • Date: 2009
  • Subjects: Retirement -- South Africa , Retirement -- South Africa -- Planning
  • Language: English
  • Type: Thesis , Masters , MBA
  • Identifier: vital:8674 , http://hdl.handle.net/10948/1162 , Retirement -- South Africa , Retirement -- South Africa -- Planning
  • Description: Employees who plan for retirement can contribute meaningfully towards building a sustained quality of life during retirement. The lack of pre-retirement planning and education, however, “weakens” an individual’s life satisfaction. The aim of this study was to explore and describe the impact retirement planning and education has on retiree’s UFE satisfaction and to determine overall individual quality of life. This research firstly discusses retirement, or the prospect of giving up work. The research study points to the fact that an overwhelming amount of research shows that retirement, as a social phenomenon cannot be understood except in the context of work, because the meaning of retirement is largely an outgrowth of the meaning of work. The study further suggests that the transition from work to retirement can be eased through planning. Beginning to plan for retirement several years before retirement is anticipated is helpful. The study points to quality of life as a multi-dimensional concept that refers to an individual’s overall life satisfaction and total well-being. The findings discussed in Chapter Five indicate a reasonable level of retirement planning and education amongst retiree’s who participated in the survey. Recommendations from the study indicated a need for individual counseling during retirement planning and education workshops.
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  • Date Issued: 2009

The impact of service quality perceptions on the service delivery of a financial aid office at a metropolitan university

  • Authors: Gallant, Brian
  • Date: 2009
  • Subjects: Student aid -- South Africa -- Port Elizabeth , Education, Higher -- South Africa -- Port Elizabeth -- Finance , Student loans -- South Africa -- Port Elizabeth
  • Language: English
  • Type: Thesis , Masters , MBA
  • Identifier: vital:8711 , http://hdl.handle.net/10948/955 , Student aid -- South Africa -- Port Elizabeth , Education, Higher -- South Africa -- Port Elizabeth -- Finance , Student loans -- South Africa -- Port Elizabeth
  • Description: Greater access to education for many South Africans is inextricably linked to the development of the country and its collective ability to deal with the many socio– economic challenges it presently faces. The availability of financial aid at Higher Education Institutions to support financially needy and academically deserving students as part of a comprehensive programme to address the need for skills development, socio–economic backlogs and imbalances that exist in the country is supported by various Government Departments, private donors and Higher Education Institutions. Financial Aid Offices responsible for the distribution of both public and private donor funding, face various challenges at South African universities in their endeavours to render quality service and prompt service delivery to their clients, the students who are the recipients of this funding. The present study attempts to identify the most important service quality dimensions relevant to effective and efficient service delivery in the Financial Aid Office at the Nelson Mandela Metropolitan University. Furthermore, this study aims to assess the performance of the Financial Aid Office to provide possible recommendations with a view to improving service delivery at the Nelson Mandela Metropolitan University. Against this background, the primary objective of this study is to measure financial aid students’ perceptions of service quality with a Financial Aid Office at a Higher Education Institution and estimate the effect these perceptions have on service delivery. All bursary and loan awardees from 2008, that is, only students who were successful in their financial aid applications for 2008, were invited to collect and complete a questionnaire at the Financial Aid Office at the Nelson Mandela Metropolitan University. v The measuring instrument used was a self-administered, structured questionnaire divided into two sections. Section A measured service quality perceptions of the Financial Aid Office of the Nelson Mandela Metropolitan University and Section B measured personal data of the respondents. A total of 500 questionnaires was distributed of which 228 were returned, yielding a final sample of 204 that could be statistically analysed. Descriptive statistics were used to analyse the empirical results. Overall, the results show that respondents were, by and large, satisfied with the service rendered by the Financial Aid Office at the Nelson Mandela Metropolitan University. Thus, perceptions of the five service quality dimensions measured in this study were favourable, implying that respondents did not have any major problems with the present service offering of the Financial Aid Office. It is important to note that while these results indicate favourable perceptions of service quality of the Financial Aid office at one point in time, they will not necessarily be permanent. The Financial Aid Office must therefore ensure that it continues to build on this valuable strength. Specifically, the Financial Aid Office should continue delivering this level of quality of service and concentrate on improving the service quality of the items in the questionnaire with the lowest mean scores. Service quality is an important construct and needs to be assessed in Financial Aid Offices to ensure the desired outcome of producing more graduates, especially from financially needy and academically deserving backgrounds. Students, as customers, deserve the best service, as they would expect from any other service provider such as a bank or a supermarket. The strengths of this Financial Aid Office can serve to assist other universities in providing a positive student experience through the delivery of a quality service.
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  • Date Issued: 2009

The impact of shiftwork on productivity

  • Authors: Njela, Clive Jonathan
  • Date: 2009
  • Subjects: Shift systems , Labor productivity , Shift systems -- Psychological aspects , Job satisfaction
  • Language: English
  • Type: Thesis , Masters , MBA
  • Identifier: vital:8661 , http://hdl.handle.net/10948/1299 , Shift systems , Labor productivity , Shift systems -- Psychological aspects , Job satisfaction
  • Description: Shiftwork is common in the private sector but not exclusive from the public sector like nursing. In order to secure a continuous operation, and optimization of equipment, businesses introduced shiftwork. The author wanted to test certain hypotheses to better understand the impact of shiftwork. In this research the author first embarked on a theoretical study into shiftwork and its associated problems, which include the impact on productivity, the impact on the employer’s attitude towards the work, the impact on the family life, the impact on social life, the impact on physical health and the psychological effects. Thereafter, an empirical study was conducted to ascertain to what extend shiftwork affects productivity and the life of the employees. The data was then analysed to explain the impact of shiftwork and productivity. Lastly, recommendations were made based on the research.
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  • Date Issued: 2009

The impact of the Administrative Adjudication of Road Traffic Offences Act on the employment relationship

  • Authors: Van der Walt, Johann
  • Date: 2009
  • Subjects: Traffic violations -- South Africa , Labor laws and legislation -- South Africa , Administrative procedure -- South Africa , Employees -- Dismissal of -- Law and legislation -- South Africa
  • Language: English
  • Type: Thesis , Masters , LLM
  • Identifier: vital:10224 , http://hdl.handle.net/10948/1038 , Traffic violations -- South Africa , Labor laws and legislation -- South Africa , Administrative procedure -- South Africa , Employees -- Dismissal of -- Law and legislation -- South Africa
  • Description: The focus of this dissertation is the impact that the Administrative Adjudication of Road Traffic Offences Act 45 of 1998 (AARTO) will have on the employment relationship between employers and employees. AARTO was promulgated in order to, amongst other things; assist with the streamlining of the traffic offence administration and the collection of payable fines for traffic infringements. Very little has been written with regard to the implications of AARTO on the employment relationship. The purpose of this dissertation is to unpack the mechanics of AARTO, and further to provide the writer’s view on its impact, problems and possible solutions, of the employment relationship within the South African Labour law framework. The writer will attempt to reconcile the Labour Relations Act and AARTO insofar as it impacts on the employment relationship, more especially the termination thereof. Writer will set out the provisions of AARTO and the sections pertaining to the allocation of demerit points on an individual driver’s licence. Unfortunately for the sake of completeness the writer will deal with the majority of sections in AARTO to provide a better understanding of the mechanisms envisaged by the Act to bring about the demerit points. It is writer’s view that dealing with the allocation of demerit points in vacuum will not provide the reader with a clear understanding of the impact of AARTO on labour relations. With regards to the actual implications that AARTO will have on the employment relationship writer has taken it upon himself to provide a categorization of employees in the broad sense and thereafter to discuss the impact of AARTO on the different categories of employees. More over the writer will examine the different categories of dismissal specifically misconduct, incapacity and operational requirements as well as the impact and applicability of AARTO thereon. vi The writer will also attempt to deal with peripheral issues that arise as a spinoff or AARTO insofar as employment relationships are concerned.
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  • Date Issued: 2009

The impact on biodiversity, and integrated control, of water hyacinth, Eichhornia crassipes (Martius) Solms-Laubach (Pontederiaceae) on the Lake Nsezi - Nseleni River system

  • Authors: Jones, Roy William
  • Date: 2009
  • Subjects: Water hyacinth -- Control -- South Africa , Eichhornia crassipedes , Pontederiaceae , Aquatic plants -- South Africa -- Nsezi, Lake , Aquatic weeds -- South Africa -- Nsezi, Lake , Invasive plants -- South Africa -- Nsezi, Lake
  • Language: English
  • Type: Thesis , Masters , MSc
  • Identifier: vital:5711 , http://hdl.handle.net/10962/d1005397 , Water hyacinth -- Control -- South Africa , Eichhornia crassipedes , Pontederiaceae , Aquatic plants -- South Africa -- Nsezi, Lake , Aquatic weeds -- South Africa -- Nsezi, Lake , Invasive plants -- South Africa -- Nsezi, Lake
  • Description: Water hyacinth, Eichhornia crassipes (Martius) Solms-Laubach (Pontederiaceae), a free floating aquatic plant was discovered by C. von Martius in 1823 in Brazil. It is believed to have been introduced into South Africa, as an ornamental plant, in 1908 to the Cape Province and Natal. Since its introduction, water hyacinth has spread throughout South Africa to the detriment of all aquatic systems that it has been introduced to directly or indirectly. The weed was first positively identified on the Nseleni and Mposa rivers on the Nseleni Nature Reserve which is a protected area near Richards Bay in KwaZulu- Natal in 1982 and formed a 100% cover of the river by 1983. An integrated management plan was implemented in 1995 and resulted in a reduction of the weed from a 100% cover to less than 20% cover in 5 years. The keys to success of the water hyacinth integrated management plan, presented here, were finding the source of the weed, mapping the extent of the water hyacinth infestation, identifying sources of nutrient pollution, appointing a champion to drive the programme, dividing the river into management units, consultation with interested and affected parties, judicious use of herbicides and biological control and a commitment to follow-up. This study further showed that water hyacinth on the Nseleni and Mposa river systems had a negative impact on the biodiversity of the protected area and the control of water hyacinth resulted in the recovery of the benthic invertebrate, amphibian, reptile, fish and avian fauna. The implementation of this integrated management plan was very cost-effective and serves as a model approach to the control of water hyacinth in both South Africa and the rest of the world.
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  • Date Issued: 2009

The implementation of project work by selected grade 10 life science teachers in Namibia

  • Authors: Angula, Alina Hambelela
  • Date: 2009
  • Subjects: Education -- Namibia Life sciences -- Study and teaching (Secondary) -- Namibia Project method in teaching -- Namibia School improvement programs -- Namibia Teachers -- Training of -- Namibia Curriculum planning -- Namibia Educational change -- Namibia
  • Language: English
  • Type: Thesis , Masters , MEd
  • Identifier: vital:1567 , http://hdl.handle.net/10962/d1003449
  • Description: Prior to independence in Namibia in 1990 the education system of the day did not encourage the majority of Namibian learners to explore and investigate the wonder of the natural and physical world. The post independence education system has nurtured the study of the sciences and has emphasized participation, problem solving and independent studies. The inclusion of projects and other independent studies has been regarded as a key vehicle to develop scientific understanding and competencies related to this understanding. However, very few studies have hitherto investigated the teachers’ understanding and implementation of projects in the Namibian context. This study investigates how Grade 10 Life Science teachers understand and implement projects in selected schools in Namibia. The study focused on two teachers in two schools, a combined and a senior secondary school in the Oshikoto educational region of Namibia. The research was conducted through an interpretive case study aiming to gain a better understanding about the implementation of projects in schools. Data were collected through semi-structured interviews, classroom observation and document analysis. The findings indicate that despite the focus on projects in the Life Science syllabus and broad curriculum, policy documents do not give detailed guidelines on how projects should be planned, organized and assessed. The results revealed that knowledge about projects and their implementation is primarily informed by practical activities rather than the critical enquiries or investigations required by the Life Science curriculum policy. The study also revealed that despite the in-service training received by the two teachers participating in this study on syllabus interpretation, it is apparent from the findings that project work in these in-service programmes was neglected. This has further hampered teachers’ understanding and implementation of projects. The findings of this study point to a need for project guidelines as well as in-service programmes in this area if the stated nature and role of projects in the context of Namibian education policy is to be achieved.
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  • Date Issued: 2009

The implementation of the new capital accord (BASEL II) : a comparative study of South Africa, Switzerland, Brazil and the United States

  • Authors: Makwiramiti, Anthony Munyaradzi
  • Date: 2009
  • Subjects: Basel II (2004) , Banks and banking, International , Banks and banking, International -- State supervision , Capital market -- Government policy , Bank capital , Banking law , Financial institutions
  • Language: English
  • Type: Thesis , Masters , MCom
  • Identifier: vital:983 , http://hdl.handle.net/10962/d1002717 , Basel II (2004) , Banks and banking, International , Banks and banking, International -- State supervision , Capital market -- Government policy , Bank capital , Banking law , Financial institutions
  • Description: The international banking environment has become potentially riskier because of the recent developments in financial services and products which have changed the way banks do their day to day business. Imposing minimum capital adequacy regulations is one way of fostering stability in the global banking system. A number of countries have started to implement the new capital adequacy rules (Basel II) following the worldwide consensus among central bankers that bank‟s capital levels should be regulated to enhance global financial stability. In this study, through the comparative analysis of the general implementation issues it was established that emerging countries apply all Basel II rules uniformly across all the banking institutions that operate in their territories. Developed countries apply these rules only to large and internationally active banks and because of the diversity of their banking industries, they also apply domestically modified rules to the domestically based banks. For the successful implementation of Basel II, properly planning, devoting bank resources and making necessary legislative amendments are prerequisites for incorporating Basel II into the regulatory framework for any country. The study concludes that the current global financial turmoil continues to pose a threat to the effectiveness of the Basel II rules which are aimed at achieving global financial stability.
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  • Date Issued: 2009

The influence of cellular phone "speak" on isiXhosa rules of communication

  • Authors: Kaschula, Russell H , Mostert, André
  • Date: 2009
  • Subjects: Cell phones -- South Africa , Communication and culture -- Technological innovations , Language and culture -- South Africa , Xhosa (African people) -- Social life and customs
  • Language: English
  • Type: article , text
  • Identifier: http://hdl.handle.net/10962/59401 , vital:27594 , doi: 10.5842/37-0-43
  • Description: Cellular telephones have revolutionised the art of communication across all societies, and South Africa is no exception. Access to this form of communication has made personal contact easier, in both rural and urban contexts. Globally this form of communication has been readily embraced. However, cultural rules that pertain to face-to-face communication are often flouted by cellular phone users. This flouting holds true no doubt across many cultures, languages and contexts. Bloomer (2005:97-100) assesses this flouting of cultural maxims in relation to Grice's cooperative principle. This article attempts to assess how general rules of politeness in isiXhosa have been and are being transformed by what could be termed the "economics of speaking".
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  • Date Issued: 2009

The influence of feminist communication in creating social transformation : an analysis of the films Moolaadé (Ousmane Sembène) and Water (Deepa Mehta)

  • Authors: Rubaba, Protas Pius
  • Date: 2009
  • Subjects: Feminism and motion pictures , Motion pictures and women
  • Language: English
  • Type: Thesis , Masters , MA
  • Identifier: vital:8397 , http://hdl.handle.net/10948/888 , Feminism and motion pictures , Motion pictures and women
  • Description: In many societies in developing countries, women are not given a chance to communicate their issues. The organisation within these societies places men at the top, giving them the opportunity to make all the important decisions. This situation is reflected in the two films which fall under this study, namely, Water and Moolaadé both of which are fictional representations of the oppression of women. In this study, an attempt is made to explain communication struggles in the two films: Water, reflecting Indian society and Moolaadé, reflecting African society. To understand the outcome of these struggles against patriarchy, the study looks at two types of feminism: Indian feminism and African feminism and attempts to find the sense that characters in the film can be understood. The analysis also looks at what the women, who act as feminists in the films have achieved out of their struggles to break the silence and how their voices have influenced or sensitised the silenced majority of women in their societies. Feminist communication theories have been used to analyse the female voice in the films. In the conclusion, I have argued that in both films women have managed to transform their respective societies. However more potential to social transformation are revealed by women depicted in Moolaadé than in Water, where there is very slow pace of change.
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  • Date Issued: 2009

The influence of selected elements of service quality provided by Chinese fine-dining restaurants in Port Elizabeth

  • Authors: Zhao, Feng
  • Date: 2009
  • Subjects: Hospitality industry -- South Africa -- Port Elizabeth -- Quality control , Restaurants -- Customer services -- South Africa -- Port Elizabeth
  • Language: English
  • Type: Thesis , Masters , MTech
  • Identifier: vital:9339 , http://hdl.handle.net/10948/1088 , Hospitality industry -- South Africa -- Port Elizabeth -- Quality control , Restaurants -- Customer services -- South Africa -- Port Elizabeth
  • Description: A good understanding of customer expectations is very important to service providers. Since the Chinese first came to South Africa and started their restaurant businesses. Chinese fine-dining restaurants have become more and more popular. Identifying the customer expectations and Chinese fine-dining restaurant owner perceptions will help Chinese service providers to understand better the restaurant businesses. To ensure the development of the Chinese restaurant business in South Africa, it is very important to understand what South African customers want, whether there are differences between the Chinese restaurant owner perceptions of the service quality and South African customer expectations of the service quality. This would depend on the customers’ preferences, and provide a positive contribution to customer decision-making. Therefore, it is essential to understand and identify what is customer expectations are, what the management perceptions are and the differences between them. 5 In order to achieve the objectives of the research, the following approach was followed: Factors that influence the customer expectations and management perceptions are explained. Five factors used to measure the service quality of Chinese fine-dining restaurants are identified, namely reliability, responsiveness, assurance, empathy, tangibility. The responses to the questionnaire were collected and analysed to determine the extent to which factors are both important to customer expectations and management perceptions.
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  • Date Issued: 2009

The influence of the electricity distribution restructuring on the Nelson Mandela Bay Municipality

  • Authors: Bukula, Mvuleni Joseph
  • Date: 2009
  • Subjects: Electric power distribution -- South Africa -- Nelson Mandela Bay Municipality , Electric power distribution -- Economic aspects -- South Africa , Electric power distribution -- South Africa
  • Language: English
  • Type: Thesis , Masters , MBA
  • Identifier: vital:8715 , http://hdl.handle.net/10948/928 , Electric power distribution -- South Africa -- Nelson Mandela Bay Municipality , Electric power distribution -- Economic aspects -- South Africa , Electric power distribution -- South Africa
  • Description: The objective of this research is to assess the impact to the Nelson Mandela Bay Municipality due to ongoing Electricity Distribution Industry Restructuring in South Africa as directed by the Electricity Distribution Industry Holdings on behalf of the Department of Minerals and Energy’s adopted Electricity Distribution Blue Print Report of 2001. Literature review of scholarly literature was conducted on privatisation of public utilities that offered an international perspective on experiences of other countries that has undergone similar experiences of restructuring of public assets, the state of Electricity Supply Industry in South Africa with the demonstration of structural financial and physical flows and historical background of the restructuring, proposed future model and strategic plans to achieve the future goals. Research methodology and design was done through combination of the four-research types classification in their order of sophistication except the predictive research, namely exploratory, descriptive, and analytical or explanatory researches with a further inclusion of deductive research. The compilation of data through questionnaires was also employed. Perceptions on internal impact to the NMBM due to electricity services restructuring were solicited from the sample of the top management of the NMBM, the intention was to ensure the economies of scale, greater transparency and competition in terms of service delivery were sustained during and beyond Regional Electricity Distributor establishment. Financial position of NMBM as a critical instrument for its progress has to be protected to ensure it fulfils its constitutional development mandate. The findings of the research were in strong support of ensuring operational financial viability; to meet the legitimate employment, economic and social interest of all employees; development and implementation of change management strategies; and NMBM assuming leading role in the process.
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  • Date Issued: 2009

The integration of GIS technology into demographic and quality of life surveying of informal settlements : Nelson Mandela Bay, South Africa

  • Authors: Van Niekerk, Susan
  • Date: 2009
  • Subjects: Demographic surveys -- South Africa -- Port Elizabeth , Geographic information systems -- Social aspects -- South Africa -- Port Elizabeth , Quality of life Statistics
  • Language: English
  • Type: Thesis , Masters , MSc
  • Identifier: vital:10659 , http://hdl.handle.net/10948/881 , http://hdl.handle.net/10948/d1012888 , Demographic surveys -- South Africa -- Port Elizabeth , Geographic information systems -- Social aspects -- South Africa -- Port Elizabeth , Quality of life Statistics
  • Description: A number of mostly informal areas in Nelson Mandela Bay have experienced rapid expansion over the past decade or so. Census data available for these areas is outdated and does not provide enough information for local authorities to accurately plan for tasks such as service delivery management and resource allocation. In this dissertation, a GIS based demographic and Quality of Life study of informal settlements and previously disadvantaged areas within Nelson Mandela Bay is undertaken to address this issue. The study aims to integrate GIS technology into a demographic and Quality of Life survey to significantly improve the collection, analysis, interpretation, display and management of survey data and to provide the accurate and necessary updates required between census collections. Data relating to informal settlements were captured from aerial photographs and satellite imagery and demographic and Quality of Life data were collected from field surveys. The results demonstrated that the use of GIS technology provided more accurate information for demographic variables, including the number of dwellings, dwelling type, size of the population and population dynamics. A specific demographic trend observed through spatial analysis included the identification of backyard shacks predating formal structures in settlements. The analysis and representation of the Quality of Life field survey data in GIS demonstrated how residents' perceptions of problems and issues in their neighbourhoods are better interpreted, understood and managed when analyzed within a spatial context. This research concluded that GIS based demographic and QOL studies are vital for providing accurate social and spatial information for municipalities, particularly in urban environments of developing countries, and for providing the necessary updates to censuses occurring every ten years.
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  • Date Issued: 2009

The invasion of pteronia incana (blue bush) along a range of gradients in the Eastern Cape Province : it's spectral chacteristics and implications for soil moisture

  • Authors: Odindi, John Odhiambo
  • Date: 2009
  • Subjects: Invasive plants -- South Africa -- Eastern Cape , Alien plants -- South Africa -- Eastern Cape , Soil moisture -- South Africa -- Eastern Cape
  • Language: English
  • Type: Thesis , Doctoral , PhD
  • Identifier: vital:10650 , http://hdl.handle.net/10948/1052 , Invasive plants -- South Africa -- Eastern Cape , Alien plants -- South Africa -- Eastern Cape , Soil moisture -- South Africa -- Eastern Cape
  • Description: Extensive areas of the Eastern Cape Province have been invaded by Pteronia incana (Blue bush), a non-palatable patchy invader shrub that is associated with soil degradation. This study sought to establish the relationship between the invasion and a range of eco-physical and land use gradients. The impact of the invader on soil moisture flux was investigated by comparing soil moisture variations under grass, bare and P. incana invaded surfaces. Field based and laboratory spectroscopy was used to validate P. incana spectral characteristics identified from multi-temporal High Resolution Imagery (HRI). A belt transect was surveyed to gain an understanding of the occurrence of the invasion across land use, isohyetic, geologic, vegetation, pedologic and altitudinal gradients. Soil moisture sensors were calibrated and installed under the respective surfaces in order to determine soil moisture trends over a period of six months. To classify the surfaces using HRI, the pixel and sub-pixel based Perpendicular Vegetation Index (PVI) and Spectral Mixture Analysis (SMA) respectively were used. There was no clear trend established between the underlying geology and P. incana invasion. Land disturbance in general was strongly associated with the invasion, as the endemic zone for the invasion mainly comprised abandoned cultivated and overgrazed land. Isohyetic gradients emerged as the major limiting factor of the invasion; a distinct zone below 619mm of mean annual rainfall was identified as the apparent boundary for the invasion. Low organic matter content identified under invaded areas was attributed to the patchy nature of the invader, leading to loss of the top soil in the bare inter-patch areas. The area covered by grass had consistently higher moisture values than P. incana and bare surfaces. The difference in post-rainfall moisture retention between grass and P. incana surfaces was significant up to about six days, after which a near parallel trend was noticed towards the ensuing rainfall episode. Whereas a higher amount of moisture was recorded on grass, the surface experienced moisture loss faster than the invaded and bare surfaces after each rainfall episode. ii There was consistency in multi-temporal Digital Number (DN) values for the surfaces investigated. The typically low P. incana reflectance in the Near Infrared band, identified from the multi-temporal HRI was validated by field and laboratory spectroscopy. The PVI showed clear spectral separability between all the land surfaces in the respective multi-temporal HRI. The consistence of the PVI with the unmixed surface image fractions from the SMA illustrates that using HRI, the effectiveness of the PVI is not impeded by the mixed pixel problem. Results of the laboratory spectroscopy that validated HRI analyses showed that P. incana’s typically low reflectance is a function of its leaf canopy, as higher proportions of leaves gave a higher reflectance. Future research directions could focus on comparisons between P. incana and typical green vegetation internal leaf structures as potential causes of spectral differences. Collection of spectra for P incana and other invader vegetation types, some of which have similar characteristics, with a view to assembling a spectral library for delineating invaded environments using imagery, is another research direction.
  • Full Text:
  • Date Issued: 2009

The investigation of novel marine microorganisms for the production of biologically active metabolites

  • Authors: Sunkel, Vanessa Ann
  • Date: 2009 , 2013-07-15
  • Subjects: Antibiotics , Drugs -- Research , Metabolites , Marine biotechnology , Marine metabolites -- Therapeutic use , Microorganisms -- Effect of drugs on , Penicillium
  • Language: English
  • Type: Thesis , Masters , MSc
  • Identifier: vital:3812 , http://hdl.handle.net/10962/d1004579 , Antibiotics , Drugs -- Research , Metabolites , Marine biotechnology , Marine metabolites -- Therapeutic use , Microorganisms -- Effect of drugs on , Penicillium
  • Description: New drugs, particularly antibiotics, are urgently required to combat the increasing problem of antibiotic resistant human pathogens. Due to the scarcity of products available today, the pharmaceutical industry is now under pressure to reassess compounds derived from plants, soil and marine organisms. Pharmaceutical companies are showing renewed interest in marine biotechnology as the oceans represent a rich source of both biological and chemical diversity of novel molecular structures with anti-cancer, anti-inflammatory and antibiotic properties. Formerly unexplored locations, such as deep ocean sediments, show great potential as a source of genetically novel microorganisms producing structurally unique secondary metabolites. In this research, a metabolite producing marine Pseudoalteromonas strain, known as AP5, was initially used to develop methods for the detection, optimisation of production and extraction of bioactive metabolites from other potentially novel marine isolates. Two hundred and seventy six (276) marine isolates from water and sediment samples from the Antarctic Ocean and Marion Island were isolated. Ten visually different isolates were screened for bioactivity against Gram-positive and -negative bacteria, fungi and yeast. Three out of the 10 isolates, WL61 , WL 114 and WL 136, appeared to be novel Streptomyces spp. showing activity against different test organisms. Many of these marine microorganisms are difficult to culture in the laboratory, particularly when they are cultivated continuously in shake flasks as they can stop producing bioactive compounds. The cultivation of marine isolates in bioreactors may be a more beneficial process for the optimisation of metabolite production compared to conventional liquid fermentation techniques whereby the solid-liquid-air interface of membrane bioreactors can imitate the natural environment of microbes. The membrane bioreactor system is a stable growth environment with low shear that supports steady-state biofilm growth consisting of a high cell density due to a high mass transfer of nutrients and oxygen to the cells. This approach was employed and isolates WL61, WL114 and WL136 were immobilised onto ceramic membranes using Quorus single fibre bioreactors (SFR). The SFRs were used to establish the most suitable growth medium for continuous secondary metabolite production. The best growth conditions were applied to the Quorus multifibre bioreactor (MFR) for scale up of biologically active metabolites, highlighting the potential of bioreactor technology for use in bioprospecting for isolating and screening novel and known organisms for new and interesting natural products. Furthermore, the Quorus MFR was shown to be suitable for the production of high yields of antimicrobial metabolites and is an efficient new fermentation production system. Purification by HPLC fractionation was used to characterise four major compounds from isolate WL 114 extracts. NMR structure elucidation identified one of the two primary compounds as Bisphenol A. The complete chemical structure for the second potent bioactive compound could not be determined due to the low concentration and volume of material. , KMBT_363 , Adobe Acrobat 9.54 Paper Capture Plug-in
  • Full Text:
  • Date Issued: 2009

The ISO/IEC 27002 and ISO/IEC 27799 information security management standards : a comparative analysis from a healthcare perspective

  • Authors: Ngqondi, Tembisa Grace
  • Date: 2009
  • Subjects: Computer security , Computer networks -- Security measures -- Standards , Data protection -- Management -- Standards
  • Language: English
  • Type: Thesis , Masters , MTech
  • Identifier: vital:9765 , http://hdl.handle.net/10948/1066 , Computer security , Computer networks -- Security measures -- Standards , Data protection -- Management -- Standards
  • Description: Technological shift has become significant and an area of concern in the health sector with regard to securing health information assets. Health information systems hosting personal health information expose these information assets to ever-evolving threats. This information includes aspects of an extremely sensitive nature, for example, a particular patient may have a history of drug abuse, which would be reflected in the patient’s medical record. The private nature of patient information places a higher demand on the need to ensure privacy. Ensuring that the security and privacy of health information remain intact is therefore vital in the healthcare environment. In order to protect information appropriately and effectively, good information security management practices should be followed. To this end, the International Organization for Standardization (ISO) published a code of practice for information security management, namely the ISO 27002 (2005). This standard is widely used in industry but is a generic standard aimed at all industries. Therefore it does not consider the unique security needs of a particular environment. Because of the unique nature of personal health information and its security and privacy requirements, the need to introduce a healthcare sector-specific standard for information security management was identified. The ISO 27799 was therefore published as an industry-specific variant of the ISO 27002 which is geared towards addressing security requirements in health informatics. It serves as an implementation guide for the ISO 27002 when implemented in the health sector. The publication of the ISO 27799 is considered as a positive development in the quest to improve health information security. However, the question arises whether the ISO 27799 addresses the security needs of the healthcare domain sufficiently. The extensive use of the ISO 27002 implies that many proponents of this standard (in healthcare), now have to ensure that they meet the (assumed) increased requirements of the ISO 27799. The purpose of this research is therefore to conduct a comprehensive comparison of the ISO 27002 and ISO 27799 standards to determine whether the ISO 27799 serves the specific needs of the health sector from an information security management point of view.
  • Full Text:
  • Date Issued: 2009

The kinetics and associated reactions of ruthenium(VIII)

  • Authors: Van Aswegen, Werner
  • Date: 2009
  • Subjects: Ruthenium , Ruthenium compounds , Alcohols
  • Language: English
  • Type: Thesis , Masters , MSc
  • Identifier: vital:10392 , http://hdl.handle.net/10948/1130 , http://hdl.handle.net/10948/d1008611 , Ruthenium , Ruthenium compounds , Alcohols
  • Description: This study investigated the reduction reaction of ruthenium tetroxide by various aliphatic alcohols in acidic medium. UV-Vis spectroscopy still plays an essential role in the analysis and study of volatile ruthenium tetroxide and was used in this study to collect kinetic data. This data was analyzed using graphical and computational methods, such as Mauser diagrams and kinetic simulation software. From the results obtained it is proposed that the reaction occurs by the following two-step reaction model: Ru(VIII) k1 Ru(VI) Ru(VI) k2 k-2 Ru(III) Molar extinction coefficients and conditional rate constants were calculated using kinetic simulating software and a hydride transfer mechanism was proposed. The temperature dependence of this reduction reaction was also investigated and thermodynamic parameters calculated. Ruthenium concentrations were determined using a method employing UV-Vis spectroscopy. The method proved to be a reliable, sensitive and simple technique.
  • Full Text:
  • Date Issued: 2009
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