- Title
- Working remotely: determining the influence on mental wellbeing of leaders within the banking industry during COVID-19 pandemic
- Creator
- Marran, Karen
- Subject
- Flexible work arrangements
- Subject
- Virtual work teams -- Management
- Subject
- Employees -- Mental health -- South Africa
- Date Issued
- 2024-12
- Date
- 2024-12
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/70111
- Identifier
- vital:78300
- Description
- The COVID-19 pandemic forced employees in the banking industry in South Africa to work remotely, which resulted in significant changes to their work environment. Previously, employees worked from branches and regional offices, however, during COVID-19 lockdown, employees had to transform their homes into office spaces. This sudden shift brought about challenges such as blurred boundaries between personal and professional life, and isolation for leaders who previously enjoyed dynamic work environments; moreover, leaders experienced increased stress and pressure to navigate the uncertainties of the pandemic while maintaining a strong face for their teams. The aim of the study is to investigate the impact of remote work on the mental wellbeing of leaders in the banking industry, specifically focusing on a large financial institution in South Africa. The study aims to provide recommendations to improve leadership mental wellbeing within the organisation. The researcher used positivism as the research philosophy, for its emphasis on objectivity, empirical evidence, and the use of quantitative research methods. The chosen research design was correlation, as it allowed for the examination of relationships between variables or sets of scores. Quantitative research was preferred, for this study, for its systematic and objective analysis of a large sample size. The target demographic consisted of 2500 leaders, nationwide, who worked as regional or branch managers for financial institutions in South Africa. The study employed a simple random sampling approach, as this ensured an equal chance of selection for each member of the target population. A total of 126 participants successfully completed the survey. Descriptive statistics were used to summarise the collected data into graphs and tables, so as to determine relationships and patterns within the data. Inferential statistics were used to derive predictions or generalisations from the data collected on the target group. The respondents reported that they had positive encounters with their leaders who provided recommendations, support, problem-solving, and listened to their private feelings. They were happy with their jobs, had clear career paths, and knew their job requirements. The respondents believed the company communicated its goals and strategy well. They also indicated that they had good workspace conditions, as well as access to video conferencing, software, and messaging services. Respondents emphasised job autonomy and control — that is, being able to decide how to do their jobs and communicate. They found their work satisfying and were comfortable voicing their thoughts, even if they disagreed with others. They valued personal growth, positive relationships, purpose and meaning in life, and self-acceptance. The COVID-19 pandemic highlighted the importance of remote work, self-care, and meaningful relationships. The participants provided financial institutions with suggestions for improvement; these include addressing staffing shortages, balancing office and remote work, promoting collaboration, and enhancing customer service. Based on the primary findings, the key recommendation for this study is that financial institutions prioritise employee well-being and work-life balance. This can be achieved by addressing staffing shortages, offering flexible hours and wellness programs, and creating a supportive environment for both office and remote work. It is also important to promote collaboration and communication between remote and office-based employees in order to overcome any divide. Continuous improvement and adaptation are crucial to success, including staying ahead of technological advancements and improving customer service and engagement. In addition, recognising and supporting employee success, fostering trust, and investing in technology and infrastructure are important for efficient operations. Adopting the recommendations provided by the respondents can bring several benefits to financial institutions. These benefits include increased job satisfaction, improved workspace suitability, enhanced job autonomy, and better communication of goals and strategies. Adopting the recommendations can also lead to positive encounters with leaders, better problem-solving abilities, and improved listening to private feelings. Moreover, organisations can experience increased productivity, better work-life balance, and improved mental health amongst employees. The recommendations also emphasise the importance of fostering trust, supporting personal and professional growth, and promoting collaboration and communication. Overall, adopting these recommendations can contribute to a positive work environment and the overall wellbeing of employees.
- Description
- Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (208 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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Collections
NMU Business School
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | MARRAN, K.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |