- Title
- The implementation of performance monitoring and evaluation systems in a municipal service delivery directorate: a case of NMBM
- Creator
- Ngcelwana, Mnikelo Jackson
- Subject
- Municipal government -- South Africa -- Eastern Cape
- Subject
- Municipal services -- South Africa
- Date Issued
- 2022-04
- Date
- 2022-04
- Type
- Master's theses
- Type
- text
- Identifier
- http://hdl.handle.net/10948/58058
- Identifier
- vital:58522
- Description
- This research treatise is investigating whether the implementation of proper performance, monitoring and evaluation systems for projects that are linked to service delivery directorate, such as Infrastructure and Engineering (I&E) in a municipality, will quell or address the service delivery issues by communities that befell the Nelson Mandela Bay Municipality (NMBM). The key question to be responded to in this research treatise is: “Will the proper implementation of performance, monitoring and evaluation systems targeted at the service delivery directorate, relating to service delivery projects, improve performance or address service delivery issues?” This research treatise also recommends approaches or strategies for implementing performance, monitoring, and evaluation systems in a service delivery directorate of a municipality and suggesting the enablers for doing so, understanding fully well the environment within which local government institutions operate in South Africa. When the beneficial and affordable services that are expected to be received by communities are not forthcoming from the municipality, service delivery protests become the order of the day – these could include, for example, burning tyres or targeting the assets of the municipality and blocking accesses to municipal buildings or premises by service providers and or communities. In certain cases, these occurrences could have been avoided if there had been transparency on the side of local government, where communication and participation is encouraged as required in terms of Chapter 4 of the Local Government: Municipal Systems Act (MSA) (32 of 2000). It is hoped that through this research treatise, possible factors affecting the implementation of the proper Performance, Monitoring and Evaluation Systems maybe identified and addressed to enhance service delivery. It will then be for both political and administrative leadership to consider the recommended approaches for implementation.
- Description
- Thesis (MA) -- Faculty of Business and Economic science, 2022
- Format
- computer
- Format
- online resource
- Format
- application/pdf
- Format
- 1 online resource (xi, 133 pages)
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic science
- Language
- English
- Rights
- Nelson Mandela University
- Rights
- All Rights Reserved
- Rights
- Open Access
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Ngcelwana. M.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |