- Title
- A framework for digital signature implementations for e-government services
- Creator
- Kumalo, Mmaphefo Octavia
- Subject
- Electronic government information
- Subject
- Internet in public administration Municipal government -- Data processing
- Date Issued
- 2020
- Date
- 2020
- Type
- Thesis
- Type
- Masters
- Type
- MPhil
- Identifier
- http://hdl.handle.net/10948/46086
- Identifier
- vital:39490
- Description
- The advent of the Internet has brought with it new innovations, new ways of doing business, new ways of working, new ways of engaging, and new forms of business models. It has ultimately disrupted the traditional ways in which we communicate, socialise, and live life in general. This era has heralded the requirement for digitization and has brought about the digital economy and the Fourth Industrial Revolution. The fundamental ways in which companies and governments do business are changing due to the increased innovation, and the cost efficiencies that this era has brought with it. Like most governments worldwide, the South African government has responded to the Internet revolution and is taking advantage of it through e-government initiatives. The direct effects of e-government include cost savings, efficiencies, improved and continuous interactions and communications with citizens, better public procurement, and improved tax collection. The area of digitization has the potential to improve how the South African government delivers services to citizens and those that reside within the borders of the country. Amongst the five elements of successful e-government transformation, process reform is at the top of the list. e-Government is not just about the automation of existing processes and inefficiencies. It is also about the creation of new processes and new relationships between all the stakeholders involved. In the South African context, the lack of optimised, automated, and digitalised processes within various government departments has impeded crossfunctional processes’ effectiveness and efficiencies. Manual interventions in processing and transactions occur to comply with the legal requirement to manually sign documents. This poses difficulties in integrating processes within government departments to achieve a seamless experience for the citizen. As a result, this treatise sets out to answer the question of what needs to be in place to allow for the utilisation of digital signatures in automating the processing of e-government services for a seamless experience for citizens and businesses. The resulting Digital Signature Framework can be used by government departments to implement digital signatures and provides providing guidance, facilitating understanding, and providing ease of use, scalability, and agility.
- Format
- 161 leaves
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Engineering, the Built Environment and Technology
- Language
- English
- Rights
- Nelson Mandela University
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NMU School of Information and Communication Technology
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Kumalo, MO 220013292 Dissertation April 2020.pdf | 5 MB | Adobe Acrobat PDF | View Details Download |