Investigating the use of risk management in minimising cybersecurity threats within a South African maritime border in Gqeberha
- Authors: Deliwe, Mdumiseni
- Date: 2025-04
- Subjects: Cyber intelligence (Computer security) , Maritime terrorism , Piracy
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72656 , vital:79245
- Description: The emergence of the Fourth Industrial Revolution has transformed information technology and manufacturing. It has affected many sectors, including the maritime industry systems. The maritime freight-forwarding sector provides 70% of trade value and transports around 80 to 90% of all commodities and products worldwide, making it the backbone of international trade. The advancement in technology comes with many benefits for the maritime industry, including the progression of the technical structure of ships through the implementation of integration, digitalisation and automation of systems. However, apart from the opportunities presented by technology developments within the maritime industry, technology has also provided opportunities for cyber-crimes, making the sector vulnerable to cyber attacks that are similar to other critical infrastructures which are connected. The primary objective of this study is to investigate the use of risk management in minimising cyber security threats in the South African Maritime Border in Gqeberha. The study follows a qualitative approach where participants within maritime cyber security were interviewed. The data collected was analysed using thematic analysis. Ten people participated. The results highlighted why cyber security is important, linking to the protection of confidential information, the protection of resources from cyber-attacks as well as the reduction of financial loss. Several recommendations were put forward, including - but not limited to - the need for all personnel working within maritime industry cyber security to undergo ongoing training because technology advances continuously. , Thesis (MPhil) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Deliwe, Mdumiseni
- Date: 2025-04
- Subjects: Cyber intelligence (Computer security) , Maritime terrorism , Piracy
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72656 , vital:79245
- Description: The emergence of the Fourth Industrial Revolution has transformed information technology and manufacturing. It has affected many sectors, including the maritime industry systems. The maritime freight-forwarding sector provides 70% of trade value and transports around 80 to 90% of all commodities and products worldwide, making it the backbone of international trade. The advancement in technology comes with many benefits for the maritime industry, including the progression of the technical structure of ships through the implementation of integration, digitalisation and automation of systems. However, apart from the opportunities presented by technology developments within the maritime industry, technology has also provided opportunities for cyber-crimes, making the sector vulnerable to cyber attacks that are similar to other critical infrastructures which are connected. The primary objective of this study is to investigate the use of risk management in minimising cyber security threats in the South African Maritime Border in Gqeberha. The study follows a qualitative approach where participants within maritime cyber security were interviewed. The data collected was analysed using thematic analysis. Ten people participated. The results highlighted why cyber security is important, linking to the protection of confidential information, the protection of resources from cyber-attacks as well as the reduction of financial loss. Several recommendations were put forward, including - but not limited to - the need for all personnel working within maritime industry cyber security to undergo ongoing training because technology advances continuously. , Thesis (MPhil) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
Legal liability under the occupational health and safety act 85 of 1993
- Authors: de Lange,Charl
- Date: 2025-04
- Subjects: South Africa. -- Occupational Health and Safety Act, 1993 , Industrial hygiene -- Law and legislation -- South Africa , Industrial safety -- Law and legislation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72082 , vital:79186
- Description: South Africa’s legislation dealing with workplace safety is commonly known as the Occupational Health and Safety Act(OHSA).1 OHSA is a pivotal body of law with the aim of protecting workers by ensuring their health and safety.2 Despite the robust framework it provides, there exists a pressing need for further exploration into its provisions, particularly in complex area regarding criminal liability, vicarious liability, and the standards of care mandated for employers. This study seeks to address these areas, seeking to contribute to a more comprehensive understanding of the legislation and its implications for both employers and employees. The OHSA establishes a legal obligation for employers to ensure a safe working environment, with section 38 of the OHSA specifically detailing the criminal liabilities for actions or omissions that jeopardise workplace safety. Section 37 of the OHSA introduces the concept of vicarious liability, which holds employers accountable for the actions or omissions of their employees or independent contractors. Additionally, the Compensation for Occupational Injuries and Diseases Act (COIDA)3 through section 35 provides a statutory measure for claiming no-fault compensation, thereby limiting an employee’s right to institute a civil claim against an employer. The legal concept of liability within workplace safety encompasses several dimensions, including criminal liability, vicarious liability, and strict liability. Criminal liability under OHSA4 implies direct accountability for safety breaches, while vicarious liability extends responsibility to employers for their employees’ actions. Strict liability, although not explicitly detailed in OHSA,5 implies holding parties accountable regardless of fault, particularly relevant in the context of ensuring safe working conditions. , Thesis (LLM) -- Faculty of Law, School of Mercantile Law, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: de Lange,Charl
- Date: 2025-04
- Subjects: South Africa. -- Occupational Health and Safety Act, 1993 , Industrial hygiene -- Law and legislation -- South Africa , Industrial safety -- Law and legislation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72082 , vital:79186
- Description: South Africa’s legislation dealing with workplace safety is commonly known as the Occupational Health and Safety Act(OHSA).1 OHSA is a pivotal body of law with the aim of protecting workers by ensuring their health and safety.2 Despite the robust framework it provides, there exists a pressing need for further exploration into its provisions, particularly in complex area regarding criminal liability, vicarious liability, and the standards of care mandated for employers. This study seeks to address these areas, seeking to contribute to a more comprehensive understanding of the legislation and its implications for both employers and employees. The OHSA establishes a legal obligation for employers to ensure a safe working environment, with section 38 of the OHSA specifically detailing the criminal liabilities for actions or omissions that jeopardise workplace safety. Section 37 of the OHSA introduces the concept of vicarious liability, which holds employers accountable for the actions or omissions of their employees or independent contractors. Additionally, the Compensation for Occupational Injuries and Diseases Act (COIDA)3 through section 35 provides a statutory measure for claiming no-fault compensation, thereby limiting an employee’s right to institute a civil claim against an employer. The legal concept of liability within workplace safety encompasses several dimensions, including criminal liability, vicarious liability, and strict liability. Criminal liability under OHSA4 implies direct accountability for safety breaches, while vicarious liability extends responsibility to employers for their employees’ actions. Strict liability, although not explicitly detailed in OHSA,5 implies holding parties accountable regardless of fault, particularly relevant in the context of ensuring safe working conditions. , Thesis (LLM) -- Faculty of Law, School of Mercantile Law, 2025
- Full Text:
- Date Issued: 2025-04
Mandatory enforcement of the COVID -19 vaccination on employee socio-economic conditions and job security across business industries in Gqeberha
- Authors: Hutton, Vanessa Karen
- Date: 2025-04
- Subjects: COVID-19 Pandemic, 2020- , Job security , South Africa -- Economic conditions
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72735 , vital:79252
- Description: This research sought to examine the impact of mandatory COVID-19 vaccination enforcement on employees' socio-economic conditions and job security across various business industries in Gqeberha. Specifically, the study explored how employee job security was jeopardised when individuals refused to receive the COVID-19 vaccine. Such refusals led to restricted workplace access under mandatory vaccination policies implemented across businesses. The research was motivated by a desire to understand the full extent of the socio-economic and job security implications of mandatory vaccination, with a particular focus on the gendered experiences of employees. A quantitative research methodology was adopted for this study. An online survey questionnaire was distributed via the Question Pro platform to employees working in organisations where COVID-19 vaccination was mandated. Participation in the study was voluntary, and respondents were sampled using a probability sampling design, specifically simple random sampling, to align with the study’s quantitative approach. The sample was restricted to employees in industries where mandatory vaccination policies were enforced. The research was structured around scientifically formulated hypotheses, aiming to uncover relationships between mandatory vaccination policies and their inherent impact on employees' socio-economic conditions and job security. The study findings revealed several critical insights. First, respondents did not universally agree that mandating the COVID-19 vaccine was a necessary measure to prevent the spread of the virus. Second, many respondents confirmed that mandatory vaccination policies threatened their job security. Notably, the findings highlighted that women were more vulnerable to job insecurity, with many experiencing heightened risk of losing their employment upon refusal to vaccinate. This vulnerability had significant socio-economic repercussions, particularly for affected households The research is significant as it underscores the pressures organisations face during a pandemic to implement policies that, while aimed at public health protection, may inadvertently harm employees. The study highlights the need for organisations to reconsider their approaches to policy implementation, ensuring that mandates do not infringe on employees' constitutional rights or disproportionately impact vulnerable groups. In addition, the research provides actionable recommendations for human resources departments in corporate organisations. These include adopting more inclusive strategies for policy development, fostering transparent and open communication with employees, and ensuring , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Hutton, Vanessa Karen
- Date: 2025-04
- Subjects: COVID-19 Pandemic, 2020- , Job security , South Africa -- Economic conditions
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72735 , vital:79252
- Description: This research sought to examine the impact of mandatory COVID-19 vaccination enforcement on employees' socio-economic conditions and job security across various business industries in Gqeberha. Specifically, the study explored how employee job security was jeopardised when individuals refused to receive the COVID-19 vaccine. Such refusals led to restricted workplace access under mandatory vaccination policies implemented across businesses. The research was motivated by a desire to understand the full extent of the socio-economic and job security implications of mandatory vaccination, with a particular focus on the gendered experiences of employees. A quantitative research methodology was adopted for this study. An online survey questionnaire was distributed via the Question Pro platform to employees working in organisations where COVID-19 vaccination was mandated. Participation in the study was voluntary, and respondents were sampled using a probability sampling design, specifically simple random sampling, to align with the study’s quantitative approach. The sample was restricted to employees in industries where mandatory vaccination policies were enforced. The research was structured around scientifically formulated hypotheses, aiming to uncover relationships between mandatory vaccination policies and their inherent impact on employees' socio-economic conditions and job security. The study findings revealed several critical insights. First, respondents did not universally agree that mandating the COVID-19 vaccine was a necessary measure to prevent the spread of the virus. Second, many respondents confirmed that mandatory vaccination policies threatened their job security. Notably, the findings highlighted that women were more vulnerable to job insecurity, with many experiencing heightened risk of losing their employment upon refusal to vaccinate. This vulnerability had significant socio-economic repercussions, particularly for affected households The research is significant as it underscores the pressures organisations face during a pandemic to implement policies that, while aimed at public health protection, may inadvertently harm employees. The study highlights the need for organisations to reconsider their approaches to policy implementation, ensuring that mandates do not infringe on employees' constitutional rights or disproportionately impact vulnerable groups. In addition, the research provides actionable recommendations for human resources departments in corporate organisations. These include adopting more inclusive strategies for policy development, fostering transparent and open communication with employees, and ensuring , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
- Full Text:
- Date Issued: 2025-04
Market integration as a key enabling factor for increased levels of agriculture commercialisation
- Authors: Kant, Leigh-Ann
- Date: 2025-04
- Subjects: Agriculture -- Economic aspects -- South Africa , Agricultural industries -- South Africa , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72836 , vital:79269
- Description: This study investigated market integration as a key enabling factor for increasing agricultural commercialisation among small-scale vegetable farmers in South Africa. Limited access to profitable markets has hindered these farmers’ ability to realise the full value of their produce, restricting their transition to higher levels of commercial farming. Using a quantitative research approach, this study examined the roles of vertical coordination, contract farming and other critical factors in facilitating market integration. Data were collected via electronic surveys targeting managers of agribusinesses engaged with small-scale farmers and analysed through descriptive and inferential statistical methods. Key findings revealed that vertical coordination significantly enhances commercialisation outcomes; while contract farming, though moderately effective, is constrained by challenges such as inconsistent quality and deficits in trust. Other variables, including joint initiatives and training, positively affected market integration efforts. Conversely, limited access to information and the high costs of traceability systems emerged as significant barriers. The study proposes a refined conceptual framework to address these challenges, emphasising the need for enhanced collaborative efforts, capacity building and policy support to create inclusive and sustainable agricultural value chains. The findings contribute to the broader discourse on agricultural development and offer actionable insights for agribusinesses, policymakers and stakeholders aiming to empower smallscale farmers and improve food security in South Africa. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
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- Date Issued: 2025-04
- Authors: Kant, Leigh-Ann
- Date: 2025-04
- Subjects: Agriculture -- Economic aspects -- South Africa , Agricultural industries -- South Africa , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72836 , vital:79269
- Description: This study investigated market integration as a key enabling factor for increasing agricultural commercialisation among small-scale vegetable farmers in South Africa. Limited access to profitable markets has hindered these farmers’ ability to realise the full value of their produce, restricting their transition to higher levels of commercial farming. Using a quantitative research approach, this study examined the roles of vertical coordination, contract farming and other critical factors in facilitating market integration. Data were collected via electronic surveys targeting managers of agribusinesses engaged with small-scale farmers and analysed through descriptive and inferential statistical methods. Key findings revealed that vertical coordination significantly enhances commercialisation outcomes; while contract farming, though moderately effective, is constrained by challenges such as inconsistent quality and deficits in trust. Other variables, including joint initiatives and training, positively affected market integration efforts. Conversely, limited access to information and the high costs of traceability systems emerged as significant barriers. The study proposes a refined conceptual framework to address these challenges, emphasising the need for enhanced collaborative efforts, capacity building and policy support to create inclusive and sustainable agricultural value chains. The findings contribute to the broader discourse on agricultural development and offer actionable insights for agribusinesses, policymakers and stakeholders aiming to empower smallscale farmers and improve food security in South Africa. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
- Full Text:
- Date Issued: 2025-04
Offshore trusts: an analysis of the South African income tax advantages and risks
- Authors: Reynolds, Graham Robert
- Date: 2025-04
- Subjects: Income tax -- South Africa , Tax evasion -- South Africa , Taxation -- Law and legislation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/73638 , vital:79490
- Description: The use of offshore investment trusts by South African individuals gives rise to certain income tax advantages and risks. The primary objective of this study was to critically analyse the possible income tax advantages and risks associated with the use of an offshore investment trust by South African resident individuals. The research identified certain advantageous income tax planning opportunities stemming from the use of an offshore investment trust, namely the ability to defer the significant South African income tax event, possible loopholes presented by the present wording of certain income tax provisions pertaining to the vesting of accumulated trust capital in resident beneficiaries (albeit subject to interpretation) and structuring advantages, such as loop structures for reinvestment back into South Africa and possible avoidance of controlled foreign company provisions. The abovementioned tax planning opportunities have the potential to defer or reduce the possible South African income tax consequences that would otherwise be applicable. Notwithstanding the above, the research identified, analysed and described numerous instances of anti-avoidance provisions, potential adverse interpretational issues concerning certain provisions contained within the Income Tax Act relevant to South African beneficiaries receiving distributions from offshore trusts and practical challenges from an income tax perspective for resident beneficiaries of offshore trusts. The abovementioned observations present as significant income tax risks which should be evaluated, and their potential impact assessed, prior to the establishment of an offshore trust. The research explores the above income tax risks in more detail. The scope of the study is limited to the South African income tax implications applicable to an offshore investment trust, South African resident individual beneficiaries thereof and those resident individuals who may have capitalised or financed the offshore trust. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Accounting, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Reynolds, Graham Robert
- Date: 2025-04
- Subjects: Income tax -- South Africa , Tax evasion -- South Africa , Taxation -- Law and legislation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/73638 , vital:79490
- Description: The use of offshore investment trusts by South African individuals gives rise to certain income tax advantages and risks. The primary objective of this study was to critically analyse the possible income tax advantages and risks associated with the use of an offshore investment trust by South African resident individuals. The research identified certain advantageous income tax planning opportunities stemming from the use of an offshore investment trust, namely the ability to defer the significant South African income tax event, possible loopholes presented by the present wording of certain income tax provisions pertaining to the vesting of accumulated trust capital in resident beneficiaries (albeit subject to interpretation) and structuring advantages, such as loop structures for reinvestment back into South Africa and possible avoidance of controlled foreign company provisions. The abovementioned tax planning opportunities have the potential to defer or reduce the possible South African income tax consequences that would otherwise be applicable. Notwithstanding the above, the research identified, analysed and described numerous instances of anti-avoidance provisions, potential adverse interpretational issues concerning certain provisions contained within the Income Tax Act relevant to South African beneficiaries receiving distributions from offshore trusts and practical challenges from an income tax perspective for resident beneficiaries of offshore trusts. The abovementioned observations present as significant income tax risks which should be evaluated, and their potential impact assessed, prior to the establishment of an offshore trust. The research explores the above income tax risks in more detail. The scope of the study is limited to the South African income tax implications applicable to an offshore investment trust, South African resident individual beneficiaries thereof and those resident individuals who may have capitalised or financed the offshore trust. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Accounting, 2025
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- Date Issued: 2025-04
Organisational culture impacts on the performance of a commodity trading company X in South Africa
- Authors: Majoka, Abigail
- Date: 2025-04
- Subjects: Corporate culture , Organisational behaviour , Organization -- Research
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72927 , vital:79280
- Description: This research explores the links between organisational culture and company performance in Commodity Trading Company X, a multinational operating in South Africa’s dynamic and supercompetitive downstream oil and gas industry. The research acknowledges that the sector faces volatile commodity markets, regulatory complexities, and socio-economic diversity. It examines how organisational culture factors impact the company’s performance, adaptability to emerging changes, and innovation-competitiveness in the marketplace. In a quantitative methodology, 122 employees returned survey responses showing significant associations between organisational culture dimensions and performance metrics. The findings show that leadership styles, strategies for employee engagement, and the ability to adapt are related to engendering a resilient culture that promotes performance sustainability. Main insights include clear and open communication of values and organisational changes, incorporating inclusive leadership, and promoting employee work-life balance, teamwork, and cooperation between departments. These findings support that organisational culture is an enabler and a result of operational success, influencing employee morale, decision-making, and the company’s responsiveness to changes in the external markets. Recommendations are summarised under three key themes: enhancing the cultural fit to better align it with strategic objectives, hybrid organisational models, and linking culture development to performance results. These findings have relevance not only for Commodity Trading Company X but are also of contribution value for a better understanding of the role of culture as a driver of company performance in the global commodity trading sector. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Majoka, Abigail
- Date: 2025-04
- Subjects: Corporate culture , Organisational behaviour , Organization -- Research
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72927 , vital:79280
- Description: This research explores the links between organisational culture and company performance in Commodity Trading Company X, a multinational operating in South Africa’s dynamic and supercompetitive downstream oil and gas industry. The research acknowledges that the sector faces volatile commodity markets, regulatory complexities, and socio-economic diversity. It examines how organisational culture factors impact the company’s performance, adaptability to emerging changes, and innovation-competitiveness in the marketplace. In a quantitative methodology, 122 employees returned survey responses showing significant associations between organisational culture dimensions and performance metrics. The findings show that leadership styles, strategies for employee engagement, and the ability to adapt are related to engendering a resilient culture that promotes performance sustainability. Main insights include clear and open communication of values and organisational changes, incorporating inclusive leadership, and promoting employee work-life balance, teamwork, and cooperation between departments. These findings support that organisational culture is an enabler and a result of operational success, influencing employee morale, decision-making, and the company’s responsiveness to changes in the external markets. Recommendations are summarised under three key themes: enhancing the cultural fit to better align it with strategic objectives, hybrid organisational models, and linking culture development to performance results. These findings have relevance not only for Commodity Trading Company X but are also of contribution value for a better understanding of the role of culture as a driver of company performance in the global commodity trading sector. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
- Full Text:
- Date Issued: 2025-04
People and the sea in Mpondoland: an analysis of culture, provisioning, and accessibility to ocean and coastal services
- Authors: Laqwela, Bayanda
- Date: 2025-04
- Subjects: Pondo (African people) -- Research , Culture -- Research -- South Africa , Sociology
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/72278 , vital:79205
- Description: South Africa can be characterised as a marine country due to its location at the interface of three oceans: The Atlantic Ocean, Southern Ocean and the Indian Ocean. Additionally, the country boasts the third-longest coastline in Africa, approximately 3,000 km long. This coastline stretches from the borders of Namibia, across four provinces, to the border with Mozambique. The ocean surrounding South Africa is not only home to extensive marine biodiversity, but also supports a range of diverse coastal cultures, with people interacting with the ocean and its coasts in various ways. Some individuals enjoy engaging in water sports along the Eastern Cape shorelines, while others view the ocean as a space to practice indigenous customs and as a residence for communities whose primary source of sustenance is fishing and other marine resources. The study sought to understand human-ocean interactions, the benefits the people of Mpondoland derive from these interactions, and the dynamics involved in accessing those benefits. To achieve its goal and objectives, the study employed a multi-sited ethnographic approach, with fieldwork conducted in three communities—two in Port St. Johns and one in Lusikisiki. Observations, focus group discussions and semi-structured interviews were conducted with a total of 41 participants. The key findings of the study are; i)There are cultural, religious, and spiritual convictions that play a significant role in how the people of Mpondoland interact with the ocean; ii) The study further found that the ocean plays an important economic provisioning role for the people of Mpondoland, providing food, spaces to hustle, and marine species used as indigenous medicine to treat animals, people, and the land/soil; iii) Finally, the study revealed that current government legislation limits access to sea resources and the coast, which is perceived as oppressive. The study further found that structural and relational factors, such as a lack of capital and technology to optimize access to marine resources, also contribute to the inaccessibility of sea/coastal services. The scholarly issues addressed by this research were informed by ongoing conversations within and outside of academic spaces, both globally and nationally. These discussions emphasise the need for scientific research on various cultural and indigenous peoples to document and understand their knowledge and behaviours in relation to the ocean. Such knowledge has the potential to contribute to sustainable solutions for the environmental problems faced by contemporary society. , Thesis (PhD) -- Faculty of Humanities, School of Governmental and Social Sciences, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Laqwela, Bayanda
- Date: 2025-04
- Subjects: Pondo (African people) -- Research , Culture -- Research -- South Africa , Sociology
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/72278 , vital:79205
- Description: South Africa can be characterised as a marine country due to its location at the interface of three oceans: The Atlantic Ocean, Southern Ocean and the Indian Ocean. Additionally, the country boasts the third-longest coastline in Africa, approximately 3,000 km long. This coastline stretches from the borders of Namibia, across four provinces, to the border with Mozambique. The ocean surrounding South Africa is not only home to extensive marine biodiversity, but also supports a range of diverse coastal cultures, with people interacting with the ocean and its coasts in various ways. Some individuals enjoy engaging in water sports along the Eastern Cape shorelines, while others view the ocean as a space to practice indigenous customs and as a residence for communities whose primary source of sustenance is fishing and other marine resources. The study sought to understand human-ocean interactions, the benefits the people of Mpondoland derive from these interactions, and the dynamics involved in accessing those benefits. To achieve its goal and objectives, the study employed a multi-sited ethnographic approach, with fieldwork conducted in three communities—two in Port St. Johns and one in Lusikisiki. Observations, focus group discussions and semi-structured interviews were conducted with a total of 41 participants. The key findings of the study are; i)There are cultural, religious, and spiritual convictions that play a significant role in how the people of Mpondoland interact with the ocean; ii) The study further found that the ocean plays an important economic provisioning role for the people of Mpondoland, providing food, spaces to hustle, and marine species used as indigenous medicine to treat animals, people, and the land/soil; iii) Finally, the study revealed that current government legislation limits access to sea resources and the coast, which is perceived as oppressive. The study further found that structural and relational factors, such as a lack of capital and technology to optimize access to marine resources, also contribute to the inaccessibility of sea/coastal services. The scholarly issues addressed by this research were informed by ongoing conversations within and outside of academic spaces, both globally and nationally. These discussions emphasise the need for scientific research on various cultural and indigenous peoples to document and understand their knowledge and behaviours in relation to the ocean. Such knowledge has the potential to contribute to sustainable solutions for the environmental problems faced by contemporary society. , Thesis (PhD) -- Faculty of Humanities, School of Governmental and Social Sciences, 2025
- Full Text:
- Date Issued: 2025-04
Political leadership and economic growth: investigating African presidents, their educational attainment and influence on economic growth
- Authors: Julius, Claire
- Date: 2025-04
- Subjects: Leadership -- Africa , Economic development -- Econometric models , Africa -- Economic conditions
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72798 , vital:79263
- Description: This study examines the role of African presidents’ educational backgrounds in influencing economic growth on the continent. It seeks to answer two key questions: which types of education are most effective in driving economic growth in Africa, and which levels of education are most critical for fostering such growth. The research employs the Cross-Sectionally Dependent Autoregressive Distributed Lag (CS-ARDL) and Panel Quantile Autoregressive Distributed Lag (PQ-ARDL) models to analyse a reduced-form growth equation using time-series data from 1975 to 2021. These models are particularly suited for evaluating both short- and long-term effects of education, while capturing its impact across different growth phases of the economy. The findings indicate that both the type and level of education significantly influence economic growth, with their impacts varying depending on the economic growth phase. Specific fields of study, including economics, civil service, and engineering, are more strongly associated with positive economic outcomes when held by African presidents. Furthermore, the level of education enhances these effects, but only when paired with these high-impact fields. The results also highlight that the influence of education is context-dependent, varying with economic conditions; certain qualifications yield greater effectiveness during periods of economic expansion, while others prove more impactful during economic contractions. This study provides important implications for policymakers by offering evidence-based recommendations on prioritising specific educational qualifications for political leaders to promote economic growth. It highlights the strategic importance of education in fostering effective political leadership and driving developmental outcomes. The originality of this research lies in its integration of CS-ARDL and PQ-ARDL models to explore the distributional effects of presidential education on economic growth—a perspective previously unexplored in the African context. This contribution enhances the discourse on the role of leadership in economic development and provides a valuable foundation for informed policymaking in Africa. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Julius, Claire
- Date: 2025-04
- Subjects: Leadership -- Africa , Economic development -- Econometric models , Africa -- Economic conditions
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72798 , vital:79263
- Description: This study examines the role of African presidents’ educational backgrounds in influencing economic growth on the continent. It seeks to answer two key questions: which types of education are most effective in driving economic growth in Africa, and which levels of education are most critical for fostering such growth. The research employs the Cross-Sectionally Dependent Autoregressive Distributed Lag (CS-ARDL) and Panel Quantile Autoregressive Distributed Lag (PQ-ARDL) models to analyse a reduced-form growth equation using time-series data from 1975 to 2021. These models are particularly suited for evaluating both short- and long-term effects of education, while capturing its impact across different growth phases of the economy. The findings indicate that both the type and level of education significantly influence economic growth, with their impacts varying depending on the economic growth phase. Specific fields of study, including economics, civil service, and engineering, are more strongly associated with positive economic outcomes when held by African presidents. Furthermore, the level of education enhances these effects, but only when paired with these high-impact fields. The results also highlight that the influence of education is context-dependent, varying with economic conditions; certain qualifications yield greater effectiveness during periods of economic expansion, while others prove more impactful during economic contractions. This study provides important implications for policymakers by offering evidence-based recommendations on prioritising specific educational qualifications for political leaders to promote economic growth. It highlights the strategic importance of education in fostering effective political leadership and driving developmental outcomes. The originality of this research lies in its integration of CS-ARDL and PQ-ARDL models to explore the distributional effects of presidential education on economic growth—a perspective previously unexplored in the African context. This contribution enhances the discourse on the role of leadership in economic development and provides a valuable foundation for informed policymaking in Africa. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
Political leadership and economic growth: investigating African presidents, their educational attainment, and influence on economic growth
- Authors: Julius, Claire
- Date: 2025-04
- Subjects: Economic development -- South Africa , Endogenous growth (Economics) -- Developing countries -- Econometric models , Economic development -- Developing countries -- Econometric models
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72802 , vital:79264
- Description: This study examines the role of African presidents’ educational backgrounds in influencing economic growth on the continent. It seeks to answer two key questions: which types of education are most effective in driving economic growth in Africa, and which levels of education are most critical for fostering such growth. The research employs the Cross-Sectionally Dependent Autoregressive Distributed Lag (CS-ARDL) and Panel Quantile Autoregressive Distributed Lag (PQ-ARDL) models to analyse a reduced-form growth equation using time-series data from 1975 to 2021. These models are particularly suited for evaluating both short- and long-term effects of education, while capturing its impact across different growth phases of the economy. The findings indicate that both the type and level of education significantly influence economic growth, with their impacts varying depending on the economic growth phase. Specific fields of study, including economics, civil service, and engineering, are more strongly associated with positive economic outcomes when held by African presidents. Furthermore, the level of education enhances these effects, but only when paired with these high-impact fields. The results also highlight that the influence of education is context-dependent, varying with economic conditions; certain qualifications yield greater effectiveness during periods of economic expansion, while others prove more impactful during economic contractions. This study provides important implications for policymakers by offering evidence-based recommendations on prioritising specific educational qualifications for political leaders to promote economic growth. It highlights the strategic importance of education in fostering effective political leadership and driving developmental outcomes. The originality of this research lies in its integration of CS-ARDL and PQ-ARDL models to explore the distributional effects of presidential education on economic growth—a perspective previously unexplored in the African context. This contribution enhances the discourse on the role of leadership in economic development and provides a valuable foundation for informed policymaking in Africa. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Julius, Claire
- Date: 2025-04
- Subjects: Economic development -- South Africa , Endogenous growth (Economics) -- Developing countries -- Econometric models , Economic development -- Developing countries -- Econometric models
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72802 , vital:79264
- Description: This study examines the role of African presidents’ educational backgrounds in influencing economic growth on the continent. It seeks to answer two key questions: which types of education are most effective in driving economic growth in Africa, and which levels of education are most critical for fostering such growth. The research employs the Cross-Sectionally Dependent Autoregressive Distributed Lag (CS-ARDL) and Panel Quantile Autoregressive Distributed Lag (PQ-ARDL) models to analyse a reduced-form growth equation using time-series data from 1975 to 2021. These models are particularly suited for evaluating both short- and long-term effects of education, while capturing its impact across different growth phases of the economy. The findings indicate that both the type and level of education significantly influence economic growth, with their impacts varying depending on the economic growth phase. Specific fields of study, including economics, civil service, and engineering, are more strongly associated with positive economic outcomes when held by African presidents. Furthermore, the level of education enhances these effects, but only when paired with these high-impact fields. The results also highlight that the influence of education is context-dependent, varying with economic conditions; certain qualifications yield greater effectiveness during periods of economic expansion, while others prove more impactful during economic contractions. This study provides important implications for policymakers by offering evidence-based recommendations on prioritising specific educational qualifications for political leaders to promote economic growth. It highlights the strategic importance of education in fostering effective political leadership and driving developmental outcomes. The originality of this research lies in its integration of CS-ARDL and PQ-ARDL models to explore the distributional effects of presidential education on economic growth—a perspective previously unexplored in the African context. This contribution enhances the discourse on the role of leadership in economic development and provides a valuable foundation for informed policymaking in Africa. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
Port of Ngqura container key performance indicators that impact terminal operations in relation to port authority oversight
- Authors: Mdunge, Percy
- Date: 2025-04
- Subjects: Coega Development Corporation , Performance -- Management , Labor productivity -- South Africa -- Port Elizabeth
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/73026 , vital:79325
- Description: After being pioneered by American businessman Malcolm McLean in 1956, containerised shipping has grown to be an essential component of global commerce infrastructure (Notteboom & Rodrigue, 2019). Because of the significant capital expenditure needed, shipping corporations, port operators, and freight forwarders initially opposed the changeover (Harrison, 2017). However, by the 1980s, the benefits of using containers as versatile cargo units became evident, and their use in inland and maritime freight networks grew rapidly (Broeze, 2019; Rodrigue, 2020). The world's distribution networks, and economic landscape were revolutionised, supply chains were restructured, and the globalization of production and consumption was accelerated by this expanding worldwide network of container shipping (Olivier & Hache, 2018; Levinson, 2016). From 36 million TEU in 1980 to 849 million TEU in 2021, the worldwide container port throughput has increased dramatically, placing pressure on the construction of ancillary infrastructure, including container fleets, larger vessels, expanded services, and terminals in critical locations (UNCTAD, 2021; Rodrigue & Notteboom, 2017). These terminals' footprints have expanded significantly, with some of them now capable of handling more than 5 million TEU annually (Caruzzo, 2020; Bichou, 2016). The rapid growth in container throughput has also led to increasing demands for technological advancements in port operations and logistics management, to accommodate the size and scale of these growing terminals (Ng & Lam, 2017). Moreover, the expansion of port infrastructure has been essential for maintaining the flow of global trade, particularly as containerized shipping continues to dominate international transportation networks (Panayides & Wiedmer, 2020). The container terminals act as a catalyst in global trade flows through facilitating cargo movements through different trade routes. For improving a country's competitiveness, there is a dire need for handling the productivity and operational efficiency of container terminals accordingly. Improvement strategies should be pursued for the container terminal value chain. Improvement strategies for container terminals may have positive ramifications in for port stakeholders and the shipping industry (Li et al. 2022). , Thesis (MMM) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Mdunge, Percy
- Date: 2025-04
- Subjects: Coega Development Corporation , Performance -- Management , Labor productivity -- South Africa -- Port Elizabeth
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/73026 , vital:79325
- Description: After being pioneered by American businessman Malcolm McLean in 1956, containerised shipping has grown to be an essential component of global commerce infrastructure (Notteboom & Rodrigue, 2019). Because of the significant capital expenditure needed, shipping corporations, port operators, and freight forwarders initially opposed the changeover (Harrison, 2017). However, by the 1980s, the benefits of using containers as versatile cargo units became evident, and their use in inland and maritime freight networks grew rapidly (Broeze, 2019; Rodrigue, 2020). The world's distribution networks, and economic landscape were revolutionised, supply chains were restructured, and the globalization of production and consumption was accelerated by this expanding worldwide network of container shipping (Olivier & Hache, 2018; Levinson, 2016). From 36 million TEU in 1980 to 849 million TEU in 2021, the worldwide container port throughput has increased dramatically, placing pressure on the construction of ancillary infrastructure, including container fleets, larger vessels, expanded services, and terminals in critical locations (UNCTAD, 2021; Rodrigue & Notteboom, 2017). These terminals' footprints have expanded significantly, with some of them now capable of handling more than 5 million TEU annually (Caruzzo, 2020; Bichou, 2016). The rapid growth in container throughput has also led to increasing demands for technological advancements in port operations and logistics management, to accommodate the size and scale of these growing terminals (Ng & Lam, 2017). Moreover, the expansion of port infrastructure has been essential for maintaining the flow of global trade, particularly as containerized shipping continues to dominate international transportation networks (Panayides & Wiedmer, 2020). The container terminals act as a catalyst in global trade flows through facilitating cargo movements through different trade routes. For improving a country's competitiveness, there is a dire need for handling the productivity and operational efficiency of container terminals accordingly. Improvement strategies should be pursued for the container terminal value chain. Improvement strategies for container terminals may have positive ramifications in for port stakeholders and the shipping industry (Li et al. 2022). , Thesis (MMM) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
Promoting sustainable aquaculture through skills development and capacity-building in the Eastern Cape Province (South Africa)
- Authors: Mvoto, Sesonasipho
- Date: 2025-04
- Subjects: Aquaculture -- Research -- South Africa , Marine resources -- South Africa -- Eastern Cape , Sustainable development -- Research -- South Africa -- Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/73309 , vital:79407
- Description: Aquaculture represents a profitable business opportunity with significant potential as a sustainable economic option. It can range from fish farming on a subsistence level, which takes place in a family pond, to industrial-scale production, which involves the production of hundreds of tonnes of fish from a single area. It has been shown that the ongoing challenge for aquaculture firms is the limited availability of skilled labour. Insufficient advanced knowledge and agri-business skills, such as inadequate record-keeping, sanitation, stocking, feeding, and water management practices, hinder the productivity and profitability of small-scale fish-farm enterprises. Owing to the expansion and increasing demand for aquaculture, capacity-building is crucial to align technological advancements and sustainable practices. Capacity-building encompasses more than training; it involves human resource development that empowers individuals with appropriate knowledge, together with organizational development and the establishment of institutional and legal structures. Aquaculture in South Africa lacks sufficient, dedicated and specialised extension officers, state veterinarians with expertise in aquaculture, and research officers at both provincial and national levels. Investing in the development of human capacity is crucial for engaging knowledgeable and skilled workers in aquaculture. Hence the research question of this is study is “How can the Eastern Cape Province promote sustainable aquaculture through skills development and capacity-building? To answer the research questions, these objectives must be achieved: To understand the current state of skills development and capacity-building for sustainable aquaculture in the Eastern Cape Province. To investigate plans in the Eastern Cape for skills development and capacity-building to promote sustainable aquaculture. To determine the role of the public and private sectors in investing in skills development and capacity-building to promote sustainable aquaculture in the Eastern Cape. This research was conducted from a standpoint of understanding since it incorporated investigation of participants with various points of view using qualitative research. To gain an understanding of the subject matter, in-depth interviews served as the primary source, and document analysis served as the secondary source. The findings of the literature review and other empirical evidence indicated a skills gap in the aquaculture industry which, in turn, reduces output in the province of the Eastern Cape. According to the findings of the research, several organizations are working to improve the aquaculture sector by identifying problem areas and developing strategies to address them, such as skills, training and education. , Thesis (MMM) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Mvoto, Sesonasipho
- Date: 2025-04
- Subjects: Aquaculture -- Research -- South Africa , Marine resources -- South Africa -- Eastern Cape , Sustainable development -- Research -- South Africa -- Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/73309 , vital:79407
- Description: Aquaculture represents a profitable business opportunity with significant potential as a sustainable economic option. It can range from fish farming on a subsistence level, which takes place in a family pond, to industrial-scale production, which involves the production of hundreds of tonnes of fish from a single area. It has been shown that the ongoing challenge for aquaculture firms is the limited availability of skilled labour. Insufficient advanced knowledge and agri-business skills, such as inadequate record-keeping, sanitation, stocking, feeding, and water management practices, hinder the productivity and profitability of small-scale fish-farm enterprises. Owing to the expansion and increasing demand for aquaculture, capacity-building is crucial to align technological advancements and sustainable practices. Capacity-building encompasses more than training; it involves human resource development that empowers individuals with appropriate knowledge, together with organizational development and the establishment of institutional and legal structures. Aquaculture in South Africa lacks sufficient, dedicated and specialised extension officers, state veterinarians with expertise in aquaculture, and research officers at both provincial and national levels. Investing in the development of human capacity is crucial for engaging knowledgeable and skilled workers in aquaculture. Hence the research question of this is study is “How can the Eastern Cape Province promote sustainable aquaculture through skills development and capacity-building? To answer the research questions, these objectives must be achieved: To understand the current state of skills development and capacity-building for sustainable aquaculture in the Eastern Cape Province. To investigate plans in the Eastern Cape for skills development and capacity-building to promote sustainable aquaculture. To determine the role of the public and private sectors in investing in skills development and capacity-building to promote sustainable aquaculture in the Eastern Cape. This research was conducted from a standpoint of understanding since it incorporated investigation of participants with various points of view using qualitative research. To gain an understanding of the subject matter, in-depth interviews served as the primary source, and document analysis served as the secondary source. The findings of the literature review and other empirical evidence indicated a skills gap in the aquaculture industry which, in turn, reduces output in the province of the Eastern Cape. According to the findings of the research, several organizations are working to improve the aquaculture sector by identifying problem areas and developing strategies to address them, such as skills, training and education. , Thesis (MMM) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
Socio-economic Impacts of COVID-19 on household well-being: Evidence from South Africa
- Authors: Lomas, Djamella
- Date: 2025-04
- Subjects: COVID-19 (Disease) -- Economic aspects , Cost and standard of living -- South Africa , Income -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/71915 , vital:79151
- Description: Following the outbreak of the Coronavirus (COVID-19) pandemic in Wuhan, China in 2019, several studies around the world have been published on the economic impact of the novel Coronavirus - COVID-19 – on individuals, financial markets, governmental responses to the pandemic and related rates of mortality and morbidity. Literature suggests that the outbreak of COVID-19 has delivered a devastating impact on businesses and economies in many developed and developing countries around the world. However, there is a paucity of empirical studies on the virus’s socio-economic impacts on the well-being of households, particularly those in the Global South. Thus, using descriptive statistics, logistics and multiple regression techniques, this study examines the socio-economic impacts of COVID-19 on household wellbeing in South Africa using National Income Dynamics Study (NIDS) wave 5 and National Income Dynamics Study – Coronavirus Rapid Mobile Survey (NIDS-CRAM) wave 2 data. In addressing the above objective, the following research questions were addressed: (1) What are the impacts of COVID-19 on household wellbeing such as household income, food security and subjective wellbeing? (2) Which households (based on household characteristics) are more vulnerable to the impacts of COVID-19? The study finds that COVID-19 has had a significant impact on household wellbeing, reducing household income, increasing food insecurity (increased hunger) and worsening household subjective wellbeing. Furthermore, the findings show that rural households, households with unemployed heads, female-headed, African, Coloured, and Asian households, and households in Kwazulu-Natal (KZN) province are associated with lower household income during the pandemic while those with tertiary educated heads and those in the North -West and Free State provinces are associated with higher household income. In terms of food security, unemployed households, African households, and households in the Western Cape, KZN, Limpopo and Gauteng are associated with food shortages (hunger) while those with tertiary, diploma-educated heads, are less likely to experience food shortages. While rural households are associated with better household subjective wellbeing, a lower level of wellbeing is associated with households in the provinces of KZN and the North-west, as well as households with educated heads.Based on the findings, it is recommended that addressing low household income and hunger through social welfare transfers such as the Unemployment Insurance Fund (UIF) and Stress Relief Distress Grant (SRDG) and other measures to combat food insecurity, needs to be prioritised. Furthermore, regarding subjective wellbeing issues, because poor mental health is associated with a variety of negative outcomes, including early mortality, disrupting the pathways from hunger to depressive symptoms needs to be a cornerstone of South Africa’s social development and mental health policy. Special policy intervention such as widening the inclusion criteria for the SRDG to include recipients of the child support grant and old-age pension in order to support low-income households is recommended as these categories of households are more vulnerable to the impacts of COVID-19 relative to affluent households. Apart from the potential empirical contribution to literature, the results of this study also provide essential ingredients that can shape social transfer policy direction to improve the overall well-being of households. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Lomas, Djamella
- Date: 2025-04
- Subjects: COVID-19 (Disease) -- Economic aspects , Cost and standard of living -- South Africa , Income -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/71915 , vital:79151
- Description: Following the outbreak of the Coronavirus (COVID-19) pandemic in Wuhan, China in 2019, several studies around the world have been published on the economic impact of the novel Coronavirus - COVID-19 – on individuals, financial markets, governmental responses to the pandemic and related rates of mortality and morbidity. Literature suggests that the outbreak of COVID-19 has delivered a devastating impact on businesses and economies in many developed and developing countries around the world. However, there is a paucity of empirical studies on the virus’s socio-economic impacts on the well-being of households, particularly those in the Global South. Thus, using descriptive statistics, logistics and multiple regression techniques, this study examines the socio-economic impacts of COVID-19 on household wellbeing in South Africa using National Income Dynamics Study (NIDS) wave 5 and National Income Dynamics Study – Coronavirus Rapid Mobile Survey (NIDS-CRAM) wave 2 data. In addressing the above objective, the following research questions were addressed: (1) What are the impacts of COVID-19 on household wellbeing such as household income, food security and subjective wellbeing? (2) Which households (based on household characteristics) are more vulnerable to the impacts of COVID-19? The study finds that COVID-19 has had a significant impact on household wellbeing, reducing household income, increasing food insecurity (increased hunger) and worsening household subjective wellbeing. Furthermore, the findings show that rural households, households with unemployed heads, female-headed, African, Coloured, and Asian households, and households in Kwazulu-Natal (KZN) province are associated with lower household income during the pandemic while those with tertiary educated heads and those in the North -West and Free State provinces are associated with higher household income. In terms of food security, unemployed households, African households, and households in the Western Cape, KZN, Limpopo and Gauteng are associated with food shortages (hunger) while those with tertiary, diploma-educated heads, are less likely to experience food shortages. While rural households are associated with better household subjective wellbeing, a lower level of wellbeing is associated with households in the provinces of KZN and the North-west, as well as households with educated heads.Based on the findings, it is recommended that addressing low household income and hunger through social welfare transfers such as the Unemployment Insurance Fund (UIF) and Stress Relief Distress Grant (SRDG) and other measures to combat food insecurity, needs to be prioritised. Furthermore, regarding subjective wellbeing issues, because poor mental health is associated with a variety of negative outcomes, including early mortality, disrupting the pathways from hunger to depressive symptoms needs to be a cornerstone of South Africa’s social development and mental health policy. Special policy intervention such as widening the inclusion criteria for the SRDG to include recipients of the child support grant and old-age pension in order to support low-income households is recommended as these categories of households are more vulnerable to the impacts of COVID-19 relative to affluent households. Apart from the potential empirical contribution to literature, the results of this study also provide essential ingredients that can shape social transfer policy direction to improve the overall well-being of households. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
Stakeholder engagement and sustainable tourism development in the greater Taung Local Municipal area, North-West Province
- Authors: Mosenogi, Joel Marumo
- Date: 2025-04
- Subjects: Sustainable tourism -- South Africa , Tourism -- Management , Tourism -- South Africa -- North West Province
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/73059 , vital:79328
- Description: The global importance of sustainable tourism development as a foundation for economic growth, poverty reduction and employment cannot be over-emphasised, and this is not an exception for the North-West Province of South Africa. Sustainable tourism development is a multi-dimensional phenomenon which needs the involvement of all stakeholders to be a success. This study aims to explore and understand the role of stakeholder engagement on sustainable tourism development in the Greater Taung Local Municipality area. Applying a qualitative research approach under constructivism philosophy and exploratory design, data was collected using open-ended interview schedule. To effectively analyse data, the study adopted thematic approach which was achieved through qualitative techniques which included word cloud, tree maps, cluster analysis, hierarchy charts and word trees. The findings of the study showed that stakeholder engagement is largely dependent on the ability to effectively coordinate relevant stakeholders which is the main responsibility of government. Further findings of the study indicate that given the nature of development and diversity of the tourism industry, stakeholder identification cannot be a once off exercise performed by government alone. While government holds the responsibility of coordination, it is important to ensure that the process of stakeholder identification is as inclusive as possible and most importantly be guided by a set of stakeholder’s identification criteria. There is a need to also ensure that stakeholders are contently engaging. Findings also emphasise the importance of ensuring effective functionality of all formal structures within the tourism sector, the umbrella body and all other forums and stakeholders. These must be well organised, which requires active involvement and participation amongst all stakeholders. To successfully achieve this, various sustainability enablers such as technology, communication, information sharing, responsiveness, marketing, financing and education are important. Most importantly, there is a need for institutionalisation of innovation, research, monitoring and evaluation as the basis for the achievement of stakeholder engagement and sustainable tourism development. The study finally developed a stakeholder engagement and sustainable tourism development framework as a major contribution in the field of tourism. , Thesis (PhD) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Mosenogi, Joel Marumo
- Date: 2025-04
- Subjects: Sustainable tourism -- South Africa , Tourism -- Management , Tourism -- South Africa -- North West Province
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/73059 , vital:79328
- Description: The global importance of sustainable tourism development as a foundation for economic growth, poverty reduction and employment cannot be over-emphasised, and this is not an exception for the North-West Province of South Africa. Sustainable tourism development is a multi-dimensional phenomenon which needs the involvement of all stakeholders to be a success. This study aims to explore and understand the role of stakeholder engagement on sustainable tourism development in the Greater Taung Local Municipality area. Applying a qualitative research approach under constructivism philosophy and exploratory design, data was collected using open-ended interview schedule. To effectively analyse data, the study adopted thematic approach which was achieved through qualitative techniques which included word cloud, tree maps, cluster analysis, hierarchy charts and word trees. The findings of the study showed that stakeholder engagement is largely dependent on the ability to effectively coordinate relevant stakeholders which is the main responsibility of government. Further findings of the study indicate that given the nature of development and diversity of the tourism industry, stakeholder identification cannot be a once off exercise performed by government alone. While government holds the responsibility of coordination, it is important to ensure that the process of stakeholder identification is as inclusive as possible and most importantly be guided by a set of stakeholder’s identification criteria. There is a need to also ensure that stakeholders are contently engaging. Findings also emphasise the importance of ensuring effective functionality of all formal structures within the tourism sector, the umbrella body and all other forums and stakeholders. These must be well organised, which requires active involvement and participation amongst all stakeholders. To successfully achieve this, various sustainability enablers such as technology, communication, information sharing, responsiveness, marketing, financing and education are important. Most importantly, there is a need for institutionalisation of innovation, research, monitoring and evaluation as the basis for the achievement of stakeholder engagement and sustainable tourism development. The study finally developed a stakeholder engagement and sustainable tourism development framework as a major contribution in the field of tourism. , Thesis (PhD) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
Strategies to improve coastal and marine tourism sustainability in the Nelson Mandela Bay coastal region
- Authors: Mbangeni, Mihlali
- Date: 2025-04
- Subjects: Tourism -- Environmental aspects -- Port Elizabeth , Tourism -- South Africa -- Eastern Cape , Sustainability -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/73003 , vital:79323
- Description: Coastal and marine tourism (CMT) is a rapidly growing subsector of tourism. CMT is a form of tourism that occurs in coastal areas and marine environments. This form of tourism has benefited the coastal and marine environments contributing economically to coastal regions globally. However, in developing regions such as the Nelson Mandela Bay, South Africa, pollution, particularly plastics and waste from ships, is an environmental challenge. Thus, the need for managing and planning sustainability in coastal and marine tourism. The study evaluated the effectiveness of the current sustainability strategies used by Nelson Mandela Bay coastal region stakeholders. The interpretivist paradigm enabled a qualitative research approach. Thus, 8 semi-structured interviews were conducted through purposive sampling. Participants were from the Nelson Mandela Bay Municipality Tourism directorate, top managers of coastal and marine tourism businesses, and ocean economy-related non-profit organisation operators. Thematic analysis was employed using Atlas.ti software and narratives presented the results of the study. The study found current strategies used to ensure sustainability and how the municipality promotes sustainability. CMT businesses practise sustainability and NPO have practical initiatives in place. The challenges identified by the participants were stakeholders not having the same intentions towards sustainability, lack of local community literacy, lack of stakeholder inclusion leading to a lack of collaboration as well as lack of sustainability visible initiatives and regulation. Measures used to mitigate these challenges were, empowering decision makers and local communities by conducting workshops, creatively communicating the importance of sustainability while encouraging more collaboration among stakeholders. Introducing sustainability to children and encourage recycling and separation of waste. Recommendations made were to raise educational awareness, encourage participation through incentives for coastal clean-up and NMB to have a tourism and sustainability office. Provide fresh and updated information on websites as well as local communities should be empowered with knowledge and the skills. Future research should use a comparative analysis with a similar study in a coastal region. It could also look at incorporating a longitudinal study design that could assist and assess the long-term impact of the recommended strategies on sustainability in the area. , Thesis (MPhil) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Mbangeni, Mihlali
- Date: 2025-04
- Subjects: Tourism -- Environmental aspects -- Port Elizabeth , Tourism -- South Africa -- Eastern Cape , Sustainability -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/73003 , vital:79323
- Description: Coastal and marine tourism (CMT) is a rapidly growing subsector of tourism. CMT is a form of tourism that occurs in coastal areas and marine environments. This form of tourism has benefited the coastal and marine environments contributing economically to coastal regions globally. However, in developing regions such as the Nelson Mandela Bay, South Africa, pollution, particularly plastics and waste from ships, is an environmental challenge. Thus, the need for managing and planning sustainability in coastal and marine tourism. The study evaluated the effectiveness of the current sustainability strategies used by Nelson Mandela Bay coastal region stakeholders. The interpretivist paradigm enabled a qualitative research approach. Thus, 8 semi-structured interviews were conducted through purposive sampling. Participants were from the Nelson Mandela Bay Municipality Tourism directorate, top managers of coastal and marine tourism businesses, and ocean economy-related non-profit organisation operators. Thematic analysis was employed using Atlas.ti software and narratives presented the results of the study. The study found current strategies used to ensure sustainability and how the municipality promotes sustainability. CMT businesses practise sustainability and NPO have practical initiatives in place. The challenges identified by the participants were stakeholders not having the same intentions towards sustainability, lack of local community literacy, lack of stakeholder inclusion leading to a lack of collaboration as well as lack of sustainability visible initiatives and regulation. Measures used to mitigate these challenges were, empowering decision makers and local communities by conducting workshops, creatively communicating the importance of sustainability while encouraging more collaboration among stakeholders. Introducing sustainability to children and encourage recycling and separation of waste. Recommendations made were to raise educational awareness, encourage participation through incentives for coastal clean-up and NMB to have a tourism and sustainability office. Provide fresh and updated information on websites as well as local communities should be empowered with knowledge and the skills. Future research should use a comparative analysis with a similar study in a coastal region. It could also look at incorporating a longitudinal study design that could assist and assess the long-term impact of the recommended strategies on sustainability in the area. , Thesis (MPhil) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
Substantive equality and the individual right to affirmative action
- Authors: Bothma, Deon
- Date: 2025-04
- Subjects: Affirmative action programs -- South Africa , Labor laws and legislation -- South Africa , Equality -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72063 , vital:79182
- Description: The value of- and right to equality is important in all democracies. Equality discourse is particularly important in South Africa considering its unequal colonial and apartheid past. For centuries, certain categories of people have been excluded from fully participating in the economy and in social life while others benefitted substantially. The advent of democracy has called for a new constitutional order and the rule of law with a human rights focus underpinned by the values of non-racialism, freedom, and equality. Dismantling the architecture of oppression would not be possible without placing positive duties on the state and private individuals to redistribute economic and other opportunities from which those previously disadvantaged by unfair discrimination had been excluded. The right to equality is a contested concept, and the holistic understanding and application of formal and substantive notions of equality are often misunderstood and misapplied in the courts, business, political debates, and academia. This treatise focuses on the constitutional right to equality, with a specific focus on affirmative action measures and their application in the labour market and employment relations. The conventional notion of equality in the form of formal equality, that is not to be discriminated against, seems to be a stumbling block to the achievement of equality, since it often neglects the duty to provide in the form of substantive equality and positive measures. The Employment Equity Act, which has been enacted to give effect to the constitutional right to equality, distinctly provides provisions regulating the prohibition against unfair discrimination and the promotion of positive measures through affirmative action provisions. Affirmative action provisions in the Employment Equity Act have been a contentious matter among all races, men and women, and people with disabilities who contend for work opportunities in a labour market plagued by high levels of unemployment. Equality jurisprudence has been developing since the advent of democracy under a constitutional order and the subsequent promulgation of the Labour Relations Act and the Employment Equity Act. However, the body of case law has not been consistently developed and has resulted in more divergence in debates around equality provisions in various pieces of legislation. The divergent approaches to equality adjudication have necessitated a critical review of the equality provisions in the Bill of Rights and national employment legislation, and furthermore, an evaluation and critique of the application of relevant legislative provisions. Finally, to contribute to the existing body of literature, recommendations will be advanced for consideration by courts and other bodies empowered to decide disputes involving unfair discrimination and affirmative action. , Thesis (LLM) -- Faculty of Law, School of Mercantile Law, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Bothma, Deon
- Date: 2025-04
- Subjects: Affirmative action programs -- South Africa , Labor laws and legislation -- South Africa , Equality -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72063 , vital:79182
- Description: The value of- and right to equality is important in all democracies. Equality discourse is particularly important in South Africa considering its unequal colonial and apartheid past. For centuries, certain categories of people have been excluded from fully participating in the economy and in social life while others benefitted substantially. The advent of democracy has called for a new constitutional order and the rule of law with a human rights focus underpinned by the values of non-racialism, freedom, and equality. Dismantling the architecture of oppression would not be possible without placing positive duties on the state and private individuals to redistribute economic and other opportunities from which those previously disadvantaged by unfair discrimination had been excluded. The right to equality is a contested concept, and the holistic understanding and application of formal and substantive notions of equality are often misunderstood and misapplied in the courts, business, political debates, and academia. This treatise focuses on the constitutional right to equality, with a specific focus on affirmative action measures and their application in the labour market and employment relations. The conventional notion of equality in the form of formal equality, that is not to be discriminated against, seems to be a stumbling block to the achievement of equality, since it often neglects the duty to provide in the form of substantive equality and positive measures. The Employment Equity Act, which has been enacted to give effect to the constitutional right to equality, distinctly provides provisions regulating the prohibition against unfair discrimination and the promotion of positive measures through affirmative action provisions. Affirmative action provisions in the Employment Equity Act have been a contentious matter among all races, men and women, and people with disabilities who contend for work opportunities in a labour market plagued by high levels of unemployment. Equality jurisprudence has been developing since the advent of democracy under a constitutional order and the subsequent promulgation of the Labour Relations Act and the Employment Equity Act. However, the body of case law has not been consistently developed and has resulted in more divergence in debates around equality provisions in various pieces of legislation. The divergent approaches to equality adjudication have necessitated a critical review of the equality provisions in the Bill of Rights and national employment legislation, and furthermore, an evaluation and critique of the application of relevant legislative provisions. Finally, to contribute to the existing body of literature, recommendations will be advanced for consideration by courts and other bodies empowered to decide disputes involving unfair discrimination and affirmative action. , Thesis (LLM) -- Faculty of Law, School of Mercantile Law, 2025
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- Date Issued: 2025-04
Tax policy and the obesity epidemic: a systematic review
- Authors: Mavuma, Onele
- Date: 2025-04
- Subjects: Obesity , Metabolism -- Disorders , Taxation -- Law and legislation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72982 , vital:79302
- Description: Obesity is a serious public health concern that has substantial social, health, and economic consequences for individuals of all ages and genders. Globally, the prevalence of obesity has tripled since the 1980s, and it is predicted to continue to climb yearly in the years to come. Despite the implementation of numerous tax laws around the world to curb the epidemic, its prevalence is still rising dramatically. This study investigated the causes and influences of the obesity epidemic, as well as how tax policies contribute to the fight against obesity epidemic in both developed and developing countries. A systematic review that conforms to the Preferred Reporting Items for Systematic Reviews and Meta-Analyses guidelines to guarantee that the study's findings are transparent and reproducible by other researchers is employed in this study. This method followed a qualitative research approach, narrative synthesis method, and thematic analysis to analyse the study data. The study found that in developed and developing countries tax policies have a significant impact on altering the demand for unhealthy foods and drinks. In addition, there are a number of factors that contribute to obesity epidemic, including genetics, an environment that promotes obesity, nutrition, physical activity, greater reliance on technology, peer pressure, social networks, cultural norms and beliefs, mass media that promote junk food, lack of health education, and socioeconomic status. Sugar-sweetened beverage taxes, subsidies, or a mix of the two have been shown to be successful in combating the epidemic. In contrast, the South African sugar tax system and the fat tax have been shown to be ineffective tools to fight the epidemic. This study suggests that policymakers need to understand citizens' eating behaviours through behavioural lenses, devise behaviour-informed policies, and utilise nudges to induce healthy behaviours. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Mavuma, Onele
- Date: 2025-04
- Subjects: Obesity , Metabolism -- Disorders , Taxation -- Law and legislation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72982 , vital:79302
- Description: Obesity is a serious public health concern that has substantial social, health, and economic consequences for individuals of all ages and genders. Globally, the prevalence of obesity has tripled since the 1980s, and it is predicted to continue to climb yearly in the years to come. Despite the implementation of numerous tax laws around the world to curb the epidemic, its prevalence is still rising dramatically. This study investigated the causes and influences of the obesity epidemic, as well as how tax policies contribute to the fight against obesity epidemic in both developed and developing countries. A systematic review that conforms to the Preferred Reporting Items for Systematic Reviews and Meta-Analyses guidelines to guarantee that the study's findings are transparent and reproducible by other researchers is employed in this study. This method followed a qualitative research approach, narrative synthesis method, and thematic analysis to analyse the study data. The study found that in developed and developing countries tax policies have a significant impact on altering the demand for unhealthy foods and drinks. In addition, there are a number of factors that contribute to obesity epidemic, including genetics, an environment that promotes obesity, nutrition, physical activity, greater reliance on technology, peer pressure, social networks, cultural norms and beliefs, mass media that promote junk food, lack of health education, and socioeconomic status. Sugar-sweetened beverage taxes, subsidies, or a mix of the two have been shown to be successful in combating the epidemic. In contrast, the South African sugar tax system and the fat tax have been shown to be ineffective tools to fight the epidemic. This study suggests that policymakers need to understand citizens' eating behaviours through behavioural lenses, devise behaviour-informed policies, and utilise nudges to induce healthy behaviours. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
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- Date Issued: 2025-04
Teachers’ understandings and experiences of policies on learner pregnancy in their schools in the Eastern Cape, South Africa
- Authors: Tshozi, Nomawethu Caroline
- Date: 2025-04
- Subjects: Sex instruction , Family life education , Education, Secondary -- South Africa -- Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/71893 , vital:79149
- Description: Learner pregnancy has increased over the past few years, especially since the COVID-19 pandemic in South Africa and particularly in the province of the Eastern Cape where this research study is conducted. There have been policies formulated and promulgated in the past to prevent and manage learner pregnancies, however, they have not been successful in lowering numbers of learners getting pregnant. Government has responded to this by revising these policies and introducing comprehensive sexuality education (CSE) in the curriculum from primary school. This has been met with resistance from school governing bodies and religious groups in the country, thereby delaying implementation. Teachers are having to deal at the coalface with this problem of learners getting pregnant at an early age in their schools. This research study explores teachers’ understandings and experiences of policies on learner pregnancy in their schools in the Eastern Cape of South Africa. It takes on qualitative research and an interpretive paradigm following a participatory visual methodology using photovoice and document analysis as data generation methods which culminated in policy briefs. Three township secondary schools from quintile 3 were purposively selected for this study from which eight were Life Orientation teachers and one a learner support agent (LSA) participated. The findings revealed that teachers feel incapacitated in handling sexuality matters and are not adequately enabled to effectively implement the formulated learner pregnancy policies in their schools. In addition, monitoring of the implementation of the learner pregnancy policies and support from the DBE were lacking. Moreover, collaboration with key stakeholders, such as parents, healthcare professionals (including nurses and social workers), and the community, was missing. This study recommends that the Department of Basic Education, through schools, should strengthen prevention strategies and rigorously push for the integration of CSE into the curriculum emphasising responsible decision-making, pregnancy prevention and reproductive health. Additionally, the DBE should provide ongoing training for teachers through in-service development workshops to enhance their understanding of learner pregnancy policies while also monitoring their effective implementation. This has implications for policymakers and curriculum developers to advocate for and design appropriate strategies and resources. , Thesis (MEd) -- Faculty of Education, School of Education, Research and Engagement, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Tshozi, Nomawethu Caroline
- Date: 2025-04
- Subjects: Sex instruction , Family life education , Education, Secondary -- South Africa -- Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/71893 , vital:79149
- Description: Learner pregnancy has increased over the past few years, especially since the COVID-19 pandemic in South Africa and particularly in the province of the Eastern Cape where this research study is conducted. There have been policies formulated and promulgated in the past to prevent and manage learner pregnancies, however, they have not been successful in lowering numbers of learners getting pregnant. Government has responded to this by revising these policies and introducing comprehensive sexuality education (CSE) in the curriculum from primary school. This has been met with resistance from school governing bodies and religious groups in the country, thereby delaying implementation. Teachers are having to deal at the coalface with this problem of learners getting pregnant at an early age in their schools. This research study explores teachers’ understandings and experiences of policies on learner pregnancy in their schools in the Eastern Cape of South Africa. It takes on qualitative research and an interpretive paradigm following a participatory visual methodology using photovoice and document analysis as data generation methods which culminated in policy briefs. Three township secondary schools from quintile 3 were purposively selected for this study from which eight were Life Orientation teachers and one a learner support agent (LSA) participated. The findings revealed that teachers feel incapacitated in handling sexuality matters and are not adequately enabled to effectively implement the formulated learner pregnancy policies in their schools. In addition, monitoring of the implementation of the learner pregnancy policies and support from the DBE were lacking. Moreover, collaboration with key stakeholders, such as parents, healthcare professionals (including nurses and social workers), and the community, was missing. This study recommends that the Department of Basic Education, through schools, should strengthen prevention strategies and rigorously push for the integration of CSE into the curriculum emphasising responsible decision-making, pregnancy prevention and reproductive health. Additionally, the DBE should provide ongoing training for teachers through in-service development workshops to enhance their understanding of learner pregnancy policies while also monitoring their effective implementation. This has implications for policymakers and curriculum developers to advocate for and design appropriate strategies and resources. , Thesis (MEd) -- Faculty of Education, School of Education, Research and Engagement, 2025
- Full Text:
- Date Issued: 2025-04
Technology adoption in South African call centres
- Authors: Jonker, Yvette
- Date: 2025-04
- Subjects: Call centers -- Technological innovations , Telecommunication , Technology -- Research
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72779 , vital:79262
- Description: Technology adoption is important in the evolution of call centres, where the focus is on automation with minimal human intervention. This study explores the key drivers influencing the adoption of technology in South African call centres. Using the Unified Theory of Acceptance and Use of Technology (UTAUT) framework, the research analyses the constructs of performance expectancy, effort expectancy, social influence and facilitating conditions. It also looks at specifically the call centre environment, concentrating on the challenges and opportunities available due to technological integration. Data were collected through an online questionnaire distributed to call centre employees, yielding a sample of 141 for statistical analysis. Exploratory factor analysis and multivariate techniques were used to identify relationships between the independent factors and the behavioural intention to adopt new technologies. The findings show that performance expectancy and perceived usefulness are the most significant drivers of technology adoption, followed by effort expectancy and facilitating conditions. Social influence appeared as an important mediator, specifically in environments where management plays a dominant role in driving technology adoption. The study's results contribute to theoretical and practical fields. Theoretically, it extends the application of UTAUT by incorporating insights into the unique behavioural and infrastructural challenges of developing economies. Practically, the research gives recommendations for call centre managers, including specific training, increased technical support and strategies to address resistance to change. These insights are relevant for call centres wanting to improve efficiency, employee satisfaction and customer service through effective technological integration. This study supplements existing literature on technology adoption, focusing on the call centre industry. It provides a foundation for future studies and offers a guideline for companies seeking to optimise adopting and implementing new technologies in call centres. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
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- Date Issued: 2025-04
- Authors: Jonker, Yvette
- Date: 2025-04
- Subjects: Call centers -- Technological innovations , Telecommunication , Technology -- Research
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72779 , vital:79262
- Description: Technology adoption is important in the evolution of call centres, where the focus is on automation with minimal human intervention. This study explores the key drivers influencing the adoption of technology in South African call centres. Using the Unified Theory of Acceptance and Use of Technology (UTAUT) framework, the research analyses the constructs of performance expectancy, effort expectancy, social influence and facilitating conditions. It also looks at specifically the call centre environment, concentrating on the challenges and opportunities available due to technological integration. Data were collected through an online questionnaire distributed to call centre employees, yielding a sample of 141 for statistical analysis. Exploratory factor analysis and multivariate techniques were used to identify relationships between the independent factors and the behavioural intention to adopt new technologies. The findings show that performance expectancy and perceived usefulness are the most significant drivers of technology adoption, followed by effort expectancy and facilitating conditions. Social influence appeared as an important mediator, specifically in environments where management plays a dominant role in driving technology adoption. The study's results contribute to theoretical and practical fields. Theoretically, it extends the application of UTAUT by incorporating insights into the unique behavioural and infrastructural challenges of developing economies. Practically, the research gives recommendations for call centre managers, including specific training, increased technical support and strategies to address resistance to change. These insights are relevant for call centres wanting to improve efficiency, employee satisfaction and customer service through effective technological integration. This study supplements existing literature on technology adoption, focusing on the call centre industry. It provides a foundation for future studies and offers a guideline for companies seeking to optimise adopting and implementing new technologies in call centres. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
- Full Text:
- Date Issued: 2025-04
Technology adoption in South African call centres
- Authors: Jonker, Yvette
- Date: 2025-04
- Subjects: Call centers -- Technological innovations , Telecommunication , Call centers -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72783 , vital:79261
- Description: Technology adoption is important in the evolution of call centres, where the focus is on automation with minimal human intervention. This study explores the key drivers influencing the adoption of technology in South African call centres. Using the Unified Theory of Acceptance and Use of Technology (UTAUT) framework, the research analyses the constructs of performance expectancy, effort expectancy, social influence and facilitating conditions. It also looks at specifically the call centre environment, concentrating on the challenges and opportunities available due to technological integration. Data were collected through an online questionnaire distributed to call centre employees, yielding a sample of 141 for statistical analysis. Exploratory factor analysis and multivariate techniques were used to identify relationships between the independent factors and the behavioural intention to adopt new technologies. The findings show that performance expectancy and perceived usefulness are the most significant drivers of technology adoption, followed by effort expectancy and facilitating conditions. Social influence appeared as an important mediator, specifically in environments where management plays a dominant role in driving technology adoption. The study's results contribute to theoretical and practical fields. Theoretically, it extends the application of UTAUT by incorporating insights into the unique behavioural and infrastructural challenges of developing economies. Practically, the research gives recommendations for call centre managers, including specific training, increased technical support and strategies to address resistance to change. These insights are relevant for call centres wanting to improve efficiency, employee satisfaction and customer service through effective technological integration. This study supplements existing literature on technology adoption, focusing on the call centre industry. It provides a foundation for future studies and offers a guideline for companies seeking to optimise adopting and implementing new technologies in call centres. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Jonker, Yvette
- Date: 2025-04
- Subjects: Call centers -- Technological innovations , Telecommunication , Call centers -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72783 , vital:79261
- Description: Technology adoption is important in the evolution of call centres, where the focus is on automation with minimal human intervention. This study explores the key drivers influencing the adoption of technology in South African call centres. Using the Unified Theory of Acceptance and Use of Technology (UTAUT) framework, the research analyses the constructs of performance expectancy, effort expectancy, social influence and facilitating conditions. It also looks at specifically the call centre environment, concentrating on the challenges and opportunities available due to technological integration. Data were collected through an online questionnaire distributed to call centre employees, yielding a sample of 141 for statistical analysis. Exploratory factor analysis and multivariate techniques were used to identify relationships between the independent factors and the behavioural intention to adopt new technologies. The findings show that performance expectancy and perceived usefulness are the most significant drivers of technology adoption, followed by effort expectancy and facilitating conditions. Social influence appeared as an important mediator, specifically in environments where management plays a dominant role in driving technology adoption. The study's results contribute to theoretical and practical fields. Theoretically, it extends the application of UTAUT by incorporating insights into the unique behavioural and infrastructural challenges of developing economies. Practically, the research gives recommendations for call centre managers, including specific training, increased technical support and strategies to address resistance to change. These insights are relevant for call centres wanting to improve efficiency, employee satisfaction and customer service through effective technological integration. This study supplements existing literature on technology adoption, focusing on the call centre industry. It provides a foundation for future studies and offers a guideline for companies seeking to optimise adopting and implementing new technologies in call centres. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2025
- Full Text:
- Date Issued: 2025-04
Technology and employment in the alternative banking sector of South Africa
- Authors: Kahlane, Yamkela
- Date: 2025-04
- Subjects: Labor supply -- South Africa -- Technological innovations , Banks and banking -- South Africa , Labor market -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72821 , vital:79266
- Description: Technology is advancing and evolving worldwide, and the financial sector, as an economic development engine, is highly impacted on by financial technology. The study was conducted through an online survey targeting alternative banks in South Africa, involving Corporate Financial Institutions (CFIs), Development Banks (DBs), and Cooperative Banks (CBs. The study aims to assess the impact of technological advancements on employment in the South African financial sector. Despite the positive contributions made by FinTech in the financial system through improving performance, competitiveness, and efficiencies, continuous investment in technology is believed to have ramifications for employment and job security in the labour market. The study uses theoretical and empirical literature to give insight and background of the phenomenon and provide recommendations to the alternative banking sector for skills enhancement and training required to retain workers. Additionally, the study follows a qualitative method approach in data collection and analysis where, in addition to secondary data, surveys are conducted to assess the severity of automation and job security. Data analysis consists of qualitative data analysed using descriptive and thematic analysis. Data suggests that the institutions adopted basic technology to improve efficiency but have not fully embraced automation or online services. This approach may limit their ability to compete with other financial institutions that offer more technologically advanced services. The study's findings reveal that technology has a small impact on ABS, and organizations provide training to improve employee skills. Adapting to these technological developments remains a challenge for some, while others are evolving. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04
- Authors: Kahlane, Yamkela
- Date: 2025-04
- Subjects: Labor supply -- South Africa -- Technological innovations , Banks and banking -- South Africa , Labor market -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/72821 , vital:79266
- Description: Technology is advancing and evolving worldwide, and the financial sector, as an economic development engine, is highly impacted on by financial technology. The study was conducted through an online survey targeting alternative banks in South Africa, involving Corporate Financial Institutions (CFIs), Development Banks (DBs), and Cooperative Banks (CBs. The study aims to assess the impact of technological advancements on employment in the South African financial sector. Despite the positive contributions made by FinTech in the financial system through improving performance, competitiveness, and efficiencies, continuous investment in technology is believed to have ramifications for employment and job security in the labour market. The study uses theoretical and empirical literature to give insight and background of the phenomenon and provide recommendations to the alternative banking sector for skills enhancement and training required to retain workers. Additionally, the study follows a qualitative method approach in data collection and analysis where, in addition to secondary data, surveys are conducted to assess the severity of automation and job security. Data analysis consists of qualitative data analysed using descriptive and thematic analysis. Data suggests that the institutions adopted basic technology to improve efficiency but have not fully embraced automation or online services. This approach may limit their ability to compete with other financial institutions that offer more technologically advanced services. The study's findings reveal that technology has a small impact on ABS, and organizations provide training to improve employee skills. Adapting to these technological developments remains a challenge for some, while others are evolving. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2025
- Full Text:
- Date Issued: 2025-04