- Title
- Quality management systems – a fundamental business imperative for construction companies: a case study of Bay West city mall
- Creator
- Mthi, Vuyolwethu Feza Philisa
- Subject
- Construction projects -- Management Construction industry -- Management
- Subject
- Total quality management
- Date Issued
- 2017
- Date
- 2017
- Type
- Thesis
- Type
- Masters
- Type
- MSc
- Identifier
- http://hdl.handle.net/10948/45908
- Identifier
- vital:39319
- Description
- The quality of construction projects in South Africa has long been below par which is evident in the reports of poor project performance, poorly implemented construction processes, or even worse projects delivered at an unexpected cost to the client. Private and public sector clients are dissatisfied with the quality of work produced by contractors whilst the rectification of substandard construction work on many of the low-cost housing projects throughout South Africa has left the state with a bill of around R50 billion. As a result this research suggests that company’s implement quality management systems as a means to differentiate and elevate themselves above current industry performance. The research inquiry was conducted through the use of a case study (Bay West City Mall). Data was collected primarily through participant observation and survey questionnaires with the various participants on the Bay West City Mall project. The collected data were extracted, errors eliminated/accounted for, coded and entered onto an excel spreadsheet for easy reference and analysis. For the interpretation of the data the researcher used the bivariate tabulation method where categorical data is measured using ordinal and nominal scales. The study concluded that the employment of quality management systems should no longer be seen as optional but as fundamental to the continual improvement of construction companies, those organizations that fully institutionalise the principles of quality management will have a strong chance of improving their project performance, reducing project costs, getting repeat business and increasing profits on projects. It is the recommendation of this study that more research be conducted into how quality management, in the construction industry, can assist in alleviating other problems that plague the South African construction industry such as poor performance relating to health & safety, cost, time, low profit margins and poor cultural practices.
- Format
- xvi, 109 leaves
- Format
- Publisher
- Nelson Mandela Metropolitan University
- Publisher
- Faculty of Engineering, the Built Environment and Technology
- Language
- English
- Rights
- Nelson Mandela Metropolitan University
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| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | VUYOLWETHU FEZA PHILISA MTHI.pdf | 3 MB | Adobe Acrobat PDF | View Details Download |