Role of early childhood development practitioners in developing children’s oral language in three selected centres in Buffalo City
- Authors: Nodlela, Lumka
- Subjects: Early childhood education , Language acquisition , Early childhood teachers
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10353/27887 , vital:70453
- Description: The child's language development is one of the most notable achievements of the preschool years. Children must develop their language skills effectively to access the curriculum. Practitioners of Early Childhood Development (ECD) have a substantial impact on children's spoken language development. As a result, three centers in the Buffalo City Education District are the subject of this dissertation's investigation into how ECD practitioners contribute to children's oral language development. The applicable theory used in the study was Vygotsky's Zone of Proximal Development (ZPD) theory. The existent phenomenon was examined using the interpretivist research paradigm and the qualitative research methodology. The study used a phenomenological research approach to examine the perspectives, functions, and experiences of individuals (ECD practitioners) in the growth of children's oral language. The study used purposive sampling. Participants were purposively selected as because of their proximity to the researcher’s workplace. The fifteen practitioners in the chosen ECD centers were interviewed in semi-structured interviews, and data were also gathered through observations. Following transcription, sorting, and categorization, the gathered data were thematically analysed using themes inferred from the study objectives. The study's conclusions showed that ECD specialists help children improve their oral language in a useful way. As a result, they require training in the creation and application of various strategies for fostering oral language in young children. Short courses will also assist practitioners in fostering the overall development of children. One of the key elements that interferes with effective teaching and learning at ECD centers, though, is a shortage of resources. , Thesis (MEd) -- Faculty of Education, 2023
- Full Text:
- Authors: Nodlela, Lumka
- Subjects: Early childhood education , Language acquisition , Early childhood teachers
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10353/27887 , vital:70453
- Description: The child's language development is one of the most notable achievements of the preschool years. Children must develop their language skills effectively to access the curriculum. Practitioners of Early Childhood Development (ECD) have a substantial impact on children's spoken language development. As a result, three centers in the Buffalo City Education District are the subject of this dissertation's investigation into how ECD practitioners contribute to children's oral language development. The applicable theory used in the study was Vygotsky's Zone of Proximal Development (ZPD) theory. The existent phenomenon was examined using the interpretivist research paradigm and the qualitative research methodology. The study used a phenomenological research approach to examine the perspectives, functions, and experiences of individuals (ECD practitioners) in the growth of children's oral language. The study used purposive sampling. Participants were purposively selected as because of their proximity to the researcher’s workplace. The fifteen practitioners in the chosen ECD centers were interviewed in semi-structured interviews, and data were also gathered through observations. Following transcription, sorting, and categorization, the gathered data were thematically analysed using themes inferred from the study objectives. The study's conclusions showed that ECD specialists help children improve their oral language in a useful way. As a result, they require training in the creation and application of various strategies for fostering oral language in young children. Short courses will also assist practitioners in fostering the overall development of children. One of the key elements that interferes with effective teaching and learning at ECD centers, though, is a shortage of resources. , Thesis (MEd) -- Faculty of Education, 2023
- Full Text:
RUL News, Quarter 2, 2013
- Authors: Rhodes Library Services
- Language: English
- Type: Text
- Identifier: vital:16126 , http://hdl.handle.net/10962/d1020861
- Full Text:
- Authors: Rhodes Library Services
- Language: English
- Type: Text
- Identifier: vital:16126 , http://hdl.handle.net/10962/d1020861
- Full Text:
SA Jazz Ensemble
- Authors: Lawson, Malcolm
- Subjects: McGregor, Chris--1936-1990 , Jazz , Jazz Musicians , Brotherhood of Breath (Musical group)
- Language: English
- Type: Text
- Identifier: vital:13589 , http://hdl.handle.net/10962/d1012244 , McGregor, Chris--1936-1990 , Jazz , Jazz Musicians , Brotherhood of Breath (Musical group)
- Description: Photocopied article from the English newspaper The Argus about a concert at London's Queen Elizabeth Hall by Chris McGregor’s Brotherhood of Breath "a progressive jazz ensemble quite unlike any other in Europe".
- Full Text:
- Authors: Lawson, Malcolm
- Subjects: McGregor, Chris--1936-1990 , Jazz , Jazz Musicians , Brotherhood of Breath (Musical group)
- Language: English
- Type: Text
- Identifier: vital:13589 , http://hdl.handle.net/10962/d1012244 , McGregor, Chris--1936-1990 , Jazz , Jazz Musicians , Brotherhood of Breath (Musical group)
- Description: Photocopied article from the English newspaper The Argus about a concert at London's Queen Elizabeth Hall by Chris McGregor’s Brotherhood of Breath "a progressive jazz ensemble quite unlike any other in Europe".
- Full Text:
SA Jazz great for Cape Festival
- Authors: Albert, Don
- Subjects: Jazz , Jazz musicians , McGregor, Chris -- 1936-1990 , Blue Notes (Musical group : South Africa) , Dyani, Johnny Mbizo , Feza, Mongezi , Moholo, Louis T. -- 1940- , Pukwana, Dudu , Brotherhood of Breath (Musical group) , Miller, Harry , Mothle, Ernest , Carling Circle , Jazz Legends Awards , Carling Jazz Festival
- Language: English
- Type: Article
- Identifier: vital:13469 , http://hdl.handle.net/10962/d1001389 , Jazz , Jazz musicians , McGregor, Chris -- 1936-1990 , Blue Notes (Musical group : South Africa) , Dyani, Johnny Mbizo , Feza, Mongezi , Moholo, Louis T. -- 1940- , Pukwana, Dudu , Brotherhood of Breath (Musical group) , Miller, Harry , Mothle, Ernest
- Description: Article from the newspaper The Star announcing a concert by Chris McGregor with the band Brotherhood of Breath at the Carling Jazz Festival, held in Greenmarket Square in Cape Town, after winning an award at the Jazz Legends Awards. There is also a picture of Chris McGregor with the article.
- Full Text:
- Authors: Albert, Don
- Subjects: Jazz , Jazz musicians , McGregor, Chris -- 1936-1990 , Blue Notes (Musical group : South Africa) , Dyani, Johnny Mbizo , Feza, Mongezi , Moholo, Louis T. -- 1940- , Pukwana, Dudu , Brotherhood of Breath (Musical group) , Miller, Harry , Mothle, Ernest , Carling Circle , Jazz Legends Awards , Carling Jazz Festival
- Language: English
- Type: Article
- Identifier: vital:13469 , http://hdl.handle.net/10962/d1001389 , Jazz , Jazz musicians , McGregor, Chris -- 1936-1990 , Blue Notes (Musical group : South Africa) , Dyani, Johnny Mbizo , Feza, Mongezi , Moholo, Louis T. -- 1940- , Pukwana, Dudu , Brotherhood of Breath (Musical group) , Miller, Harry , Mothle, Ernest
- Description: Article from the newspaper The Star announcing a concert by Chris McGregor with the band Brotherhood of Breath at the Carling Jazz Festival, held in Greenmarket Square in Cape Town, after winning an award at the Jazz Legends Awards. There is also a picture of Chris McGregor with the article.
- Full Text:
SA Jazz pianist dies
- Unknown
- Authors: Unknown
- Subjects: McGregor, Chris--1936-1990 , Brotherhood of Breath (Musical group) , Jazz
- Language: English
- Type: Article
- Identifier: vital:13738 , http://hdl.handle.net/10962/d1012752
- Description: Photocopied article from a South African newspaper about Chris McGregor's death.
- Full Text:
- Authors: Unknown
- Subjects: McGregor, Chris--1936-1990 , Brotherhood of Breath (Musical group) , Jazz
- Language: English
- Type: Article
- Identifier: vital:13738 , http://hdl.handle.net/10962/d1012752
- Description: Photocopied article from a South African newspaper about Chris McGregor's death.
- Full Text:
SADTU existing job grading
- SADTU
- Authors: SADTU
- Subjects: SADTU
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10962/117997 , vital:34582
- Description: NEGATIVE ASPECTS OF EXISTING JOB GRADING. Staff members do not have a stable basic salary. The basic salary fluctuate in relation to changes within the package such as medical aid , housing and car allowance. Financial Institutions base their credit assessment on the gross salary and not on the total package since other benefits do not form part of the cash received in the bank on pay day. This system encourage staff members to be able to cancel medical aid contributions and other allowances since one in return receives an increased basic salary at the end an increased cash in the bank . Blue collar employees are not benefiting from such salary structuring . Most of these employees have bigger families which adds more dependants at the end . These are staff members who earn low income . With this category of employees you find staff members who are frequently ill or offsick due to improper diet and poor living conditions or lack of proper medical treatment. Good heath is a basic need . Employers should have such salary systems which should encourage staff members to have medical aids in order to have employees who are in a good state of health . This should be the resposibility of the employer to encourage its staff members to be in a position of participating in medical scheme for a better output of the organisation and have a healthier society and a growing economy .
- Full Text:
- Authors: SADTU
- Subjects: SADTU
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10962/117997 , vital:34582
- Description: NEGATIVE ASPECTS OF EXISTING JOB GRADING. Staff members do not have a stable basic salary. The basic salary fluctuate in relation to changes within the package such as medical aid , housing and car allowance. Financial Institutions base their credit assessment on the gross salary and not on the total package since other benefits do not form part of the cash received in the bank on pay day. This system encourage staff members to be able to cancel medical aid contributions and other allowances since one in return receives an increased basic salary at the end an increased cash in the bank . Blue collar employees are not benefiting from such salary structuring . Most of these employees have bigger families which adds more dependants at the end . These are staff members who earn low income . With this category of employees you find staff members who are frequently ill or offsick due to improper diet and poor living conditions or lack of proper medical treatment. Good heath is a basic need . Employers should have such salary systems which should encourage staff members to have medical aids in order to have employees who are in a good state of health . This should be the resposibility of the employer to encourage its staff members to be in a position of participating in medical scheme for a better output of the organisation and have a healthier society and a growing economy .
- Full Text:
Science star
- Authors: Jellars, Janine
- Language: English
- Type: Article
- Identifier: vital:7199 , http://hdl.handle.net/10962/d1006363
- Description: Professor Tebello Nyokong has received numerous awards for her pioneering work in science. But her real passion is empowering others to follow in her formidable footsteps.
- Full Text:
- Authors: Jellars, Janine
- Language: English
- Type: Article
- Identifier: vital:7199 , http://hdl.handle.net/10962/d1006363
- Description: Professor Tebello Nyokong has received numerous awards for her pioneering work in science. But her real passion is empowering others to follow in her formidable footsteps.
- Full Text:
Selection of the Record store sellers at FNAC
- Unknown
- Authors: Unknown
- Subjects: McGregor, Chris--1936-1990 , Brotherhood of Breath (Musical group) , Country Cooking (Musical group) , Jazz
- Language: French
- Type: Article
- Identifier: vital:13739 , http://hdl.handle.net/10962/d1012753
- Description: Photocopied article in French about the new released album of Chris McGregor's Brotherhood of Breath "Country Cooking". There are also various short articles on other recordings by Eric Dolphy, Charles Mingus, etc.
- Full Text:
- Authors: Unknown
- Subjects: McGregor, Chris--1936-1990 , Brotherhood of Breath (Musical group) , Country Cooking (Musical group) , Jazz
- Language: French
- Type: Article
- Identifier: vital:13739 , http://hdl.handle.net/10962/d1012753
- Description: Photocopied article in French about the new released album of Chris McGregor's Brotherhood of Breath "Country Cooking". There are also various short articles on other recordings by Eric Dolphy, Charles Mingus, etc.
- Full Text:
Self-regulation of the press in South Africa: analysis of selected cases
- Authors: Johaar, Odette
- Subjects: Press -- South Africa , Press and politics -- South Africa -- History -- 20th century , Freedom of the press -- South Africa , Newspapers , Journalism -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8423 , http://hdl.handle.net/10948/d1019752
- Description: The aim of this study is to present information to members of the South African press, academics in the field of journalism as well as individuals of the South African public who have a keen interest in printed communication in South Africa. The information presented discusses the practice of self-regulation in the South African press, through a study of the Press Council of South Africa (PCSA), the Press Ombudsman and the Press Appeals Panel that is a non-governmental organisation to regulate the press in South Africa. This study will include an analysis of the functions of the Press Ombudsman, the PCSA, the Press Appeals Panel, as well as the role of the constitution of the PSCA and the South African Press Code, which the PCSA uses as a guideline for publications that subscribe to it. Furthermore, a study into the complaints procedure and the determination of the outcome will be done in addition to the sanctions imposed on publications and journalists in breach of the Press Code as well as the acknowledgement given to individuals who have lodged a complaint to the Press Ombudsman, and the article or publication they have complained against had been in breach of the press code. In addition, this study will analyse the outcomes of selected complaints submitted to the PCSA as well as an analysis of submissions made to the PCSA task team and the Press Freedom Commission, an independent commission that was set up to research the regulations of the press. It was found that the PCSA strengthened the system of regulation with the help of the public. It is apparent that the organisation took into account many of the points raised in public submissions. Although the system is self-regulatory it is important to take note that it values and upholds the views of the public. Although though the sanctioning of wayward newspapers was not severe, it had become more defined in the amended code. A point of concern that did not improve over time is the time frame that the Press Ombudsman‟s Office took to resolve the disputes. The delays caused in some disputes were caused by loop holes in the press code and complaints procedure as well as defiant journalists. The PCSA is currently being restructured. As a society changes, the press industry needs to adapt to its needs. This means that the press code will have to constantly be developed to suit society‟s rapidly changing needs. The PCSA has attempted to meet those needs by constantly changing to ensure that the regulatory structure remains relevant.
- Full Text:
- Authors: Johaar, Odette
- Subjects: Press -- South Africa , Press and politics -- South Africa -- History -- 20th century , Freedom of the press -- South Africa , Newspapers , Journalism -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:8423 , http://hdl.handle.net/10948/d1019752
- Description: The aim of this study is to present information to members of the South African press, academics in the field of journalism as well as individuals of the South African public who have a keen interest in printed communication in South Africa. The information presented discusses the practice of self-regulation in the South African press, through a study of the Press Council of South Africa (PCSA), the Press Ombudsman and the Press Appeals Panel that is a non-governmental organisation to regulate the press in South Africa. This study will include an analysis of the functions of the Press Ombudsman, the PCSA, the Press Appeals Panel, as well as the role of the constitution of the PSCA and the South African Press Code, which the PCSA uses as a guideline for publications that subscribe to it. Furthermore, a study into the complaints procedure and the determination of the outcome will be done in addition to the sanctions imposed on publications and journalists in breach of the Press Code as well as the acknowledgement given to individuals who have lodged a complaint to the Press Ombudsman, and the article or publication they have complained against had been in breach of the press code. In addition, this study will analyse the outcomes of selected complaints submitted to the PCSA as well as an analysis of submissions made to the PCSA task team and the Press Freedom Commission, an independent commission that was set up to research the regulations of the press. It was found that the PCSA strengthened the system of regulation with the help of the public. It is apparent that the organisation took into account many of the points raised in public submissions. Although the system is self-regulatory it is important to take note that it values and upholds the views of the public. Although though the sanctioning of wayward newspapers was not severe, it had become more defined in the amended code. A point of concern that did not improve over time is the time frame that the Press Ombudsman‟s Office took to resolve the disputes. The delays caused in some disputes were caused by loop holes in the press code and complaints procedure as well as defiant journalists. The PCSA is currently being restructured. As a society changes, the press industry needs to adapt to its needs. This means that the press code will have to constantly be developed to suit society‟s rapidly changing needs. The PCSA has attempted to meet those needs by constantly changing to ensure that the regulatory structure remains relevant.
- Full Text:
Senior staff party 1982
- Authors: Henderson, Derek Scott
- Language: English
- Type: Text
- Identifier: vital:7579 , http://hdl.handle.net/10962/d1018456
- Full Text:
- Authors: Henderson, Derek Scott
- Language: English
- Type: Text
- Identifier: vital:7579 , http://hdl.handle.net/10962/d1018456
- Full Text:
Shepp and McGregor: Mastering the acoustic space
- Unknown
- Authors: Unknown
- Language: English
- Type: Article
- Identifier: vital:13641 , http://hdl.handle.net/10962/d1012545
- Description: Photocopied article about a concert by Archie Shepp and Chris McGregor. Chris McGregor will come back in May with the Brotherhood of Breath for a concert.
- Full Text:
- Authors: Unknown
- Language: English
- Type: Article
- Identifier: vital:13641 , http://hdl.handle.net/10962/d1012545
- Description: Photocopied article about a concert by Archie Shepp and Chris McGregor. Chris McGregor will come back in May with the Brotherhood of Breath for a concert.
- Full Text:
Sincere jazz takes a bow on the Brow
- Authors: Baneshik, Percy
- Subjects: McGregor, Chris--1936-1990 , Jazz , Jazz musicians
- Language: English
- Identifier: vital:13488 , http://hdl.handle.net/10962/d1005710 , McGregor, Chris--1936-1990 , Jazz , Jazz musicians
- Description: Photocopied article from the newspaper Rand Daily Mail about a concert by Chris McGregor and his jazz band at Hillbrow.
- Full Text:
- Authors: Baneshik, Percy
- Subjects: McGregor, Chris--1936-1990 , Jazz , Jazz musicians
- Language: English
- Identifier: vital:13488 , http://hdl.handle.net/10962/d1005710 , McGregor, Chris--1936-1990 , Jazz , Jazz musicians
- Description: Photocopied article from the newspaper Rand Daily Mail about a concert by Chris McGregor and his jazz band at Hillbrow.
- Full Text:
Smash the Labour Relations Act
- Authors: COSATU, NACTU
- Subjects: COSATU
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10962/110322 , vital:33263
- Description: The South African state is facing a serious political crisis. Apartheid policies have been decisively rejected by the majority of citizens. The state is only able to retain power by force; by the declaration of the state of emergency, by detentions, by putting the SADF in the townships and by suppressing all opposition. These measures will eventually be defeated. But the state and the ruling class also face a critical economic crisis. This is linked to the political crisis. The capitalist class is trying to solve the economic crisis by squeezing even more profits out of the working class. To do this the capitalist class needs to keep wages down and to replace more and more workers by machines.
- Full Text:
- Authors: COSATU, NACTU
- Subjects: COSATU
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10962/110322 , vital:33263
- Description: The South African state is facing a serious political crisis. Apartheid policies have been decisively rejected by the majority of citizens. The state is only able to retain power by force; by the declaration of the state of emergency, by detentions, by putting the SADF in the townships and by suppressing all opposition. These measures will eventually be defeated. But the state and the ruling class also face a critical economic crisis. This is linked to the political crisis. The capitalist class is trying to solve the economic crisis by squeezing even more profits out of the working class. To do this the capitalist class needs to keep wages down and to replace more and more workers by machines.
- Full Text:
Snapshot treasure has gems from the musical past
- Unknown
- Authors: Unknown
- Subjects: McGregor, Chris--1936-1990 , Dollar Brand , Moholo, Louis T.--1940- , Pukwana, Dudu , Monk, Billy , De Villiers, Jac
- Language: English
- Type: Article
- Identifier: vital:13740 , http://hdl.handle.net/10962/d1012754
- Description: Photocopied article about an exhibition of pictures apparently taken by Billy Monk and organised by Cape Town photographer Jac DeVilliers in 1988. The photos "were a documentary of the time".
- Full Text:
- Authors: Unknown
- Subjects: McGregor, Chris--1936-1990 , Dollar Brand , Moholo, Louis T.--1940- , Pukwana, Dudu , Monk, Billy , De Villiers, Jac
- Language: English
- Type: Article
- Identifier: vital:13740 , http://hdl.handle.net/10962/d1012754
- Description: Photocopied article about an exhibition of pictures apparently taken by Billy Monk and organised by Cape Town photographer Jac DeVilliers in 1988. The photos "were a documentary of the time".
- Full Text:
Social acts and projections of change
- Authors: Minkley, G
- Language: English
- Type: Inaugural lecture
- Identifier: vital:11982 , http://hdl.handle.net/10353/d1011241
- Description: This lecture considers the question of the social from within the workings of the SARChI Chair in Social Change. Rather than accepting ‘the social’ as something that is given, it proposes that we problematize and ‘re: work’ the social as being a hybrid domain, as being spatially diverse and as being enacted. An argument for ‘social acts’, which are related to, but not the same as actors and actions is proposed as a means to read and understand the social and projections of social change in new ways. While social acts produce actors and need actors to be actualised, social acts themselves produce ruptures in the given, entail a remaining in the scene and they always involve others and the Other in altering projections of the social, of ‘other socials’, and of projections of change. In practice too, the enactment of the social and the material as integrally associative decentre the object, bringing it into view as one that is also socially enacted, requiring continuing effort, choreography, staging, repetition, but also rupture. To enact, then, is to realize a rupture in the given-ness of the social and to necessarily attend to the unexpected, unpredictable and unknown of the social and its equally enacted and re-worked projections of change.
- Full Text:
- Authors: Minkley, G
- Language: English
- Type: Inaugural lecture
- Identifier: vital:11982 , http://hdl.handle.net/10353/d1011241
- Description: This lecture considers the question of the social from within the workings of the SARChI Chair in Social Change. Rather than accepting ‘the social’ as something that is given, it proposes that we problematize and ‘re: work’ the social as being a hybrid domain, as being spatially diverse and as being enacted. An argument for ‘social acts’, which are related to, but not the same as actors and actions is proposed as a means to read and understand the social and projections of social change in new ways. While social acts produce actors and need actors to be actualised, social acts themselves produce ruptures in the given, entail a remaining in the scene and they always involve others and the Other in altering projections of the social, of ‘other socials’, and of projections of change. In practice too, the enactment of the social and the material as integrally associative decentre the object, bringing it into view as one that is also socially enacted, requiring continuing effort, choreography, staging, repetition, but also rupture. To enact, then, is to realize a rupture in the given-ness of the social and to necessarily attend to the unexpected, unpredictable and unknown of the social and its equally enacted and re-worked projections of change.
- Full Text:
Social media reviews to investigate restaurant dinning experiences
- Authors: Van Achterbergh, Leon
- Subjects: Hospitality industry -- Social aspects , Restaurants -- Social aspects , Social media -- Economic aspects , Consumers -- Research
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:9349 , http://hdl.handle.net/10948/d1021126
- Description: Restaurateurs often assume that customers' online reviews of their dining experiences are a reflection of their dining preferences. This study finds this assumption not to be true. Online written reviews do not explain diners’ preferred dining experiences. In this study post-experience reactions captured in reviews are shown to be contextually different to established dining preferences. Results show online reviews to be most important in facilitating customer dining expectations, but not influencing customers’ preferences in dining experiences. Evidence gathered during the secondary research shows that in general, social media has become the great marketing equaliser in commerce. In the dining industry, restaurants cannot solely rely on traditional media in the initial attraction and retention of dining customers. Continuous interaction between the business and customers is increasingly necessary for restaurateurs to remain competitive and in-touch with customers’ needs. This study concentrates its research area on the post-experience evaluation phase as found on review websites, like TripAdvisor. TripAdvisor has especially become a popular means to perpetuate word-of-mouth opinions of dining experiences among prospective customers. Research shows clear evidence of the importance of other's online opinions in the consumer decision-making process. The main variables of the study, namely customer experiences, restaurant dining and social media, are theoretically explored within the disciplines of service management and customer behaviour. These theories have laid a sound foundation for the subsequent research methods followed. The main purpose of the study was using social media reviews from TripAdvisor to investigate dining experiences in the restaurant industry. The outcomes desired were: firstly to advise the restaurant industry about superior customer practices, secondly emphasising the importance for industry of social media use in the dining experience, and thirdly rendering clarification on the experience perceptions of customers about factors that might lead to ‘delight’ and ‘frustration’. This research centralises the constructs of delight and frustration factors, which are typically extremely emotional dining experiences for the customer, that have the common element of surprise. Methodologically, the research required two phases: firstly, the qualitative analysis of online user-generated content by content analysis. The global sample consisted of seven international cities, which included the best, worst and average-rated TripAdvisor restaurant reviews. The content analysis produced the theoretical base for the dining perception variables used in the empirical survey. In the second phase of the study, the global surveys administered resulted in measuring the general public’s perceptions of the delight and frustration factors of dining experiences. Subsequently, the research process required various quantitative data analyses to reach substantial results with inferences. The results and interpreted findings achieved were twofold: Firstly, from the content analysis: customers regard service quality as relatively unimportant in relation to the holistic dining experience. Customers regarded food and beverage quality as crucial in the dining experience. Value for money increasingly becomes an issue as customers become more frustrated, more so than when the dining was generally experienced as pleasant. Secondly, from the empirical data: mood and aesthetics are essential, especially when diners chose between their favourite restaurants. Further results show managing the service basics for restaurants is essential; this included welcoming, professional, attentive and friendly service. Service consistency has also proven to be imperative in customers’ perceptions. Results further show that different nationalities could perceive food quality and service reliability differently. In addition, men and women could perceive food quality, mood and aesthetics, and value for money differently. This study recommends various findings to the restaurant industry: most importantly that the post-experience reviews are contextually different to customers’ dining preferences. The factor determining the reputation of a restaurant is food quality and not so much service quality. Value for money should be associated with a specific service or product feature for it to be of meaningful consequence to the restaurateur.
- Full Text:
- Authors: Van Achterbergh, Leon
- Subjects: Hospitality industry -- Social aspects , Restaurants -- Social aspects , Social media -- Economic aspects , Consumers -- Research
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:9349 , http://hdl.handle.net/10948/d1021126
- Description: Restaurateurs often assume that customers' online reviews of their dining experiences are a reflection of their dining preferences. This study finds this assumption not to be true. Online written reviews do not explain diners’ preferred dining experiences. In this study post-experience reactions captured in reviews are shown to be contextually different to established dining preferences. Results show online reviews to be most important in facilitating customer dining expectations, but not influencing customers’ preferences in dining experiences. Evidence gathered during the secondary research shows that in general, social media has become the great marketing equaliser in commerce. In the dining industry, restaurants cannot solely rely on traditional media in the initial attraction and retention of dining customers. Continuous interaction between the business and customers is increasingly necessary for restaurateurs to remain competitive and in-touch with customers’ needs. This study concentrates its research area on the post-experience evaluation phase as found on review websites, like TripAdvisor. TripAdvisor has especially become a popular means to perpetuate word-of-mouth opinions of dining experiences among prospective customers. Research shows clear evidence of the importance of other's online opinions in the consumer decision-making process. The main variables of the study, namely customer experiences, restaurant dining and social media, are theoretically explored within the disciplines of service management and customer behaviour. These theories have laid a sound foundation for the subsequent research methods followed. The main purpose of the study was using social media reviews from TripAdvisor to investigate dining experiences in the restaurant industry. The outcomes desired were: firstly to advise the restaurant industry about superior customer practices, secondly emphasising the importance for industry of social media use in the dining experience, and thirdly rendering clarification on the experience perceptions of customers about factors that might lead to ‘delight’ and ‘frustration’. This research centralises the constructs of delight and frustration factors, which are typically extremely emotional dining experiences for the customer, that have the common element of surprise. Methodologically, the research required two phases: firstly, the qualitative analysis of online user-generated content by content analysis. The global sample consisted of seven international cities, which included the best, worst and average-rated TripAdvisor restaurant reviews. The content analysis produced the theoretical base for the dining perception variables used in the empirical survey. In the second phase of the study, the global surveys administered resulted in measuring the general public’s perceptions of the delight and frustration factors of dining experiences. Subsequently, the research process required various quantitative data analyses to reach substantial results with inferences. The results and interpreted findings achieved were twofold: Firstly, from the content analysis: customers regard service quality as relatively unimportant in relation to the holistic dining experience. Customers regarded food and beverage quality as crucial in the dining experience. Value for money increasingly becomes an issue as customers become more frustrated, more so than when the dining was generally experienced as pleasant. Secondly, from the empirical data: mood and aesthetics are essential, especially when diners chose between their favourite restaurants. Further results show managing the service basics for restaurants is essential; this included welcoming, professional, attentive and friendly service. Service consistency has also proven to be imperative in customers’ perceptions. Results further show that different nationalities could perceive food quality and service reliability differently. In addition, men and women could perceive food quality, mood and aesthetics, and value for money differently. This study recommends various findings to the restaurant industry: most importantly that the post-experience reviews are contextually different to customers’ dining preferences. The factor determining the reputation of a restaurant is food quality and not so much service quality. Value for money should be associated with a specific service or product feature for it to be of meaningful consequence to the restaurateur.
- Full Text:
Sometimes black, sometimes white urges Africa to Mainz Open Ohr Festival
- Authors: Deul, Dieter
- Subjects: McGregor, Chris--1936-1990 , Brotherhood of Breath (Musical group) , Open Ohr Festival , Jazz , Jazz musicians
- Language: German
- Type: Article
- Identifier: vital:13525 , http://hdl.handle.net/10962/d1006102 , McGregor, Chris--1936-1990 , Brotherhood of Breath (Musical group) , Open Ohr Festival , Jazz , Jazz musicians
- Description: Photocopied article from the German newspaper Metropol-Gesellschaft about the music Open Ohr Festival in Mainz, Germany, where Chris McGregor’s Brotherhood of Breath is playing.
- Full Text:
- Authors: Deul, Dieter
- Subjects: McGregor, Chris--1936-1990 , Brotherhood of Breath (Musical group) , Open Ohr Festival , Jazz , Jazz musicians
- Language: German
- Type: Article
- Identifier: vital:13525 , http://hdl.handle.net/10962/d1006102 , McGregor, Chris--1936-1990 , Brotherhood of Breath (Musical group) , Open Ohr Festival , Jazz , Jazz musicians
- Description: Photocopied article from the German newspaper Metropol-Gesellschaft about the music Open Ohr Festival in Mainz, Germany, where Chris McGregor’s Brotherhood of Breath is playing.
- Full Text:
Sorgues: The Open Roads
- Unknown
- Authors: Unknown
- Subjects: McGregor, Chris--1936-1990 , Brotherhood of Breath (Musical group) , Shepp, Archie , Dyani, Johnny Mbizo
- Language: French
- Type: Article
- Identifier: vital:13741 , http://hdl.handle.net/10962/d1012755
- Description: Photocopied article from the French magazine Jazz Hot about the International Jazz Festival of Sorgues, France, with the participation of Chris McGregor's Brotherhood of Breath and Archie Shepp. A photo of the saxophonist Jimmy Giuffre, who's also playing at the festival the day before McGregor's performance, is accompanying the article.
- Full Text:
- Authors: Unknown
- Subjects: McGregor, Chris--1936-1990 , Brotherhood of Breath (Musical group) , Shepp, Archie , Dyani, Johnny Mbizo
- Language: French
- Type: Article
- Identifier: vital:13741 , http://hdl.handle.net/10962/d1012755
- Description: Photocopied article from the French magazine Jazz Hot about the International Jazz Festival of Sorgues, France, with the participation of Chris McGregor's Brotherhood of Breath and Archie Shepp. A photo of the saxophonist Jimmy Giuffre, who's also playing at the festival the day before McGregor's performance, is accompanying the article.
- Full Text: