Investigating the relationship between human resource practices and organisational commitment amongst financial advisors in an insurance company in Kwa-Zulu Natal
- Authors: Appasamy, Sherilyn
- Date: 2020
- Subjects: Financial services industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47514 , vital:40120
- Description: The insurance sector within the financial services industry faces a significant human capital dilemma due to its largely aging workforce. Over the last decade, the financial services industry has been plagued by enormous and complex change. This plethora of change is as a result of changing regulatory landscape, the evolving digitalisation of the world and the state of the declining youth African economy. This uncertainty and instability has the potential to impact the career aspirations of financial advisors in the insurance sector as they experience many hurdles to growth. This volatility also impacts organisations as attraction into the role diminishes. Human Resource Management practices which are meant to fulfill strategic partnership role within organisations are meant to guide business accordingly to attract and retain top talent. This paper presents an investigation of Human Resource Management (HRM) practices within an insurance company and the impact of Human Resources Management practices on the organisational commitment of financial advisors. An empirical study, consisting of an online questionnaire, was conducted amongst 102 employees from an insurance company in Kwa-Zulu Natal. The analysis revealed that the relationship of HRM practices to organisational commitment outcomes in the insurance company was exclusive in that only three of the five HRM practices being recruitment and selection; training and development; and workplace culture and climate, were found to be positively and significantly related to the organisational commitment of advisors. It was concluded that recruitment and selection plays an important role in matching the right skills, abilities and personality for the job. There is a critical need for the shift in focus from academy classroom learning to on-the-job practical training and mentorship from senior advisors. Thirdly, workplace climate and culture is a key determinant into whether an employee will stay and creating a space which is diverse, flexible and harnesses work-life integration will be more critical moving forward.
- Full Text:
- Date Issued: 2020
- Authors: Appasamy, Sherilyn
- Date: 2020
- Subjects: Financial services industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47514 , vital:40120
- Description: The insurance sector within the financial services industry faces a significant human capital dilemma due to its largely aging workforce. Over the last decade, the financial services industry has been plagued by enormous and complex change. This plethora of change is as a result of changing regulatory landscape, the evolving digitalisation of the world and the state of the declining youth African economy. This uncertainty and instability has the potential to impact the career aspirations of financial advisors in the insurance sector as they experience many hurdles to growth. This volatility also impacts organisations as attraction into the role diminishes. Human Resource Management practices which are meant to fulfill strategic partnership role within organisations are meant to guide business accordingly to attract and retain top talent. This paper presents an investigation of Human Resource Management (HRM) practices within an insurance company and the impact of Human Resources Management practices on the organisational commitment of financial advisors. An empirical study, consisting of an online questionnaire, was conducted amongst 102 employees from an insurance company in Kwa-Zulu Natal. The analysis revealed that the relationship of HRM practices to organisational commitment outcomes in the insurance company was exclusive in that only three of the five HRM practices being recruitment and selection; training and development; and workplace culture and climate, were found to be positively and significantly related to the organisational commitment of advisors. It was concluded that recruitment and selection plays an important role in matching the right skills, abilities and personality for the job. There is a critical need for the shift in focus from academy classroom learning to on-the-job practical training and mentorship from senior advisors. Thirdly, workplace climate and culture is a key determinant into whether an employee will stay and creating a space which is diverse, flexible and harnesses work-life integration will be more critical moving forward.
- Full Text:
- Date Issued: 2020
Attitudes of healthcare professionals towards substance dependent Clients who have relapsed
- Authors: Yokwe, Zintle
- Date: 2019
- Subjects: Substance abuse -- Relapse , Substance abuse -- Psychological aspects Attitude (Psychology) Psychologists -- South Africa -- Attitudes
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/44345 , vital:37156
- Description: Relapse has been identified as a major problem when it comes to substancedependence. Research focusing on substance-dependence has found that substance users are at risk of relapsing after attending treatment, whether receiving out-patient or in-patient services. Healthcare professionals are seen as playing a crucial role when it comes to assisting substance-dependence clients; hence their attitudes when working with these clients are considered important. This study explored the attitudes of healthcare professionals when it came to working with substance-dependent clients who had relapsed. The study further explored whether the attitudes held by the healthcare professionals affected the treatment interventions or plans implemented. The study adopted the theory of planned behavior as a theoretical framework, and a qualitative research methodology was used. Nine participants (four social workers, one nurse, one drug counsellor, one psychologist and one registered counsellor) made up the research sample. A combination of convenience and purposive sampling techniques was used. Data was transcribed verbatim and analysed using thematic analysis. The findings of the study indicated that healthcare professionals displayed both positive and negatives attitudes when working with substance-dependent clients who had relapsed. The findings of the study showed that although some of the healthcare professionals displayed negative attitudes when clients relapsed, they still believed that their clients could recover and were committed to assisting them. The findings showed that healthcare professionals who worked with substance-dependent clients who had relapsed were influenced by the confidence they had in working with substance-dependence clients, their experiences, the client’s attitudes and level of motivation, as well as the client’s reasons for relapsing. This study also described the different treatment interventions healthcare professionals implemented when working with relapsed clients. Based on the conclusions made, it is important for healthcare professionals to have the relevant education, knowledge and experience that is needed to work with substance-dependence and relapse. The importance of healthcare professionals’ awareness of their attitudes and how these affect their behavior when working with substance-dependence was noted. It is recommend that similar studies are conducted in provinces or cities that have been identified to have high levels of substance-dependence relapse. Identifying healthcare professionals’ attitudes from these regions could result in more knowledge.
- Full Text:
- Date Issued: 2019
- Authors: Yokwe, Zintle
- Date: 2019
- Subjects: Substance abuse -- Relapse , Substance abuse -- Psychological aspects Attitude (Psychology) Psychologists -- South Africa -- Attitudes
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/44345 , vital:37156
- Description: Relapse has been identified as a major problem when it comes to substancedependence. Research focusing on substance-dependence has found that substance users are at risk of relapsing after attending treatment, whether receiving out-patient or in-patient services. Healthcare professionals are seen as playing a crucial role when it comes to assisting substance-dependence clients; hence their attitudes when working with these clients are considered important. This study explored the attitudes of healthcare professionals when it came to working with substance-dependent clients who had relapsed. The study further explored whether the attitudes held by the healthcare professionals affected the treatment interventions or plans implemented. The study adopted the theory of planned behavior as a theoretical framework, and a qualitative research methodology was used. Nine participants (four social workers, one nurse, one drug counsellor, one psychologist and one registered counsellor) made up the research sample. A combination of convenience and purposive sampling techniques was used. Data was transcribed verbatim and analysed using thematic analysis. The findings of the study indicated that healthcare professionals displayed both positive and negatives attitudes when working with substance-dependent clients who had relapsed. The findings of the study showed that although some of the healthcare professionals displayed negative attitudes when clients relapsed, they still believed that their clients could recover and were committed to assisting them. The findings showed that healthcare professionals who worked with substance-dependent clients who had relapsed were influenced by the confidence they had in working with substance-dependence clients, their experiences, the client’s attitudes and level of motivation, as well as the client’s reasons for relapsing. This study also described the different treatment interventions healthcare professionals implemented when working with relapsed clients. Based on the conclusions made, it is important for healthcare professionals to have the relevant education, knowledge and experience that is needed to work with substance-dependence and relapse. The importance of healthcare professionals’ awareness of their attitudes and how these affect their behavior when working with substance-dependence was noted. It is recommend that similar studies are conducted in provinces or cities that have been identified to have high levels of substance-dependence relapse. Identifying healthcare professionals’ attitudes from these regions could result in more knowledge.
- Full Text:
- Date Issued: 2019
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